Bowen Remodeling & Design

Outstanding! Friendly, prompt, and they covered everything with drop cloths and plastic sheets daily, and removed it at night. i was consulted for approval at each design step (i.e. - placement of niches in shower, tile design, floor border, etc). Project manager stopped in every 3 days to ensure that all was going according to plan and that I was satisfied. Each process was explained in detail, and I learned why each step was necessary. We look forward to our next project with Bowen.

They were very expensive, professional, thorough, and prompt. They also knew what they are talking about.

We couldn't be more happy. Their professionalism, politeness and courtesy were outstanding. I think what struck us most with the different workers was the pride in their work. They were excited about doing an excellent job. They were meticulous in making sure that the work was done as expertly as possible. Chuck, the 1st workman to show up was extremely diligent in his tile work. I felt sorry for him 1 day because he had to make a lot of tile cuts in the rain. he didn't seem to mind. Billy the painter was very proud of his work, from patching the holes to his painting of the walls. With all of the workers, they took the job as a matter of pride. it is their art and a reflection on who they are. Samantha was very accommodating from the day she came over to do the measuring to the time we spent refining our wishes to the walk through. Very nice, knowledgeable and honest. We would recommend Bowen Remodeling in a heart beat and will certainly use them again.

Very well! I am so pleased we decided to use this company. The staff was friendly, listened to our needs and assisted us with making choices for a remodel of our bathroom. There are so many choices and they made some great recommendations. The bathroom is beautiful, we love the tile and especially the shower doors are high quality and are above and beyond what we expected. The material used for the project are high quality and I am sure we will be satisfied for years to come.

The experience was very good and they did a very good job. They did the complete thing and the job was well done. They have a lot of respect for their clients. When they are working and If you need anything, they do respond positively. We never really had a argument with them or anything like that.

The estimator came out and was very professional and made me feel very comfortable with signing with their company. They have a showroom with everything in it, which made it very easy to make all my selections for the bathroom. The crew showed up on time everyday and kept all areas they were working in very clean. I am very happy with my bathroom and the company and I would recommend them to anyone.

The service was excellent. The young designer was full of energy and responsive to my specific needs. I would highly recommend using them for any project big or small!

We met with a young woman from Bowen in January. During our initial meeting she was pleasant but did come across as being inexperienced. She took measurements and stated it would be approximately a week and a half to generate drawings and provide us with an initial estimate. There was no follow-up by phone or email in the stated timeframe. Approximately 3 weeks later I emailed her to try to attempt to coordinate a time to review drawings and obtain the requested estimate. It took her 6 days to respond to my email at which point she stated she had been out sick and that the computer program they use to generate the plans and estimate was not working but she was hopeful it would be up again later in the week. She further stated that she would like to set-up an appointment for us to come in later in the week, possibly the weekend. I responded requesting a time on Saturday as she had proposed. I did not receive a response by phone or email. I called Bowen directly 2 days later to try to determine the status of the requested appointment. The receptionist indicated that she wasn't sure if there was an appointment on the books, but that they could take a message for me and the estimator would call me back. At that point I also asked if the business owner could please contact me regarding our poor customer service with Bowen. That was in February. It is now April and I have had no follow-up from the initial estimator or the business owner. Very poor communication. Very poor customer service. We have, not surprisingly, contracted with another company to complete our work.

Began on 2 December 2013, the time estimate to complete the job provided by the project manager was 2-3 weeks, with the caveat that the shower door would take a couple of weeks longer. All work was completed by 17 February 2014 - 77 days/11 weeks. Demolition and beginning stages of remodel were accomplished by mid-December. Craftsmen on site were prompt, ensured that everything was protected as much as possible from debris and dust, did excellent work - they all deserve an A+ rating. I am very satisfied with the final result. My only complaint is with the project manager's time estimate and the PM's slow and sometimes no responses to phone calls and emails. I'd like to attribute that to youth and inexperience.

They did a great job, I would definitely use them again, My designer was awesome to work with, very professional, listened to what I wanted and made some great suggestions. the construction team did a great job. they actually worked on my house prior to me moving in so I was not there for much of the work, I always found the area neat and clean when they left.

