City Renovations & Remodeling LLC

I spoke to Mike about repairs an inspector said we needed to make on our house before we could sell it. He was extremely helpful and told us how we could make the repairs ourselves without hiring a handyman. I really appreciate the fact that he was candid, knowledgeable and wasn't out to just make a buck. Given our interactions with him, I will definitely call on him to do future repairs.

The electrician was on time and professional. He kept the works site clean. I would recommend again.

They were on-time and very professional. They did exactly what I needed them to do! They called and checked on me a few times after, to see if everything was done well.

This air conditioner unit was quite large (cooling an entire 2-floors). Needing additional manpower, contractor immediately made a call and another worker was at my home within 15 minutes. Both men were extremely courteous and prompt. Customer service was excellent; i.e., clean-up was excellent, and asking I check work to be sure it was to my satisfaction. Having an older home, something always needs fixing or updating. City Renovations will be my first call when starting any search for repair or renovation.

Fletcher showed up right on time. He did a great job, he really knew what he was doing! I thought I had 2 hrs of work for him and he knocked it all out in 45 min. He fixed everything the previous electrician messed up and he did it in no time at all. They are amazing. I will definitely being using them again and recommending them to my friends and family!

Very professional and proficient. Work quality exceeded expectation.

I would use Mike's company, if I want to be fleeced. UNREAL!

Michael was quick, responsive, and took the time to explain the work that needed to be done -- namely, explaining the work involved in removing a 6' x 4' frameless mirror attached flush against the ceiling and mantle. After discussing the job with him, I decided that the complete removal of the mirror (over saving it) was the correct decision for me. Michael's contractor showed up exactly on time, worked diligently to remove the mirror (and clean up all bits of glass), and finally patched up the drywall that was left behind. A bit of plaster and a couple coats of primer and it was like the mirror was never there. All in all, a very professional company and friendly, prompt service has made City Renovations my first point of contact for handyman jobs and above.

I was very pleased, will use again, they were very professional, personable, they go the extra mile to please the customer.

We placed orders for some electrical work and had scheduling issues in getting the work done. This was one of two orders placed via Angie's List.

City Renovations provided an estimate, upon my request, for approximately 140 linear feet of crown molding. Their estimate was more than $2100 for this job, plus materials--nearly triple other estimates from equally reputable companies. I replied indicating that this was considerably higher than other estimates as well as the going rate for this type of project per home improvement site suggestions, and indicated that I would be unwilling to spend this amount. I would have been fine with the exchange to this point, but then the individual representing the company became condescending and made allegations about what his competitors were offering-- ie, "it wont be a tight job...Caulk is normally their cure." etc. A more professional reply could have highlighted the same qualities that City appeared to be arguing they offer-- coping instead of metered corners, higher quality craftsmanship--but phrasing their reply as a question of my own judgement without knowing any information about other estimates was unprofessional and unappreciated.

My first appointment began with Mike. He went over all of my wants and needs and explained everything that the company would do to make sure that my job was completed in a professional and orderly manner. He also explained that my job would be completed in one week. I was extremely impressed with the professionalism of this company. A lock box was set up so that the workmen were able to come in a without disturbing me. There was such attention to detail shown. The room was always cleaned up at the end on the day and no remanents of their presence was left anywhere else in the house. Within a week as promised my new room was completely finished. It turned out beautifully and I would recommend City Renovations & Remodeling for any needed project.

Scheduling didn’t work out as their schedule and my schedule didn't mesh. I ended up doing the work myself and received a refund for the Deal.

I talked to them twice, and said he'd come by, but I had to leave the house. I don't need to be home for him to come by, though. I have a tall ceiling (about 18 feet) and another that's 10 feet. He didn't give me a call back after he missed me, so I think I’ll get a refund.

For the initial job, they called back immediately as I had purchased their Angie's List deal for a licensed electrician for 4 hours. At that time, I mentioned some potential additional work and Mike came out to do a site visit. For one project, he gave me a projected cost on site that was higher than anticipated and frankly it was a "want" type project not a "need" project which I immediately told him. He offered a work now / pay later type of plan which I declined. I then showed him the project I "needed" to have done. He was not able to give me a projected cost while on site and promised to get back to me with rates. That never happened. In addition to the responsive issues noted above, the electrician they sent was a contractor who 3/4 of the way through the job asked me why I contact Citi instead of his company. He then tried to give me his information which I declined. I work for a company that uses a large number of sub-contractors; if any of my subs tried to take business away from me like that they would be black listed by my company immediately. The whole situation made me very uncomfortable. One of the lights they swapped out wasn't grounded properly and caused the fuse to blow every time it was turned on.

I chose the 2 hr for $169 deal because I wanted to have two ceiling fans replaced. Fletcher called to confirm the time he would arrive and showed up 15 minutes early. Great! He set about removing the first old ceiling fan only to discover that I had the wrong kind of fan for my slopped ceiling. He told what I needed to get instead. Luckily, I had a couple of other jobs for her to do since I had already paid for the two hours. He put everything back the way he found it in terms of the old ceiling fan and helped me box up the new one that won't work on that ceiling. Overall, a good experience. I found him helpful, professional, and courteous. The two light fixtures he ultimately worked on look great.

