TrueDecks

They were scheduled to give me an estimate for treating my deck. I left work and waited for them only to get a call an hour and a half into the timing window saying they weren't coming - they didn't have anyone available for the appointment.

This company refinished our deck with their 3 year package. I did not call them in time to have the deck refinished (well, they didn't call us to remind us, either). I called this spring, knowing that I would need to start from scratch and also have some deck boards replaced. The company came out timely to look at the desk and gave us three or four alternatives, including replacing most of the boards. While the scope of work was more than I expected, I understood that I had waited too long. I had questions and called the office. The man who answered (not the estimator) explained the various options. I asked if the could sharpen their pencil on the more comprehensive option and the man said he would have to get with his supervisor and call me back in then next few days. That was June. I am still waiting three months later. I will find another company since this one is not interested in repeat business.

They were very thorough and detailed, completed service at no charge. The entire organization is very professional and pleasurable to deal with.

We used DeckMaster three years ago to clean and coat our deck. Three years later, some cleaning was needed. We called them again, and they responded promptly. The owner, Jose Ugande, came to evaluate the situation. Jose is a no-nonsense professional. The cleaning we were looking for turned out to be a minor thing, easily done by a dishwashing solution. However, Jose pointed to a problem with our deck (caused by the less-than competent builders 8 years ago) we kind of knew, but never had enough money to address. Jose suggests without any kind of sale pressure. He just shares his knowledge with you, and it's up to you to do anything about it. So, since the money were right, we asked Jose to fix the problem. Then I asked whether he knows anybody who cleans sidings, and he said they do. We knew that DeckMaster using low pressure cleaning, which, presumably, is less damaging (that's why we chose them 3 years ago). So, we gladly hired them to do the entire house siding cleaning. On the scheduled day, the two workers, Imer and Danilo, arrived. It was hot. Worse - it was raining until about noon. The guys were working fixing the deck as no problem. Very professional, thorough, honest. Moreover, they asked whether I want to wash the siding of the shed we have on our backyard. I told them that it's not included in the agreement, so I have not paid for that. They said "no big deal," and did it. Next year, our deck is due for re-coating. I've already made arrangements with Jose.

They never showed up for the appointment which was two weeks out I can't imagine that they cared enough to actually do the work.

The good news is, the deck and the entry steps and porches look good. This is the second time I have used this company. It has to be done every two years, but last time held up well. The weather wasn't under their control, and June was so rainy that it took over two weeks to get all parts of this job done. I had to be moving things off and on the deck, including a large tomato plant growing in a pot which lived in my kitchen for way too long. I might use them again, but another time I would plan ahead better. They can be hard to reach. A lot of the time there is just an answering machine. They always called before coming, but a couple of times I was told they would come and then they didn't, nor did I receive a call telling me they wouldn't show up. My only complaint--I don't know why when washing the deck (underfoot) water had to be directed towards the entry doors, which caused them to leak small amounts of water inside the house. This was not pressure washing, which I don't want. I did point it out to the workers.

Excellent - everything was completed in a timely & efficient manner.

I first contacted Deck Master in June 2013. Their representative came as scheduled. We decided to put off doing the job until Oct. When the agreed date came around they had not scheduled us so we agreed to do the job in April 2015. The team came on the agreed date and cleaned the deck in one day. It took a few days to schedule the finishing and staining, but when the crew came they finished the job in one day ad did an excellent job.

Workers were professional and did a good job cleaning and staining the deck. My only complaint is that the work was not started on the scheduled date and I was not notified until the evening before work was to begin. Other than that, I was pleased with the work.

The scheduler, estimator, and crew were a pleasure to deal with and accommodated my tight schedule. I am very happy with the outcome.

Generally good, but two issues: (1) we had spent some time specifying the type of finish to be used (Sikkens has varying degrees of gloss in its products). I believe that we ended up with something different from what we specified. (2) the result was expected to be good for 3-5 years, but parts of the deck that are in full sunlight are already pretty beat up after less than 9 months. If this is expected, then this area will need to be done every year, which doesn't seem right.

