Senate Termite & Pest Control of MD

Steve was excellent and showed great care and detail attending to my rodent control issue in my backyard. He explained his services very clearly and applied mesh around the perimeter that looks professional and treated the windows and exterior in addition.

Prompt service, friendly tech, and I didn't need to go outside.

Customer service excellent. Treatment was explained in detail in advance. Technician very courteous. Upon returning to the house all was as expected.

We recently had a disappointing experience with Senate Termite & Pest Control. The technician visited our property today to check the monitoring stations, but unfortunately, the job was not completed to a satisfactory standard. Three cartridges were left outside the station, and several covers were broken and not replaced. No report was issued following the visit, leaving us in the dark about the status of the monitoring and any necessary actions. Given this lack of professionalism and incomplete work, we are strongly considering terminating our service with Senate Termite & Pest Control. We expected a more thorough and responsible approach to pest control and maintenance. At this time, we cannot recommend this company.

They came out late for the 1st initial service and they didn't finish the service properly as it stated. They was running late twice and I had to reschedule. They didn't put all the rat traps down and they attempted to just clean the webs because it was not done efficiently the 1st time. They were late for that appointment and still didn't finish the work. Do not sign a contract with them i asked them can I get out but I am waiting on a manager to contact me so can cancel without half the fees charged for the remaining of the contract DO NOT GET THEIR SERVICE.

Happy with the service this quarter. The technician listened to my concerns and was thoughtful. thank you.

Very responsive and helpful, we’ve been very pleased with their service.

They are awesome! Fast, thorough, responsive, and much more cost effective than what I was paying Orkin for years. Highly recommend.

Signed a contract 1 week ago and not a good beginning. The 1st service didn't live up to what I was told they would do, and communication has been frustrating. I changed to Senate Termite because they did a great job with a termite problem I had in the Spring, but now having 2nd thoughts about signing a year long contract for rat abatement.

Fantastic service! I’m so delighted with their response and the technician is nice, professional, and has respect for my property and time. I will continue to use them for any pest issues.

Might be worst service of any kind I've ever experienced. Charged $399 to treat a yellow jacket nest behind exterior on side of house with a "90 day warranty". First service, 3 days after calling, they spent a few minutes spraying. This had negligible effect on nest. Called them 3 days later as instructed if still an issue. 3 more days and they came and sprayed a foam along seam that insects were entering/exiting. This kept insects from re-entering nest, but also seems to have trapped others inside wall, and they found a way to start entering the basement. Called the next day and told them situation with over a dozen yellow jackets I had killed in the house in 1 day, with more live ones, and needed someone to come out that day. They couldn't care less and put me on their schedule for 10 days later. Told them unhappy with service and wanted refund- which they refused. I would have been better off never having them come out, not to mention saved $399.

My technician was very personable and knowledgeable. I would highly recommend him.

Technicians are very helpful & courteous but the people who answer the phone have absolutely zero customer service skills or knowledge of how to do their job. Had squirrels in my attic and 4 months after Senate was contacted to get them out and install new installation in the attic the squirrels were back. Upon finding out they were back I immediately called Senate to see about having somebody come look at the attic again and to explain to them that I just had work done for this problem not long before this. I was told by lady who answered that her computer wasn’t working so she would take my info and have somebody call me back. I waited a week and never herd back from anyone then I tried to call again myself multiple times and still never herd back from anybody so I had to physically drive to their office and speak to somebody in person to finally get some help. Then this morning (09/10/24) somebody was suppose to show up at my home at 10:40 am to check the traps that are in the attic again. It got to 11:30 am and still nobody had shown up or called so I called senate to see what was going on and I was told that it was a 2 hour window from 10:40-12:40. When I tried to explain that that wasn’t what the employee from yesterday told me and that somebody had been waiting around at my house for the last hour I was met with attitude and told “ that I’m telling you now “. I’m not sure how employees don’t tell somebody the right information and then instead of owning up to their mistakes just want to take it out on the customer. Between what seems like a lack of urgency to help after the problem wasn’t fixed correctly the first time and absolutely horrible customer service/communication skills I would recommend going somewhere else if you have a pest control problem.

The technician was friendly and knowledgeable. He sprayed more areas than other technicians had before, which was a plus. Steve did an overall superb job!

Had them coming to deal with the problem of ants in my kitchen. So far no sight of ants returning! The technician, Denzel, was very knowledgeable and sprayed every corner of my house.

Excellent experience and customer service

Senate came back for the 2 week follow up , their technician Shaun was great, did a thorough job servicing the area and explaining preventive care with storage of food.

They were hired for extermination. They did a review of the property and recommended the appropriate action to rid property of pest. We removed all existing junk from the attic. They performed their service and we have a monthly maintenance program. The service is working well.

Amazing customer service and exceptionally thorough during inspections. This is the third pest control company we’ve used since becoming homeowners and they were the only to check the attic and behind appliances in our home.

Excellent service! Technicians are always very professional, helpful, and friendly. Senate staff are very accommodating to schedule changes. One Suggestion: give customer option of getting text alerts for service notification (in lieu of a phone call). I much prefer txt alerts (phone calls are a bit intrusive).

They greeted me with a smile and introduced themselves. They were very kind, friendly and professional. They did a great job and went above and beyond what I expected.

I found the mice in my house, so I looked for a contract from Angi. Senate contacted me immediatly. The inspection was completed as soon as possible and handled professionally. The service staff was also very friendly.

Contacted Senate for problem with mice. Senate was very responsive and provided an appointment for the next morning. The technician (Shawn Walker) provided outstanding service. He was very thorough, highly knowledgeable and skilled. Also very kind, considerate and courteous. Shawn cared about me, addressed all my concerns and made sure that my problem was fully addressed.

They arrived the next day on schedule. Andrew was very personable and professional. I had a wasp hive removed from the outside eave of my house. Job well done. I also arranged to have termite bait plugs placed around the house

Technician just left and I was very pleased with the service and info he gave me about follow up. I’ve had another company for over 20 years and never got any info on what follow up to do. Would highly recommend!!