Michael Wiggs is a pleasure to work with. He communicates well with the customer, stays on top of the job, and takes complete responsibility for any errors he or his crew make (which were very few). He also has a great eye for layout, design, and decorating. His crew members are friendly and polite, and Michael insists that they clean up thoroughly on a daily basis. He has encylopedic knowledge of all aspects of construction and remodeling and was constantly at the job. He is also fully concerned with keeping costs under control.

Fletcher explained everything clearly, brought extra supplies in case I didn't buy the right things, and did the work promptly.

I wanted them to do some electrical work, but after they came out they said what I wanted would cost more. Instead, I decided to have them do some handyman work. I had them take down my Christmas lights. They actually cut the lights (thinking I wanted to discard them?), and I didn't even find out about this until they had already packed them back up. I wouldn't have found this until next Christmas! I don't think I would use them again.

The estimator didn't take long to look at it, maybe fifteen or twenty minutes. They were very personable and thorough. I asked him to look at other things where I had some concerns. He didn't force his sales on me, but he did go through everything with me.

The initial contact was favorable. The owner showed up at my residence with another person. He inspected the outlets and acknowledged that two or three were loose. I then showed him the electrical panel and said I needed to have it checked to ensure it was in working order. I told him that I was selling the house and the inspector added that to the list of " items that needed attention." He then gave the telephone number of his contractor to call and said he would accomodate my schedule. I call the contractor and within an hour the gentleman showed up. He proceeded to take care of several outlets and tighthen them up. He then inspected the panel and said it was in good working order. When I asked for a receipt for the work done, he proceeded to call his office and shortly thereafter told me "they want to speak with you." The lady, who had earlier showed up at the house with the owner, proceeded to tell me that certifying that the electrical panel was working would cost me an additional $700.00, because that was not covered under the two-hour electrical Labor special. However, the Angie's List Description of the deal and what specifically included states: "This maintenance deal is for labor only, no new wiring or new plugs. Some example of proced you could use this deal for are: installing new lighting, dimmers and swtiches; installing interior or exterior outlets; installing a new ceiling fan; professional electrical inspection, and much more." After further discussing the matter and letting the person know that I felt it was deceptive to want to charge me another $700.00 simply to state in writing that the panel was in good working order, the person argued that administrative costs, permits, and her commission were justifiable reasons for the price. Then, after she spoke with her boss, the price was lowered to $550.00. Subsequently, after further letting her know that I felt it was not good practice to state one price and then come up with additional costs, the price was further lowered to $250.00 and I was made to feel somewhat guilty by telling me that she was willing to give up her commission. I then told her I was not going to pay anything over $200.00 and again asserted that it was unfair. When she kept saying $250.00, I informed her that I would not pay and would look for someone else to certify my electrical panel was working; which their electrician had already verbally confirmed. He did not have a Letterhead form to give me anything in writing. As noted above, the deal references "professional electrical inspections" which was the work I was specifically asking for. I am disappointed. At the very least, the company should specify that inspections are NOT included in these types of specials. I am a retired police officer and federal security specialist, a former businessman, real estate agent, and I feel upset how this transaction ensued. I had two other professionals from Angies List here at my house today: a plumber and a roofer, and those two will receive A's. I'm disappointed that not all three made the grade of professionalism and fairness.

The company was unresponsive and failed to show up for a scheduled appointment. I initially contacted the company on 7/25. I finally managed to get in touch with them two days later. They responded asked me to submit a form on line. Mike stated he would then contact me 'tonight or tomorrow morning' to set up a time. I didn't receive a call. I left a a voice message and received a call a few days later. We agreed to meet the following Monday at 9am. I stayed away from work to wait. By 9.30 no one had shown up or contacted me to say they were running late. I let him know I would have to leave, and received a message at 10am to say that he was close. I have an infant sone and could not easily wait around for him. I asked him if he were available on another date. No response after 5 days and follow up voicemails. As others have pointed out, Mike's texts can be a little curt. Lack of responsiveness, problems with timekeeping and rudeness seem to be an issue with this business and it would be great if they were able to address this going forward.

I purchased a $59 coupon for 1 hour plastering/drywall repair and paid c. $130 for each additional hour/part thereof. Mike (the owner) came for a preliminary visit to look at what we needed done and give an estimate. He was easy to reach, courteous and professional. Joe came a few days later to do the work. He too was punctual (arrived even a few minutes early) and polite and professional, worked quickly and cleaned up any mess. I am completely satisfied with all aspects of the work in terms of quality and the professionalism of Mike and Joe. I would definitely cal City Renovations and Remodeling again and recommend them to my friends.

My experience turned out just fine. There was one person for 6 hours. They did a good job for me. They knew what they were doing.

He did a great job but I thought the prices were a bit high.