This pro has maintained an average of 4.5+ star throughout their time with Angi.
Approved Pro
TrueDecks
Deck or Porch, Deck or Porch Repair, Deck, Fence, Patio or Porch Clean and Seal,
This pro has maintained an average of 4.5+ star throughout their time with Angi.
About us
DeckMaster Inc. is now operating under a new revamped trademark name TrueDecks®. Same family-owned and operated business, same services, same quality, a new unique nationwide name. We have been in business for over 20 yrs providing deck, fence, patio construction, restoration and maintenance services. We are also the founders of the PressureLess cleaning & preservation system using a low pressure washing method. We are also specialize in all types of composite (Trex, Fiberon, Timbertech, Azek,etc) and exotic materials. 30 Employees. Cost is determined by the job. No travel charges. Additional phone - 240-685-1730
Business highlights
Se habla espanol
Emergency services offered
26 years of experience
Services we offer
Deck, fence & Patio building specialists, deck & fence maintenance through our Revolutionary PressureLess Cleaning and Preservation System,porch and fence construction, siding cleaning, presure washing services, exotic wood specialists, pressure washing services, deck repairs,composite specialists, trex cleaning and installation, deck inspections.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.7332 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 82% | ||
| 11% | ||
| 3% | ||
| 2% | ||
| 2% |
Filter reviews by service
Showing 176-200 of 332 reviews
Steven R.
Jul 2014
unknown
Stephen S.
Jul 2014
These guys are very good and professional. I called and set up a free estimate, was met at the agreed time and date and went over options. The cost was a bit pricy, even with the discount they provided, but the work was done well. Whatever chemical they use really does the trick. I paid for the sealant / stain that would protect it up to 3 years I think. I think the way the deck looks is great, but I'm not so sure the sanding was worth the cost - I can't tell that much of a difference. Overall, I give them a B based - primarily due to the cost. I would use them again.
Nina C.
Jul 2014
They did a great job and the deck looks great. Only thing funny was that we had negotiated at point of sale for cleaning between the slats. When the worker came to power wash the deck they didn't know about that, so there seems to have been some sort of communication breakdown between sales and worker (as there often as). But we just told them and they drilled holes for us to drain the water. Very good job overall.
Michael K.
Jul 2014
Went well. Work was performed over a 2-day period. Team of 2 workmen used a chemical cleaning system on the wood and not pressure washing. They replaced 8 boards that were cracked/splintering. Used the same stain we used 4 years before when we had DeckMasters perform similar work. They exercised reasonable care - no chemicals or stain on surrounding brick work or concrete deck. There was minor damage to plants that were right against the deck but they have recovered with no ill after-effects.
Robert S.
Jul 2014
Deckmaster showed up a few days late, blaming scheduling and weather. The communication throughout the job was poor with respect to updated information and returning telephone calls. The work quality was generally good, although most of the new wood steps were cracked and railing caps left unattached. Worst aspect was an attempt to overcharge beyond contract price and no communication re resolution, requiring me to protest with my credit card bank which is still open.
Francis M.
Jul 2014
They were wonderful. Came when scheduled and did a few extras for free - washed some end tables and the front stoop. looks wonderful.
Vern S.
Jul 2014
unknown
William L.
Jul 2014
Very effective & did their job,cleaned up.
Katherine S.
Jun 2014
unknown
Cheri P.
Jun 2014
unknown
MAUREEN M.
Jun 2014
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Katherine J.
Jun 2014
This company was wonderful. They showed up on time and were very professional about preparing the estimate. The workmen showed up early and got the work done very quickly on the date they scheduled to do it. The price was good. They came and gave an estimate, did the work and I did not talk to them anymore.
Kathy G.
Jun 2014
unknown
LARAINE G.
Jun 2014
unknown
Peter R.
Jun 2014
The quality of their work is excellent. Communication is a little bit difficult sometimes.
LARAINE G.
Jun 2014
unknown
Gordon N.
Jun 2014
unknown
Nancy B.
Jun 2014
unknown
John S.
Jun 2014
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John H.
Jun 2014
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Ling F.
