TrueDecks

David, the project manager came out and assessed the situation. Everything he looked at and taped off (as a marking of work needing to be done), were exactly what I felt needed to be done as well (e.g. there was no over-selling or up-selling by David). David suggested that the stairwell be secured by adding another post and cementing it into the ground. They replaced 14 boards, which were measured/cut//inserted perfectly. Next step on a different day was a low pressure power wash to clean and remove old stain. Final step on different day was sealing the deck. The sealing job did not turn out well and may have been rushed by the team. It looked pretty awful and started crack and peel just after 2 weeks. I called the office to let David know and he came over to assess the work. It was great talking to David, in that he saw exactly what I saw... and felt the same way... it did not look professional and wasn't up to par. David brought a team back to sand all the boards (both new and old) and reseal them. Now the job turned out as beautiful as I had originally hoped for. I've got to say, that Deckmaster is a company that I would highly recommend. A sign of a good company is not only that they have the know-how to perform the work, but, that in the event that something goes wrong, that they are willing to stand behind their work. Deckmaster (David) is very attentive to customer satisfaction and quality. They have business ethics and were reasonable to deal with (as was I). The office staff were always pleasant, kept me abreast of dates that the crews were to show up, and the crews showed up right on time. David was great to work with and as a representative of the company is definitely in the right role! Very satisfied customer. Thanks Deckmaster!!

I called, they scheduled a window between 12-2. after 2 p.m. they called to say they could not make it. I pointed out that they should have let me know ahead of time and they said it was "complicated." that is no way to run a business.

my deck is lousy. he used the paint that i never wanted. as a whole my deck was rougher than before. i am very displeased. 6 windows that were dirtied because of their work and they never cleaned it. the paint was uneven. there were darker parts and some lighter. they came for an estimate at 09/03 they came out to clean on 09/15 and again on 09/24. I called them three times and they kept saying it depends o n the weather. I was promised a refund but I never heard from them. UPDATE: The project manager, David Loghin, was aware of the rating I gave them on this review initially. He asked how he can make me happy. They decided they were going to redo the whole deck which they did without charge, it was at their expense. They came in a timely fashion, did good work and I was very pleased with it. They were very courteous and did a great job.

Everything went as explained when they came to give an estimate.

Met all expectations! Beautiful job! Very responsive and professional.

Deck Masters did an outstanding cleaning and handling of the furniture. They were the only company to pre-treat the deck BEFORE POWER WASHING. My wife is a very exacting executive and she was here while they worked. Halfway through the process she exclaimed said "I like the way they work". The icing on the cake was the price which was considerably less than the others. As a Board Director here at the Preserve at Smalls Nursery, I will confidently recommend this company

They were punctual and I was satisfied with the work.

Went very well. Agents arrived on time and completed most of the work in 1 day. Second day staff was only there for a few hours to finalize everything. When I noticed a few issues, staff came back the next day and repaired the issue immediatly without asking. Great company and will work with them again to restore another deck in the future.

overall pleased, especially with price. clean and efficient. on time.

Jose was true to his word. All repairs were done in a timely manner, and to my satisfaction. I definitely plan on continuing to do business with DeckMaster for many years to come.

Jose was really helpful with ideas and design. We just wanted a deck and the project grew with fun ideas. We added the pergola and elegant fireplace. He came to the house and was always available to talk about the project. He kept us on our budget. His team were nice and cleaned after they left. They work till they are done. They finished right on time as promised. I would use again for sure and recommend them highly!

Amazing Customer Service from calling for an estimate to the completion of the deck project. I would HIGHLY recommend Deck Master. The crew did a great job. Great company to work with!!! Project was completed quickly, faster than expected.

I was quite happy with them. The price was good as well.

Jose and his team got started the same week with County permits and all. That was impressive. What was most impressive was the kind of work that was performed and the detailed finishing! I myself do a lot of handy work around my home and help others. I know what it takes to do a neat and clean job. I must say DeckMasters performed totallly to my satisfaction. Thank you! NMA - Germantown, MD

Excellent job, beautiful end result.

Oml had cleaning done but they also removed mold from siding. Salesperson was knowledable, professional and did not push to sell re services. Fair price for a very nice job.

We had a very complicated roof deck situation on our Capitol Hill home, and Jose and his company Deckmaster handled it professionally, quickly and we are 100% happy with the results. Jose was extremely patient, and did a lot of work just to prepare the contract/quote on our roof deck. Once we gave the go ahead, he got to work very quickly, and did a phenomenal job. Given that the deck is on top of a row house, he had to work with a relatively small landing site for the stairs, and was able to devise a pretty ingenious plan that looks good, is safe, and passed inspection. Because we were "penny wise, pound foolish" in the past with other contractors, we needed to actually take up the entire deck, and replace it with something built from scratch. Jose really understands the intricacies of the inspection process, which is vitally important. We also live overseas, and Jose was able to handle everything (permits etc) even though we were out of the country. I recommend him and his company fully. Seriously - we own a few houses in DC, and over the years, have worked with a number of contractors. Jose is one of the best we have ever worked with. Stop looking for a contractor - just hire him and his team.

It went wonderful! Jose and his team were extremely professional, punctual and courteous. We now have a beautiful deck. I would definitely recommend hiring them!! Thanks, Deck Master!! Patricia and Frank, Washington DC

Great! Job was done promptly weather permitting. Small defects were corrected immediately.

Very well. The pricing was very reasonable. I would highly recommend them. They just were very good. They looked for other things, called me directly to let me know that there were a couple of more boards that needed replacement. They were looking out through the entire process.

It went very well, I was very satisfied with the results. The cost was very reasonable. They were prompt and they showed up when they were supposed to be there. They are very professional, cleaned up after themselves and they did a good job.

They worked extremely well. They did an excellent service, it took them a little bit of time to do it but my deck was kind of screwed up for the past four five years but now it looks great.

I was not too pleased. Well the thing is, it takes two days, and they do not tell you that the wait in between is. It took me two weeks of calling, and asking if they are coming tomorrow. That is not the way to do business. Also, I had to schedule them on an day, but they can't guarantee an time. If I have an appointment for you on Tuesday, I expect you to show up on Tuesday. So this is the beginning of it. The end was this guy said he put an chemical down on the wood, and cleansed it with an brushed. They also said that they would low pressure wash the deck. It looked liked high pressure washing to me, and I never saw them brushing the deck. So, it was like he was pulling the wool over my eyes. They sprayed the paint light on some places, and dark in other places, the paint is uneven. They were very nice, but I was not satisfied. There were nice workers.

I have been using them since 2000. The cooperate with you. Work with you. They do a good job and any problems, they come back and fix it.

Fair price. They are consistently good and responsive.