Reliability Home, LLC

heating & cooling contractor

About us

Reliability Home has a single mission: Customer Satisfaction! We deliver on our promise by having experienced and professional Service Technicians and Office Staff. We focus on the needs of our customers, providing personalized attention and a stress-free experience. This approach has set us apart and made us one of the leading Heating and Air Conditioning companies in Maryland. Hello, I'm Robert Matheny, the Operations Manager here at Reliability Home. When you hire Reliability Home, you are joining our family of satisfied customers. Give us a call today!

Business highlights

18 years of trusted experience

Amenities

Warranties
Yes


Accepted payment methods

CreditCard

Reviews

4.6853 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
81%
4
14%
3
2%
2
1%
1
2%


Rating CategoryRating out of 5
quality
4.7
value
4.4
responsiveness
4.8
Showing 1-25 of 853 reviews

Suzanne D.
09/2023
5.0
They were very tolerant of my blubbering phone calls wondering about a timeline with regards to when the second tech would get to me with the part. Both techs were awesome!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Frank K.
05/2023
5.0
We had been experiencing repeated issues with our radiators and boiler system. The company we were using was unable to diagnose the problem, and in fact, had misdiagnosed the problem, twice. We decided to give Reliability Home a try. Their technician came out, and, after a thorough check of the system, found the problem (two other companies we called, also failed to find the problem). I have been nothing but impressed with Reliability Home. The company is responsive, their technicians are knowledgeable and professional, their work is thorough, and the quality of their work is excellent. I have since recommended Reliability Home to our neighbors, who are now also fans of Reliability Home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Janet I.
05/2023
3.5
The tech fixed my plumbing problem?Pricey, but they had financing options which came in handy

Rating CategoryRating out of 5
quality
4.5
value
2.5
responsiveness
4.5

Yes, I recommend this pro

John D.
05/2023
5.0
Men did a great job. Would use them again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

John D.
05/2023
5.0
Men did a great job. Would use them again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Nathan T.
03/2023
4.0
Reliability Home provides top notch service for a top notch price. They do provide a variety of repair options and work around your schedule well.

Rating CategoryRating out of 5
quality
5.0
value
2.0
responsiveness
5.0

Yes, I recommend this pro

Cynthia M.
01/2023
4.5
Mr. McGee was very professional. He accessed problem and told ne what was wrong. He did the did the work effectively and efficiently.

Rating CategoryRating out of 5
quality
5.0
value
4.5
responsiveness
5.0

Yes, I recommend this pro

Nick C.
09/2022
4.5
Expensive but the job was well done. Ty

Rating CategoryRating out of 5
quality
4.5
value
3.5
responsiveness
5.0

Yes, I recommend this pro
$1,135

Leonard P.
08/2022
5.0
post where you wish

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Leonard P.
08/2022
5.0
post where you wish

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Brian L.
08/2022
5.0
A/C service checkup

Rating CategoryRating out of 5
quality
5.0
value
3.5
responsiveness
5.0

Yes, I recommend this pro

Denise H.
08/2022
5.0
This company lives up to its name. They were able to get a technician right out for my problem. The technician was professional, friendly, and, very courteous. He was very knowledgeable and took care of my problem. I will certainly use this company for all my plumbing needs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Alan S.
07/2022
0.5
Reliability charged me $1,500 for a heat pump repair with a 6-month warranty (bronze service) but the unit stopped cooling after 2weeks. When they came back they said it would cost an additional $3902 (bronze) - $5269 (platinum) to repair or $8,302 (base) to $21,680 (platinum) to replace the unit. When I voiced my frustration paying $1,500 for a repair with a 6-month warranty that only worked for 2 weeks I was hung up on. I feel ripped off and would not recommend this company.

Rating CategoryRating out of 5
quality
0.5
value
0.5
responsiveness
0.5


Christopher V.
06/2022
5.0
Great work

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Bob H.
06/2022
1.0
All we needed to do was remove an old kitchen faucet and install a new one. Apparently, they had different levels of installations with different bells and whistles. The platinum was around $1,500 (what???) and the band-aid (which is what I got) was $550. Very expensive in my book. However, the guy that did it was very friendly and did a good job.

Rating CategoryRating out of 5
quality
5.0
value
1.0
responsiveness
4.5

$550

Charles V.
04/2022
5.0
Been dealing with them for a few years now and no problems.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$1,099

Contact information

2819 North Point Blvd, Dundalk, MD 21222

http://www.reliabilityhome.com

Service hours

Monday:
8:00 AM - 8:00 PM
Tuesday:
8:00 AM - 8:00 PM
Wednesday:
8:00 AM - 8:00 PM
Thursday:
8:00 AM - 8:00 PM
Friday:
8:00 AM - 8:00 PM
Saturday:
9:00 AM - 5:00 PM
Sunday:
9:00 AM - 5:00 PM

Service Categories

heating & cooling contractor

FAQ

Monday: 8:00 AM - 8:00 PM

Tuesday: 8:00 AM - 8:00 PM

Wednesday: 8:00 AM - 8:00 PM

Thursday: 8:00 AM - 8:00 PM

Friday: 8:00 AM - 8:00 PM

Saturday: 9:00 AM - 5:00 PM

Sunday: 9:00 AM - 5:00 PM

Reliability Home, LLC accepts the following forms of payment: CreditCard
No, Reliability Home, LLC does not offer free project estimates.
No, Reliability Home, LLC does not offer eco-friendly accreditations.
No, Reliability Home, LLC does not offer a senior discount.
No, Reliability Home, LLC does not offer emergency services.
Yes, Reliability Home, LLC offers warranties.

Contact information

2819 North Point Blvd, Dundalk, MD 21222

http://www.reliabilityhome.com

Service hours

Monday:
8:00 AM - 8:00 PM
Tuesday:
8:00 AM - 8:00 PM
Wednesday:
8:00 AM - 8:00 PM
Thursday:
8:00 AM - 8:00 PM
Friday:
8:00 AM - 8:00 PM
Saturday:
9:00 AM - 5:00 PM
Sunday:
9:00 AM - 5:00 PM