Town & Country Movers Inc

Everything went fine. They were on time. They were not as responsive as I would have liked them to be.

I contacted Town & Country Movers about moving my belongings from a 3 floor townhouse in MD to a single family home in DE. Eric came to my house and looked at everything and calculated an estimate. He told me they could pick up and deliver on the same day and would schedule a second day just in case they couldn't finish in one day due to travel time. He called the scheduler and I believe she disagreed because I heard him say "oh, they can get it done in one day". When the movers came, their paperwork showed the pickup would be one day and delivery the next. Luckily, I was prepared to spend one night in an empty house. This is the reason I gave them an overall rating of B. The actual movers were great! They were professional, courteous, fast and very careful loading and unloading everything. There was no damage to anything. I would definitely recommend Town & Country however, I would caution anyone to check the scheduling with the actual scheduler.

It wasn't a long move but they made everything so easy. They were very nice to work with. Everything went smoothly, from them showing up on time, packing our things very carefully, they even got parking permits for us. It was like I was in "Oz." I clicked my heels and I was home! Everything went the way it was supposed to go. They did a fantastic job all around.

Town & Country moved our home twice this year, most recently out of a temporary condo into a newly constructed home, requiring one week of storage. We have been delighted with the service both times. Blair was helpful at several points along the way with getting us quotes for different services and the team was flexible when our move date had to be pushed back twice. Both times we used Edwin's crew and really appreciated their professionalism and efficiency. The movers are pleasant to work with and really seem to care about getting the job done right. They were very careful with all of our belongings, and especially with the new floors, carpets, and walls in our newly constructed home. Moving is not much fun, but these guys really know their stuff and make it a pleasant process. I would recommend Town & Country without reservation.

The move out was fine. They did a lot of packing for me that they had not anticipated. It took longer but they were very professional, helpful and personable. When they delivered it was a different crew. It didn’t go as well. They were very late past their delivery time. The man who ran the crew had to go get his bad tooth taken care of so there ended up only being 2 guys. It took longer since there were only two guys. It was a little expensive but they didn’t break anything.

The move could not have gone better. In spite of a rainy day for pick up, nothing was damaged. We did all our own packing, however, Town and Country packed our art work and mirrors and they did a fabulous job. All furniture was well wrapped and covered and arrived in the same shape as it was picked up. The direct move method worked great for us. No worries about where our belongings were and when they would be delivered. Town and Country will provide a fixed price contract so there were no surcharges or additional fees. They also came prepared with additional boxes, in case they were needed. Kenny and his assistant Michael arrived on Wednesday to deliver the furniture and they could not have been more careful with the delivery. They placed the furniture, rugs and boxes exactly where we wanted them and even helped us with some rearranging. Every member of the team was courteous and professional. After hearing about all the "horror" stories with Long Distance Moving, I was so pleased that everything went so well. Blair was great at estimating the move and providing guidance on packing. The only thing that they could have done better was to contact us on the day before the move so that we would know when they would be arriving. We used Town and Country 31 years ago and it is obvious that the same "service oriented culture" still exists.

On site estimator was very friendly and went over a lot of details some of the other moving companies I was in contact with didn't really mention. Movers showed up on moving day on time and were friendly and very efficient (3 movers showed up). Only complaint I have is I had to call in to check that the truck was on the way instead of being contacted about the truck being dispatched, but this is a very minor issue and they weren't late. Due to the time of year we moved we were able to get our belongings extremely quickly at our new location. We had two movers at the drop off point, but unloading was still a fast process.

They did a great job! There was an issue with punctuality but that was due to traffic. It was understandable given the traffic at the time, which is unpredictable. Everything about the job itself, including the spirit of the two workers was great. They were very positive & efficient. Everything was handled carefully and everything arrived to D.C. with no damage. They brought in a 3rd person when they got to D.C. so they finished quicker than anticipated. I was very pleased with their service. I would definitely use them again in the future.

Efficient team members: The entire teams on both ends of the move were friendly, polite, efficient and careful. A special callout to both team leaders: Mario in Texas and Errol in Virginia. They were great. Items in perfect condition: All furniture and packed items arrived in perfect condition. Guaranteed Delivery Time: We were moving into a new retirement community in Virginia and the community assigned us a fixed date and time slot for our move-in, which was only a 4-hour delivery window. Town & Country was the only moving company that would guarantee us the required delivery time slot and they delivered as promised. This was critically important to us, for if we had missed that time slot for any reason, the rescheduled date would have been weeks later. Angie?s List Discount: The only reason that I rate Town & Country a B on Responsiveness had to do with the 5% discount for senior citizens. This discount is applied to the Transportation Cost line item, which is nice. The only annoying thing was that the staff back at Town & Country headquarters were unfamiliar with the content of their own listing in Angie?s List. They kept insisting that the 5% discount was a coupon that I needed to print, which was not true. There is no coupon and the 5% discount is simply a discount that they told Angie?s List that they offer. The clarification of the coupon issue took several frustrating emails back and forth to Town & Country. At one point I actually sent Town & Country a .jpg of their own Angie?s List page. I even placed a phone call to Angie?s List customer service, who confirmed to me that there was no coupon. All this for what amounted to a $160 discount.

