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Sparkletime Cleaning Service

House Cleaning, Carpet Cleaning, Floor Cleaning and Waxing,

About us

Here at Sparkletime we value customer satisfaction, which is why we provide quality carpet cleaning, house cleaning, office cleaning and upholstery cleaning services at a very reasonable price. Sparkletime is family owned, operated, and provides the very best cleaning services in most parts of Maryland. We are registered and insured with one goal. Exceed every customer's expectation every time.

Business highlights

15 years of trusted experience

Services we offer

House, Office, & Commercial Cleaning. Carpet & Upholstery Cleaning. Post Construction Clean Up. Move Out & Move In Cleaning.

Services we don't offer

Ask for details.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

5%



Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.6382 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
73%
4
15%
3
8%
2
2%
1
2%


Rating CategoryRating out of 5
quality
4.6
value
4.6
professionalism
4.7
responsiveness
4.8
punctuality
4.7
Showing 76-382 of 382 reviews

Rebecca H.
04/2015
4.0
house cleaning
  + -1 more
Rather superficial, but good enough.
Description of Work: clean house

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

$200

Response from Sparkletime Cleaning Service
What this house needed was beyond cleaning, it needs a major renovation. The house was extremely cluttered and old. There were rooms that could not even be cleaned because it was so cluttered there was no space to walk. The wood floor had turned black. The cleaner worked so hard and the customer expressed extreme satisfaction and even gave a hefty tip. I am dumbfounded by the superficial remark; my mouth was wide open when I read the customer’s comments, lol.

Sean B.
04/2015
5.0
house cleaning
  + -1 more
This is the 2nd time I hired Sparkletime, and they were just as good if not better. They were on time, very professional, and even worked around my changing work schedule. I can't say enough good things about this company, and especially the women who clean for them. I highly recommend and will use again in the future. Thank you!
Description of Work: Total house cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$199

Response from Sparkletime Cleaning Service
All smiles-:) Thank you.

MikeS N.
04/2015
5.0
house cleaning
  + -1 more
Two person staff worked very hard cleaning the entire house. All rooms, kitchen, bathrooms, etc. Dusting, vacuuming. Very thorough, professional
Description of Work: Whole house cleaning

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$220

Response from Sparkletime Cleaning Service
Thank you for choosing us.

sylvia P.
04/2015
5.0
house cleaning
  + -1 more
The cleaning was very thorough. Sparkletime was able to accommodate my request on short notice and did an excellent job.
Description of Work: Full house cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$240

Response from Sparkletime Cleaning Service
Thank you for choosing us.

Margaret O.
03/2015
5.0
house cleaning
  + -1 more
What a wonderful company! I cannot say enough about how positive this experience was. We had an absolute disaster of a dust situation in our house after extensive construction, to the point where one of us could not even live in her room. SparkleTime came, and when they realized how bad the situation was, they brought in heavy duty equipment, and they stayed for over 12 hours! I cannot believe the level of detail they employed (cleaning out every single cabinet and open space). The quality of their work was so impressive, I cannot believe this is the same house! They also were very personable and a pleasure to have in my home. I look forward to hiring them again for much less extensive, maintenance cleaning. What a first-rate group!
Description of Work: They cleaned up an incredible post-construction mess, which involved most of the surfaces being coated in thick dust.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$490

Response from Sparkletime Cleaning Service
Thank you for the review and for sharing your experience. We appreciate it.

Laurie V.
03/2015
5.0
floor cleaning, house cleaning, upholstery cleaning, window cleaning
  + 2 more
I and my husband are very particular about our house being cleaned. I did not think I would be so willing to let a service come in and clean our home. The girls came on time and did such a wonderful job on all rooms. Best decision I ever made, very professionally run! The owner of the company called to make sure we were satisfied before his team left and I was. I will for sure use Sparkletime Cleaning Service again. Thank you, for making my life a lot easier.
Description of Work: Cleaned Townhouse * Cleaned bathrooms 2 1/2 bath(glass doors in both full baths) * Vacuumed all rooms with carpet and even vacuumed couch. * dusted all rooms/cleaned all mirrors * cleaned kitchen(stainless steel) * cleaned wood floors in main level, basement, and staircase leading down to basement * cleaned glass on storm door and main door

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$199

Response from Sparkletime Cleaning Service
Thank you for choosing us!