They put in a new deck last year. The cleaning was a little expensive and quite high. We used Timber Tech as they had come out with a new railing that was wide enough to put our drinks on so they were pretty accommodating to that. They put it in but the only thing was because it was a new product they had to have a lot of experience in how to use it so we had a little bit of an issue with the railing going down and that was a problem. With what I had asked them to do ended up being a problem. They put in an extension at the ground level and I had told them to do the grading and take the dirt down below. When I came back it was finished and I didn't realize what they had done, they had just piled it up and that had created a problem. Their pricing was better than anyone else. There were some things that they could have done better. In the sense of what they did for the money I would use them but because they didn’t know how to deal with the problem, I might have some second thoughts. I would consider using them.

Stain was redone twice but each time was delayed or postponed due to weather, sometimes without notice. The final product was of even quality and color and not acceptable despite some sanding and restaining. After three visits and the prospect of cold temperatures not consistent with restaining we gave up as we were told there was no more they could do.

We spoke with Deck Master at a Home Show in September about installing an under deck drainage system. They came out a week later to take measurements and told us they would call us in four days with the estimate. We never heard anything. We called in October to see if they had the estimate. They did not and told us they would call us by the end of the day with the estimate. It is now November and still have not heard a word from them.

Not well, could never get any help!!!!!

It was a fine experience. We’ve used them in the past.

Deckmasters was great. Work was high quality and workers were polite. Only issue was communication from office on when service was to be performed.

Back in the spring I decided my deck and railing needed to be redone. I worked with 5 or 6 AL vendors, so I was careful of who I was allowing to coming out here. This particular vendor had a guy (Miguel) come out that is no longer is with the company. What he told me was enough to get the sale, but didn't translate to the actual work. He did a good job of working with me and explaining to me enough to get the job. The price was good, compared to other SPs but added in the extra expenses that I didnt plan on doing. I signed a contract and gave half of the figure then. (May). We originally planned for July. At the time I was also having a window replacement, so the deck had to be done after the windows due to rescheduling. The final install for the deck was in October instead of July. They were cooperatrive about the schedule. I suggested someone come out and look at what was done, to be clear about what was going on. Miguel sold the job (no longer in the picture) He told me that moving furniture on the deck would not be a problem. There was furniture on the deck: 1 table, 4 chairs and a grill. I told them to move the furniture to one side, do the work and move it back. This is the way it has been done over the years. No one else has had a problem doing it this way. These people kept mentioning to me that it wouldnt be able to be done that way and that it all needed to be removed from the deck. That can't happen due to being 13 feet up and no access. I tried to stay calm and asked for someone to come out. When he came out, he seemed OK with this. I said to allow dry time for the furniture on one side and then do the other side. The crew came and they didn't know what was going on. I had to explain to them what was going on. For me to explain to them what was going on, didn't work. I told them to allow time time in their day to allow drying time. This didnt happen. They had a lot to do. All of the washing was done on a different day and went well and it was dried entirely. They came back 2 days later, to do the painitng. Painted the railing first, did a good job. They worked underneathe the deck and did a good job. I kept saying to allow time for the deck to dry. It was now 2p and I had to leave at 4:30 and then they started to paint the deck; 2.5 hours to paint the whole deck and including drying time!!! They didnt organize their time well at all! They were working hard but with zero organization. It was a contracted crew, with no leadership. I paid alot more because I wanted a good job to be cmplted and done right. When they actually painted, they did the entire deck, they didnt put enough paint down. I have to now touch up the deck myself. It is supposed to be paint that sinks into the wood, but it definitely wasn't enough. Cracks and splits are exposed. I don't think the deck was done well; too big of a hurry. The furn was moved too soon, leaving marks, which I had to clean up. They left me .25 can of paint for the deck and they called it touch up paint. They also didnt leave the paint for the railing. In myexperiecne they l;eave extra paint. They said they didnt haveny paint left. Before I do the review, would you like to bring me back the paint? Theyy said yes and its been over a week and havent heard from them, after several calls. This has a 5 year warranty but when you cant get a hold of a company, that doesnt do me any good. I think that it was done 80% well. The deck could use another coat of paint. The color was too light, even though I told him I wanted slate grey and it turned out to be pale blue. Not even close to the color I wanted. I wish they would have advised me differently on the color as well. Buyer beware: Pick the right color,. stand over them every minute, whats included and whats not included and decide if you want to work with them. I have the final check and haven't heard back from them to give it to them. What does that say?