They showed up right on time and were a GREAT bunch of guys. Very friendly and they would not let me lift a thing. So, while they were packing the items that I did not get packed, I went out and ran errands (return cable boxes, etc.). They finished up in record time and were just a delight the whole time. On the receiving end in Florida, again, a wonderful bunch of fellows who took care to place every box and piece of furniture exactly where I needed it. Not a ding or a dent or a scratch on anything. Absolutely nothing was broken. They obviously treated my "stuff" like it was their own. I had expected the final bill to be somewhat larger than the quote because I needed extra boxes and they ended up packing quite a bit for me - much to my surprise - the final cost was quite a bit less. I chose them because of their past reviews and their reasonable pricing and I am so glad I did. They certainly live up to their reputation and I would gladly hire them again. You just can't go wrong with these professionals. .

The company personnel were very responsive. They made a visit and provided an accurate estimate of the work. The movers showed up within the quoted time on the day of the move and did an excellent job of packing and preparing. They were frinedly and courteous. They took their time and I was greatly surprised that there were absolutely no damages to any of the furniture or either of the homes. That being said, they still managed to move more items than originally quoted for under budget and in less time than originally quoted. I highly recommend Town and Country Movers and will definitely use them again in the future.

It went OK. everyone was great to deal with, there were just a couple of issues with the move itself that folks should be aware of: We had an appraiser come out and look through our apartment, she quoted us an accurate price (and the price was good), but told us not to bother unloading our dressers. Remove the clothes from 2 drawers in each is the instructions we were given which saved us some packing, so we were more than happy to oblige. Upon arrival one of our dressers was destroyed (cracked one side of the frame and both supports across the bottom). the movers told us we should not have left anything in them, and were adamant that it wasn't their fault. We had a few items placed in mirror/tv boxes by the company for an extra fee, one was a large glass top to a desk we have. That one disappeared in transit. We noticed it when they were done and had the movers check the truck. Nothing. The movers had us call the next day and report it. The folks my wife talked to said it may have just been left behind and they would research it. We tried one follow up call with no info, and then just never heard back. We would have tried harder to track it down, but even with the broken dresser and the missing glass top we were probably only at about $400 in losses, which didn't crest the $500 deductible in the insurance. So in short, they were good, the prices were cheap and even after a few broken items and lack of follow up, I'd still probably go with them again. There are a lot of scammers out there in the moving realm, and at least they were reasonably priced and honest.

The movers were very prepared, professional, careful, honest and they cared about saving me money! I would recommend and use them again.

My experience was excellent. I've use them before. It was an interstate move and they made it very straight forward and easy. They were extremely cooperative. They came on time and finished on time which was critical and the whole thing went on just perfect. Nothing went wrong. Everything went on as promised and on time and nothing broken. The guys were extremely sweet, polite and helpful. This is one company which I would recommend all over the place.

It went overall very well. We were very pleased with the overall outcome. It was a very smooth coast to coast moved.

It was fine. They were good. They were on time, they were clean, and they did everything that I asked. I didn't have any issues with the move. It went well. I thought the price was very reasonable.

All employees of the company with whom we dealt were pleasant and responsive to our needs. The packing and moving crews were hard working and personable. They were on time and careful. A big problem, however, was the amount of time taken and excessive paper, boxes, and tape used by the packers. Not faulting the packers, it seems they were instructed to make their work time and supplies used match the estimate. The estimate was for 8 hours of work and certain amounts of materials. We had many, many boxes already and did a lot of packing ahead of time. They worked for 7 hours and used enough of the company's materials for the charges to slightly exceed the estimate. As we unpacked after the move, it was very clear that much more paper and many more boxes were used than needed, even for the most careful packing. Also, much more time was taken than needed for packing because of the over-packing actions, including packing items from drawers that could easily have been left in the drawers. Unpacking was much more burdensome because of unnecessary packing and overuse of packing materials. Again, the people on the packing and moving crews were great. The movers had to unload in the rain and did an A-1 job of protecting our things and the interior of the house. The overall B rating is due to overcharging as a result of what seems to be a business model that sadly detracts from otherwise excellent customer service (and perhaps employee satisfaction).

Both crews were very profession and handled our property very well. Each item was protected prior to beingloaded onto the truck for storage purposes.

The packers we had were awful. They didn’t pack well. They just threw things in boxes and didn’t label correctly.

We had to move two times in the last six months. We used Town and Country both times. They were excellent! They showed up on time, worked very quickly with no damage what so ever! When it was time to move again, we requested the same crew. William Menjiuat, Jose Yanez, Wilber Villapuerta, Juane Morales and Jose Ramirez - I hope I did not leave anyone off! These guys are incredible! Thanks a million for making both moves painless and easy!

They had great customer service and they provided an estimate. Nothing as yet we've noticed was broken. The furniture looks great. My husband primarily worked with them and was very pleased.

Carlos and his team were awesome! Professional, quick, and careful. Came in under the estimate and finished way ahead of schedule. Nothing broken or scratched and all put in the right place. I definitely recommend Town and Country.

I am getting ready to make another move in the next few months, I was happy to see that Town & Country Movers are still around, getting good grades from Angie's List and I will plan to use them again.

They were absolutely fantastic. Couldn't ask for better people. Great experience

I had an initial contract with them based on an estimate, but I ended up paying an additional $1200 due to fuel and other unmentioned fees. This resulted in an unnecessary sticker shock, because that information should have been available earlier. The loading and unloading fee should have been mentioned beforehand, too. The party that initially packed up everything did great. However, at the destination, whoever loaded the truck did a horrible job – there were crushed containers underneath heavier objects. Fortunately, nothing got broken. The driver that arrived in FL had recently been in a wreck, and I was impressed (and a little concerned) that he worked through the entire unloading with a limp. I also received a few items from someone else’s home, so they had to coordinate for that to get fixed, too.