JBI Services LLC

They sent someone to check my generator when it had an issue and told me to schedule a separate appointment to actually fix it. I called for weeks and left several voicemails without any response back. I thought they went out of business. Eventually I spoke with the manager and he was very rude. Take your business elsewhere, there are many generator servicing companies in the area.

I would give them FIVE STARS from start to finish. They are a family business and work effectively off of each other. Dan (son 1) is the salesperson, he is knowledgeable and personable. I interviewed other companies and something about how I interacted with Dan made me go with JBI in spite of a few previous reviews that were not very complimentary. He said that it would take 5 or more weeks to do the installion and it came in a week earlier. He also told me what we had to do to get ready for the installation (e.g., move bushes, change location of cable boxes). The installation went off like a concert, with Ian (the father) serving as the Conductor. Sitting on a box in front of the electrical panel that was being installed (day one to replace our main and sub electrical panels and wire generator transfer switch, etc) he directed Greg (son #2) to pull a myriad of wires and get them in the right place. At the same time, he was directing Francisco and another employee to do the outside work to prepare the site and place the generator. Day 2 involved hooking everything together and firing up the generator. They set up a time for the inspection and when the time came, it breezed through. Could not have gone any smoother from start to finish. Generator is here, waiting for the first power outage. I recommend JBI highly and without any reservation.

very well. Please note that JBI does their hvac work out of Beltsville.

Ordered and paid in full for 20kw unit in December 2014. JBI said they'd "coordinate" the meter upgrade with gas/city, they did absolutely nothing as I fought with the gas company for 6 months to get the meter upgrade in. Obviously, it's not JBI's fault it took 6 months, no ill will there on that. But, the contract said they'd coordinate the process, and they did nothing. If that was the only issue, or contract breech, I wouldn't even mention it. Once we finally got the gas meter upgrade, I was anxious to get the generator installed. obviously after waiting so long. Five times over four consecutive weeks I contacted JBI to let them know the meter was taken care of, and I needed an install date for the generator. I got no reply. At all. Finally, after 6 weeks of not getting a single response, I told them i needed a full refund. That got their attention, and they replied that they could install the unit for me anytime. Got back to me the same day. President of the Company said he could have the unit in my house in 3 days. Shockingly. However, it turned out, despite having 6 months lead time initially, plus 6 weeks notice after the gas meter install, they had not even started getting the building/electrical/gas permits they needed. Obviously this delayed the install another two weeks. At this point, while I was completely frustrated by the lack of responsiveness, I was willing to trust them to finish the job, rather than having to sue them for a refund. I was willing to bury the hatchet, and move forward. It was at this point then that JBI blamed me for the extra delay on the permits. I was handed off to another employee, rather than the person i had been dealing with the entire time (Company President). While this was a blessing, since this person was actually responsive, it because clear that this was a strategy to play good cop/bad cop on what had happened. The new person said it was my fault that the permits took extra time an that they weren't ready to go once the gas meter was in. He said that in the agreement that I was responsible for the permits. This was all news to me, since this had never been mentioned before. Also, I've used MANY contractors over the years that required permits, never once has a contractor had me get the permit. I obviously went to the contract, which clearly said "cost includes all permits". I also found an email from the day I signed the contract, from the President of the Company saying that my price had gone up due to the fact that "building, electrical and gas permits in DC had gone up" in price. I had originally gotten a quote in 2013, but didn't pull the trigger until 2014. The quote went up a few hundred bucks, and i asked what the change was. Permits costs had increased. So, it was pretty obvious that the costs of the permits was included in the price I had paid. Both the contract, and email from the President had said that, but their position was still that I was responsible for the permits. This normally wouldn't even be an issue, I would have sent the invoice for permits back to them with a copy of the contract and told them I wasn't paying. However, I paid in advance for the entire cost of the unit, as well as some additional work to locate the unit in the back of my property. Silly me, i thought doing business with a supposedly reputable company who had very good consumer feedback would make it ok to pay in advance for the services. We ended up not running the generator to the back of the house, so the cost of doing that, just under 3k, was paid up front, but not actually needed. When I asked for the refund of the unused portion of the pre-paid contract, they said they were holding it for the permit costs. The same permit costs that i had already paid for, and that i was blamed caused a delay in my installation, rather than their obvious mistakes. I still haven't gotten the refund of they money i paid for services they admint they didn't do. Ultimately, I've had to file a small claims court case against them for the return of over payment, and file complaints with local and state regulatory agencies. I guess the next step is reviews, so the public can be made aware of these guys. To their credit, the crew that actually installed the generator was great. They were very knowledgeable. The different teams doing the gas, electricity, as well as the physical installation of the unit were great. The real problem at JBI is the senior management. The multiple front line employees I dealt with, and who were in my home, were great. It's the management that's horrible. The last flag I have for potential buyers out there is that once the generator was installed, and I guess operational (it's been here a week now, i have no idea if it's on, or working) I was basically left in the dark. I didn't get a manual, any kind of paperwork, or a walk through of the unit or an explanation of how it works at all. I'm a good googler, and i know how to use YouTube, so I think I have found the information I need to know about the unit myself on various websites. But, it seems at least a little odd that after paying to have a unit installed, in fact, OVERPAYING, that someone could have at least showed me how to make sure it's operating. There is a green light on, so i take that as a good sign. Whatever you do, DO NOT USE JBI. They do not respond to their customers. They misrepresent the clearly written parts of their contracts. And they will steal money from you if you pay them in advance for their services. Chris Gallaway FieldWorks PO BOX 9897 WASHINGTON DC 20016-8897 chris@fieldworks.com P: 202.667.4400 x101 F: 202.318.8225

