Reliability Home, LLC

heating & cooling contractor

About us

Reliability Home has a single mission: Customer Satisfaction! We deliver on our promise by having experienced and professional Service Technicians and Office Staff. We focus on the needs of our customers, providing personalized attention and a stress-free experience. This approach has set us apart and made us one of the leading Heating and Air Conditioning companies in Maryland. Hello, I'm Robert Matheny, the Operations Manager here at Reliability Home. When you hire Reliability Home, you are joining our family of satisfied customers. Give us a call today!

Business highlights

18 years of trusted experience

Amenities

Warranties
Yes


Accepted payment methods

CreditCard

Reviews

4.6853 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
81%
4
14%
3
2%
2
1%
1
2%


Rating CategoryRating out of 5
quality
4.7
value
4.4
responsiveness
4.8
Showing 676-700 of 853 reviews

Linda N.
01/2016
5.0
They were very responsive, helpful with financing, prompt and quick installation of my hot water heater.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Fred S.
01/2016
5.0
I can't say enough about Mr. Gibson (Daniel) and his team. They brought my dryer vent back to life and improved it after a horrible experience with a company who cleaned my dryer vent. They had the knowledge, skill and experience to do the job right. Mr Gibson even showed up in person the day of install to make sure the crew understood the situation. His calmness and skill made me feel comfortable I had hired the right company. Thanks..

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Anand S.
01/2016
4.2
In time very honest

Rating CategoryRating out of 5
quality
4.5
value
4.0
responsiveness
4.0

Yes, I recommend this pro

Phyllis D.
01/2016
5.0
My furnace would not start on one of the coldest days of the season. Dan was a little early which I really appreciated. He had my heat working in about an hour & it's running fine a day later. I also think the charge for the service was very reasonable.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Shreesh M.
01/2016
5.0
Timely and very courteous (they helped us out with a furnace emergency during the Christmas weekend!). Very good quality work and priced very reasonably. Another company was quoting roughly 4x the price to just diagnose the problem. We would definitely hire them again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Rhonda N.
12/2015
5.0
They come out fast, and they don't try to oversell you. We had a quote on the same unit from a highly publicized company that was more than twice what we paid for this unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

NEHEMIAH Q.
12/2015
5.0
The Techs were polite and thorough on their job. To supply and install a whole-house humidifier was a little bit expensive as compared to other companies, and the price quoted is non-negotiable.

Rating CategoryRating out of 5
quality
4.0
value
3.0
responsiveness
4.0

Yes, I recommend this pro
$682

bob p.
11/2015
5.0
I need more stars. Everyone did a great job . Cant say enough good things about them. Highly recommended.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$350

Patricia T.
10/2015
5.0
Workmen were kind and did fast wonderful job. Even helped clean the attic drip pan with no extra charge. Excellent and polite.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Michelle R.
10/2015
5.0
They came out in the afternoon that we contacted the service and were the lowest price by $140 for a comparable unit from another provider. We were very satisfied with the service and the product. We needed a minor adjustment and they came the next day when we contacted them to do it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$810

Reggie M.
10/2015
4.0
They was very early on time and very professional I had several other companies come out to my home and tell me all kinds of stories but Hughes was up front with my situation and matched the price of another company that gave me a estimate.

Rating CategoryRating out of 5
quality
4.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro

Phyllis D.
10/2015
5.0
Rob arrived close to the beginning of the time window. He figured out the problem right away. I appreciated the fact that he didn't try to sell me anything. I feel like I have a company I can trust for my plumbing, heating, and air conditioning needs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Ken C.
10/2015
5.0
Excellent customer service. Top rate professional work. Would use Reliability again and highly recommend.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$640

Larry C.
10/2015
5.0
I had Robb out for the humidifier and convinced myself that rather than just replace the part on an old furnace I would replace the whole system. Robb led me through the process of installing a dual fuel(oil heat backup) heat pump installation. The installers finished their work in one day. They were a very nice group,3 fellows that actually introduced themselves right away. They cleaned up, demonstrated all the new equipment and consistently conducted themselves a real professionals. I would not hesitate to recommend this company to anyone.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$13,160

khashy v.
09/2015
5.0
Knowledgeable and polite.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Phillip W.
09/2015
5.0
The owner came out and did the estimate and was very prompt and knowledgeable. The work crew arrived on time.

Rating CategoryRating out of 5
quality
4.5
value
4.5
responsiveness
4.5

Yes, I recommend this pro
$4,500

Matt T.
09/2015
5.0
Hired for a replacement water heater. I can't say enough about the level of customer service I received from Amy @ Reliability Home. She made my life very easy - the crew showed up when they said they would, the install was perfect, and their price was the best out of the 3 companies I had quote the job. My tenants are happy, I'm happy. Give Reliability a shot!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$745

Chris F.
09/2015
5.0
Owner was the person who actually came out and did the estimate and also came by to check out the work. Heat pump was not actually at his subcontractor when promised so he got me an upgrade. Just called them again for my other heat pump that is now on the blink. Great experience.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$3,500

Contact information

2819 North Point Blvd, Dundalk, MD 21222

http://www.reliabilityhome.com

Service hours

Monday:
8:00 AM - 8:00 PM
Tuesday:
8:00 AM - 8:00 PM
Wednesday:
8:00 AM - 8:00 PM
Thursday:
8:00 AM - 8:00 PM
Friday:
8:00 AM - 8:00 PM
Saturday:
9:00 AM - 5:00 PM
Sunday:
9:00 AM - 5:00 PM

Licensing

Licensed*

Trade License Number
103518
Trade License Locale
PA
Trade License Expiration
09/12/2025
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

heating & cooling contractor

FAQ

Monday: 8:00 AM - 8:00 PM

Tuesday: 8:00 AM - 8:00 PM

Wednesday: 8:00 AM - 8:00 PM

Thursday: 8:00 AM - 8:00 PM

Friday: 8:00 AM - 8:00 PM

Saturday: 9:00 AM - 5:00 PM

Sunday: 9:00 AM - 5:00 PM

Reliability Home, LLC accepts the following forms of payment: CreditCard
No, Reliability Home, LLC does not offer free project estimates.
No, Reliability Home, LLC does not offer eco-friendly accreditations.
No, Reliability Home, LLC does not offer a senior discount.
No, Reliability Home, LLC does not offer emergency services.
Yes, Reliability Home, LLC offers warranties.

Contact information

2819 North Point Blvd, Dundalk, MD 21222

http://www.reliabilityhome.com

Service hours

Monday:
8:00 AM - 8:00 PM
Tuesday:
8:00 AM - 8:00 PM
Wednesday:
8:00 AM - 8:00 PM
Thursday:
8:00 AM - 8:00 PM
Friday:
8:00 AM - 8:00 PM
Saturday:
9:00 AM - 5:00 PM
Sunday:
9:00 AM - 5:00 PM