A Quality Heating & Air Conditioning Inc

Description of Work: Yearly maintenance for heating and air conditioning.

Description of Work: We use A Quality for all our company services. They are a great family run business.

Description of Work: A Quality reviewed my system, and gave me options to repair or replace. Gave me the time to review and make a decision. Ended up with a high efficiency unit that will save me in the long run. Highly recommend A Quality!

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Description of Work: A Quality installed a new Trane heat pump. Although their quote was a little higher than others I received, I had two (picky) friends highly recommend them so I decided to use them based on the recommendations. I was very happy with the service I received. I have since switched my seasonal inspections from another company to A Quality...they have been prompt and courteous whenever they have visited my home.

Description of Work: I had this company do many things for me between September of 2010 through January 2012. They were always very professional, honest and reliable, until my last encounter. I had a job that I wanted to be priced and asked that someone come out to take a look at my issue and give me an estimate. They quickly responded and I had scheduled an appointment to meet someone the next day...I had to leave work early for this appointment however; no one showed up for the appointment. It was explained to me that this was a scheduling mistake and they assured me that someone could come out again the next day. Again I left work early to meet them at my house and no one showed up. I never called again...after the two scenarios I have chosen to move on to another company. I felt that they really could have cared less any way because they never called me to explain what happened or even to try to mend the relationship in any way.

Description of Work: Luke and Rick are great! We’ve had them out here several times because when the home was newly built, the original company that installed the unit was going out of business at the time so the original installation was very shoddy. The first time A Quality came out they took care of the problem under warranty and they have been great ever since. They come out right away to take care of any problems. The workers and the office staff are all really fantastic.

Description of Work: Received estimate for replacing heat pump system.

Description of Work: Had a ductless split system heat pump installed. It was a new install and required electrical cables to be run from one side of the house to the other. The system provides heat and cooling to the master bedroom and to the half basement TV room (where there is no heat otherwise). So far, so good, everything seems to work. Josh said their was a trap in the condensate lines going outside but there wasn't. but he has promised to return and install one trap that takes the condensate from both units. The trap is necessary to keep out insects and help keep the house airtight. UPDATE: it turns out that the company never applied for the electrical permit to do the work. But they got caught when the county inspector came around to inspect some previous work I had done the week earlier (unrelated to this company). They were told to have the permit on the inspectors desk by the end of the week. Long story short, They had to send some of their people back to remove the work that they did that would not meet the code. They had two people here for 4 hours (8 manhours total). This probably cost them any profit they could have made on this job. So I think they were suitably punished. Josh, said that this was an honest mistake and I believe him. However, Not putting in the permit had to be a deliberate choice on his part. He does this stuff everyday, how can he forget to put in for the permit? In short, I like this company because the installers were fantastic !! They listened to a couple suggestions I had and the placement of the condenser (outside) is nice looking with the brick framing around the base. They also made sure that the holes in the walls were well caulked up. If I were this companies president, I'd send my installers and my project managers to a short school on electrical code. Just so this kind of thing doesn't happen again. The cost was a loss of the companies profit but it could have cost them a customer. And since I'm thinking of putting in another heat pump unit on the other side of the house in the near future, a repeat customer and word of mouth is a good thing to have.

Description of Work: We had the heating/cooling system checked.

Description of Work: Preventative maintenance and check-up of residential heating system (with heat pump) prior to winter. Repair of two components found to be worn and faltering.

Description of Work: A Quality came to my home to look at two of my AC units that were not cooling. It was starting to get a little warm and the units were not keeping the house cool. They checked the units, quickly diagnosed the problems, and completed the repairs -- fixed a leak, replace some parts, and added some coolant.

Description of Work: I signed up for A Quality's annual HVAC inspection. They come out twice a year and do preventive maintenance on your system. The idea is that they can find issues, and fix them, before they become problems. If parts are required you get them at a discount. There are a couple of levels of service. More things are covered under the higher level, so I got that. I can't remember the differences.

Description of Work: They added free on for our air conditioning for a good price.