It went okay. We don't think they did as good of the job since the stain started flaking off this Summer after the coating. I wasn't too happy with that. They wouldn't re-stain the whole deck. I wasn't too pleased.

I hired Deckmasters to strip, repair and stain 3 decks at my home -- a small deck on the top level and 2 large decks on the main and lower levels of my home. I am very pleased with the quality of the work. My decks look beautiful and the price was fair. The only problem was in the scheduling of the work. They did not show up on the date promised, claiming that weather was an issue when it was not. Also there was a delay because they couldn't get the wood they needed to make the repairs. Then the wood suppliers showed up at my house unexpectedly and dumped the wood in my driveway. To their credit, the Deckmasters workers came to my house and moved the wood. I had to nag them to get the work done because whenever there was the slightest chance of rain reported by the weather forecasters, they would not show up. In the end, however, I was very pleased with the work. My deck is beautiful; it looks even better than I expected. I would recommend Deckmasters, despite the delays.

Deckmaster did a full restore on our three decks a year and a half ago. We were happy with the results; they worked really hard and did a great job. A few months ago, I noticed the stain coming up in a number of spots on one of the decks. It got progressively worse through the summer. Deckmaster offered a 3 year warranty with the package we had purchased; I called them to come check it out and discuss solutions. After two missed appointments by the estimator (one they called a day ahead to reschedule, one they forgot), they came to the house and agreed the stain was failing in those spots. Instead of just doing spots, to ensure the deck looked uniform, Deckmaster voluntarily decided to lightly sand and completely redo the entire deck (which is pretty large). After two delays due to rain, they completed the deck and it looks great. I really appreciated them going above and beyond voluntarily, at their cost, to make sure the deck looked uniform. They said to wait 48 hours for the deck to dry before moving anything back onto it - I waited that long but my heavy grill's casters still made some marks on the new stain. Next time, I will wait longer for the stain to cure before moving the really heavy stuff on.

Deckmaster did a phenomal job on my deck and fence! I would recommend them to anyone.

Went well. The process began on June 10 and was completed on August 9. Most of the time span was due to weathering of the new wood. Crews arrived on time and performed their jobs well. Some work had to be delayed by me and DeckMaster accomodated without question.

They responded quickly to my initial email and scheduled a visit to see the deck and provide a quote. After the visit we waited a week for the quote and had to contact them to get the quote. It still took a few days to get the quote. They only provided a lump sum quote for part of the job, not the full job. I contacted them back to get an itemized quote as the price seemed high and I never heard back from them. We did not use them for the job.

I cannot say enough good things about Deck Master. My deck was only two years old and looked terrible. The contractor who built my deck in 2012 stained it improperly. A year later I called a local company to fix it (Deck Medics) and they made it even worse by damaging the wood with their pressure washer. So this summer, based on a neighbor's recommendation, I called Deck Master. They explained the problems with the way the deck had been treated before. They were very clear about what they would do to make it look better. Then they did it. It looks beautiful for the first time since it was built. Each person I dealt with at Deck Master was professional, knowledgeable, honest and helpful: Jorge (who did the scheduling on the phone), Carlos (who discussed our options before providing a fair estimate) and Tito and Wilmer, who did an incredible job. They also cleaned and re stained my neighbor's older deck at the same time, and she is very happy. with the results. Her deck looks great . I would highly recommend this company for deck maintenance! Deck Master deserves an A+!