Jun 2014
The project manager came an hour early to give me an estimate and was courteous and professional. Although it took 2 weeks to book an appointment for an estimate.
The men came a day earlier to clean deck, but a week later to stain the deck to due the weather conditions (rain).
The results look good.
The men came a day earlier to clean deck, but a week later to stain the deck to due the weather conditions (rain).
The results look good.
Barbara M.
Jun 2014
The estimator did not arrive on time so I did not get a chance to talk to him in person. However he left an estimate which we discussed over the phone. I made an appointment. After several rain delays and a postponement due to a last minute order of stain, my deck was finally completed and it looked good. Now one year after the deck restoration I have an apparent mold or mildew issue all over the deck. I made an appointment in early June for someone to take a look at my deck. It was scheduled for 6/12/14 between 9 - 11. I arranged to take off work, and after waiting an hour received a voicemail that they were cancelling and I should reschedule. I am not a happy camper :-(
Update 7/18/14: Deck Master redid my deck this week and it went smoothly. I am pleased with the results and happy to know that I still have 2 more years of warranty, which I certainly hope I won't need. It's still a mystery to me what caused the issue (mold/mildew?) in the first place. There was a significant improvement in their communication efforts (keeping me informed) and their willingness to resolve the issue.
Update 7/18/14: Deck Master redid my deck this week and it went smoothly. I am pleased with the results and happy to know that I still have 2 more years of warranty, which I certainly hope I won't need. It's still a mystery to me what caused the issue (mold/mildew?) in the first place. There was a significant improvement in their communication efforts (keeping me informed) and their willingness to resolve the issue.
Response from TrueDecks
"I just spoke with customer and explained to her that the reason of the cancellation is because the wood had to be dry. We did call to cancel because of the weather and I rescheduled appointment for Saturday morning. Either way customer has a warranty for 4 years which no other company provides. I explained to the customer that regardless of her review she has the warranty and that we would come back to evaluate what the issue is. We still don't know whether it is company error or just normal water stain deposits as the stain gets dirty. The customer told us that after we take care of the problem she would revise the review. As I explained to her, she just had to call the office to let me know of her concerns and I would have taken care of it right away. So technically speaking there was no need for the review since we never had any intention of not responding or taking care of the problem. We always take care of our customers no matter what and this is not the exception. Let us know if you have any further questions and see you tomorrow. Thank you Best Regards, Jose Ugalde DeckMaster, Inc."
Sunitha K.
Jun 2014
They had different packages for restoration but they didn't restore anything much. They stained the deck. I was disappointed. The price seems to be good.
Lori G.
Jun 2014
My initial estimate was done on 4/21. I called about a week later to arrange the work to be completed. They put me on the schedule to come out on 5/7 to begin the project and 5/9 to complete the project. They called the evening of 5/6 to confirm they would be out the next day, subject to the weather (which I completely understand). 5/7 comes and I happen to be working from home that day?.at around noon I call to find out when they plan on coming out only to be told that it is starting to rain and they would have to reschedule. Though it only rained for 1 hour, and they honestly could have come out later that day. They said they would call me back in an hour with a day and time. At about 4 pm I called because I had not heard from them, still, they are working on rescheduling customers, would call me later. At around 6pm I get a call that they will be out the following Monday,
5/12. They called me the evening of 5/8 and asked if they could come out the following day. Great, yes, I was glad. The contractors arrived around 11am, I happen to be home and after some confusion about what the estimate actually was for,
and after having to tell a rather portly contractor to get down from sitting on my railing of my deck?yes, he was sitting on the railing of my deck! The power wash was done. Unfortunately, there was not good weather the following week so I called that Monday 5/12 and asked to be put on the Saturday schedule. They told me they were scheduling me on Wednesday 5/14 but I firmly asked to be put on Saturday since I knew it would be raining all week and they agreed. I called the morning of Friday 5/16 to confirm they would be coming out on Saturday, and was told yes, I was on the schedule for the morning.
Saturday came, and around 10am I called and spoke with the manager, who said I was not on the Saturday schedule. He seemed fixated on a name of who I spoke with the day prior, like that would have changed the fact that I wasn?t on the schedule. I expressed my frustration with their customer service, not following up to let me know when and if they would come out. I was promised I would get a call either way if they would be able to make it out on Sunday.