JBI came over to my house for the estimate on a 20KW generator. They were very professional and knowledgeable. I had 3 estimates done and they were the best overall. They were not the cheapest but when you factor in the free PM for a year it was the better deal. They even knocked off $500 to make up some of the difference. They thoroughly explained the entire process and assisted wherever possible. A years worth of preventive maintenance was included in the overall price. I would highly recommend their services.

JBI Services was a great one-stop-shop for handling everything from A-to-Z for the installation of my generator including removal of landscaping, installation of a cement pad, and the natural gas line. You don't have to worry about a thing. Highly recommended for all your generator needs.

Everything went well. There were a few corrections need after talking with the gas inspector but nothing major. After getting a prompt estimate, it took a while to get the paperwork and then get them out to the site. It was about a two-month difference. It then it took a few phone calls to get JBI to schedule the inspections and bring some minor missing pieces. The work was done well. When installed it was completely functioning that day. Power has gone out in my area twice since installation and the generator powered the whole house as anticipated. Price was cheaper than a couple of other A rated installers and estimation process was more professional.

I called JBI and set up appointment because whole house generator was not working. I spoke to Ian and he ran down a list of possible causes that could be attributed to the fault code shown on the generator display panel. I asked that they contact me 30 minutes before arrival so I can open the generator for the technician to run some tests and to make determination of what was wrong. No one called!!. When I got home my wife said the tech showed up went to the generator, stoop there for about 1 minute and then rang the door bell and said we needed to replace the gas meter because it was too small and by the way here is a bill for 115 bucks. The generator was working for the first two years without any problems so I found his explanation to be dubious especially since he did not test the pressure of the gas lines. I called the company and expressed my outrage that the tech did not spend any time trying to isolate the problem but rather guessed and then wrote a bill for 115 dollars. Excuse after excuse as to why the tech did not preform any other tests. Then they mentioned that it will cost me about 4-5K to have new gas lines run to my home so the generator can get enough gas. So I did what I paid the company to do. With my limited knowledge I ran down a list of possible causes based on research on the internet and the manual and to make a long story short - is was a spark plug that needed to be changed. Had I listen to this company it would have cost me 350.00 to put in a new meter and another 4-5K to have new gas lines installed.

