Kitchen Magic Refacers, Inc.

Happy with the work.

Beautifully and quickly

unknown

unknown

unknown

unknown

The salesman was low key and effective. The work was done in one week as promised. The countertop (Counter Intellligence Inc.) was done efficiently and we are pleased with the quality. The Kitchen Magic technician was excellent. All materials arrived on time and were correctly measured. The technician was neat and tidy. We are very pleased with the kitchen. Kitchen Magic returned 9/9/08 to tighted the loose faucet and adjust the sticking cabinet doors. They also returned 3/18/11 to adjust sticking cabinet doors. We are very pleased with Kitchen Magic's work.

See my comments above. Can't say it again. Kitchen Magic is the best alternative to replacing cabinets.

Very well - Very talented installer - neat and professional. Job done very quickly.

Work went well overall. They put up protective barrier to contain dust. They made a mistake on the doors over the 2 new cabinets above the refrigerator. They made 1 big door instead of 2 but they corrected this. Also, we asked for 2 pull out drawers in front of the sink but they were only going to put in 1. So, make sure you have all the fine details in writing in the contract. The quality of the work was good and we are pleased with the result. It has helped our house recently sell.

See above, pretty much great throughout.

It's always good to get more than one estimate. It's always good to see samples of the actual materials that will be used, not just pictures. I did both.

Refacing was okay, but that's where the positives ended. Co. sent one guy to wear all the specialty hats rather than sending professionals in electrical and plumbing. Was obvious that guy was no electrician nor plumber. New over the sink and under cabinet lights were installed in a shoddy manner and never worked. Ordered new custom drawer that never fit and had to get installed on my own at additional cost. After the majority of the contract's price was paid, everything turned into a battle in order to get what was paid for. I found the owner to be condescending, rude and obnoxious. Obvious things that any reputable contractor should know were not addressed or possibly just plain ignored. Owner doesn't seem to cotton to women speaking up about anything - the school of thought that they should be seen/not heard, even when it's their money and house on the line. Similar comment below regarding the tactic of threatening to pull out everything already installed was also my experience. Of course, this was after all my old cabinet doors and drawer fronts had already been demolished and dumped, so pretty much my kitchen would have been left with no usable cabinets, drawers, or countertops and in a worse condition than KM found it. This kind of headache not worth it at any price. Update on March 10, 2013: Owner of KMR should learn that the tactic of and quot;Killing the Messengerand quot; is not effective. Address the message. Time would be better spent proving the license status of his subcontractors and that his employees sent to your home is licensed and competent to do the job. Businesses do not make nor accept a settlement unless there was something valid in the complaint to begin with. To the owner of KMR, if you want women to trust you in their homes, around their children, and seek their money, stop your 1950's thinking, and consider that along with taking our money comes your responsibility to simply deliver what we paid for.

experience was very good. Dan and Mary (owners) did an excellant job, maintained good communication and were very repsonsive - kitchen looks great

Excellent! The workers were professional, talented and hard-working. They showed up and completed work on schedule. The quality of work and materials surpassed what I expected. I would highly recommend this company. It is probably the best home contracting experience I've had.

The salesperson was high pressure (but at least we received a quote from him--another VERY highly rated Angie's List refacing contractor took over a month to give a very poorly detailed quote, and did not return phone calls or e-mails). He also gave a quote, and then denied that what I had written down was the correct number. The project manager was argumentative and borderline rude on the telephone. I have a speech difficulty, and the person answering the office phone kept telling me to "speak up--I can't hear you." If I could speak up, I would--she was very rude about it. The good news is that the two gentlemen who did the work were conscientious and really pretty good. The result looks good, except for a few dings and scratches here and there--hard to avoid. The materials used are good as well, and are as advertised. At my request, they left some remaining materials behind. The old kitchen cabinets had some custom trim, which the crew were able to refinish to match the new cabinetry, which was nice. My only real complaint with the work is that the drywall work was left marginally finished--it will require a good bit of sanding and patching before it can be painted. This will be tough to do around the finished cabinet surfaces, without incurring some damage. Because of the salesperson, the project manager, and the person who answers the office phone, I would think twice about hiring them again--but if we had the same workers, I'd be much more likely to do so.