I was pleasantly surprised when the contractors came out later that day. In the end, I feel that they went out of their way to satisfy me as a customer. I just felt a little frustrated getting to that point is all.
5/12. They called me the evening of 5/8 and asked if they could come out the following day. Great, yes, I was glad. The contractors arrived around 11am, I happen to be home and after some confusion about what the estimate actually was for,
and after having to tell a rather portly contractor to get down from sitting on my railing of my deck?yes, he was sitting on the railing of my deck! The power wash was done. Unfortunately, there was not good weather the following week so I called that Monday 5/12 and asked to be put on the Saturday schedule. They told me they were scheduling me on Wednesday 5/14 but I firmly asked to be put on Saturday since I knew it would be raining all week and they agreed. I called the morning of Friday 5/16 to confirm they would be coming out on Saturday, and was told yes, I was on the schedule for the morning.
Saturday came, and around 10am I called and spoke with the manager, who said I was not on the Saturday schedule. He seemed fixated on a name of who I spoke with the day prior, like that would have changed the fact that I wasn?t on the schedule. I expressed my frustration with their customer service, not following up to let me know when and if they would come out. I was promised I would get a call either way if they would be able to make it out on Sunday.
I was pleasantly surprised when the contractors came out later that day. In the end, I feel that they went out of their way to satisfy me as a customer. I just felt a little frustrated getting to that point is all.
Response from TrueDecks
"Thank you for your feeback and I'm glad everything turned out fine at the end and I apologize for the scheduling frustration. As the owner of DeckMaster one of the hardest things we deal with is dealing with the weather. The schedule is nicely organized and coordinated and all of a sudden you get 3-4 days of rain and everything has to be pushed back and therefore it is also frustrating not only for the customer but also for ourselves. That's the reason why we over emphazise on the weather issue everytime we sell a job since we know that there's a hight probability of that happening. I even have it on writing under the terms and conditions in the estimate that "we reserve the right to reschedule based on weather or reasons beyond our control". This year the weather has been impossible to deal with and everybody in the industry is going to the same thing. So my advice to future and prospect customers is to be flexible on the weather and expect delays. This is the reason why we don't require our customers to be home because we need flexibility to come out on a short notice to take advantage of the weather. And yes, 1 hour of rain can ruin a whole day's schedule dramatically. I can't have my technicians waiting for hours until it stops raining. We also work on a first come first basis so our goal is always to try to please everybody and give priority to those who have been waiting longer. Some years when the weather is better, our schedule runs a lot smoother. Anyway your stain is gauranteed for 4 years so we look forward to be of service again for next time. Thank you and let us know if you have any questions. We appreciate your business and your review. Best Regards, Jose Ugalde DeckMaster, Inc."
WALTER W.
Jun 2014
José did a thorough inspection of my deck in order to provide an estimate. He clearly has a lot of experience, and what I liked most was that he could repair boards needing replacement, add stronger structural reinforcement underneath the deck (something I already felt was necessary), as well as clean and restore my deck with a new similar color stain. Plus, he offered a 4-year warranty, which I could not find elsewhere. The repair work began within days of my work authorization, though the cleaning and sanding took a couple of weeks (it's high season for this kind of work, so understandable). The staining was delayed a bit by rain. I would have like a little more communication on that front since the date moved twice and nobody contacted me. This was not a problem; I just wanted to be kept informed. They use a spray for the stain, and took very good care that none gone on the exterior of the house. However, at the base of the posts underneath, and some other areas under the deck and a spot on the lawn there are visible marks from the stain. It is not very noticeable, but not as polished as the top. The deck looks truly excellent and we are using it a lot. The work is exactly what I wanted done.
Licensing
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FAQ
TrueDecks is currently rated 4.7 overall out of 5.
TrueDecks accepts the following forms of payment: CreditCard
Yes, TrueDecks offers free project estimates.
No, TrueDecks does not offer eco-friendly accreditations.
No, TrueDecks does not offer a senior discount.
Yes, TrueDecks offers emergency services.
Yes, TrueDecks offers warranties.