Senate Termite & Pest Control of MD

Knowledgeable and Friendly

I hired Senate to kill and remove bees that were getting in my house and find the nest . They were only getting in 1 room in my house. (the bedroom) He sprayed the bees in my bedroom and killed the bees in the room. When I asked if he found nest and how they were getting house. he said No, they were swarming look for a nest and if they returned he would come back out and that I had a 30 day warranty. He left his cell phone number and told me to call him if they came back. I said okay, because I had to go out town for a week. I come back home to a bedroom full of bees. So I call them and told them the bees were back in my bedroom. They told me they couldn't get back to my house for a week. He was at my house about 15 minutes. If I had known that was all they were going to do I could have saved $250.00 and purchased a $6.00 can of bee spry and killed them myself. Now I have to buy spray and look for a new pest control to remove the bees, so I can sleep in my bedroom.

Stay away from company - bunch of liars!!!!!!!! Signed maintenance contract in 2018 for $3,600 for chemicals which would be a one time price. In 2021 called and said they wanted to inspect my home. They said I needed to pay another $3,600 for chemicals as the ones they sprayed in 2018 was only good for 3 years. Also, never had termites Did not agree to pay and discontinued contract.

I chose this company out of Three because when they came out, the Technician went around the tire hose, basement, and garage to insect. The Team is knowledgeable, professional, and hard workers. If I had any problems or concerns the office staff were knowledgeable, I was able to reach someone, and they were very polite. If, I felt I had a problem to be addressed at my home, I never had a problem with getting someone scheduled to come out. The cost were the same with all Three Companies.

I noticed that I had a lot of ants outside the front parameter of my home and in my house on the ground level. I came on Angie's list and sent out several quotes. Senate was the first company to respond and schedule an appointment the next morning. The technician arrived on time and was very candid in explaining the treatment that would be needed to take care of the problem. Based on his suggestion and his great sales skills I was convinced that of the four companies that provided a quote, Senate Termite Control was the best company to perform the job. The service was performed that same afternoon of providing the quote, and I was satisfied with the service. Senate will continue the treatment each quarter for a year.

Well, I scheduled an appointment, and due to having a family friend in the business, no longer needed their services. I contacted the company and was able to cancel without any issues. The operators in both interactions were clear, professional, friendly, and very understanding.

I would not recommend using Senate to address your pest control needs. I am having an issue with mice in my house and I entered into a service contract with Senate in December 2019 based on the positive reviews. Two months later I still have the mice issue. The different technicians that come out are continuously stating “I just don’t get it” as they check the various bait stations planted throughout the house. They each tell me different reasons for the problem, and I implement corrective measures with still no change. After catching two mice on my own, and exhausted with the problem, my wife and I decided to cancel the contract due to no results. When I conveyed to the manager my frustrations (especially the finding of mouse poop in my sons diaper bag and nursery) I was hit with a cancelation fee. I wouldn’t have mind paying the fee, but it was the lack of empathy and apathy in his monotone voice that frustrated me, especially for a company that advertises on their website : “We strive to maintain personal relationships with our customers, whom we consider our friends”. The manager seemed to take offense I was canceling and began telling me that it could take 5 months to resolve! And when I countered his point about leaving food out, after spending $100 on plastic bins to store all our food, he told me the problem was because they are going after the bedding! Really? I am tired of the excuses and is why I canceled. I’m going back to our old pest control company who resolved the issue in two weeks. I recommend you save your money and not go through Senate. Friends don’t treat me like that, and I don’t want friends like that.

Called me within seconds of requesting a quote. Had an inspection done and treatment scheduled within 24 hours. Super speedy service and interacting with the representative felt easygoing and no pressure.

Setup and appointment, received a confirmation of appt, yesterday evening. And then a no show. Called and we weren't even listed having an appointment for today.

They were able to schedule me very quickly upon my phone call and had late evening hours. Donovan came promptly. He explained what he was looking for, and not finding, and gave us a lot of information about bedbug behavior. He said we definitely didn't have them so my bites must have been from something else during the day. There was no charge for the inspection.

I didn't use this company, as they never contacted me. Angie's Lisr rep was great

He came, he saw and conquered .