City Renovations & Remodeling LLC

"We did all that was requested. I have no idea why the review score is so low, but we will reach out to see what we could have done better. This was great customer."

"Great Customers like this make my day"

"Thank-you. I'm concerned, we have uniforms. I will with the technician."

"[Member name removed], I am amazed at your portrayal of my communication with my electrician and how you distorted the truth. However this is your observation. None the less, there was not yelling, or degrading the electrician. For your information, I am well liked by all my employees. I am animated and direct with the work and handling of the customers. What you overheard, was me talking to Fletcher in a noisy background. All you had to do was ask him of my demeanor. God forbid you have a conversations that you have problems getting your point across and someone interprets your conversations about you to someone else. As to the club, I own a company and you seemed interested upon introduction. Boy was I fooled. You didn't say the part about me asking you to visit my web-sight and the other things we offer. With all do respect we appreciate the opportunity to assist you with your needs, However, your depictions of me and my communications (which was grossly misinterpret) with my employees is really, not what you are supposed to review. The questions is did we provide a service art a rate, time, and with professionalism that you expected. By the way, Fletcher has been with me for more than 10 years and is like family. You should have asked him about the call, he would have tole you. I showed him you re review and he laughed. Thank you for giving me more insight to this experience as interpreted by you."

"Mr [removed member name] is a great person to work for. His dedication is what we need more of."

"This is amazing. This is a prime example of doing a little extra does not pay off. When customers complain about pricing and how they could have gotten a better price, it irritates me a little. This job was replacement of around 6 fence panels, repair of a rotted out doorway and the opening of a area under the house where someone closed of plumbing under the home in an area where the pipes could freeze and the repair of the front porch and railing. We did all of that and more. I have no control over material. We found the stockade fence in a Home Depot in Annandale VA. but I recommended she don't use it because it was weathered. So we had to wait for another delivery, No Home Depot had enough fence for her job and we communicated that to her. By the way, I didn't say she increased the job and we added 30 feet of fence work for free. We repaired the interior of the home but could not repair the door because the wall that the door was attached to was literally rotted out and she couldn't afford to replace the wall. The bottom of trhe wall was literally detached from the base. You could kick the bottom of the wall and it would move. We installed over 150 feet the contractual fence with new post and additional lattes fence and a custom gate at no additional charge. We also repaired the porch to our best ability when we recommended the whole porch be torn down. The break down came when she kept asking for more work for free. We give work away on a regular basis, but enough is enough. She wanted us to rake her back yard, clean up all the debris from under her rear deck porch that had been accumulating for years. If anyone inquires, I can send you the pics of the beautiful fence we constructed for her that she is allegedly unhappy with. The truthful side of this response is that we didn't charge her what the total job was worth, but we gave her a quality job anyway with the limitations we had to over come. The construction that we tried to remedy was a horrible mix of home neglect and inexperienced subcontractors piecing her home together. Lastly, this job concluded in April 2014. If we were so bad, why wait so long?"

"All I can say about this customer is that he was incredibly nice, kind and easy to get along with. I could use a lot more customers like him"

"We did take some lights down off the home. Some of them did get broken but we offered replace to replace them. The lights were problematic because they had been up for over 5 years according to the customer . The cords were brittle and in some cases they ran under the shingles and to a connections that we were unfamiliar with. We didn't know if we were cutting power lines or ornaments cords. getting our ladders around the landscaping was problematic also. We did cut some nights lights on the roof of which we reconnected. How do I know all about this job, I was on it. Given the enormity of the house and the pitches of the roof and the age of the lights, we did our best to keep from falling off the house and getting the lights off. The reason this customer removed the lights was because they didn't work anyway. If she had plans on installing them again, it woulds have been a bad call. I think the expectations on the life and usefulness and removal of the lights were a little high."

"This situation is not easy to respond to because its is a total misunderstanding of the coupon. The face of the coupon was performed. Up to two hours of electrical work for maintenance only no new wire.. Customer must supply all material. This is the coupon in general. We did that. This customer wanted a certification letter our letter head certifying that the electrical panel is in proper working order and safe. This is a long term commitment on our company if we produce this letter. We do not put the credibility of our company on any job for free. The letter is a guarantee to the customer that if we are wrong in our assessment we will correct it. Our certifications come with a master's license attached. Our cost are standard. Ir as not 700.00 it was 550. I was listening to the call. I agreed to drop it to 350.00. I did our best to help this customer who read into the coupon more than its face value and commitment. I am a little upset with the rating after meeting with the customer having a great interview and satisfying the coupon with in one hour. But this too shall pass. I am saddened that this project started off great and ended poorly because the expectations of the coupon was misread by the customer. I have rewritten these coupon several times for clarity but that is not the problem. customer expectations and interpretation cannot not be estimated or assumed. I will keep trying. I hope this customer understands the far overreaching implications of his comment when it comes to his misinterpretation of the coupon he purchased."