They did a great job. I would recommend them to others and I have as well.

Very pleased with the refacing and cabinet changes. However, thought we were getting a couple more pull outs that were discussed but not written in the contract. Getting an estimate late in the evening after a long day at the office isn't always the best idea. We had a double pull out trash can set installed in the island cabinet; however, the trash pull out was not functional. You had to open both doors, reach in and pull out to be able to use. When I called to question whether we had the right style installed, Ric seemed surprised that the large set had been installed, but basically said tough. Hard to understand that after spending over $18,000 that they would not be willing to replace a $50 trash can pull out. Which I bought at Lowes and replaced with a better quality one. Bottom line, they do great work and individual that did the work was excellent. Just be sure to get every minor detail in the contract, and don't expect much support after paying the final bill.

This was one of the worst contracting experiences I have ever had. Nearly every interaction I had with this company was unpleasant in some way. Both the salesman and the manager were condescending to me as a woman; the manager actually told me he’s never known a woman “who could make up her mind”. He also called me a liar, both in reference to their estimate being twice one of my other estimates and when I described a problem with the dishwasher not closing properly. Both the salesman and the owner assured me I would not need to repair/paint after they were finished; this proved to be entirely false. The installer told me "they always say that even though they know it isn't true." Salesman, manager, and installers were very argumentative. For example, they insisted on installing a tilt drawer below my sink. I didn’t want one because I wanted to reinstall an antique bottle opener there. The salesman argued for half an hour but finally took it off the order. The manager ALSO argued with me about it and I finally agreed to it just to terminate the conversation. So I have a tilt drawer I don’t want and I can’t reinstall my bottle opener. The installers were punctual but were unable to follow directions. They came on a rainy day and I asked them to put down drop cloths in my living room and not to store wet materials on the carpet. I found piles of wet stuff on the carpet, mud tracked everywhere, and no drop cloth in sight. When I told them they could not move my kitchen island they used it as a saw table. They didn’t put up a curtain between my kitchen and the living room right away, so most of the rest of my house was very dusty. Cleanup was poor; although they did remove all the debris, they barely swept up all the sawdust and I had to spend hours cleaning up after them. They managed to get sawdust and some larger debris inside the dishwasher. When the work was done, it turned out some doors were the wrong size and there was damage to the walls. When I refused to make the last payment until the work was completed to my satisfaction and I could talk to the manager (he was conveniently on a boat out of contact for an unknown length of time), the workmen made a great show of fetching their tools from the truck so they could uninstall the work. After some negotiation, I withheld part of the payment, pending the new doors. After they left I realized that the dishwasher wouldn’t close because it was hitting the cabinets on both sides. When I called the manager about this, he said it was impossible, he’d never seen such a thing in 25 years, and in any case “it’s not the end of the world if you can’t wash a few dishes.” Over a month later (partly their fault, partly mine) they finished the work. Their warranty is horrible. Unlike every other company I contacted, Kitchen Magic’s warranty is only good for as long as I own this house. If I sell it tomorrow, none of this brand new, expensive work is covered under warranty.

The cabinets and counter tops are nice and my kitchen does look better than before but I found several problems. Kitchen Magic installed a set of rollout shelves in one cabinet; however, I realized that the rollouts could not be pulled out because the cabinet door doesn't completely open blocked in part by the kitchen window. I asked several times that the rollout shelves be taken out and put in another cabinet because I felt that Kitchen Magic's designers should have realized this problem in the first place. It took many phone calls for Kitchen Magic to agree. Second, the veneer in one section of a cabinet was already coming off and the installers had to come back and stick it back on. Third, Kitchen Magic also said that minimal touch up work would be required but I disagree. Because the back splash they installed is shorter than the original one, I now have to fill in holes that now appear and repaint the kitchen. There is space between the back splash and the kitchen wall, especially above the sink. I'm concerned about potential water damage and Kitchen Magic said it was not their responsibility. I now need to get a contractor to come and repair holes in the wall, repaint the kitchen, and see what can be done about the space between the wall and the back splash. I would have rather been told from the beginning the potential problems of simply refacing kitchen cabinets. If I had to do it over again, I would have gone with a general contractor instead.

