Reliability Home, LLC

heating & cooling contractor

About us

Reliability Home has a single mission: Customer Satisfaction! We deliver on our promise by having experienced and professional Service Technicians and Office Staff. We focus on the needs of our customers, providing personalized attention and a stress-free experience. This approach has set us apart and made us one of the leading Heating and Air Conditioning companies in Maryland. Hello, I'm Robert Matheny, the Operations Manager here at Reliability Home. When you hire Reliability Home, you are joining our family of satisfied customers. Give us a call today!

Business highlights

18 years of trusted experience

Amenities

Warranties
Yes


Accepted payment methods

CreditCard

Reviews

4.6853 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
81%
4
14%
3
2%
2
1%
1
2%


Rating CategoryRating out of 5
quality
4.7
value
4.4
responsiveness
4.8
Showing 601-625 of 853 reviews

Ted F.
07/2016
5.0
Replaced AC and furnace, did a great job. Very professional from initial meeting to finish.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Dian M.
07/2016
5.0
Dan could not have been more helpful! He came out to give a free estimate for a new unit . INSTEAD he took it upon himself to look at our unit and checked the compositor; saw it was the problem; installed a new one for 144 or suggested us paying 225 for a service contract that included the 144 above + enabled him to come back twice the following year for a check up on our system. We accepted the 225 contract. He could have simply tried to get us to spend thousands on a new system. Instead he was HONEST and REASONABLE with pricing. I will recommend him to all our friends and family, and he will be our first go to guy for all HVAC needs!!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$144

Charles D.
07/2016
5.0
Good work

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro
$1,200

Cheryl H.
07/2016
5.0
Fabulous, simply Fabulous

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Tom S.
07/2016
5.0
Came out on short notice, identified the issue and fixed the problem. I had a blocked condensation line, so easy fix.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Kathy M.
07/2016
5.0
Had a cancellation. Came iut right away! Great job. Finished in 15 minutes!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Linda J.
07/2016
5.0
I hired this company to install new duct work for gas dryer since original duct work of 3 year old home was inefficient. Only company to call me back asap, come out and give me an estimate and within two days completed the job. Dryer works good, very knowledgeable and professional. My compliments to Ralph and Adrian who worked through the hottest day of the year and left me being able to use my dryer again. I even purchased a maintenance policy and while they were here checked my air conditioner, furnace and water heater. I would definitely recommend this company very good customer service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$1,400

Demetrius H.
07/2016
5.0
I was very impressed they were smooth fast and efficient. They really knew what they were doing.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Randy K.
07/2016
5.0
Very knowledgeable tech.

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro

Robert E.
07/2016
5.0
The company did what no others could. They were able to do the work early, they had the best price by far! the technicians were top notch professionals to boot. I did my homework and talk to many businesses and not one could touch the service and price by Reliability Home. I didn't want to have to buy a new system, but they made the transition very easy.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$5,100

Cheryl H.
07/2016
5.0
This company is run very professional. The service was great !!!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Margaret H.
07/2016
5.0
The person came right on time, was very professional, and solved the problem as soon as possible.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Ted W.
07/2016
5.0
Very fast service and goo price.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$929

Renee J.
06/2016
5.0
Great! Superb job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Neil M.
06/2016
5.0
Showed up on time and after only a few minutes the technician knew exactly what needed attention to get my a/c working again. Would definitely recommend this company to others, and next time I need HVAC work done I will call Reliability Home!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$85

Pompea G.
06/2016
5.0
Timely and better price than others for same product. Would highly recommend.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$330,500

Justin T.
06/2016
5.0
I tip my hat to this company. Right after finding them on this app and setting up the appointment a representative called my phone to confirm everything. If I was a stickler I'd say that they came earlier than expected but this was a a/c situation amd.i have a pregnant wife so those who KNOW... know. Daniel (the young man who came out) was completely knowledgeable of my system and the way he talked he seemed to know about every type of hvac situation. I was so impressed by him and the service he provided that we are going to have them as our hvac company. I'd recommend them to any and everyone that needs these services.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

David C.
06/2016
5.0
Chris was an excellent serviceman. Actually came two hours earlier after calling and saying he had a cancellation and could me come sooner. Very professional.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Tom W.
06/2016
5.0
Rob came out and figured out the AC was shot. He wouldn't charge me for the call because he didn't repair anything. I was going to get a couple of quotes to replace the system, and asked him for one since he was already at my house. His quote was so good, I accepted on the spot . The next day a truck arrived, and two guys installed it in about 6 hours. The installation crew even corrected some previously undiscovered problems on the spot. Great Job!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Myrna S.
06/2016
5.0
I was very pleased with their customer service and promptness in installation. They were very reasonable and I had gotten 5 other bids. I have already referred them to my friends and neighbors Love my airconditioner

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Contact information

2819 North Point Blvd, Dundalk, MD 21222

http://www.reliabilityhome.com

Service hours

Monday:
8:00 AM - 8:00 PM
Tuesday:
8:00 AM - 8:00 PM
Wednesday:
8:00 AM - 8:00 PM
Thursday:
8:00 AM - 8:00 PM
Friday:
8:00 AM - 8:00 PM
Saturday:
9:00 AM - 5:00 PM
Sunday:
9:00 AM - 5:00 PM

Licensing

Licensed*

Trade License Number
103518
Trade License Locale
PA
Trade License Expiration
09/12/2025
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

heating & cooling contractor

FAQ

Monday: 8:00 AM - 8:00 PM

Tuesday: 8:00 AM - 8:00 PM

Wednesday: 8:00 AM - 8:00 PM

Thursday: 8:00 AM - 8:00 PM

Friday: 8:00 AM - 8:00 PM

Saturday: 9:00 AM - 5:00 PM

Sunday: 9:00 AM - 5:00 PM

Reliability Home, LLC accepts the following forms of payment: CreditCard
No, Reliability Home, LLC does not offer free project estimates.
No, Reliability Home, LLC does not offer eco-friendly accreditations.
No, Reliability Home, LLC does not offer a senior discount.
No, Reliability Home, LLC does not offer emergency services.
Yes, Reliability Home, LLC offers warranties.

Contact information

2819 North Point Blvd, Dundalk, MD 21222

http://www.reliabilityhome.com

Service hours

Monday:
8:00 AM - 8:00 PM
Tuesday:
8:00 AM - 8:00 PM
Wednesday:
8:00 AM - 8:00 PM
Thursday:
8:00 AM - 8:00 PM
Friday:
8:00 AM - 8:00 PM
Saturday:
9:00 AM - 5:00 PM
Sunday:
9:00 AM - 5:00 PM