JBI Services LLC

unknown

unknown

.

unknown

unknown

unknown

Excellent in all respects.

JBI assisted us with sizing and siting the unit. There bid was comparable to one other and much lower than a third. However, they engendered a high level of trust. The work was done when scheduled and as bid. The crew was friendly, worked quickly and we were kept informed. When the work was done we had to arrange for 2 inspections before the unit could be activated. Also, JBI arranged for an inspection of the trench used to bury the power and gas lines before they could fill in the trench. Once the trench was filled in they seeded the area. We had a brief power outage on 6/14 and the system worked as specified; it provided power automatically 30 seconds after the commercial power supply was interrupted.

I selected JBI based on price and level of expertise (they have both gas fitters and electricians on staff whereas other companies that install generators were just electricians who "contract out" the gas fitting portion of installation.) Dan, the Sales Director, was very knowledgeable and explained, among other things, that JBI installs an upgraded battery, usually the first item to fail. They also service the generator every six months, whereas others only service this model yearly. Generators were on backorder due to Hurricane Sandy, but this was not a problem for me. I signed the contract at the end of January and the generator was installed at the end of April. The installation was seamless except one of the electricians accidentally fell into my china cabinet and some crystal and other items were broken. They were working in a very tight area, so I was not unduely upset until I ran into problems getting compensated; this took a month and weekly phone calls. I finally reached out to Dan, and had a check in my hand the next day! I feel it is necessary to mention the difficulty in responsiveness as a courtesty to other Angie's list readers. That said, the workers were all very nice and cleaned up both inside and outside of the house. The installation looks very neat, and so far the weekly "test" is running smoothly. I rarely even hear the generator (windows are closed along the side of the house where the generator is located) when it goes through the weekly test cycle. Now, I am just waiting for the next hurricane! Overall, I rate this a positive experience.

We were very impressed. The company did a great job with installation - the work was done neatly and efficiently, and at a competitive price. The company was very responsive to all our questions moving forward from the estimate to the signing of the contract, although there were sometimes signficant delays in communication which we attribute to their work load and we sometimes needed to prompt follow-up. All of the specifications and details were laid out thoroughly and clearly in the contract and other materials they provided. Our one complaint was a lack of communication about the installation schedule and the need for someone to be at home to provide indoor access - as a result we had to arrange to be away from work for two days instead of just one.

Excellent company from first time getting estimate to installation

Our experience with JBI has been refreshing! Ian was very responsive in preparing the initial estimates and surprised me with an early delivery of the 17KW unit. His crew was efficient, polite and professional at all times. Both my wife and I are pleased with the unit, even though so far it has only been tested upon installation, and the self tests it performs. Now we will not dread the power outages that have affected our area over the past several years, and looking at projected weather estimates of the possibility of severe storms still is bothersome, but not in the same way as in the past. We will have no problem recommending JBI to anyone who is interested in finding a fair and competent dealer. We are also having JBI install a replacement air conditioning system in the next month and trust that it will go as well as the installation of the generator.

JBI performed all services in an exceptional manner. This includes everything from the first visit to get the estimates, securing all county permits, putting in the concrete pad, the transfer switch, the gas and electrical connections and the clean up of both the outside and interior work areas. JBI even placed fresh mulch around the outside work area. The only delay was due to the backlog of orders for generac generators but once JBI received the 27kw generator it only took a few days for the installation. Their workers were very personable and did a very professional job. If you want a generac generator, have JBI do the complete installation.

We are very pleased with how this project went. I checked out several contractors and we selected JBI because we appreciated the straight forward manner Ian had with estimating the job. We wanted the job done by one company that could take care of everything, and they did! They set a date, came on time, and stayed with the job all day into the evening to complete it. They also cleaned up the work area after the inspections.

Everything was as expected.

I was very pleased overall. The pricing was competitive,and the install went without any problems. I have recommended JBI Services to my friends and family who have inquired about my installation.

We were happy with the installation.

They did an excellent job. I got a better value for the money I spent. I thought they were a good contractor.