Blue Dot

The technician was timely and professional. He had did an excellent job educating me on my system. I highly recommend!

On time, explained about the service, knowledgeable & personable!

Did job quickly was honest about the cause and priced appropriately

Great job

Jeff from Blue Dot was prompt, professional and very thorough. He explained what he was doing for my heating system winter checkup, answered my questions and was very knowledgeable and helpful.

The installation team - Ramone Rivera - was professional and kind - great work

Paul S, the tech who came to maintain my furnace and air scrubber system was very knowledgeable, friendly, communicative and extremely helpful. The appointment system and text updates are terrific! Thank you to all!

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Excellent response and successful job. Technician is very knowledgeable and pleasant

Good

Curtious, knowledgeable, pleasant young man completed the work.

Fast

The technician, Mason, was a nightmare. When he came in I mentioned that I had gotten other estimates. His response was, ?So you got a pile of estimates and I drive 2 hours for nothing. I don?t know why we even do jobs in PA.? He repeated several times that he didn?t know if they could do the job because they couldn?t guarantee it but continued on with talking about everything they would have to do. The estimate was more than twice the amount of the others. I ended up asking him to leave. Waste of my time.

we have had 2 house units installed over last 20 yrs by blue dot .The last one which was installed in 2019. before this heat wave started unit was working fine. a week after power outage unit went down , Blue dot came out and said the motor and mother board were not working and they had to order a new motor and board . gave them a 1/3 down to order and it has been 2 weeks in this heat and they still have not been able to get the part and put a new motor and board in . call center continues to tell me dispatch will call with ETA. Nothing so far and no kind of estimate . Worst customer service ever. Prior to them being bought by ARS service was exceptional and always had great customer service NOT ANY MORE!!

Recently I called blue dot for a service call where my A/C stopped working. Technician came out a couple days later and said that the condenser fan motor needed to be replaced due to being frozen up and it had a bad capacitor. He quoted repairs costing $2636.00 to replace the fan motor and capacitor and said that they had to be special ordered for that unit. He said that he recommended that the unit be replaced and he could have someone come out this evening to talk to us. I questioned his offering to have someone come out that quick since it was around 7 PM presently. He said that he could have it done. I agreed and someone did come out around 8:30 to 8:45 pm to talk to us about a new system. Prior to him coming out I researched the cost of a new capacitor and fan motor and found that the exact capacitor that was in the unit costs $15.06 and the exact fan motor costs around $150.00. When the salesman arrived I explained to him the repair costs quoted were extremely inflated and that the parts that the repair person said I needed cost less than $175.00. He continued and quoted prices for 5 different new units offering no literature just final costs. Later that evening I ordered a new capacitor and when it arrived the next day I replaced it myself and low and behold the system worked fine. There was nothing wrong with the condenser fan motor. Total cost to repair was $15.06. I then had another company come out after I replaced the capacitor to check the system and he said that there was nothing wrong with the fan motor and that I fixed the system with the replacement capacitor. I personally believe that Blue Dot was trying to scam me into paying for a new unit when there was nothing wrong that a $15.06 part wouldn't fix. I find it really odd that the technician would quote such a high cost for the repair and just happen to have a salesperson he called direct from his cell phone and arraigned a meeting within an hour and a half of his visit. If I could give this a 0 rating I would. I feel really betrayed by Blue Dot and will never do business with them again.

Yes the technicians were very precise and they a terrific job I’m very satisfied with the work they’ve done

They were thorough and quick responding to my issues. I will definitely use them again.

Blue dot engaged in price gauging and high pressure sales tactics. They installed my system 10 years ago and were reasonable then. Why changed? Can no longer trust them. They are geared towards replacement and price gauging now. Literally 3x+ what a reasonable rate would be. Blue dot has lost all integrity and my business!

Then did excellent job

Good service