Kerry B.
03/2015
1.0
house cleaning
  + -1 more
After the initial emails we were then told that it "takes more time" to clean an empty house. Ludicrous. The advertisement did not stipulate a time constraint nor that there was any concern beyond house sizes. There were extra charges for cleaning of appliances which we had never requested. This company is deceptive in their practices with trying to, essentially, renegotiate a price for service beyond what is stated in their ad. DO NOT USE this service unless you have a conversation and be prepared to ask for everything in writing. I can't tell you if they know how to clean or not. We cancelled the transactionThey will never set foot in one of our properties.
Description of Work: This service was listed as a coupon for a "Whole House Cleaning" of up to 3500 sq ft. Once accpted we were notified by the service that there would be extra charges of $100 and that we should have read the fine print. We did read the fine print and there was no mention of any charge for $100.

Rating CategoryRating out of 5
value
1.0
professionalism
1.0
responsiveness
3.0

$200

Response from Sparkletime Cleaning Service
One of my prayer points at night is that may we only get reasonable customers, which we do 99% of the time but you can't totally escape issues like this in the service industry. Please see email exchange between us and the customer: Sparkletime Cleaning Service yesterday Hello [name removed], Hope you had a nice day. There is a $100 additional fee for empty houses. Please read the deal fine prints for clarification. Please confirm agreement to this fee so that we can schedule the service. Sincerely. Sparkletime Cleaning [name removed] 17 hours ago There is nothing in the fine print referencing a $100 fee of any sort. I just had the whole house painted and got a discount because it was empty. I just had carpet cleaning done throughout, again I got a discount because the house was empty. Not sure what about an empty house makes it more difficult to mop floors, etc. Please cancel this order and credit my account. Thanks very much Sparkletime Cleaning Service 11 hours ago Hello [name removed], There is no reason to be upset. It’s the company policy and our deal requirement. It's clearly stated on the deal that empty houses carry additional charges, so that customers who don't want to pay the additional charge can decide not to purchase. Just FYI empty houses require more cleaning and takes more time. We clean inside the fridge, oven, all baseboards, inside kitchen cabinets, more open areas. Etc. Please contact Angie's List for a full refund. You made the payment to Angie's List and not us. We don't handle the money aspect but once you contact them they will process your refund immediately. Sincerely, Sparkletime Cleaning [name removed] 2 hours ago "No reason to be upset: ? Attached is your "fine print". I repeat - there is nothing in there regarding additional charges of $100. Your indication of anything but is simply false. Your ad was for a "whole home" cleaning of up to 3500 sq ft, not a partial house cleaning where it is possible to walk around furniture without cleaning the areas behind. Your extra charge for refrigerators was not requested nor was a special cleaning of the oven. And just FYI for you, I don't care that an empty house requires your people to actually work and take more time. Your ad was explicit - up to a 3500 foot house for the stated price. To try to state otherwise and add additional charges that are not listed and were not requested is deceptive. We will certainly contact Angie's List to facilitate a refund and submit an evaluation of this entire experience. Further we will be contacting the credit card company to stop any payment. We will also be more than happy to share our opinion with friends, neighbors and other landlords / property owners that would need services in the future. Goodbye The Fine Print: Deal must be purchased through Angie's List to be eligible for discount Not valid for cash back Coupon cannot be combined with other specials or offers Coupon cannot be applied to current or past jobs Coupon is for residential service only Appointments are to be performed during normal business hours Coupon must be used in one continuous visit and can not be broken up into separate dates. One Coupon Per household (multiples may be purchased as gifts for different addresses) Inside refridgerator cleaning available for a $25 fee Inside oven cleaning available for a $25 fee Move-in or move-out cleanings will be an additional $50 All dogs should be secured or locked away at time of service due to insurance requirements Offer covers 3,500 square feet. Homes larger than this can be done with this offer, but there will be an added fee Homes in extreme or poor conditions will require additional time, which will carry an added charge Offer DOES NOT cover exterior of home One or two cleaners may be provided depending on the job Promotional value expires six months from date of purchase. Purchase amount does not expire Sparkletime Cleaning Service 2 minutes ago Empty houses are considered move-in or move-out, and that incurs a $50 fee (please see the fine print). We automatically include oven and inside refrigerator cleaning for an additional cost of $25 each (please see the fine print). In the event that a customer does not want the oven and refrigerator cleaned, we simply exclude the charges. It is not mandatory to have ovens and refrigerators cleaned. You stated that you received a discount from painters and carpet cleaners. Carpet cleaners and painters prefer empty houses because they don’t have to be cautious about moving or damaging furniture. It is in fact the reverse for house cleaning companies. Additional spaces take more time to clean and in our industry, time is a precious commodity. We communicate every additional charge with our customers before rendering service. It is important to communicate because we want to deliver the service the customer is expecting at a price we both agree on. If we cannot come to an agreement on price or service, either party is free to walk away. The fact that we cannot come to an agreement on price does not warrant threats from you.