The worst customer relations/service I have ever experienced. No scheduling provided, literally months of radio silence with numerous calls and emails to request when the anticipated start date would be. Then out of the blue one day (5 months after they were supposed to start) they came to install with literally 10 minutes notice. Generator was supposed to be installed by Thanksgiving 2014. Did not complete until January 2014. They also took a few shortcuts outside the initial scope of work that was quoted. New panels were to be flush mounted in the garage but instead surface mounted the panels and assured me they could relocate later with little trouble. Calls at this point go unanswered. Workmanship was quality, professionalism would get a F minus minus if I could give it.

I got rid of them because they were horrible. They didn't know what they were doing, they came out and said there was a broken piece. They had to order it, and that was back in the fall. I kept calling them, and they kept on saying it is not in, and I just brought another vendor out. It turns out, it wasn't broken, and they just did regular service on it. When power goes off, because we are on a beaten track, and so when there is no power, the sump pump goes out, and the house gets flooded. I wrote to them in January, and told them I want my money back, but I haven't heard from them. Their charges were very high, and I paid for a maintenance contract, and the two guys came out and said they don't work on GEE and they called the owner and said that we had a bad port. Once the generator was running, I called them back and told them that I wanted my money back. I told them that I would report them to Angie's List, and to the BBB and they said they would pay my money back but nothing to date.

JBI had to go into wall and ceiling through dry wall and plaster. Did so with a minimum of holes that I had to have repaired. Glad to get this project done. They were professional. I only wish Hal had been more accessible to talk to on the phone but but he was professional with written estimate and honored Angie list coupon. There are no leaks yet and I am very satisfied with JBIs work. Had used this same co. When called Jolles brothers 25 yrs years ago replaced my oil heating system with a gas system. Today that same system is working great with very little maintenance over all those years.

After 3 years of use, my Honeywell 7500 watt portable generator wouldn't start anymore. I called at least 10 different companies that Honeywell claimed were authorized repair centers. Most of them said they would not work on portable generators. A few said that they would, but I'd have to bring it in. I'm 70 years old and the generator is 300 lbs. Taking it into a repair center was not an option I could deal with. Finally, my wife and I decided to look into getting a more expensive standby generator. I looked at the dealers on Angie's List and called JBI based on its many good reviews. I spoke with Dan Jolles about my problem. He said that before looking into a more expensive option, he could have someone come by and pick up my generator to see whether they could fix it. I agreed and they picked it up within a couple of days. After a couple more days, Ian (sp?), who seemed to be their main repair guru, called and said the problem was a very simple part, but unfortunately, no one he called had the part available. He said he would like to keep it while he looked at different generators to see if he could find a part that might work. About a week later, he called and said he was able to find the part, installed it, and it seemed to be working fine. They delivered it the next day and it started right up! Suffice it to say, whenever I need help with this generator, or help later with purchasing a new one, JBI will be my first and probably my only call. My experience with them was excellent. Based on their many good reviews, I'm not alone in my feelings about this company.

We worked for about a month with JBI to get the quote and arrange the time to have them onsite. Overall I would give them a B+ in that regard, they worked hard to get a quote, although at times took up to 48 hours to return my calls when I followed up on an install date, permits, etc... That bign said they ultimately installed on time and without a hitch. The work itself went well, a couple of snags were encountered but JBI worked through them. If I could say anything it was that they could have done a better job communicating what was going to be done on each day as they showed up to do the work. I just about died when I came outside and saw them sawing through the siding on the front of the house. In the end it turned out to be necessary and it didnt look too bad, but honestly our house was expensive and I liked to be informed when people are going to be sawing holes into the front of the house. In the end they managed everything well, the install was completed on time and all permits were acquired. The generator works and they took time to explain how to use it, etc... The owner came and did the final QA and followed up on his promised to fix some of the caulking that was a little sloppy and repair the lawn. Overall I would give them a A- or B+

