Approved Pro
Ultra Guard Security Systems
Home Security System Service, Home Automation Service, Camera Repair Service,
About us
We are a local boutique security company in Gaithersburg, MD. We offer solutions from residential smart homes to full commercial operations. Personal service, expert design and installation, and cutting edge technology are our strengths.
Business highlights
Family owned & operated
Emergency services offered
37 years of experience
Services we offer
Residential and commercial upgrade of existing, interactive security systems, central station monitoring, video surveillance systems, repair & maintenance.
Services we don't offer
Ask for details.
Amenities
Eco Friendly Accreditations
Yes
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Senior Discount
10%
Accepted Payment Methods
- American Express
- PayPal
- Financing Available
- Check
- Visa
- Discover
- MasterCard
Our recent projects
- 25
Assorted photos uploaded by Ultra Guard Security Systems
Reviews
4.9156 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 95% | ||
| 3% | ||
| 2% | ||
| 0% | ||
| 1% |
Filter reviews by service
Showing 76-100 of 156 reviews
Suzanne H.
Jun 2014
Home Security System Service
unknown
Response from Ultra Guard Security Systems
"Thank you [member name removed]! We appreciate your business, and that you have taken the time to review us! Anna Shelby Office Manager"
Tracy D.
Jun 2014
Home Security System Service
A lightning strike caused our security system to become non-functional. UGSS assessed the system, replaced the main unit, control panels, door sensors, cameras and checked that the wiring and sensors worked througout the house.
UGSS sent out Andy to do the original assessment and then the first replacement visit. Due to the severity of the problem, multiple visits were necessary, which we agreed was appropriate. Andy did an awesome job with the installation and programming and taught us how to operate the new system. The remaining visits when similarly as well and we are happy with the work performed, the attitudes of the installers, and the site preservation/clean up. Ordering and scheduling through the main office was accurate and the team left informative voice mails when they couldn't reach us. Only suggestion we would make is to follow up directly with the office if you make a request of the technician. Between appointments, we realized that the technician had not remembered to let the office know of an additional item we needed to be ordered. It took longer then to complete the full job.
UGSS sent out Andy to do the original assessment and then the first replacement visit. Due to the severity of the problem, multiple visits were necessary, which we agreed was appropriate. Andy did an awesome job with the installation and programming and taught us how to operate the new system. The remaining visits when similarly as well and we are happy with the work performed, the attitudes of the installers, and the site preservation/clean up. Ordering and scheduling through the main office was accurate and the team left informative voice mails when they couldn't reach us. Only suggestion we would make is to follow up directly with the office if you make a request of the technician. Between appointments, we realized that the technician had not remembered to let the office know of an additional item we needed to be ordered. It took longer then to complete the full job.
Response from Ultra Guard Security Systems
"Thank you for taking the time to compliment our strengths and let us know where we need improvement. We value your thoughts and rely on your comments to improve our company and our customer service! Anna Shelby Office Manager"
JANE P.
May 2014
Home Security System Service
unknown
Response from Ultra Guard Security Systems
"[Member Name], it is always a pleasure! Thank you for your years of loyal service, we appreciate your business and do our best to show that we value you as a customer! Andy Divico Senior Service Manager"
Harry J.
May 2014
Home Security System Service
unknown
Response from Ultra Guard Security Systems
"Mr.[member name removed], that is so good to hear! Thank you for your feedback, we really appreciate hearing about your experience with our company over the years. We promise to continue to provide you with the excellent service you should expect from a Security provider! Anna Shelby Office Manager"
SHIRLEY H.
May 2014
Home Security System Service
unknown
Response from Ultra Guard Security Systems
"(Member name removed), Thank you so much for taking the time to tell us how we are doing! We value your years of loyalty and strive to make your home security as easy as possible! Anna Shelby Office Manager"
Mariangela E.
May 2014
Home Security System Service
unknown
Response from Ultra Guard Security Systems
"Thank you for your loyalty to Ultra Guard Security and taking the time to submit a review!"
Harvey C.
May 2014
Home Security System Service
There was one mechanical hic-cup that was corrected quickly. This company responds to any problem very quickly. I am very satisfied with the on going service.
Response from Ultra Guard Security Systems
"It is a pleasure to have you as a valued customer, we appreciate you taking the time to give us feedback! Sincerest thank you from all the staff here at Ultra Guard Security!"
Steven B.
May 2014
Home Security System Service
Great. They were attentive and very responsive to our urgent request to have the system installed.
Response from Ultra Guard Security Systems
"Thank you for your valued business and taking the time to review Ultra Guard Security. I hope that you're enjoying the many benefits of your system. If there is ever a need for our assistance, please do not hesitate to call. Thanks you again from all the staff at Ultra Guard Security!"
Basil P.
Apr 2014
Home Security System Service
unknown
Response from Ultra Guard Security Systems
"Thank you for be a valued customer and taking the time to review Ultra Guard Security!"
Eva K.
Apr 2014
Home Security System Service
unknown
Response from Ultra Guard Security Systems
"I am glad we were able to get the issue resolved and apologize for the need of multiple visits. Thank you for taking the time to review Ultra Guard Security Systems. We are thankful to have you as a customer."
Kenneth C.
Apr 2014
Home Security System Service
unknown
Response from Ultra Guard Security Systems
"Thank you for taking the time to review Ultra Guard Security. It is always nice to hear when we have done a good job for our customers. Thank you again from all the staff at Ultra Guard, it is a pleasure having you a customer!"
David F.
