Premier HomePro

Description of Work: Answered and paid $50 for Rec Room design services . My expectation was an interoir designer. Paid for a design, got a $25K quote to re do my basement in the EXACT same configuration, no design changes. When asked how they would design, the answer was "What can you do down here?" They are after recroom jobs and provide NO design services, not to mention a rediculously high price. Arrogant also, by the way/. A total come on/bait and switch.

Description of Work: Brian Matthews,our senior advisor was extremely knowledgeable ,very courteous .Bob was very meticulous ,did an outrageous job.very neat and clean.our bathroom remodel was from a regular bathroom to an accessible bathroom.i can not tell anyone what a pleasure this new bathroom is for our son,who is in a wheelchair.Thank you thank you premier home pro.Valerie & Frank Banda

Description of Work: I had to cancel my initial appointment because of weather related traffic issues. I called more than two hours prior to appointment. Representative said he would forward the information to the person scheduled to meet with me. He called me while I was en route home and I informed him there was no way I would be able to get home in time and without my calendar in front of me I could not reschedule. He was supposed to call me the next day to reschedule, but I never heard from him again. I assumed that he didn't need my business. I selected another contractor and my job was completed quickly and to my great satisfaction.

Description of Work: Premier HomePro renovated my entire home. Starting with a shell, burned out by fire, Premier Homepro developed a plan, removed all the burned out materials, remodeled the entire interior and exterior to include all new electrical wiring, plumbing, air conditioning, drywall, trim, paint, one kitchen, 4 bathrooms and more. They had to insert new trusses in the roof and re roof the entire roof where there had been a gaping hole. The home looks great and we are very pleased. From start to finish, they were great to work with.

Description of Work: We signed a contract with Premier Homepro to have them renovate our townhouse bathroom. We made clear at the first appointment that my wife wanted a soaking tub and that was one of the primary reasons for the renovation. In August we were informed by Mr. Stevens that due to his serious physical impairments his company was unable to do this relatively small job. We did not hire Premier Homepro just to do the physical work. We also expected guidance and advice from them, as anyone would from any contractor. However, when we asked them to let us know whether there were any problems with a particular tub that was going to be ordered online, we did not receive a negative response so we assumed the tub was ok and Premier Homepro ordered it. However, after delivery we learned the tub would not work in our bathroom. Therefore, the tub had to be returned and there were charges in the amount of hundreds of dollars for returning the tub. We asked Premier Homepro to pay those expenses, but they refused. Also, after discussing a vanity for the bathroom, Premier HomePro ordered it. They received proposals from the vanity builder and also received drawings. Premier Homepro approved those drawings without even letting us know the drawings existed and without checking them against our bathroom. After the vanity was built, we learned from the builder that the vanity would have to be modified because of various problems, including toilet and vent placement. Those renovations to the vanity will cost money, but Premier Homepro told us that they will not contribute to those expenses. When we told them that they should pay because they did not give us good advice concerning either the tub or the vanity, Mr. Stevens emailed me and said he saw things differently and he also emailed saying that the contract stated that the customer would provide the fixtures. In other words, Mr. Stevens indicated that he was not responsible for giving us bad advice. In fact, Mr. Stevens was incorrect; the contract did not say what he claimed. In addition, I was shocked at the company's continued contentions that they were not hired to give competent advice and, therefore, that they were not responsible for giving bad advice. Mr. Stevens did email me and asked me to call him to discuss the matter, but it was clear from his emails where he stood. He refunded the deposit he said he thought he owed, which did not include any costs for the vanity or the return of the tub; if he wanted to send more to us, he could have done so and sent a confirming email. I did not think there was any point is a telephone discussion when he said in an email "he saw things differently", and the outcome of the telephone conversation was clear in advance. We have hired a new contractor.

Description of Work: Kitchen remodel, hardwood floor installation, carpet installation, paint

Description of Work: Remodeling.