Two Maids & A Mop provides professional house cleaning services to all of Montgomery County. We are fully licensed, bonded, and insured against any worst case scenario. Our unique Pay For Performance Plan provides our Customers with a true sense of assurance that every cleaning will be just as important as the last. Give us a call and find out why we are a maid service worth talking about!
I would not recommend this company to anyone. I had a couple of discussions with a representative of the company before we hired them to discuss what we needed done. Due to some construction work, a layer of dust had settled on all of the furniture and items in our finished basement. I was very clear that we needed a thorough cleaning of two rooms and that everything in those rooms needed to be wiped down and I wanted to make sure that the company would could handle the task, regardless of the cost. It was important to us that the cleaning be done correctly. The representative was clear that she understood and assured me they could handle it and gave me a quote for the work. We had difficulty scheduling and the company changed from sending one cleaner to two on the morning of the service with the amount of time paid for cut in half (which made sense given two people were doing the work). However, what we got was a superficial cleaning with only the obvious areas wiped down. We continually find other items and areas that weren't touched or cleaned. When we reached out with feedback to the company, the owner responded that we should have contacted her earlier. We were clear what we wanted and the company was clear that they could provide this service, but the company didn't do what we hired them to do. I believe the owner's view was that it was our fault that her company didn't do a thorough or decent job and that we should have inspected every item at the time the work was done.
Description of Work: We hired this company to clean two rooms in a finished basement after we had some construction work done that generated a lost of dust.
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0
$135
Response from Two Maids & A Mop
Our policy at Two Maids is to make sure that our clients are happy. We will come back and reclean for free if the client is unhappy in any way. However, in order to fix a problem we need to be aware of a problem. In this instance Mr. [Member Name Removed] didn't let us know there was a problem until six weeks after we cleaned his place. It was never my opinion that it was Mr. [Member Name Removed]'s fault that the cleaning was not done properly. My discussion with him was that if he would have contacted us sooner we could have come back to address the issues that he had. We never like to leave any client unhappy.
Sandra S.
04/2017
5.0
house cleaning
+ -1 more
Fantastic-everything was cleaned including baseboards, dust bunnies around ceilings and lights. They even showed little touches of caring by folding all the towels in the bathrooms in a pretty way and folding over the toilet paper. There was just no comparison to the type of "clean" they did to my previous cleaning service. Outstanding job and I will be using them routinely as well as recommending them as first choice should anyone ask me to recommend a cleaning service. You will not be disappointed.
Description of Work: Routine cleaning including dusting, mopping, cleaning of bathrooms, blinds, hardwood floors, carpets.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
C. D.
11/2015
5.0
house cleaning
+ -1 more
They did an excellent job and were very polite. Before leaving, they asked me if they had missed anything.
Description of Work: Two hours of cleaning. They cleaned the kitchen, dining room, living room, 2 bathrooms, and 2 bedrooms. They mopped all floors, took out all trash, and cleaned all mirrors.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$160
ALLISON V.
08/2015
5.0
house cleaning
+ -1 more
This was the ladie's first time here. They asked for priorities and then went right to work. They were poised, polite, communicated perfectly and cleaned perfectly. I am really particular with housecleaning services. These gals did not need any instructions and used all the right products. I would do it again and would recommend them to everyone. Thank you, Two Maids & a Mop!
Description of Work: Arrived with good energy and a smile that lasted the entire visit. Great cleaning and friendly, responsive young ladies
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$240
Response from Two Maids & A Mop
Thank you so much for the kind words! Both Kim and Kate are delightful young ladies to have on our team, and we are so glad to hear that they made sure you had a great first experience with Two Maids. We hope to hear from you again soon!
Joanne A.
05/2015
5.0
house cleaning
+ -1 more
Elle and Ronnie were great. They were professional and very accommodating. They did an excellent job and made my life easy.
Description of Work: They cleaned up after I moved.
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Service Categories
House Cleaning,
Apartments
FAQ
Two Maids & A Mop is currently rated 4.7 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Two Maids & A Mop accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Two Maids & A Mop offers free project estimates.
Yes, Two Maids & A Mop offers eco-friendly accreditations.
No, Two Maids & A Mop does not offer a senior discount.
No, Two Maids & A Mop does not offer emergency services.
No, Two Maids & A Mop does not offer warranties.
Two Maids & A Mop offers the following services: House & Office Cleaning.