Reliability Home, LLC

heating & cooling contractor

About us

Reliability Home has a single mission: Customer Satisfaction! We deliver on our promise by having experienced and professional Service Technicians and Office Staff. We focus on the needs of our customers, providing personalized attention and a stress-free experience. This approach has set us apart and made us one of the leading Heating and Air Conditioning companies in Maryland. Hello, I'm Robert Matheny, the Operations Manager here at Reliability Home. When you hire Reliability Home, you are joining our family of satisfied customers. Give us a call today!

Business highlights

18 years of trusted experience

Amenities

Warranties
Yes


Accepted payment methods

CreditCard

Reviews

4.6853 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
81%
4
14%
3
2%
2
1%
1
2%


Rating CategoryRating out of 5
quality
4.7
value
4.4
responsiveness
4.8
Showing 126-150 of 853 reviews

Victoria G.
03/2020
5.0
Reliability Services does wonderful and professional work. I had Michael Trentalange do preventative maintenance on the furnace . Wonderful job. Also through checked my garbage disposal ... Thank you!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Tracey n.
03/2020
5.0
I've hired this company 3 times for AC services and bathroom repairs. Absolutely wonderful! Appointments are easy to get, techs are timely and service performed on that date quickly. Techs are skilled, friendly and explain everything in detail. Highly recommend!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Lawrence R.
02/2020
4.0
People who came out were very professional and friendly. They were very quick to respond.

Rating CategoryRating out of 5
quality
5.0
value
3.5
responsiveness
5.0

Yes, I recommend this pro
$1,796

Randy L.
02/2020
5.0
Elisa the CSR is amazing

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Neal V.
02/2020
5.0
The plumber showed up on time, was very friendly and knowledgeable and fixed the issue.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Susan W.
02/2020
4.0
They were very responsive and finished the job in a timely mannner. They found multiple problems & fixed these, for which i was thankful although i called them for a minor problem.

Rating CategoryRating out of 5
quality
5.0
value
3.0
responsiveness
5.0

Yes, I recommend this pro

Heidi B.
02/2020
5.0
They were fantastic!! our tech walked into our home with covers on his shoes and he cleaned up after he was done the project! We got three prices and they were willing to offer a discount and were able to do the job immediately.

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro

Jay C.
02/2020
4.5
quick and efficient

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

John P.
02/2020
2.0
Way too expensive

Rating CategoryRating out of 5
quality
3.0
value
1.5
responsiveness
3.0


Deborah N.
01/2020
5.0
service was great, techs were very nice.

Rating CategoryRating out of 5
quality
4.5
value
4.0
responsiveness
5.0

Yes, I recommend this pro

Darlene G.
01/2020
0.5
The cost was12x more what any other plumber would have charged for the same service. To unclog a toilet was going to be $518.00 plus 95.00 for the service call.

Rating CategoryRating out of 5
quality
0.5
value
0.5
responsiveness
1.0


Shirley H.
01/2020
3.5
Reliability were very interested in ensuring that the repairs were done and I was satisfied with the service. The plumber was very good at explaining the repairs to me and did a great job.

Rating CategoryRating out of 5
quality
4.0
value
3.5
responsiveness
4.0

Yes, I recommend this pro
$496

Julie G.
01/2020
5.0
Reliability Home, LLC did an excellent job and I will definitely use them again. The project was done in a timely and efficient manner. I would recommend them to anyone!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Tom S.
01/2020
5.0
Definitely a very dedicated professional. Kept at the problem until it was fixed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

jacqueline e.
01/2020
0.5
Charged over $250.00 to put in a simple flush valve because the toilet tank would not fill. The valve retails for $8.00 and it took 10 minutes to totally complete the job. I hired because their policy was $95.00 just to come out. I feel totally ripped off. On the plus side, the technician was very nice.

Rating CategoryRating out of 5
quality
3.5
value
0.5
responsiveness
2.5


L. G. G.
01/2020
4.0
nothing/no comment provided

Rating CategoryRating out of 5
quality
4.0
value
1.5
responsiveness
4.0

Yes, I recommend this pro
$95

Howie L.
01/2020
5.0
Very Friendly, Explained everything to you and gave you different options.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Triminie S.
12/2019
5.0
I had a water heater emergency with water leaking over the basement floor. Reliability came out immediately and had a new water heater installed within a few hours of my call. I needed fast service because of holiday guests coming, and they did not disappoint. I also learning a lot about water heaters from Kevin. Very personable, professional and FAST.

Rating CategoryRating out of 5
quality
4.5
value
4.5
responsiveness
4.5

Yes, I recommend this pro
$1,543

Donald M.
12/2019
4.0
quick and complete

Rating CategoryRating out of 5
quality
4.0
value
4.0
responsiveness
4.0

Yes, I recommend this pro

Darlene B.
12/2019
5.0
Employee was on time, professional and friendly

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Rosetta C.
12/2019
4.0
The technician did a good job of investigating the problem, but could not determine the cause of the small leak in the basement pipe. He said it does not appear to be an active leak. Time will tell. I first discovered it 2 months ago and it has gotten a little larger, then stopped. I'll just have to monitor it.

Rating CategoryRating out of 5
quality
4.0
value
4.0
responsiveness
4.0

Yes, I recommend this pro

David G.
11/2019
5.0
I really appreciate the quality service we received from Reliability. William is an excellent service provider for your company, and he is a very good representative of your brand.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Kristy F.
11/2019
5.0
Fantastic service, i've since being my job completed signed up for their annual plan and have been well taken care of.

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro

Raymond C.
11/2019
5.0
Replaced the HVAC unit at great price plus I ten year warranty on all parts I get serviced twice a year.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Contact information

2819 North Point Blvd, Dundalk, MD 21222

http://www.reliabilityhome.com

Service hours

Monday:
8:00 AM - 8:00 PM
Tuesday:
8:00 AM - 8:00 PM
Wednesday:
8:00 AM - 8:00 PM
Thursday:
8:00 AM - 8:00 PM
Friday:
8:00 AM - 8:00 PM
Saturday:
9:00 AM - 5:00 PM
Sunday:
9:00 AM - 5:00 PM

Licensing

Licensed*

Trade License Number
103518
Trade License Locale
PA
Trade License Expiration
09/12/2025
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

heating & cooling contractor

FAQ

Monday: 8:00 AM - 8:00 PM

Tuesday: 8:00 AM - 8:00 PM

Wednesday: 8:00 AM - 8:00 PM

Thursday: 8:00 AM - 8:00 PM

Friday: 8:00 AM - 8:00 PM

Saturday: 9:00 AM - 5:00 PM

Sunday: 9:00 AM - 5:00 PM

Reliability Home, LLC accepts the following forms of payment: CreditCard
No, Reliability Home, LLC does not offer free project estimates.
No, Reliability Home, LLC does not offer eco-friendly accreditations.
No, Reliability Home, LLC does not offer a senior discount.
No, Reliability Home, LLC does not offer emergency services.
Yes, Reliability Home, LLC offers warranties.

Contact information

2819 North Point Blvd, Dundalk, MD 21222

http://www.reliabilityhome.com

Service hours

Monday:
8:00 AM - 8:00 PM
Tuesday:
8:00 AM - 8:00 PM
Wednesday:
8:00 AM - 8:00 PM
Thursday:
8:00 AM - 8:00 PM
Friday:
8:00 AM - 8:00 PM
Saturday:
9:00 AM - 5:00 PM
Sunday:
9:00 AM - 5:00 PM