Premier HomePro

I am writing this to assist others who are new to home remodeling and contractor selection. I hope you find this helpful in your decision-making. Premier HomePro remodeled my outdated kitchen recently, and they were able to transition my home from a 1970s retro-tacky harvest embarrassment to a gorgeous up-to-date space WITHIN the confines of my budget ? no small feat. When I began planning for the project, I had (as instructed by company president Alan Stevens before our first visit) gathered pictures and images of my dream design, and I had gone to home improvement stores to find samples of finishes I wanted to use. I?ll admit I had champagne tastes nurtured by the HGTV sites I had been scouring! Upon our first meeting, however, Alan did something that won his company my business ? he was able to give me an estimated cost ON THE SPOT, he helped me fine-tune my budget explaining the costs of all aspects of the project, then he showed me how to stay WITHIN my budget while still achieving the look and feel I wanted! He kindly and respectfully educated me on the process of construction as no other contractors had taken the time to do. The people I had met with before Alan either didn?t show up or never got back to me with a bid, or they tried to convince me to exceed my budget before we even started. Alan and Premier HomePro were different. Now I will say this ? Alan doesn?t pull punches or sugarcoat things, and I could see the Marine Corps training behind his upfront approach (I?m a former military officer), but that training clearly is what keeps his crews on track and professional. All the guys knew their jobs and were efficient, careful of my things, respectful, polite, and even nice to my dogs! They seemed to realize how disruptive a kitchen makeover could be so they put one of my old cabinets and piece of countertop in the family room to make me a temporary station for my microwave and coffeemaker! A small gesture, I know, but characteristic of their attention to my needs. Mauricio, the project manager, was perhaps one of the calmest, nicest people I?ve met and was a great counterbalance to Alan?s no nonsense approach - I think they?ve got the good cop/bad cop thing perfected! The project moved along quickly and probably would have finished exactly on time, but one of the fixtures I wanted was discontinued so we had to re-order something different which took a little extra time. The kitchen, when finished, was beautiful and looked really high-end! My friends thought I had stuck with my expensive tastes and blew out my budget! That made me very happy and proud to have guests for dinner once again where the main topic of conversation will NO LONGER be my Brady Bunch kitchen. As Alan said at our first meeting, ?We?re not the cheapest guys, and we?re not the most expensive either, but we?re the RIGHT guys!? I know that this is true, and I?ve learned through discussions with friends who?ve either tried to go cheap (with non-licensed people) or friends who didn?t work with someone who respected their budgets, that I made the best investment.

I liked the guy. He gave me a couple of good options. I was happy with the consultation.

We contacted Premier HomePro for information about remodeling our 50's style bathroom. All employees we encountered were polite and very knowledgable. Alan patiently listened to the various ideas my husband and I had concerning the overall feel we wanted to achieve. He suggested various ways of accomplishing the job while taking into account our tastes, budget, time frame, and possible future resale potential. Due to his attention to detail and overall knowledge, we know that we are ready to start this job (basically when we finally make up our minds designwise) we will be calling Premier HomePro. Thanks again for helping us make the best decision for our home.

Came out, gave me a bunch of reasons why I shouldn't do my project, talked ad nauseum about other stuff, took multiple cell phone calls during the consult, then decided he wanted to bid on the project, told me he would check on a zoning question and get back to me, never heard back. In short, a complete and utter waste of my time. *****************Update to your response: "Hoarded possesions"? If by that you mean things moved and gathered from one spot of the house to another in order to accomodate work being done, then sure. In any event, if you had an issue with anything, you were in my home for the better part of an hour and could have said so to my face, and saved me part of my evening. Instead, you chose to tell me you were going to do something, never followed up, and then made a wise comment on here only when my review prompted you. My warning to other potential customers is that if these guys are indirect and mealy mouthed during the simple consultation/estimate phase, I'd hate to see them exhibit those same traits during the project execution phase. Feel free to call me on 619-550-8093 if you would like to dicuss further. Something tells me I will not be getting a phone call. *******************Second update. The company owner did reach out and give me a phone call to discuss, which I appreciate.

Please remove my earlier review of this company's assessment. I now understand why this person missed my appointment and would like to fully retract/erase my write up on November 1st. Thank you for please email me when this earlier write up has been removed.