Apr 2014
Home Security System Service
unknown
Response from Ultra Guard Security Systems
"Thank you for reviewing Ultra Guard Security! We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thank you for your business. Sincerely, The Staff at Ultra Guard Security"
Jacky B.
Apr 2014
Home Security System Service
They are always very responsive I have had 2 other companies Always notified by email with regards to arming and disRming. Service is very personal and they ensure that their equipment fulfills all your needs but also don't allow you to overdo unnecessarily
Response from Ultra Guard Security Systems
"Thank you for taking the time to submit a review. We just wanted you to know that we truly enjoy working with you and feel honored to be your chosen security company. Your business is much appreciated, and we will do our very best to continue to meet your security needs. Your continued patronage and suggestions are a vital part of our growth. And for that, we are most grateful. Thanks again! We look forward to serving you for many years to come. Best regards, The staff at Ultra Guard Security"
Philip R.
Mar 2014
Home Security System Service
Good quality organization.
Response from Ultra Guard Security Systems
"It has been a pleasure monitoring your security system over the past 15 years. The growth we’ve experienced over the years is because of customers like you, who faithfully support our business. We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business. Sincerely, The Staff at Ultra Guard Security"
Jimmy J.
Mar 2014
Home Security System Service
Completely checked security system. Last contact was in response to smoke alarm in house due to spillage in oven.
Response from Ultra Guard Security Systems
"We appreciate the time taken to review Ultra Guard Security. Thank you for being a valued customer and for using Angie's List!"
Aylin B.
Mar 2014
Home Security System Service
The price was very competitive (the best quote I received) and the system has worked perfectly since the installation. I have never had to call them for any problems. They did a great job!!!
Response from Ultra Guard Security Systems
"Thank you for taking the time to tell us about your experience! It's always good to hear that we did our job, and that we did it well! Have a wonderful week! Anna Shelby Office Manager"
Susan K.
Mar 2014
Home Security System Service
I've used UltraGuard for over 30 years and they have always been there for me if I had any problems. Either Fred or Andy calls me back immediately and usually come to my house or business the same day. We had a break-in in our business and Andy repaired and replaced all of the equipment that the intruder broke the next morning. The thief thought by smashing my alarm system, that would stop it from contacting the police...but my sophisticated alarm system did and the police caught him red-handed. I am so glad I was able to watch the thief on my iPhone with my Internet camera all throughout my business. Everything was recorded! Did I mention how pleasant it is to deal with Fred or Andy? Super nice guys!
Response from Ultra Guard Security Systems
"[member name removed] - Thank you so much for your kind words, we appreciate your business and value your thoughts. It is always a pleasure to service you. Fred Gray Owner"
John M.
Mar 2014
Home Security System Service
went from wired to wireless. flawless.
Response from Ultra Guard Security Systems
"Thank you Mr. [member name removed]! It was our pleasure! Anna Shelby Office Manager"
Charles Y.
Mar 2014
Home Security System Service
.
Response from Ultra Guard Security Systems
"Thank you for taking the time to leave us a review! We appreciate your business very much! Anna Shelby Office Manager"
BARBARA C.
Mar 2014
Home Security System Service
.
Response from Ultra Guard Security Systems
"Thank you for telling us about your experience, Thank you for trusting Ultra Guard with your Home Security needs! Anna Shelby Office Manager"
MICHAEL F.
Mar 2014
Home Security System Service
knowledgeable, responsive, friendly. No issues with billing (used them three years so far). No complaints at all.
Response from Ultra Guard Security Systems
"Outstanding! We appreciate that you took the time to leave us such a wonderful review, thank you [member name removed]! Anna Shelby Office Manager"
Chris K.
Mar 2014
Home Security System Service
.
Response from Ultra Guard Security Systems
"Sincere thanks for taking the time to review Ultra Guard Security!"
Julia M.
Mar 2014
Home Security System Service
He arrived on time and It went very smoothly and quickly
Response from Ultra Guard Security Systems
"Thank you [member name removed], we are happy to be of service and appreciate that you took the time to let us know you were happy with us! Anna Shelby Office Manager"
ROBET C.
Mar 2014
Home Security System Service
Would gladly install the same system again today. They are helpful on the phone, helpful in person, more reasonable than competitors. Unusual for service companies to be this good.
Response from Ultra Guard Security Systems
"Thank you for your kind words [members name]! We value you as a customer and appreciate your wonderful review! Anna Shelby Office Manager"
Joan S.
Mar 2014
Home Security System Service
Same techs come out today that initially installed system, so they are always familiar with our set up.
Response from Ultra Guard Security Systems
"Thank you for taking the time to leave us a review and for letting us know you are happy with our services! We appreciate your business [member name removed]! Anna Shelby Office Manager"
Licensing
Bonded
Insured
Licensed*
Trade License Number
107-441
Trade License Locale
MD
Trade License Authority
Maryland: General
Trade License Expiration
09/18/2025
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Ultra Guard Security Systems is currently rated 4.9 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Ultra Guard Security Systems accepts the following forms of payment: American Express, PayPal, Financing Available, Check, Visa, Discover, MasterCard
Yes, Ultra Guard Security Systems offers free project estimates.
Yes, Ultra Guard Security Systems offers eco-friendly accreditations.
No, Ultra Guard Security Systems does not offer a senior discount.
Yes, Ultra Guard Security Systems offers emergency services.
Yes, Ultra Guard Security Systems offers warranties.
Ultra Guard Security Systems offers the following services: Residential and commercial upgrade of existing, interactive security systems, central station monitoring, video surveillance systems, repair & maintenance.
Ask for details.