I needed to replace my 1970's tub and tile and opted for a full bathroom makeover. After speaking with the owner at a local home show, I visited their showroom. This helped the design process from the very start. They have many bathrooms on display and walls of tile, cabinetry, and fixtures. Once I had an idea of what I wanted, the designer came to my home and made suggestions based on the size and layout of my bathroom. She took all measurements and had a quote to me the same day. The price was a little higher than I expected but I was willing to take a chance due to their great reviews. The foreman, electrician, plumber, and painter were professional and did quality work. They were neat and covered all the master bedroom furniture and flooring to and from the bathroom to protect it while they worked each day. The job was completed on schedule and to my satisfaction. They say you get what you pay for and I definitely got excellent quality for my dollar. I am in the process of contracting with Bowen Remodeling and Design to replace a leaky neo-angle fiberglass shower with a mudset tile floor and walls. I am pleased with the quality of their work and highly recommend them to others.

Very good company did a beautiful job bathtub looks new. Very happy with this company.

The experience was great. They have a very nice showroom, lots of options to chose from and they are flexible to work with you.

This company is the best we have ever used. A dream experience. We completely gutted the master bathroom, put in a new window, relocated practically everything. We remodeled a powder room and a hall bath with new fixtures, counter tops and cabinets. Starting with the design, they were knowledgeable about products and gave sound advice on the best product for the money. They didn't try to up sell us but told us when we could save money on a different product. They thought of all the little details that made the finished project have all the conveniences that we didn't think to ask for. Their showroom display is excellent where you can actually see the quality of the products you are ordering. They started the work when they said they would and came everyday until it was finished. Their employees were professional, neat, skilled, polite and cleaned up after themselves everyday. They covered the carpets with tarps from the front door to the bathroom. The quality of the fit and finish is superior. Their time estimate from start to finish was accurate. We can't believe we found them. I would highly recommend them.

They also do general contracting work. I believe they are on by Bowen Contracting, and we had used them for other work also. They did an excellent job, and we had no complaints. Their demeanor and customer service skills were very nice.

Our appointment was set for 6:00 pm. By 6:30, no one showed up, so I called the office. The office was closed, so I left a message on the answering service. No one called back. Two days later, I called the office again. This time, I talked to a person who took my information and said that she would give the message to Samantha Bowen. It's now four days later, and still, no phone call. I can appreciate that everyone makes mistakes and schedules can sometimes be unpredictable, but the lack of any explanation or communication is just inconsiderate and unprofessional. I have no input on the quality of this company's work, since they did not actually do the work.

Badly, please see the above message.

Overall it was a waste of time for everyone involved.

From estimate to installation work was achieved with relative ease, and all associated trades were coordinated. The company was flexible and always tried to meet my needs. The painters were outstanding and very neat. (Painted the entire second floor)

At first, they came and gave estimate then I have to do some follow ups for the schedule. They e-mailed and called back for the reminders and when they are finally coming. We were painting when he came and he just did his job. He told me everything what he is doing. His work was amazing; it was a real package, there was nothing left for me to clean, and he just did a great job. My husband had an engineering degree and he is amazed with his works. He is really professional. He is also famous in the area and good, he is somebody you could call and rely on your stuff. I am happy with the whole thing. I got more than the service I needed.

They were very polite. They were thorough. The proposal was technically correct. They were very responsive, they call us back.

They have been fabulous. They helped fix an electrical issue we've always had when they remodeled. The price was less expensive then other quotes we received. Their quality, punctuality, and professionalism are great. I would use them again in a heartbeat.

Up until the very end, everything went well and the men were all very nice. The problems began when we were trying to get them to come and finish a small part of the job. They had to move a wall and install some more tile. It was not done the way we wanted. My husband let them know of this. Eventually, Tom, the head carpenter, came out and finished the project. Everything wound up looking wonderful! The only issue we had in the end was with a door Tom hung; again, he came out and fixed everything right away.

I thought they were very nice and the price was reasonable. I went to their showroom and picked stuff out and the lady was very nice. The only thing is I put down the down payment and have emailed her a few times and she has not gotten back with me. They are not scheduled to start until April 30, 2012.

Estimate provided timely and was reasonable. Estimator, installers, and painter arrived on time and very personable. Office personnel very responsive to my questions. Workmanship superb ... Wonderful experience ... I highly recommend Bowen Remodeling & Design.