Senate Termite & Pest Control of MD

I had a mole problem in my back yard. The technician came out and explained everything that would need to be done, the follow up and how all that would work. He was very friendly and helpful. The technician that actually came out to do the work was on time, very pleasant and explained everything he was doing and going to do. He explained the follow up process.

Very professional from my first conversation with the office to the two treatments. I had carpenter bees successfully treated, and a general indoor/outdoor pest treatment. I have a cat and an active garden. The technician worked with me to treat only what was needed in the garden versus doing the broad standard application. He was on time, efficient, and knowledgeable.

I appreciate that the technician provided a list of the pesticides that he used and that he explained when the treated surfaces would be safe for me and my pet. I also truly appreciate that he discovered a major flaw in the construction of my new home.

The technician (Dasean) showed up on time and took care of our issue. Very respectful and professional!

Does Not Send E-Mail and Text Message Appointment Reminders.

Senate Pest is very thorough in their exterminating services. They are professional and they work with you every step of the way! Everyone is nice and courteous. They work with you in billing also. The advice from the staff in their recommendations are very helpful! Thank you Senate for your assistance!

From the time I talked to a representative on the phone until the time that Jeremy came in to inspect and tell me what I needed to do, I have been extremely satisfied. Jeremy was wonderful and let me know that my 1960's ranch had more than an ant issue. He explained everything thoroughly and made me comfortable with my decision and contract. The gentleman that came in for the 1st treatment was very professional, although he was afraid of dogs, but I understood. I can't remember his name. So far I am very satisfied with Senate.

The technicians are personable, professional, and efficient. I had a huge bee nest outside - they removed it. They came to treat a bug problem, and the last two times - to treat a rodent problem.

The technician was on time to check the installed traps for rodents, but the traps were empty. They will come back on Tuesday, March 27, 2023, between 9:00 a.m. and 11:00 a.m., prayerfully, there will be something in the traps by then. So far, I am pleased with the service. All the technicians have been professional, technical, and thorough.

Service was completed with no disturbance to landscape plantings.

I've read the reviews and it's hard for me to believe them for my experience this far was exceptional for both inspection and the first treatment!!

My experience with Senate Termite & Pest Control has been absolutely disappointing from the start. From the first visit to my residence, they were dishonest and basically playing into my fear of rodents to sign off on the worst contract I have ever locked myself into. They even suggested that I get additional services from them to do an independent preventative project outside of the initial contract with one time cost of over $1,000 dollars that was completely unnecessary. Before Senate came to perform their first service visit to my residence I went to Home Depot and bought rodent bait traps and repellent spray and laid them around my house in areas that were recommended in a google search. Before Senate came, I was able to catch 3 mice with the traps I laid which months later turned out to be the only ones caught in my house as well as I haven't seen any live rodents since. Upon Senate's first service visit to my residence, which initially cost over $300, the only services performed was laying down traps exactly where I put my traps and spraying my house exactly as I did. The service worker even stated that they hope they didn't see any rodents during the visit. Since then, I never scheduled any follow up for routine visits but yet Senate employees keep arriving at my residence on dates of their choosing. I just submitted a formal email asking that they cease and desist from visiting my residence. I hope that the email will cause Senate to stop services because I called them yesterday when a Senate employee visited my residence when I wasn't there and was able to gain entry by my disabled mother and the response was absolutely rude, unprofessional, and ended up ignoring my request by stating "I will make sure we call you before we come" followed by hanging up on me. I hope this review prevents other potential clients from getting scammed and harassed by Senate Termite & Pest Control.

Senate Pest Control worked with me to get rid of the problem. They came out several times to follow up to make sure the problem was gone.

Senate's team worked diligently with me to address this problem, scheduling regular visits to set bait to eradicate the situation, identify and address entry points, and also provide guidance between visits. It's taken several months but I can happily report today that there has been no indication that this is still an issue. I highly recommend their services for their quality services and impressive team.

Horrible. They were suppose to call & set up times every other month. NEVER calls & just shows up & does outside & charges for complete extermination. Tried to cancel but won’t allow me out of contract & must then put it in writing after the year is up. Absolutely horrible

Rich was professional and very knowledgeable about bee issue at my home, and how to terminate the problem.

