TrueDecks

I thought the price was reasonable. They did a very good job staining the deck and a few repairs on some boards. They did a great job on the screened porch as well. They were very responsive and did a great job.

They did a great job and the deck looks great.

Very professional. Explained the whole process well without being smarmy. The office was great about keeping us informed about scheduling. The deck looks great.

They are extremely professional and their work is excellent. They worked around the water they needed by bringing extra hoses. I am very happy with my deck, as it looks wonderful.

Arrived same day as we called to give us an estimate. They had a schedule out about five weeks, and gave us a date. They called the day before to remind us what we needed to have done (furniture removed). They arrived punctually, finished on time and even came back to bring us a little bit of stain so we could fix some places where we ended up dripping the stain we applied on the deck they did. They delivered the extra stain happily and for free. A real pleasure to deal with. Would definitely recommend and use again.

They did an excellent job. The project manager showed up for the initial consultation visit with all the information we would need. He did a demonstration of how their system is different than just power washing. He did not pressure us to pick a particular service, but gave us three different options and explained the pros and cons of each. He was knowledgeable. On the day of service the guys showed up in time and did an excellent job. Our deck looks very nice. They could have fixed some loose boards on the steps, but they probably did not notice.

The person who came out to do the estimate did quite the song and dance show. It actually is impressive. I felt a little bit like he was trying to get as much money out of me as possible, but that's just my perception. I'm sure they would have done beautiful work, had I been willing to let go of $2700 (the other estimates I received were for $2500, $1800, and $810).

The best I can say is that things started off OK, but we soon learned that things were about to go from OK to serious. Work began in mid July 2008, and was supposed to take three days total. In all, and not due to inclement weather, but due to vacation, communications issues, the work would not be completed until a month later, August 18th. By that time, my husband and I were so worn out we just wanted to close the door on deckmaster. Miscommunication and lack of professionalism seemed to be at the heart of the problem here. We had someone "overseeing" the job who was not on site to address concerns as the work was starting; he was simply available when I would call to express concerns and at times, had not been to the site to see what progress (or lack thereof) was being made. When the original price was quoted, they did not take into account the flooring on the upstairs deck (tongue and groove) which needed to be replaced. We were good with that oversight, but uneasy about what other things to expect. After the first day with the porch and railing removed, and the floor beginning to be laid, deckmaster experienced problems with the nail gun so called it a day unfinished and then i had to plead with them to come back the next day rather than wait until the next scheduled opening/clear day. in addition to timing, the nail gun problems resulted in a spray of nails in the boards all askew and not nailed into any joist for securing. Our railing was replaced, but the spokes were not in alignment and were not perpendicular to the posts. Back and forth about addressing that problem, pre determined stain colors not being available, whether it would take another day to get, how they "replaced" some of the lattice work, and an overall lack of quality control day in an day out seemed inconceivable. Nails were all over our back yard, and scraps were found in the bushes. It took a number of phone calls before the owner of the company was forced to come and remedy the situation. Problems remained, and while I spent evenings taking pictures and leaving sticky notes to point out the issues with the loose boards, nails in the wrong place, etc., my husband and I found myself rushing home to meet the owner at a pre determined time only to consistently call on his cell phone to find out he was unaware of the meeting. To make matters worse, the owner then took a 10 day hiatus and was not available. During that time, with the job still unfinished, Deckmaster not only charged my cc for the remaining 2k, but double charged me. This took a lot of work and time to have remedied. And the cc was only authorized for the down payment, we had indicated we would pay by check for the remaining. I still have the scribbled notes, emails, and photos to serve as a reminder of what originally seems like a small, easy job can end up being a drawn out, laborious process. Shame on DeckMaster for not addressing these issues in a timely and professional manner.

After reading about them on the List, I expected a lot. And they delivered. Made an appointment with a salesman and gave me a demo of what and how they worked and we settled on a price. Weather is an issue with deck work, so I had to be flexible. They showed on time and demolished the old rail system, then cleaned the deck. Two days later they returned to stain and seal the deck and build new railings. All the work was done very carefully so as to not stain or mark the house siding. Building the rails required a lot of work resetting the posts and replacing some warped wood. With the care they were taking, this job appeared to take much more work than the price quoted. Before the work began, head of the company (and chief carpenter) came out to show me the new rails and told me this job was under priced by the estimator (no longer with them), but that he would honor the price and perform the work to their high standards. And this he and his workmen did. They worked hard, long days, were courteous, and cleaned up. There were some oddities originally built into my stairs and they were both creative in solving them and open to my ideas. A couple of the parts supplied by the rail manufacturer did not fit exactly right, so had to contact them and sent new ones which he then had to customize. I am very impressed with the integrity of this company and the quality services they provide.

They came out the first time and couldn't quite remove our old deck stain as it was not put on correctly and was not the right kind for our deck. They came out 2 more times to sand and clean the old stain off at no extra charge. On another day, they then put 2 coats of stain on and the deck looks great. They went above and beyond their normal duties to help us get the deck into shape and they use only the best products. They also use the pressure-less cleaning system so no power washing is involved. We would highly recommend them and they were very timely and came when they said they were going to come and were never late. They are very knowledgeable and had good recommendations. Also, their price was highly competitive compared to other companies and they get the work down right or they will come out again if you are not satisfied for whatever reason.

