Reliability Home, LLC

heating & cooling contractor

About us

Reliability Home has a single mission: Customer Satisfaction! We deliver on our promise by having experienced and professional Service Technicians and Office Staff. We focus on the needs of our customers, providing personalized attention and a stress-free experience. This approach has set us apart and made us one of the leading Heating and Air Conditioning companies in Maryland. Hello, I'm Robert Matheny, the Operations Manager here at Reliability Home. When you hire Reliability Home, you are joining our family of satisfied customers. Give us a call today!

Business highlights

18 years of trusted experience

Amenities

Warranties
Yes


Accepted payment methods

CreditCard

Reviews

4.6853 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
81%
4
14%
3
2%
2
1%
1
2%


Rating CategoryRating out of 5
quality
4.7
value
4.4
responsiveness
4.8
Showing 176-200 of 853 reviews

Nicholas C.
08/2019
4.5
My go-to guys

Rating CategoryRating out of 5
quality
4.5
value
4.0
responsiveness
5.0

Yes, I recommend this pro
$300

Jamie D.
08/2019
5.0
The job I needed done turned out to be bigger than expected and Gary was able to get me booked the very next day. Bobby and the other guy that came with him were prompt, thorough, extremely polite and made sure I was clear on everything they were doing. I will most definitely hire them again!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Ilona R. C.
08/2019
5.0
Excellent. I’ve already referred them to a friend.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Justin S.
08/2019
5.0
They did a great job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Dennis B.
08/2019
4.0
Arrived on time, replaced two key components, & cleaned cooling fins, and tuned up electrical system. System has been working perfectly since then.

Rating CategoryRating out of 5
quality
5.0
value
3.0
responsiveness
5.0

Yes, I recommend this pro
$890

J Otis H.
08/2019
5.0
I’ve used Reliability Home, LLC before & have been pleased before as I was now! Arrived in a timely fashion, addressed the situation & offered alternatives for the future of my situation. Very professional as well as personable.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

mike w.
08/2019
4.0
â ¦.

Rating CategoryRating out of 5
quality
4.5
value
3.5
responsiveness
4.5

Yes, I recommend this pro

Roy V.
08/2019
2.5
This pro was unfamiliar with my problem of chirping water pipes. I accepted their offer to install a new expansion tank but that failed to resolve the problem and, subsequently, their Srvc. Tech. could not offer any other solutions.

Rating CategoryRating out of 5
quality
4.5
value
2.0
responsiveness
4.5

$650

Dee R.
07/2019
5.0
Our technician was very professional and efficient and took the time to answer all my questions. When we are ready for our new system we will definitely call them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Matthew M.
07/2019
5.0
Received a prompt appointment, the technician showed up in the window, and was very courteous. The best part is that he was honest and did not up-sell anything. I only paid the service fee of $96, and he gave some simple fixes like an air filter that would allow more air flow.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$96

Wendy H.
07/2019
5.0
no additional comments

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Richard L.
07/2019
2.5
They came out on an emergency basis and charged the typical evaluation charge of $100 or so, as expected. However, their bid to replace the system, which I had suspected would be necessary, seemed quite high. I hired another company for 40% less.

Rating CategoryRating out of 5
quality
5.0
value
3.0
responsiveness
5.0

Yes, I recommend this pro

Inez A.
07/2019
4.0
Repairman was punctual and had a good attitude.

Rating CategoryRating out of 5
quality
4.5
value
3.0
responsiveness
4.5

Yes, I recommend this pro

Andree C.
07/2019
5.0
This company responded very quickly with my concern (on a Saturday nonetheless). Fortunately for us, the problem ended up as a minor one bit could have been more serious if appropriate actions were not done quickly (as advised by a company rep but also YouTube advice).