Deanna W.
03/2015
5.0
house cleaning
  + -1 more
It went okay. They did a decent job. It wasn’t totally perfect, but it was sufficient. I appreciated how responsive they were to short notice on my part, and willing to work around my schedule. I would give them an A-.
Description of Work: I bought a Big Deal for $199 for a Whole Home Housecleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$199

Response from Sparkletime Cleaning Service
We aim for perfection but the reality is no one or company is perfect. Thank you for the review!

Mark A.
03/2015
5.0
floor cleaning, house cleaning, upholstery cleaning
  + 1 more
I was told that it would be a complete cleaning, but they didn't move chairs to wash the floor under dining room. I just feel that they didn't do what I expected .
Description of Work: Vacuumed, dusted baseboards.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0

$100

Response from Sparkletime Cleaning Service
Sorry to hear that. We always mop floors under the dining table. Is it that he felt it wasn't done? I wish he asked us about the floor when he did the walk through with us. That would have been a small fix. We would have done it again in his presence just to reassure him that it was done.

Nicola D.
03/2015
3.0
house cleaning
  + -1 more
This is the second time I've used the service. The first time, the service sent two women to clean my house for five hours. The second time, they only sent one person for about 7 hours. While she was diligent in her work, the house cleaning would have been more thorough with two people. I keep up the house pretty well in between professional cleaning, but my house is 3500 sq ft and there's just no way for the service to deliver all they promise to do with only one person. I'm on the fence about whether I'll use them again.
Description of Work: Cleaned my house.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$199

Response from Sparkletime Cleaning Service
The deal disclosure clearly states that the customer may get one or two cleaners. The fact that she got two cleaners the first time does not mean she will get two cleaners the second time, it's a deal (Voucher). Some customers don't understand how deals work - You're getting a full service for almost half the price, the company has to structure it in a way that won't make them bankrupt.

sally G.
03/2015
5.0
house cleaning
  + -1 more
I had a specific date in mind that I wanted to confirm before purchasing the deal/ the owner replied promptly to my question and scheduled the cleaning as requested. They were set to arrive between 4:30 and 5:30, but earlier in the day the owner called to say that due to weather related issues (it was during the snow and ice events) , they would be running a little late. One person arrived during the new time window given, and immediately set to work. Throughout the evening 2 more workers arrived. They did a very thorough cleaning, and stayed until after 10:30 at night to complete the job. I was very satisfied with their work.
Description of Work: They cleaned the whole house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$199

Response from Sparkletime Cleaning Service
-:) All smiles...

Sarah M.
03/2015
5.0
house cleaning
  + -1 more
We had a great experience from start to finish with Sparkletime. The communication was prompt and excellent, the price was very reasonable, and the cleaning itself was very thorough and well done. We would definitely call them again if we need cleaning services in the future.
Description of Work: We had a move-out cleaning completed for our 800 sq.ft. apartment.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from Sparkletime Cleaning Service
Thank you!

Roderic F.
03/2015
5.0
house cleaning
  + -1 more
Went very well. Took almost 4 hours w/ one person and she did an excellent job.
Description of Work: Cleaned the whole house in the midst of a severe snow storm, which spoke a lot to their professionalism.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from Sparkletime Cleaning Service
Thank you!

catherine R.
03/2015
5.0
house cleaning
  + -1 more
It went fine. It was clean when they left.
Description of Work: Sparkletime Cleaning Service cleaned my house. It was a big deal purchase. They cleaned 1600 square feet.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$199

Response from Sparkletime Cleaning Service
Thank you for your patronage!

Mark H.
03/2015
5.0
house cleaning
  + -1 more
Great job! They are punctual, polite, helpful, and clean like it is their own home. We now use them every month.
Description of Work: Clean 2 levels of my home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$199

Response from Sparkletime Cleaning Service
Thank you for your patronage!

