Reliability Home has a single mission: Customer Satisfaction! We deliver on our promise by having experienced and professional Service Technicians and Office Staff. We focus on the needs of our customers, providing personalized attention and a stress-free experience. This approach has set us apart and made us one of the leading Heating and Air Conditioning companies in Maryland.
Hello, I'm Robert Matheny, the Operations Manager here at Reliability Home. When you hire Reliability Home, you are joining our family of satisfied customers. Give us a call today!
They were very helpful and supplied terrific service and product
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
$3,309
Steven M.
03/2014
5.0
Very well done, from initial contact through completion of the job. Very happy with the quality of workmanship.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
$927
Michael Q.
02/2014
5.0
Project was finished within a few days of initial request, and without any problems. Details were explained beforehand, and employees were helpful and knowledgeable.
Rating Category
Rating out of 5
quality
4.5
value
5.0
responsiveness
5.0
Yes, I recommend this pro
$875
Mary P.
02/2014
5.0
They did a great job.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Donna T.
02/2014
5.0
I received a call less than a minute after submitting my job request. Robert came to the house the same day; he was honest about the problems with our furnace and gave us a price that couldn't be beat. His crew was right on time and did a great job. I would recommend this company to anyone looking for top quality work at outstanding prices!
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
$3,810
Ricky B.
01/2014
5.0
Robert called me promptly after I posted the request here on a Saturday morning, and was able to come the same day to inspect the problem. He arrived during the quoted window, and immediately made a quick repair to the wiring outside, due to faulty installation from a contractor. We have heat again!!! He also gave an honest assessment that the HVAC units a contractor installed here are the wrong size for the space (town home and single family home equipment, installed for a condo), which explains why the air feels high pressure. I will definitely keep him in mind for future HVAC needs.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Christina H.
01/2014
5.0
Reliability Home is an exceptional company. My furnace - stopped working during one of the cold weather spells. The owner was quick to respond to my inquiry- very patient with my many concerns. All my questions were answered, my furnace was installed the very next day. All the employees were courteous and efficient. The cost was very competitive- and reasonable. I also purchased the Trane House Air Filtration system, which has definitely reduced dust and allergens in the air. Superior company.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
George W.
10/2013
5.0
Great job!
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Chris W.
09/2013
5.0
They were able to install the new system within a day of signing the contract at a reasonable price. Everyone was very professional and courteous, and the job was finished on time. A fan fuse blew shortly after the job was done, but they were back out within an hour of my call the same night to fix it. Plan to have all future repair/maintenance work done with them.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Chris W.
09/2013
5.0
They were able to install the new system within a day of signing the contract at a reasonable price. Everyone was very professional and courteous, and the job was finished on time. A fan fuse blew shortly after the job was done, but they were back out within an hour of my call the same night to fix it. Plan to have all future repair/maintenance work done through them.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
$4,400
Jean M.
08/2013
5.0
Robert responded immediately; was very honest & straightforward. I will have him do all my HVAC work from now on. He fixed the problem & was wonderful to deal with. Great work, great guy. Thanks, Rob!
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
$164
Ram N.
08/2013
4.5
very upfront about costs and finished job on schedule, cleaned up after job. Good people to work with. Cant ask for more
Rating Category
Rating out of 5
quality
4.5
value
4.5
responsiveness
4.5
Yes, I recommend this pro
$3,900
Ken D.
08/2013
5.0
When I spoke to Robert, he was more interested in trying to repair my unit instead of trying to just sell me a new unit. Everybody else wanted to sell me a new unit.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Khurts S.
08/2013
5.0
called quickly, came out quickly
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
LuAnn D.
08/2013
5.0
We got estimates from 3 HVAC companies and Reliabilities was in the middle, but he quality of customer service was head and shoulders about the rest. Rob explained what we needed and more importantly what we didn't need. They came when they said they would and finished the job on time. It was a great experience and I will hire them again.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
$3,300
Mary J.
07/2013
4.5
Completed in one day and at the right price. Well done.
Rating Category
Rating out of 5
quality
4.5
value
4.5
responsiveness
5.0
Yes, I recommend this pro
$1,027
Denise S.
07/2013
5.0
Called in a repair on a Saturday and was at my home within an hour. They needed to replace the whole AC unit and they where there by Monday morning. Would hire again if needed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
pet g.
07/2013
5.0
Robert explained what needed to be done and answered my questions. They installed outside condenser unit and inside evaporator coil unit. Did what they said they were going to do. Certainly would hire them again.
Rating Category
Rating out of 5
quality
5.0
value
4.5
responsiveness
5.0
Yes, I recommend this pro
Patricia T.
07/2013
5.0
They also replaced the heating system, which was equally old. Outstanding work, done in one day, and would call them again if needed in any capacity.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
$4,150
thomas l.
06/2013
5.0
My son just relocated to the east coast, we called on a Sunday and Rob was there moments later, gave a very reasonable quote to replace furnace and install central air. Had his crew in there Monday morning and completed the work later that afternoon. Very professional, new their trade and customer service was outstanding. Rob followed up the next day when his men came to take care of the oil tank. I would recommend this company to everyone. Topnotch all the way.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
$5,050
DERRICK H.
06/2013
5.0
Outstanding work. Professional and friendly, I would recommend them to friends who need furnace or A/C repairs.