Reliability Home, LLC

heating & cooling contractor

About us

Reliability Home has a single mission: Customer Satisfaction! We deliver on our promise by having experienced and professional Service Technicians and Office Staff. We focus on the needs of our customers, providing personalized attention and a stress-free experience. This approach has set us apart and made us one of the leading Heating and Air Conditioning companies in Maryland. Hello, I'm Robert Matheny, the Operations Manager here at Reliability Home. When you hire Reliability Home, you are joining our family of satisfied customers. Give us a call today!

Business highlights

18 years of trusted experience

Amenities

Warranties
Yes


Accepted payment methods

CreditCard

Reviews

4.6853 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
81%
4
14%
3
2%
2
1%
1
2%


Rating CategoryRating out of 5
quality
4.7
value
4.4
responsiveness
4.8
Showing 101-125 of 853 reviews

Fatima D.
08/2020
4.5
Fast friendly and efficient

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro

Robert J.
07/2020
3.5
Great customer service, knowledgable service personnel. Very expensive.

Rating CategoryRating out of 5
quality
3.5
value
3.0
responsiveness
5.0

Yes, I recommend this pro

Walter G.
07/2020
5.0
Tec was extremely knowledgeable and professional. Outstanding service. Well pleased.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Magdalene H.
07/2020
2.5
The tech was nice and helpful; however the reason for the rating is because at no time when I was booking was I informed of the $95 estimate fee. The failure to do this and then just expect the payment is what will make me unlikely to book or work with this company. This is the first time that I have ever had to pay for an estimate when using HomeAdvisor. I am open to doing so but feel that I should be informed when booking the appointment so I can make an informed decision as there are multiple companies who give free estimates (the other two companies that came out did not change for their estimates).

Rating CategoryRating out of 5
quality
2.5
value
2.5
responsiveness
2.5


Kenya L B.
06/2020
4.5
The company - including the receptionist and plumbers were all professional and polite.

Rating CategoryRating out of 5
quality
4.5
value
4.5
responsiveness
5.0

Yes, I recommend this pro

a a.
06/2020
5.0
Reliability Home was the third company to come out and check our central air conditioner. The previous companies came unsure what the issue was and left advising us they were gonna set other techs to come out to repair it. No callbacks. Called Reliability (love that name). The tech Matt was personable, professional, and thorough. He assessed the problem and fixed it! Yay!!! The company even does follow up visits to check up on their work.

Rating CategoryRating out of 5
quality
5.0
value
4.5
responsiveness
5.0

Yes, I recommend this pro

Jackie S.
06/2020
5.0
Customer Service was great - office kept me informed of Plummer s arrival time plus provided a picture of him. Plummer explained all options and prices - he installed new toilet and left the bathroom cleaner then it was when arrived.

Rating CategoryRating out of 5
quality
5.0
value
4.5
responsiveness
5.0

Yes, I recommend this pro

Matthew R.
06/2020
5.0
Fantastic experience with this company. Customer service is still a thing. Very responsive, helpful and took the time to answer all questions. Highly recommended.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Don P.
06/2020
5.0
They were able to get someone out to my house quickly to assess my AC issue, and were able to get the new unit installed and up and running within 3 days. Everyone I worked with was professional, friendly and knowledgeable. Very positive experience.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Austin W.
06/2020
5.0
Unfortunately had to hire these guys multiple times for separate jobs but each time was good work and an easy transaction

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Jacqueline P.
06/2020
4.0
The Licensed Plumber did a great job. The prices are very high.

Rating CategoryRating out of 5
quality
4.5
value
4.5
responsiveness
5.0

Yes, I recommend this pro

Anne M.
06/2020
5.0
For the job I needed done, I thought it was very pricey. But I hired them because they were able to start work immediately (which I needed).

Rating CategoryRating out of 5
quality
5.0
value
3.0
responsiveness
5.0

Yes, I recommend this pro
$600

Nick C.
05/2020
5.0
You get what you pay for and overall the prices are reasonable

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro
$892

Julie G.
05/2020
5.0
Very professional and will use them again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Charles M.
05/2020
5.0
very professional in every way.

Rating CategoryRating out of 5
quality
5.0
value
4.5
responsiveness
5.0

Yes, I recommend this pro
$1,471

Ken B.
05/2020
5.0
They were very customer friendly. Did great work. Explained the problem so I understood.

Rating CategoryRating out of 5
quality
5.0
value
4.5
responsiveness
5.0

Yes, I recommend this pro

Jeanne D.
04/2020
4.0
They were fast with service and service was done well. But price was bit height.

Rating CategoryRating out of 5
quality
5.0
value
3.0
responsiveness
5.0

Yes, I recommend this pro

Edward M.
04/2020
5.0
Second to none!! These guys are truly the best company I ve ever hired to do any plumbing work for me truly the best!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Michael R.
04/2020
5.0
The men worked as fast as they could. Finding someone who can work on a boiler that well is not easy. If I need any other work I will call them. They cleaned up the job sight.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Henry A.
04/2020
5.0
Prompt and very knowledgeable. They took apart my system and cleaned it and serviced it like no other company before. I will continue to use this company and recommend them to others.

Rating CategoryRating out of 5
quality
5.0
value
4.5
responsiveness
5.0

Yes, I recommend this pro
$2,199

Diana D.
03/2020
4.0
no comment provided

Rating CategoryRating out of 5
quality
4.0
value
3.0
responsiveness
4.0

Yes, I recommend this pro

Michael H.
03/2020
5.0
Professional and helpful with questions and concerns work was done in timely matter and left home clean and functional

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Contact information

2819 North Point Blvd, Dundalk, MD 21222

http://www.reliabilityhome.com

Service hours

Monday:
8:00 AM - 8:00 PM
Tuesday:
8:00 AM - 8:00 PM
Wednesday:
8:00 AM - 8:00 PM
Thursday:
8:00 AM - 8:00 PM
Friday:
8:00 AM - 8:00 PM
Saturday:
9:00 AM - 5:00 PM
Sunday:
9:00 AM - 5:00 PM

Licensing

Licensed*

Trade License Number
103518
Trade License Locale
PA
Trade License Expiration
09/12/2025
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

heating & cooling contractor

FAQ

Monday: 8:00 AM - 8:00 PM

Tuesday: 8:00 AM - 8:00 PM

Wednesday: 8:00 AM - 8:00 PM

Thursday: 8:00 AM - 8:00 PM

Friday: 8:00 AM - 8:00 PM

Saturday: 9:00 AM - 5:00 PM

Sunday: 9:00 AM - 5:00 PM

Reliability Home, LLC accepts the following forms of payment: CreditCard
No, Reliability Home, LLC does not offer free project estimates.
No, Reliability Home, LLC does not offer eco-friendly accreditations.
No, Reliability Home, LLC does not offer a senior discount.
No, Reliability Home, LLC does not offer emergency services.
Yes, Reliability Home, LLC offers warranties.

Contact information

2819 North Point Blvd, Dundalk, MD 21222

http://www.reliabilityhome.com

Service hours

Monday:
8:00 AM - 8:00 PM
Tuesday:
8:00 AM - 8:00 PM
Wednesday:
8:00 AM - 8:00 PM
Thursday:
8:00 AM - 8:00 PM
Friday:
8:00 AM - 8:00 PM
Saturday:
9:00 AM - 5:00 PM
Sunday:
9:00 AM - 5:00 PM