Project took approximately two months from estimate to operational installation. Quality of installation is excellent. Generator performs as expected and required. Final electrical inspection by Howard County (MD) authorities AND related coordination by JBI Services has been extremely frustrating. Original appointment (requiring that I be home at the time) was not kept, with zero communication from JBI I had to call JBI at the end of the day to find out what had happened and why no one showed up. This then carried over into government shutdown, which I only discovered after an additional ten days of no communication from JBI. Wireless connection (to enable real-time monitoring of status of generator) could not be initiated due to problem with transmitter on generator. Service visit to correct the problem (I was not present when it supposedly took place) did not resolve the problem. Currently waiting for final inspection and wireless correction on Friday, October 18th.

Cost estimate was most reasonable of several proposals. Job was done professionally in one day. No mess with excavation and electrical utility panel installation cleanup. Some delay with gas company meter change which is not under control of contractor. All work passed inspection.

The entire installation was perfect. Everyone showed up to do their job on time, worked efficiently, and was professional. I've never had a contractor who exceeded my expectations; not just by doing what they said they would do, but doing it without any hiccups or hassles. I am the most difficult of consumers...and without reservation, recommend JBI Services from both a pricing and customer service perspective.

Our inital consultation was with Dan Jolles. Very knowledgeable and informative. Once he assessed our needs, he recommended the right generator for our house and quoted a price. We had already contacted Home Depot, Lowes, and a couple of smaller companies. Not only was JBI Services the best price, they were the only company that offered this level of service. They handled everything, coordinating with Washington Gas and Pepco. They did all electric and gaswork themselves. It was seamless and painless. The installation is complete and very well done. Now all I need is a power failure......

Went very well. Getting a set date to install was slow, due to backlog as a result of Hurricane, but they always responded quickly to our calls. Work was absolutely done to standard and all inspections done without problem. Good company, family owned and mostly staffed. Referred to us by others who also liked them a lot.

Dan never contacted us after his visit

All appointments were met, permits were obtained and work was completed within the timeframe promised.

When we lost power after the Derecho last year, I toyed with the idea of getting a backup generator. We don't lose power that often, but we have a sump pump and when it rains, the pump goes off all the time. I decided to wait, but 2 more big storms and power outages later, I decided it was time. I got a number of quotes from both independent electricians and large and small companies and in the end chose JBI Services. I wanted a company with a lot of experience installing and servicing generators. They have great reviews on both Generac's site and Angie's List and their price was very competitive (not the cheapest and not the most expensive), What really made me pick them, however, was their willingness to come out multiple times and work with me to find the best placement for the equipment. Everyone else just wanted to put it in the easiest place. JBI even built a nice tiered base so the generator could sit on a sloping hill. I gave them a B for responsiveness solely because before the install, it sometimes took a little extra time to get a return phone call or email, but nothing outrageous, so more like a B+/A-) . Installation went great and post install, they've been very responsive. Maybe it's because they're family owned, but they just seemed willing to go the extra mile for the customer. They even handled all the paperwork with the gas company! I highly recommend them.

05/20/2013 We request a quote about a home generator; Dan Jolles came over to size up what we may need 05/23/2013 We received a proposal from Dan (via email) and accepted 06/10/2013 gas company replaced gas meter with one compatible to feed gas generator 07/16.2013 generator installed (4 hours) all in all very good job; everything went smoothly

We have not had the job done as of yet, but probably would not select this contractor since his price appeared to us to be a bit on the high side.

Work was done expeditiously, neatly and cleanly. Price was considerably lower than other estimates. This is the second time we have used JBL (the first was for a standby generator for which we have already provided a rating) and we plan to use them again.

Initially, very well, but later would not facilitate warranty and would not honor service calls.