FANTASTIC! My deck had a seven year old stain on it that 3 previous companies could not remove or match. Fernando came out and gave us a very extensive description of the service provided, steps his crew would need to take to remove the old stain and he explained the pricing in detail.When the crew arrived, they were very professional and polite. They worked so very hard in the hot sun. It took all day to get rid of the old stain, power wash and sand the deck and get it ready for staining. When they came back to stain, they were meticulous, working board by board to make sure they applied the stain evenly. Based on Fernando's explanation, we were expecting an average improvement in the deck's appearance. However, when the crew was done our deck looked brand new! Deckmaster delivered MORE than they promised and I am very pleased with the result. I cannot recommend them highly enough and I will certainly use them in the future.

Some drips and smudges were left by the workers, but Jose came to my home and made it right promptly.

The price was comparable to other companies. I was happy with the result. I would use them again in the future and would recommend them to others.

I thought they were professional enough, however when they say District of Columbia they only refer to NW DC. I would not have had a problem with this, if they stated that on their website or if they told me up front. However, it was only after I scheduled my appointment and gave them my address that they told me. I thought it was a bit arbitrary that they would service the entire NW, but not any other part of DC. Also, seeing as how I live literally less than 3 mins from North Capitol St, I would have thought they would have at least come out. Unfortunately, there are many companies that have very good reviews on Angie's List.

They explained the entire process and was able to set up my appointment earlier than expected. They called the day before to remind they were coming the day they cleaned the deck and fence and then when they came back to stain everything. Work was very carefully done as not to disturb plants or neighbor's property. When my neighbor said some of the cleaning fluid sprayed on her window Deckmaster cleaned her windows and mine as well.

They were very professional. They came back several times to figure out a problem. They stayed with the job until it was done and did not charge me extra for the extra trips.

They came out and changed our deck from semi-transparent to transparent. They did leave the stain underneath the new stain they did on our deck, but they are going to come back out to look at it cause we are unhappy with it. They were on time, due to the weather we did have to make a few adjustments. But overall they were responsible.

They were great. They were very professional. They were prompt. They were on time. They were courteous and kind. An issue came up and they couldn't come out, but they explained to me exactly why. They knew what they were doing

I was very pleased with the results. We had our deck cleaned by a different company last year and there were still coats of stain left from that cleaning. DeckMaster was able to get off all the old coats of stain and the deck looked 100 times better just from that. What made me especially happy is that DeckMaster worked with a clematis that I have growing up one support beam. To chop it down might mean I would lose this gorgeous plant. They worked around it and left some stain for me to use in the fall after I cut the plant down.

This was a nightmare. The advertisement said pressure-less deck cleaning. After they started stripping the paint off the railings while power washing the deck, they told me that it was 1500 psi instead of >2000 pounds of pressure. They didn't show me a palette of colors. I told them I wanted the color to be the same as before (dark brown). I'm stuck with a red deck. They refused to re-stain it. They didn't finish cleaning the siding on the house as agreed to until a month later, after extended negotiations. They said they would be there on May 2nd. They didn't call until the morning of May 4th (Sunday morning) and came out that day to complete the job. They refused to start until I wrote a check for the full amount. I still have to pay someone else to repaint the railings that they stripped.

DeckMaster called Friday afternoon, one business day earlier than was scheduled. They had a cancellation and asked if they could come over. Since no one needed to be home, we said okay. Two men came to power wash the deck and it was a good thing because Monday, the scheduled day, it rained. We removed everything from the deck but forgot to remove the bird feeder so it got damaged when the crew was powerwashing the deck. It was our fault for not removing it and it was an old bird feeder and we were going to replace it anyway so no harm done. I did notice and brought to Jose's attention that when the crew connected the hose to the outdoor faucet, the hose landed on top of my plants that were under the deck. It did not damaged it and popped back up a few days later, but they should have been more careful. I was very upset when I came home and found my outside deck light, outdoor outlet and my outdoor motion detector light as well as my inside bathroom outlets not working. I checked my circuit breaker and all were on. I thought that maybe the wires got wet for the water that might have got under the vinyl siding so I waited overnight to see if the outlets and lights would work after drying out. Saturday morning and still the outlets and outside lights would not come on. I called DeckMaster and was told the manager would call me back the same day. I found a message on my machine later Saturday after my return from errands and was told to check the breakers which I did but to also check the GFI switch and to reset it. The master GFI switch is either in the basement or in the bathroom. He told me that it happens all the time and that if the lights and outlets are still out, he would check it on Wednesday when they return to do the staining. I went around the basement and all the bathrooms to find the GFI switch and Lord and behold, there was one in the 1st floor bathroom. I pushed the red reset switch and everything worked!! The crew came back on Wednesday morning and stained my deck. We were very please with the work, the result and the electrical learning experience. The office staff and the crew were very professional and courteous. They call each time that are on their way and the manager called me back on a weekend as promised.

Jose called when running late; very courteous when he arrived with co-worker. He took his time explaining different options and offered a discount. I was not home when his workers came but everything looked clean after they were here on both occasions. It was a bit expensive but we paid nearly that much for a job not done well.

This is an environmentally friendly process. They cleaned very well. They were careful with the surrounding trees and plants. When I asked them questions and had suggestions they were glad to comply. Oscar and Dennis were good to work with and the owner was helpful. This only took two days in all but only about 3 hours each day. They came when they said they would. I felt good around them.

Their representative came out and gave a good bid, after showing me what they did and testing their chemicals on my brick. The work crew (2 people) came on time, worked well and very thoroughly, were careful to shield my plantings from the cleaning, and did an excellent job. Gave me both a senior discount and the Angie's List discount.

They refinished the deck and I also signed a contract/warranty for them to maintain the deck. They did a good job and were very courteous and professional. They protected all of the plants around the deck when working and cleaned up well after themselves. I would use them again.