Very responsive with respect to customer service. Called back very quickly when a question/problem posed. Finished job in two days (!), after estimating 3-4. Very professional. Good price but not cheap.

From the time I contacted the company for an estimate, I was treated courteously and their staff was very professional. Appointments were kept and their sales person came to my home (twice) with a car load of samples. He was also a licensed contractor and his explanations were thorough and detailed. He was not pushy. He had a large portfolio of 'before/after' photos of previous jobs as well as written testimonials from previous customers. He included samples of various countertop materials as well. He coordinated with the company who provided the countertops for them to contact me for on-site measurements. That company's personnel were extremely courteous and professional as well and made several observations and suggestions which were very helpful. When a backsplash didn't fit as well as it could, they removed it, provided a new one with different dimensions and installed it for a perfect fit. The actual workman who did the cabinet refacing was professional, courteous, and careful of my house. He was friendly and answered my multiple questions and tolerant of my cats who occasionally wandered into the kitchen area. The work is messy with lots of sanding dust and in retrospect, I should have insisted on draping plastic over both kitchen entrances. He removed the old countertops, and appliances and installed the new sink,faucet, microwave and dishwasher without a fuss. Also installed the new cabinet hardware which I purchased. I would heartily recommend this company to others. The result is really beautiful, high quality, remodeled kitchen.

A salesman was sent with numerous samples of wood and laminate cabinet doors in different styles. I chose a cherry fruit wood with a Kona Beige Silestone countertop, stainless steel sink and faucet. All their staff were extremely professional and would offer suggestions without feeling pressured in any way. Everyone that has seen the work that they have done can't get over that these cabinets are not brand new. I feel I have gotten a first class experience which would have cost me 2 or 3 times more and the work was accomplished in 2-3/4 days. I understand a new kitchen remodeling can take months. I was so surprised that a few weeks later they sent me a beautiful floral arrangement with the nicest note to complement my new kitchen.

The project went well. Al the salesperson, Mike the designer, and Steve the installer were all dreams to work with, the project came in earlier than anticipated and within budget. I'm planning a kitchen open house for my home owners association neighbors so they can see my kitchen and specifically my cabinets. The only downside was that I had been given an estimated install time of 10-12 weeks from the contract execution date, they installed 7 weeks from the contract execution date, this meant that I had to rush the floor install and reschedule the appliance delivery date since the cabinet refacers were installing the appliances. I didn't mind the juggling, I did mind having the company owner call me a liar when I mentioned the projected 10-12 week install date. That exchange was so unpleasant(including a weird rant about delivery!)that I didn't call the company to tell them, in advance of installation, that I wanted 3 more undercounter lights, and I still do.

Our overall experience was horrible. Several hours with sales and technical staff requiring three visits to our house, contract written and agreed to, even pressure to move ahead and purchase appliances for the kitchen remodel, which we did. Large deposit required - nearly two weeks lost. After several days, we called to provide additional requested information and were told by a supervisor that "we can't do this job, it's not the kind of job we do." Supervisor was rude, abrupt, acting as though this misunderstanding was our fault - basically said "I don't care at all," when I asked why sales and technical were so positive and when I suggested that they needed to communicate better. They did return our check, along with a laughably badly written, and again rude, letter - no apologies, no effort at all to respect and consider us. I strongly suggest that you do not work with Kitchen Magic - this kind of experience is usually the tip of an iceberg.