Senate Termite & Pest Control

Amazing customer service and exceptionally thorough during inspections. This is the third pest control company we’ve used since becoming homeowners and they were the only to check the attic and behind appliances in our home.

Excellent service! Technicians are always very professional, helpful, and friendly. Senate staff are very accommodating to schedule changes. One Suggestion: give customer option of getting text alerts for service notification (in lieu of a phone call). I much prefer txt alerts (phone calls are a bit intrusive).

They greeted me with a smile and introduced themselves. They were very kind, friendly and professional. They did a great job and went above and beyond what I expected.

I found the mice in my house, so I looked for a contract from Angi. Senate contacted me immediatly. The inspection was completed as soon as possible and handled professionally. The service staff was also very friendly.

Contacted Senate for problem with mice. Senate was very responsive and provided an appointment for the next morning. The technician (Shawn Walker) provided outstanding service. He was very thorough, highly knowledgeable and skilled. Also very kind, considerate and courteous. Shawn cared about me, addressed all my concerns and made sure that my problem was fully addressed.

They arrived the next day on schedule. Andrew was very personable and professional. I had a wasp hive removed from the outside eave of my house. Job well done. I also arranged to have termite bait plugs placed around the house

Technician just left and I was very pleased with the service and info he gave me about follow up. I’ve had another company for over 20 years and never got any info on what follow up to do. Would highly recommend!!

The service technicians were professional and provided exemplary service.

Excellent service! Matt the technician arrived on time and very friendly and helpful. He answered all my rodent questions and put out all the traps both inside and outside. Chris who came to my house during initial inspection was also very friendly. Would go no where else except Senate Pest control!

Just beginning my service with them. Initially encountered some hiccups, but their customer service team was quick to fix the issue. Inspection and initial service was prompt and professional.

Technician was on time, completed services as I requested and was very courteous.

Very reliable company. Always ensures that my quarterly service is scheduled. My pest control technician is TOPS! Eric Rosenberger has taken care of my pest control issues for years. He is highly knowledgeable, conscientious and cares. An expert in his field. I truly appreciate the outstanding service that he provides.

Every contact with Senate has been a great experience. I have a terrible problem with mice and they come out monthly to check the situation. The technicians are always polite and professional and advise me what they are or, more importantly, aren’t finding. Great results today. I will continue doing business with them and highly recommend this company based on my experience.

Senate Terminate in my book would be simply OK service. Yes they appear to start off on the foot of professionalism to gain your services. Yet 2 months into the services the lack of effective time schedule appointments, multiple pro-rated services charges for subscription that is luke-warm at best and the dispatch center lack of documenting of calls to verify call logs when customers call to state a missed schedule appointment is abysmal. All in all, management needs to do better on adherence to schedule appointments, follow-ups, and customer complaints to be taken seriously whether if you are a NEW client or existing one.

Only had the service for a week. It has not been ideal. Senate is not thorough and they will not care about your issue and treat it with urgency. I was thinking of to call if we saw any mice after the “treatment”, but when I called I was told to give it more time and that “they cannot perform magic”. Horrible customer service! I am now buying additional traps, cameras, and sealant myself to do what they refuse to. It seems I could have paid any bum off the street to come and do what was done. No special equipment was used, nor was any professional strategy discussed or given. Not happy thus far, and hoping that service improves over this year.

We called, mentioning that we believed we had a squirrel in our attic, though we had not seen anything. They sent someone over who took a cursory look around and said that based on his experience, he was virtually certain it wasn't a squirrel but was mice. He indicated we needed to do a year's contract in order to get service. His people came and put mouse traps all around. Meanwhile, we heard about another service that specializes in wildlife removal and called them up. This other service came over, immediately identified holes in the roof where the squirrel was coming in (not noticed by Senate), set traps, and the squirrel was gone within a week. I let Senate know several times that another service solved our problem and that they should cancel our contract. They refused to do so and continue to send bills and opportunity to review them! Amazing. So I'm reviewing them here. It is very unfortunate when companies push you into a year's contract when in reality they should be able to stand by their service and come back if you need them.

I found the technician. Steve very helpful and knowledgeable

I was extremely impressed with the services I received from Senate Termite & Pest Control. Starting with the initial visit from the sales representative, to the multiple visits to check the traps in the attic for squirrels, and the work completed to remove the insulation in the attic, clean and sanitize the attic, seal all potential entry points, and haul away trash. Everyone was very polite, courteous, knowledgeable and experienced in their profession. They were extremely efficient and completed the work in less than 3 hours. I would recommend them highly and would use them again! I would give them ten stars if I could!

The technician was very nice and knowledgeable. He made sure everything was sealed up and checked for possible entry points. There was no mouse activity Thank God.

The inspection went well and there were no surprises when the exterminator arrived. They were both polite, friendly and professional.

They were the first to respond with a quote when I posted on Angi. I was satisfied with the (one-time) mosquito treatment they did -- it was effective in getting rid of the massive amounts of mosquitos that had been in my back yard due to previous residents letting the garden get very overgrown. I'm only giving a 3 because I think the service was descent, but just average. They could've earned more stars by (1) sending a text message or email to confirm the appointment date/time that we'd agreed on over the phone; (2) coming on time for the appointment, or at least sending a status update about the ETA; (3) providing some instructions about when it's safe to go into the yard after having sprayed the chemicals, or when I can water the lawn next post-treatment -- I came outside to say hi and try to speak to the guy who came, but he never turned off the blower to say a word to me -- just sprayed then left; and (4) having a less confusing payment process (When I booked, they took my credit card info so I assumed it was pre-paid, but then got an invoice after the service had been completed, which gave the impression I was being double-billed -- they were quick to explain that they took my credit card info but never charged yet, so it wasn't a problem -- but the process could've been more efficient.)

Everything was great from the initial visit and treatment to the 2 week follow up treatment and so far haven't seen any more ants but am still glad for the every three month re treatment that i signed up for to ensure the problem does not return ! Very good company to work with !

The Senate Termite & Pest Control of MD field agents are super professionals. Marquise serviced my home on 8/10/23 for my quarterly review and did an excellent job of evaluating my home's interior and exterior for snakes and other rodents/pest which might have gained unauthorized entry. Marquise took the time to explain future treatment plans and how to maintain safety measures of prevention. I've been a satisfied customer of Senate since 2016 and highly recommend this company for your future termite and other pest concerns.

On 7 August 2023 Mr. Marquise Dorsey of Senate Termite and Pest Control arrived at my home on time as scheduled to address a yellow jacket problem I had in my back yard. The nest was under a corner of my shed with the bees causing havoc to anyone mowing the lawn nearby. Mr. Dorsey assessed the problem and within 30 or so minutes had eradicated the underground nest and removed it. I was impressed with Mr. Dorsey's professionalism and knowledge of his trade as he educated me about the yellow jackets' habits and places to nest (underground, which was quite surprising to me). It was a hot and uncomfortable day, yet he unhesitatingly donned his bee protection gear and proceeded with his task. My hat is off to him, a friendly and congenial gentleman. Five stars all the way. J. Hall 10 August 2023, Gambrills, Maryland.

We have been using Senate pest control for the past 4+ years and have been so happy with them. Agreed they are pricey but they do deliver what has been discussed and then more. Always available, punctual and extremely professional. I only wish other vendors were even half of them as service providers. One annual fee and they visit as and when required without any further charges until and unless it is some separate service being performed.