Rating CategoryRating out of 5
quality
5.0
value
3.5
responsiveness
5.0

Yes, I recommend this pro

Mary H.
07/2019
5.0
Wonderful experience. You were the only company to get us in right away and it the repairs didn't break the bank. Can't thank you enough. I will highly recommend you.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$1,100

Tracey n.
07/2019
5.0
wonderful experience! highly recommend

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$375

Linda T.
07/2019
5.0
I feel they went above and beyond to assure our problem was fixed. They came out when other companies were going to make me wait three more days just to diagnose the issue. And got the part and installed it the next day!!!!

Rating CategoryRating out of 5
quality
5.0
value
3.5
responsiveness
5.0

Yes, I recommend this pro

Lindsey N.
07/2019
5.0
Rob was great! Diagnosed my AC trouble (too much freon) and provided 4-5 options and prices ranges to repair. Will utilize them again if needed

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Ron H.
07/2019
5.0
They were upfront and honest with their prices and service

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Robin K.
07/2019
5.0
The repairman checked a few things and knew right away what was wrong. Since I had joined their yearly service program and it was a small fix the visit didn't cost me anything. Their customer service is great. I definitely recommend them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Donna P.
07/2019
5.0
Customer service and air conditioner technicians are courteous, helpful and very knowledgeable.

Rating CategoryRating out of 5
quality
5.0
value
4.5
responsiveness
5.0

Yes, I recommend this pro

Karen R.
07/2019
5.0
The repairman who came to my home was personable and knowledgeable. He explained what he was going to do to figure out what the issue was. Afterward he sat with me to discuss my options. I never felt pressure to pay for more repairs than I was willing to do at the time. Because of of this I will seriously consider using them to replace the whole system in the near future (that was the diagnosis). I have since received an email with all of the other options we discussed so I can review it further to make a decision. Would definitely recommend this company.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
4.5

Yes, I recommend this pro

Sue J.
07/2019
5.0
They were extremely efficient and communicated clearly and often about when they were arriving for the repair and I hired them for a yearly check up .

Rating CategoryRating out of 5
quality
5.0
value
3.5
responsiveness
4.5

Yes, I recommend this pro
$600

Contact information

2819 North Point Blvd, Dundalk, MD 21222

http://www.reliabilityhome.com

Service hours

Monday:
8:00 AM - 8:00 PM
Tuesday:
8:00 AM - 8:00 PM
Wednesday:
8:00 AM - 8:00 PM
Thursday:
8:00 AM - 8:00 PM
Friday:
8:00 AM - 8:00 PM
Saturday:
9:00 AM - 5:00 PM
Sunday:
9:00 AM - 5:00 PM

Licensing

Licensed*

Trade License Number
103518
Trade License Locale
PA
Trade License Expiration
09/12/2025
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

heating & cooling contractor

FAQ

Monday: 8:00 AM - 8:00 PM

Tuesday: 8:00 AM - 8:00 PM

Wednesday: 8:00 AM - 8:00 PM

Thursday: 8:00 AM - 8:00 PM

Friday: 8:00 AM - 8:00 PM

Saturday: 9:00 AM - 5:00 PM

Sunday: 9:00 AM - 5:00 PM

Reliability Home, LLC accepts the following forms of payment: CreditCard
No, Reliability Home, LLC does not offer free project estimates.
No, Reliability Home, LLC does not offer eco-friendly accreditations.
No, Reliability Home, LLC does not offer a senior discount.
No, Reliability Home, LLC does not offer emergency services.
Yes, Reliability Home, LLC offers warranties.

Contact information

2819 North Point Blvd, Dundalk, MD 21222

http://www.reliabilityhome.com

Service hours

Monday:
8:00 AM - 8:00 PM
Tuesday:
8:00 AM - 8:00 PM
Wednesday:
8:00 AM - 8:00 PM
Thursday:
8:00 AM - 8:00 PM
Friday:
8:00 AM - 8:00 PM
Saturday:
9:00 AM - 5:00 PM
Sunday:
9:00 AM - 5:00 PM