We had a horrible experience with a prior contractor which we had to fire and Premier HomePro was night and day in comparison. Alan Stevens was flexible when we had renovation surprises and was very easy to work with. In addition his team did excellent work and were a pleasure to have around the house. When it is time for the next round of renovations on my home I will definitely go back to Alan for the work.

I have been considering Premier Home Pro for several large renovation projects for my home in Germantown, Maryland. They have been prompt in their responses so far. I am also considering using the 'Tile Center' in Gaithersburg and 'Kitchen and Bath Depot' in Rockville as well as some other local remodeling companies. I will update my posts as the process develops. Having worked in construction I am fairly familiar with how these projects work. So far I have been impressed by the Alan's attentiveness to detail. I will title my updates with 'Germantown home remodel project' to let everyone on Angie's List know whom I picked to do the jobs and exactly why I did so.

Although Premiere offered a good price (exactly in the range we had specified) and responded promptly to our phone calls, we ultimately selected another Angie's List company to do the work.

Alan Stevens did a major remodel in my 100 Year old co-op near Dupont Circle. I now have central air, magnificent new wood floors and a beautiful magazine quality kitchen. Coffered ceilings carried the central air conditioning plus the wires for the in house media equipment in my kitchen. Due to the fact that my building is a historical property with many strict regulations, this was no small feat. Tearing up the original floors with the sub structure of cracked stone and rock was a major undertaking. Once we started to remove the walls in the kitchen it became evident that it was necessary to remove everything down to the brick exterior, then insulation could be added to what was previously a very weather sensitive room. The result was immediate. The one thing I liked in particular was that his team took care of all of the small details at the end. In most renovations, getting the last ten percent taken care of is all but impossible. That was not the case here. Everything last little thing was attended to. They told me they would and they followed through. I would recommend them for any project.

Would recommend but wasn't able to use services.

Alan himself was always present and ready for any questions we had. Great Job, fast and professional! GREAT Customer Service!!!!! We are very happy with them and will use them again. Dante & Lorna

The service provider showed up at our home in a timely manner and supposedly finished the plans but we never received a copy. When we called the service provider, he said he had sent it by email and would re-send but we never received the documents second time either. So we spent $50 bucks and got nothing. Not sure why the service provider didn't also drop a copy in the regular mail.

I am very conflicted in this review. The quality of work was excellent, the company strives to do the best for its clients, yet there were numerous communication breakdowns during the project. Had the owner not reached out to me to explain, apologize, and rectify the situation, the review would be worse. Alan Stevens is courteous and takes pride in his company's work. The project manager met me at my home. We went over the tasks and his insights and recommendations proved useful. However, the tasks weren't communicated to the workers who came to the house. They arrived expecting to work on an exhaust and ceiling fan. Their initial work in the TV room was completely different than what I had discussed with the project manager. Scheduling was difficult as well. I had to do too much work to determine when they'd come and that they'd arrive. For instance, the project manager and I agreed that they'd finish on a Saturday yet it was never put on the schedule. I asked if they could work on a Saturday and was told that this would not be a problem. At no point did the company ask if they could work in the home while my wife and I were at work. Had the project manager communicated effectively with the workers, I would not have had a problem with this arrangement. Since this was clearly not the case, I most likely would not have agreed to this scenario. The job did not go smoothly due to their errors. When your workers spend hours constructing an entertainment center that isn't remotely close to what I described, that's on you. These snafus prolonged what should have been a short project. I appreciate their attempts to make it whole and would have to think long and hard about hiring them again. My main point of contact with the company was Brian Matthews, and his relationship with the company remains nebulous. He communicated poorly with my and the workers. Alan Stevens, the owner of the company, stated that Mr. Matthews had been fired due to his performance on this project and others. However, Mr. Matthews reemerged some time later claiming to represent the company. If your contact person is Brian Matthews, I suggest looking elsewhere.

The representative from Premier HomePro looked at my bathroom and under the floor. He determined that the floor did not need to be replaced as had been suggested. He told me that no major work was needed and suggested a very simple fix. I greatly appreciate the honesty and professionalism.

Never heard back from the company. How do I get my money back. I recommend using other companies.

