Blue Dot

Their tech Greg was very thorough, professional and friendly.

Excellent sales experience. Professional installation.

Kevin did an outstanding job He gave me 3 options at tne end and gave a summary of how my hvac was doing

Had a good sevice person

Good

Nothing

SADLY THE EXCELLENT TECH GUYS HAVE TO PUT UP WITH SUCH POOR OFFICE COMMUNICATUON. IT IS ALWAYS THE SAME. THEY TELL YOU A TECH IS ON THE WAY BUT NEVER WHY HE DOES NOT SHOW UP AT EXPECTED TIME. WHEN HE DOES TURN UP AND DOES A FINE JOB IT IS AFTER CALLS OF COMPLAINT TO "OFFICE" STAFF SO CALLED.

Austin was a great tech - knowledgeable and answered all of our questions. I had water dripping from my ducts due to condensation because if a closed vent. I thought this was going to be a huge problem and he explained the issue quickly and also advised us on our system, filters, and outdoor units. The house call was worth the money in knowledge he provided.

1) The salesman Darrell Foote is awesome, friendly, explained all the details to me 2) Instantaneously we finalized the deal and scheduled for installation next day 3) Got installed next day, the technicians were very professional and seasoned in this. 4) Completed the job very meticulous way and clarified all my questions/concerns.

Top notch work. Skip the tech was stellar. Would hire him again

Excellent Customrer service. Within 2 days of a contract they were here to complete the work. They were very professional and very knowledgeable. They arrived on time and worked good as a tean, they just did a great job overall. We got the price we wanted. I will defuniteky reccomend them to my friends and family.

Through, knowledgeable, and highly professional. I will recommend the company to my friends.

Great tech. On time, pleasant, and knew how to do the job. Excellent! Will request Peter again.

They were super fast in response to my request and replaced my HVAC system within 2 days of the initial visit. Totally recommend them. Clean and tidy workers. We did negotiate the price which allowed me to pay a fair price for the great system.

Technician was personable, and knew his trade. He did not have to make frequent returns to his truck and nothing was ambiguous. All in a great experience.

We decided to replace our 16 year old AC and furnace as we wanted to prevent possible problems with our HVAC system. The heating consultant that they sent, Alex H, was very friendly and knowledgeable. He provided us with estimates for a number of options - similar to those from other HVAC companies that quoted for this work. A day later I received a call from Blue Dot offering a discount on that quote and we accepted that quote. Alex made the one and a half hour drive to visit with us again, to walk us through the contract details, and to explain install process. This was a really nice touch as usually contracts are signed electronically these days. The Blue Dot install team came on time on the scheduled day and did a neat and professional job with the install - performing all the necessary checks and tests, and left the work area clean and tidy - and with the HVAC systems working well. The whole purchase and install process couldn't have gone smoother. We are very happy with BlueDot and will certainly use them again preferentially for our HVAC needs.

The quotes and installers were all 5 star. The staff I dealt with leading up to the install were 5 star. About 10 days after my install, one of the new carrier units stopped working because of a defective piece from the factory. I cannot blame that on Blue Star. The technician came out that same day,(Fri), and managed to get the system running again. He said I will receive a call Monday. I did not receive a call Monday, but I received an email Tuesday which said I had an appt earlier that day. I called Blue Dot and the girl I spoke to said she was training, so I asked for a manager. Allison came on, and interrupted me every time I tried to talk. I asked why my part was just ordered today(Tues), she said because we do not order parts Fri, Sat or Sun. I said what about Monday? She said we order the parts when we order the parts. I asked her why I received the email today, basically saying I missed an appt. She said corporate sends those emails, just ignore them. I asked for a corporate email address, because I wanted to voice my displeasure with receiving an email like that. Allison said they have complained to corporate and corporate does not care and hung up on me. Blue Dot would have received a 5 star review if Allison was not so rude and condescending to me, and about how she talked about Blue Dots corporate office.

I am extremely dissatisfied with the Blue Dot air conditioning unit that I had installed in my home. Ever since its installation, I have been plagued with constant repairs and breakdowns, requiring me to spend significant time and money on fixing the unit year after year. First and foremost, the durability of this air conditioning unit is highly questionable. It seems to be built with subpar materials and lacks the necessary robustness to withstand regular usage. Despite diligently following all recommended maintenance procedures, the unit fails to function optimally and frequently encounters various technical issues. Every summer, without fail, I find myself having to contact customer service and schedule repair appointments. These recurring problems have become a tiresome and frustrating cycle. The amount of inconvenience caused by the unit unreliability is beyond what I expected from a supposedly reputable brand like Blue Dot.

The techs were wonderful. Worked quickly explained what was going on. Cleaned up after themselves. I would recommend this company