Blue Dot

The experience was mostly positive, however, once the deal was complete. The salesman came back a said they could not get the model I ordered, and could not provide a time when the model we ordered would be back in stock. I bring this up because I specifically asked him, and he assured me that they had the parts. Only say buyer beware! On the positive side, the installation team was AWESOME. Respectfully, and competent! The system had performed flawlessly since the completion of the installation.

LEE was professional and very helpful! He gave me lots of tips and did a very good job tuning up my HVAC system.

Within first month a key part failed. Blue Dot quickly responded and promised to fix the system. The replacement part arrived a fewest days later, and a 2-man crew installed it. This team needed 2 hours, but I am not complaining. The AC is back on line.

They were able to quickly schedule installation especially since it was extremely hot in the house. They covered the floors with a drop cloth to protect my home. The technicians were polite and knowledgeable. I would recommend them to others.

Blue dot also installed a new water heater the team who installed that gets a 5. The air conditioner was not taped properly the water heater guys redid it for me now it all good.

Good customer service. Got my AC back pumping cool air in no time.

The technician Johnny was excellent.

Kevin was awesome! He was very friendly and professional. He explained the issue and fixed it right away. The price was fair and we were able to get someone out to fix the issue the next morning.

Randy Stevens of BlueDot in Maryland was an absolute professional. Exceptionally experienced, very thorough in his craft, and otherwise a wonderfully pleasant technician to work with. I had BlueDot completely redo my entire AC system last year, and BlueDot continues to provide to me support and assistance when things come up. In this case I had a plumbing issue that was tangentially related to HVAC drain line, and Randy diligently ruled out the HVAC as the source of the problem and helped me locate the exact location where the issue was coming from. Today that issue is fully resolved. Thank you!

Really fast. Came in Thursday and had it installed on Monday. Tell people to do their homework on equipment, capacity and pricing. Better for the buyer to beware.

Tech came to my property and told me I needed to replace my furnace. When I got a second opinion the furnace did not need to be replaced. I felt that the Blue Dot tech was incompetent or trying to sell me a new furnace. Blue Dot has ignored my complaint for fixing this issue.

Excellent work and very fast.

Great service representative! Jeremy was personable and professional. We had questions and he had all the answers!

Our furnace/heating unit was not repaired by the first tech who left us with no heat at all. The next day another tech came out, and he turned the unit back on. After spending too much money on a very quick test that was performed the unit is still not fixed.

I deal with contractors on a large scale in the industry where I work, and I was pleasantly surprised. They were on time, the work was great, the people were great and the costumer service was great.

They were. Punctual and courteous.

SALES MEN TOTALLY AND COMPLETLY EXPLAINED EVERYTHNG & ANSWERED ALL QUESTONS. ALL WERE ON TIME ALL 10 DAYS, VERY POLITE. SUPERVISOR KEPT ME INFORMED EVERY STEP OF THE WAY. VERY MUCH APPREICATED. CLEANED UP AFTER EVERYDAY,. EXCELLENT WOULD GIVE THEM 10 STARS IF I COULD. GREAT COMPANY. THEY ALWAYS CHECKED TO BE SURE SUBCONTRACTORS WORK WAS SUPERIOR & DONE CORRECT. THANK YOU TO ALL WHO WORKED ON MY LARGE PROJECT. MRS. L INSUTALED TWO CENTRAL AC/HEAT SYSTEMS. AND ALL THE DUCK WORK.

Explained well. Good experience.

pretty good

The first time I have ever to be doing a lot better now so hopefully you get the girls to the park the first he had.

The installers were fine, but they needed to put holes in the wall during the installation and getting that repaired required a lot of follow up. In addition, I could never reach the gentleman who first came to do the estimate. He said he had been with the company a long time, but had no mail box set up for his phone and the installers didn't know him.

Did a good job installing a 1.5 ton heat pump in 2017. Decent price.

Very organized, and very nice and professional!

Tom and Andrew were prompt, responsive and professional. They did a great job.