Alan stopped by our house to look over our property and discuss possible projects. We were impressed by Alan's intelligence and enthusiasm. He understood that we just moved into our house and are getting up and running with initial home improvements/repairs. We just sold a home and purchased a new home within a short period of time. We need some things taken care of right away (e.g., painting and getting shelves up our studio/work area). However, other projects can wait a bit while we catch breath after a whirlwind of activity. We certainly plan to use Alan's company in the future. Three factors led to us deferring an immediate engagement; 1) We had already engaged another company to do a couple of projects for us. We contacted Alan's company thinking to engage him more for handyman-type work.. However, his company seems more geared to bigger projects and that is where we would use his services (e.g., finishing the part of the lower level that needs finishing/remodeling versus putting new magnets on the dining room doors to secure the open/closing mechanism). 2) Handyman-type work is something where we want to establish a relationship with someone who is a small operation (e.g., one-person shop) that we can call on for a variety of small jobs. In our previous home, we had that kind of set up and it worked great. Our former handyman even looked after our property when we travelled. Don't expect we'll find that again, but you get the idea.)

Very professional job. Completely gutted old kitchen - cabinets, floor, appliances. Owner Alan Stevens worked closely with me to come up with a design, colors and materials that matched my taste. The granite counter top was precisely cut and installed. The floor, installation of cabinets and appliances, and the painting and lighting were all done with great skill and care. It's exactly the kitchen I wanted!

The service turned out good. I am happy with it. He was a good guy and he did a good job. He finished the job in a day.

We were so pleased with the quality of work! The job was completed early, the finished product was better than I imagined and it was easy to work with the whole team. Mid way through the project, I discussed a number of small nitpick concerns I had with how the job would be finished and the project lead (Mauricio) had already identified these issues and developed a solution. To top everything off, they greased my front door, for free and without my asking, just because they noticed it badly needed it. For some reason, that took the customer service level over the top for me.

Working with Premier HomePro to remodel our master bathroom was a great experience. From the beginning of the project to the final product, they were very professional and courteous. They did high quality work and got the job done within the time frame and cost that they had promised. Alan (the owner) was very helpful throughout the process and helped us to get our perfect bathroom. He met with us personally several times to help us with the planning, design, and even material selection. We definitely plan to use Premier HomePro for future projects in our house.

The parent first informed me that the contractor was rude and angry on the phone. When the contractor came into the school he was complaining of an incident in my parking lot where a mother's car was not starting. The mother asked him for help, he said he had jumper cables, the mom said she already some, he said he couldn't help her because he would be late for an appointment. The mom got angry and then he bacame angry. When he talked about this incident several times with me, parents and my vice principal, he kept getting angry about the incident. He finished it by saying, in his "younger days he would have popped her one." The estimate was twice as much as the next highest estimate of $15,700, and the 3rd estimate was $11,900.

We did not get the design done because this contractor is not licensed in VA. They politely informed us that they could not do the job and that Angie's list would refund the Big Deal charge for us. The big deal should have listed their area of service/license so I would have known not to choose it. Angie's list was responsive to our request to refund the Big Deal for us. Thanks!

I guess their service was ok. They were on time and pleasant enough. I didn't really get much for my 50 bucks but when I re-read the Angies Big Deal language I got what I paid for. I guess I thought a professional consultation from design professionals would have been more detailed, insightful, or creative with interesting ideas for how to reno my space and solve reno problems I can already expect to happen. But honestly, I've gotten more interesting ideas from having friends over to hang out and tell me what they think would work for my finished basement. Maybe it's just because my friends know me better, or have more recently been renters and have lots of ideas about small space configuation as a result. To be fair, I received the service I paid for and the couple who did my consultation were nice but since I didn't have a job where I got design drawings or project management, I can't really say what they'd be like if I hired them to implement a project.

Brian came to give an estimate and was incredibly unprofessional. First, he was supposed to call half an hour ahead of time so I could get home from work, but called 5 minutes ahead of time, so it was a good thing I was already home. He was within the agreed two-hour window. Then, after not calling, he was shocked that someone else was there at the same time. He was rude and just kept repeating how he was so experienced and had never had someone else giving a quote at the same time. It is extremely common to get multiple quotes, and if he had called as he was supposed to, I would have asked the other person to wait a few minutes. He also failed to point out several good points that the other person did. I don't have much basis for whether his price was good or not, but it didn't seem that good from the little bit of comparison I have.

Just received an estimate. Did not have the remodeling done.