Reliability Home has a single mission: Customer Satisfaction! We deliver on our promise by having experienced and professional Service Technicians and Office Staff. We focus on the needs of our customers, providing personalized attention and a stress-free experience. This approach has set us apart and made us one of the leading Heating and Air Conditioning companies in Maryland.
Hello, I'm Robert Matheny, the Operations Manager here at Reliability Home. When you hire Reliability Home, you are joining our family of satisfied customers. Give us a call today!
They were very tolerant of my blubbering phone calls wondering about a timeline with regards to when the second tech would get to me with the part. Both techs were awesome!
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Frank K.
05/2023
5.0
We had been experiencing repeated issues with our radiators and boiler system. The company we were using was unable to diagnose the problem, and in fact, had misdiagnosed the problem, twice. We decided to give Reliability Home a try. Their technician came out, and, after a thorough check of the system, found the problem (two other companies we called, also failed to find the problem). I have been nothing but impressed with Reliability Home. The company is responsive, their technicians are knowledgeable and professional, their work is thorough, and the quality of their work is excellent. I have since recommended Reliability Home to our neighbors, who are now also fans of Reliability Home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Janet I.
05/2023
3.5
The tech fixed my plumbing problem?Pricey, but they had financing options which came in handy
Rating Category
Rating out of 5
quality
4.5
value
2.5
responsiveness
4.5
Yes, I recommend this pro
John D.
05/2023
5.0
Men did a great job. Would use them again.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
John D.
05/2023
5.0
Men did a great job. Would use them again.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Nathan T.
03/2023
4.0
Reliability Home provides top notch service for a top notch price. They do provide a variety of repair options and work around your schedule well.
Rating Category
Rating out of 5
quality
5.0
value
2.0
responsiveness
5.0
Yes, I recommend this pro
Cynthia M.
01/2023
4.5
Mr. McGee was very professional. He accessed problem and told ne what was wrong. He did the did the work effectively and efficiently.
Rating Category
Rating out of 5
quality
5.0
value
4.5
responsiveness
5.0
Yes, I recommend this pro
Nick C.
09/2022
4.5
Expensive but the job was well done. Ty
Rating Category
Rating out of 5
quality
4.5
value
3.5
responsiveness
5.0
Yes, I recommend this pro
$1,135
Leonard P.
08/2022
5.0
post where you wish
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Leonard P.
08/2022
5.0
post where you wish
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Brian L.
08/2022
5.0
A/C service checkup
Rating Category
Rating out of 5
quality
5.0
value
3.5
responsiveness
5.0
Yes, I recommend this pro
Denise H.
08/2022
5.0
This company lives up to its name. They were able to get a technician right out for my problem. The technician was professional, friendly, and, very courteous. He was very knowledgeable and took care of my problem. I will certainly use this company for all my plumbing needs.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Alan S.
07/2022
0.5
Reliability charged me $1,500 for a heat pump repair with a 6-month warranty (bronze service) but the unit stopped cooling after 2weeks. When they came back they said it would cost an additional $3902 (bronze) - $5269 (platinum) to repair or $8,302 (base) to $21,680 (platinum) to replace the unit. When I voiced my frustration paying $1,500 for a repair with a 6-month warranty that only worked for 2 weeks I was hung up on. I feel ripped off and would not recommend this company.
Rating Category
Rating out of 5
quality
0.5
value
0.5
responsiveness
0.5
Christopher V.
06/2022
5.0
Great work
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Bob H.
06/2022
1.0
All we needed to do was remove an old kitchen faucet and install a new one. Apparently, they had different levels of installations with different bells and whistles. The platinum was around $1,500 (what???) and the band-aid (which is what I got) was $550. Very expensive in my book. However, the guy that did it was very friendly and did a good job.
Rating Category
Rating out of 5
quality
5.0
value
1.0
responsiveness
4.5
$550
Charles V.
04/2022
5.0
Been dealing with them for a few years now and no problems.