August 22, 2022 My husband called Senate for services in July. They responded immediately and the hive was removed on July 28 by technician Timothy Lyon in a very short time thereafter. I provided Mr. Lyon a check on the spot for the full amount at the time of service. He was courteous and efficient. Within 2 days, my husband was receiving phone calls from the Senate office asking for payment. They called every second day requesting payment although my husband told them that payment was made via check at the time of service; they mailed us an invoice on August 2nd. I thought they would find my original check and the harassing calls would stop. This was not the case as they continued. After a call in the AM on August 8, where an office employee again left a message requesting payment, my husband asked me to call them as I provided the original check. Before calling, I cancelled the original check and then called the Senate office. After identifying myself, the office clerk said that they found the check. I explained that I had just cancelled payment on the check and that my bank fee was $20. I said that I would mail them a new check for the amount minus the cancellation fee. The new check was mailed on August 9. Again the harassing calls started and on August 18, Senate sent us a second invoice. My husband called the Senate office on August 22, and spoke to Maria who insisted that they had not received the new check mailed on August 9, which was two weeks earlier. While he was relating the history of the problem, Maria said that she now had the check in front of her and that she would credit our account. Bottom line to this story, DO NOT WASTE YOUR TIME WITH THIS COMPANY. Find someone else for the job.

I give no complaint right now. Their service was fine.

This company was very professional. Very personable They continued services to eliminate our problem. They have been back to complete basic maintenance.

AMAZING best work I’ve had since, punctual and setting up for someone to come out was amazing. Very helpful anything else I need done I’m definitely coming back

They sales person came out and show him a specimen of the 2 bug they thought it was bird mites, I agreed. He said, he is taking care it before. and he has an actisol machine and he said that in his experience it's 4 actisol treatments but his thinking it might get it into 2 treatments. I asked if the 2 treatments don't do it, he said they will keep on treating until it resolves. I had a 60-day warranty and he said the 60-day warranty is the best in the business and his name is Jonathan the sales person. He said that it will be able to take care of it. When he told me $3600, I questioned it, I am using my retirement pay and keep on telling me that we have a 60-day warranty and it is the best in the business. Most pasting companies only give a 30-day warranty. I decided to pay the $3600 treatment because to me it is worth it to get rid of the overwhelming insects infestation. During this time there was no cancellation by the company and another time the technician was sick and they cancelled. After 5 to 6 weeks infestation has not resolved. So, Chit one of the managers came to my home, I explained that the problem was not resolved and use a lot of money. Chit said that they will treat my home until the infestation is resolved. 2 months after I signed the contract, I received a voice mail message from Nick, one of the managers, saying my contract has expired. I called the office and told them the infestation was still ongoing and they agreed to a 2nd actisol treatment. That treatment did not resolve the issue. I called Maria one of the managers, explained to her the extent of the ongoing infestation and my friend to whom I had transmitted the infestation who has the larger house was charged less than $800 for 3 months and I will charge $3600 for 2 months. And I still had an infestation so I asked for a partial refund. Maria told me that she could not give me a refund but she would give me 30 more days. By the end of the 30 days, the longest period I was infestation free is a day and a half. I spoke with Nick one of the managers, who said that I could not possibly still have pleas in my house. I invited him to come and take a look at the please I have been collecting that have been biting me. He declined the invitation. He said that what we're using will kill any pleas and then I asked him if he was familiar with literature on pyrethrin thyrohyoid resistance plea. He admitted that he is not familiar with literature and Senate could do no more for me. The pest control technicians were great, and were very competent. Unfortunately, the sales person greatly overcharged me. Aside from Maria, the managers were not helpful at all.

Senate is the best pest control company I have worked with over the past 25 years of owning properties. Eric R. is my compadre for life! Awesome group of folks that don't pinch you for every dime and are on call when you need them the most. Thanks fellas and keep up the dedicated work!

The rep was on-time, very friendly, and wore shoe coverings. He noticed my tree stump and advised that I get it removed or treated for termites. I always get a call to confirm appointment and get another call to let me know they are at my house. I am big fan of customer service and give them an A++.

JR was prompt and very respectful. His description of our their service and request for scheduling appointments. At our first service the technician actually early. I can not judge the effectiveness of the product because it is still winter so there are not yet many bugs. So far I am very satisfied.

I never give 5 stars as there is always room for improvement but these people are very good. I did see a couple of spiders after the first visit but since then (and there were two more visits) I have not seen any spiders in my home. Carlos was very good as he addressed all of the areas around the home and having conversations as the work was being performed (I felt like I knew him for a while). Their prices were very good for the work that I was getting done. I'm okay with these people and would hire them again!