Reliability Home, LLC

heating & cooling contractor

About us

Reliability Home has a single mission: Customer Satisfaction! We deliver on our promise by having experienced and professional Service Technicians and Office Staff. We focus on the needs of our customers, providing personalized attention and a stress-free experience. This approach has set us apart and made us one of the leading Heating and Air Conditioning companies in Maryland. Hello, I'm Robert Matheny, the Operations Manager here at Reliability Home. When you hire Reliability Home, you are joining our family of satisfied customers. Give us a call today!

Business highlights

18 years of trusted experience

Amenities

Warranties
Yes


Accepted payment methods

CreditCard

Reviews

4.6853 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
81%
4
14%
3
2%
2
1%
1
2%


Rating CategoryRating out of 5
quality
4.7
value
4.4
responsiveness
4.8
Showing 801-825 of 853 reviews

Helen G.
08/2014
4.0
It was great. They were here on time snd finished in a timelt fashion. They cleaned up after themselves. There was no mess for us to clean up.

Rating CategoryRating out of 5
quality
4.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro

Dan A.
07/2014
5.0
Fast and exceptional response time; a/c repair for a row home was done in a quick timely manner; reasonable price for great work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Gerard C.
07/2014
5.0
Excellent service. They were on time, went right to work and completed my job in a timely manner.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Michael C.
07/2014
5.0
Good service, no BS, didn't make me pay for anything that I didn't need. Also recommended service schedule to keep my unit running efficiently.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Renee K.
07/2014
5.0
responsive, reliable, courteous. great company! Very happy with work completed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Donna W.
07/2014
5.0
This company sent someone the same day I requested a free estimate. The rep was honest and offered affordable financing. The unit was installed within a few days. The workers were very efficient and cleaned up after themselves well. I highly recommend Reliability Home, LLC

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro
$5,136

Nicholas W.
07/2014
5.0
Fast excellent service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

William L.
07/2014
5.0
The work was done on-time and we were keep up to date on what was going on. They were very responsive to calls o them. I would recommend them to anyone that needed A/C work done.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Doris S.
07/2014
4.5
Quick service, fantastic financing!

Rating CategoryRating out of 5
quality
4.5
value
5.0
responsiveness
4.5

Yes, I recommend this pro
$4,404

Diane M.
07/2014
5.0
Fast service ...came out very next day. Left estimate for future business and explained what the problem was.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Andrew G.
07/2014
5.0
Highly recommend!!!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Pearl H.
06/2014
4.0
The installer forgot a thermostat that was part of the agreement. If not for that they would have been given 5stars

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

MARK B.
06/2014
4.5
THEY OVERALL WERE VERY GOOD. I would recomend them to anyone that needs heatig and air conditioning work

Rating CategoryRating out of 5
quality
4.0
value
3.5
responsiveness
5.0

Yes, I recommend this pro
$1,023

Jennifer F.
06/2014
5.0
They were thorough, neat, quiet. They worked around our nap times. He ran across additional problems and took care of those as well and didn't up the price. I would certainly use him again and already recommended him to friends.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

jack g.
06/2014
1.0
Pulled up in an unmarked vehicle and was quick to point out it was not his normal car. I just thought that was weird. Looked at the system then when and got tools also very weird. Just the whole experience seemed odd. Overcharged after checking with others, and I asked for a proposal for work that took some time to get to me most give it on the spot. Very unprofessional.

Rating CategoryRating out of 5
quality
1.5
value
0.5
responsiveness
0.5

$593

Anna K.
06/2014
4.0
Predictable, reliable service.

Rating CategoryRating out of 5
quality
4.0
value
4.0
responsiveness
4.0

Yes, I recommend this pro

Allan G.
06/2014
5.0
They worked very hard to correct our problem with our heat pump.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$293

Rebecca L.
05/2014
5.0
Great job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$1,003

Corey K.
05/2014
5.0
Contacted VERY quickly. It must have been less than 30 seconds after choosing this contractor that my phone rang. Not only did they call quickly, but about 1 hr later someone was knocking on my door from the company. They act extremely fast and professionally. Everything was very transparent, and we felt very informed on how / what system we should replace out current HVAC system with.

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro
$9,660

Mary C.
05/2014
4.0
I submit a request online, the lady called back right away and set up appointment at same day. Robert is honest and knowledgeable.

Rating CategoryRating out of 5
quality
4.5
value
5.0
responsiveness
4.5

Yes, I recommend this pro
$163

Roxanne K.
05/2014
5.0
Robert called promptly arrived the next day for an estimate and installed the unit the very next day he was heplful and knowledgeable and reasonably priced

Rating CategoryRating out of 5
quality
5.0
value
4.5
responsiveness
5.0

Yes, I recommend this pro
$3,956

Contact information

2819 North Point Blvd, Dundalk, MD 21222

http://www.reliabilityhome.com

Service hours

Monday:
8:00 AM - 8:00 PM
Tuesday:
8:00 AM - 8:00 PM
Wednesday:
8:00 AM - 8:00 PM
Thursday:
8:00 AM - 8:00 PM
Friday:
8:00 AM - 8:00 PM
Saturday:
9:00 AM - 5:00 PM
Sunday:
9:00 AM - 5:00 PM

Licensing

Licensed*

Trade License Number
103518
Trade License Locale
PA
Trade License Expiration
09/12/2025
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

heating & cooling contractor

FAQ

Monday: 8:00 AM - 8:00 PM

Tuesday: 8:00 AM - 8:00 PM

Wednesday: 8:00 AM - 8:00 PM

Thursday: 8:00 AM - 8:00 PM

Friday: 8:00 AM - 8:00 PM

Saturday: 9:00 AM - 5:00 PM

Sunday: 9:00 AM - 5:00 PM

Reliability Home, LLC accepts the following forms of payment: CreditCard
No, Reliability Home, LLC does not offer free project estimates.
No, Reliability Home, LLC does not offer eco-friendly accreditations.
No, Reliability Home, LLC does not offer a senior discount.
No, Reliability Home, LLC does not offer emergency services.
Yes, Reliability Home, LLC offers warranties.

Contact information

2819 North Point Blvd, Dundalk, MD 21222

http://www.reliabilityhome.com

Service hours

Monday:
8:00 AM - 8:00 PM
Tuesday:
8:00 AM - 8:00 PM
Wednesday:
8:00 AM - 8:00 PM
Thursday:
8:00 AM - 8:00 PM
Friday:
8:00 AM - 8:00 PM
Saturday:
9:00 AM - 5:00 PM
Sunday:
9:00 AM - 5:00 PM