Reliability Home, LLC

heating & cooling contractor

About us

Reliability Home has a single mission: Customer Satisfaction! We deliver on our promise by having experienced and professional Service Technicians and Office Staff. We focus on the needs of our customers, providing personalized attention and a stress-free experience. This approach has set us apart and made us one of the leading Heating and Air Conditioning companies in Maryland. Hello, I'm Robert Matheny, the Operations Manager here at Reliability Home. When you hire Reliability Home, you are joining our family of satisfied customers. Give us a call today!

Business highlights

18 years of trusted experience

Amenities

Warranties
Yes


Accepted payment methods

CreditCard

Reviews

4.6853 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
81%
4
14%
3
2%
2
1%
1
2%


Rating CategoryRating out of 5
quality
4.7
value
4.4
responsiveness
4.8
Showing 251-275 of 853 reviews

Joseph S.
11/2018
5.0
Very reliable and did an excellent job.

Rating CategoryRating out of 5
quality
5.0
value
4.5
responsiveness
5.0

Yes, I recommend this pro

Jim R.
11/2018
5.0
A great group. I would recommend them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Teresa M.
10/2018
4.5
Easy scheduling and quick replacement of water heater.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

McIver N.
10/2018
5.0
No comment

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Laura w.
10/2018
5.0
overall ,everything was great would hire them again!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Benton P.
10/2018
5.0
Very professional, very prompt, explained everything clearly and answered all my questions.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Larry F.
10/2018
4.0
Reliable provide good customer service even on the weekend.

Rating CategoryRating out of 5
quality
4.0
value
4.0
responsiveness
4.5

Yes, I recommend this pro
$85

Theresa D.
09/2018
5.0
Very skilled installers in tight space. Everyone pleasant to work with including the plumber providing the initial evaluation, the installers, and the office/scheduling staff. We will use them again when we have to replace our furnace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Wayne M.
09/2018
4.5
Great company and excellent service.

Rating CategoryRating out of 5
quality
4.5
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$300

Delores B.
09/2018
5.0
They were excellent!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Jason P.
09/2018
5.0
Kind of on the highside for price, but they resolve issues teh same day, and usually have parts on hand instead of ordering.

Rating CategoryRating out of 5
quality
5.0
value
3.5
responsiveness
5.0

Yes, I recommend this pro

LAURI L.
09/2018
5.0
Rob, my tech, was EARLY for my appointment, warm, professional, knowledgeable, and patient with my endless questions. AND, as if that weren't enough, he engaged me in intelligent, insightful conversation. I must admit to a great deal of apprehension before I hired this company, but Rob was truly a Godsend!

Rating CategoryRating out of 5
quality
5.0
value
3.0
responsiveness
5.0


Sara U.
09/2018
3.0
.

Rating CategoryRating out of 5
quality
3.5
value
2.5
responsiveness
3.5

Yes, I recommend this pro

Patrina A.
09/2018
4.0
Quick response, very courteous and professional. A bit pricey for the repair needed.

Rating CategoryRating out of 5
quality
5.0
value
3.5
responsiveness
5.0

Yes, I recommend this pro
$239

Marty W.
09/2018
4.0
.

Rating CategoryRating out of 5
quality
4.0
value
3.5
responsiveness
3.5

Yes, I recommend this pro

Wesley D.
09/2018
5.0
Service manager assessed the problem and discussed all the options available to me. After agreeing to the repairs he dispatched two technicians to do the repairs to both the outside heat pump and the interior condenser unit. All work was completed in less than two hours and the air conditioner is back up and running! Thanks for the immediate and professional service!

Rating CategoryRating out of 5
quality
4.5
value
4.5
responsiveness
5.0

Yes, I recommend this pro
$2,300

M D.
08/2018
5.0
Reliability Home was fast, flexible, and courteous. They contacted me right away after my request and scheduled a time for the next day. They were so accommodating in working around some complications that came up with accessing the unit. They fixed the issue the same day and really walked me through the problem/my options for fixing it. Highly recommend!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

mary y.
08/2018
4.0
Although it took several atempts, the repairmen finally got our old system working. Nice job, guys!

Rating CategoryRating out of 5
quality
4.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Contact information

2819 North Point Blvd, Dundalk, MD 21222

http://www.reliabilityhome.com

Service hours

Monday:
8:00 AM - 8:00 PM
Tuesday:
8:00 AM - 8:00 PM
Wednesday:
8:00 AM - 8:00 PM
Thursday:
8:00 AM - 8:00 PM
Friday:
8:00 AM - 8:00 PM
Saturday:
9:00 AM - 5:00 PM
Sunday:
9:00 AM - 5:00 PM

Licensing

Licensed*

Trade License Number
103518
Trade License Locale
PA
Trade License Expiration
09/12/2025
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

heating & cooling contractor

FAQ

Monday: 8:00 AM - 8:00 PM

Tuesday: 8:00 AM - 8:00 PM

Wednesday: 8:00 AM - 8:00 PM

Thursday: 8:00 AM - 8:00 PM

Friday: 8:00 AM - 8:00 PM

Saturday: 9:00 AM - 5:00 PM

Sunday: 9:00 AM - 5:00 PM

Reliability Home, LLC accepts the following forms of payment: CreditCard
No, Reliability Home, LLC does not offer free project estimates.
No, Reliability Home, LLC does not offer eco-friendly accreditations.
No, Reliability Home, LLC does not offer a senior discount.
No, Reliability Home, LLC does not offer emergency services.
Yes, Reliability Home, LLC offers warranties.

Contact information

2819 North Point Blvd, Dundalk, MD 21222

http://www.reliabilityhome.com

Service hours

Monday:
8:00 AM - 8:00 PM
Tuesday:
8:00 AM - 8:00 PM
Wednesday:
8:00 AM - 8:00 PM
Thursday:
8:00 AM - 8:00 PM
Friday:
8:00 AM - 8:00 PM
Saturday:
9:00 AM - 5:00 PM
Sunday:
9:00 AM - 5:00 PM