Marjorie H.
03/2015
3.0
house cleaning, upholstery cleaning
  + 0 more
People were OK but the cleaning was insufficient. Dust and cobwebs left, no cleaning underneath sofa for example.
Description of Work: House Cleaning

Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0

$199

Response from Sparkletime Cleaning Service
At completion of service the customer expressed satisfaction. I wish she had mentioned this to us or called us the next day, we would have gone back to clean those areas.

Shannon P.
02/2015
5.0
house cleaning
  + -1 more
Fantastic service. The team at Sparkletime knew we had a specific timeframe and went out of their way to get it done....In a terrible snowstorm!!! Their communication ahead of time to confirm the appointment was appreciated. They were professional courteous and very thorough. I would highly recommend their service. They paid attention to all of the details - including ceiling fans etc. We would definitely use them again.
Description of Work: Cleaned approx 2,000 sq ft house from top to bottom.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from Sparkletime Cleaning Service
I'm glad we made it happen despite the weather. Thank you for your patience also...

Ryan M.
02/2015
5.0
house cleaning
  + -1 more
There were two women that were super friendly and wonderful. They took two hours and were very thorough. They did an amazing job on my home.
Description of Work: They came in and did a full thorough house cleaning for us.
Rating CategoryRating out of 5
Yes, I recommend this pro
$199

Response from Sparkletime Cleaning Service
Thank you for choosing us-:)

Laszlo G.
02/2015
5.0
house cleaning
  + -1 more
They did not provide the kind of service I need.
Description of Work: Purchase a Big Deal for a Whole Home Housecleaning (Homes up to 3,500 sq. ft.)

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0

$199

Edmund K.
02/2015
5.0
floor cleaning, house cleaning, oriental rug cleaning, window cleaning
  + 2 more
cleaned all windowsills, all the floors, vacuumed all rugs, cleaned all appliances.
Description of Work: Arrived promptly on time and got right to work. They works constantly for the agreed upon time and did a very good job. We were well pleased.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$199

Response from Sparkletime Cleaning Service
Thank you for your patronage!

Bunmi C.
02/2015
5.0
house cleaning
  + -1 more
I called Sparkletime prior to purchasing the Angies List deal they were offering to confirm availability. The gentleman I spoke with was very professional and I was able to schedule services within a week of my purchase date. The cleaner arrived on time and made sure to check with me on exactly what I needed done. All in all, it took about 4 hours and I was pleased with the end result.
Description of Work: Whole house cleaning

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from Sparkletime Cleaning Service
Thank you for your patronage!

Steven G.
02/2015
5.0
house cleaning
  + -1 more
They called that morning to ask if it was alright that they be a bit early, which worked out much better for us. They arrived at the agreed upon time and went right to work. The house was recently vacated and being made ready for the new tenants. They cleaned everything (baths, kitchen, wood and carpeted floors, baseboards all in several hours. They did wonderful work and were very understanding and pleasant. I would highly recommend this company.
Description of Work: They cleaned my 3 story empty house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from Sparkletime Cleaning Service
Thank you for your patronage!

Debra B.
02/2015
5.0
house cleaning
  + -1 more
They had a professional demeanor over email. Didn't use deal.
Description of Work: Whole housecleaning.

Rating CategoryRating out of 5
professionalism
5.0

Yes, I recommend this pro
$199

Response from Sparkletime Cleaning Service
Thank you for the opportunity!

Christopher C.
01/2015
5.0
house cleaning
  + -1 more
House had been renovated so there was a lot of dust. They did a good job. They get a B.
Description of Work: Cleaned whole house

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$199

Response from Sparkletime Cleaning Service
Thank you for your patronage.

yves R.
01/2015
5.0
house cleaning
  + -1 more
They were great. They came as scheduled and were on-time. They did a good job cleaning the house.
Description of Work: They provided a regular cleaning of the entire house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$199

Response from Sparkletime Cleaning Service
Thank you :-)

Contact information

8721 Hayshed Ln, Columbia, MD 21045

http://www.officeandhousecleaningservice.com

Service hours

Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM

Licensing

Bonded

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

House Cleaning,
Carpet Cleaning,
Floor Cleaning and Waxing,
Window Cleaning,
Oriental Rug Cleaning,
Upholstery Cleaning,
Errands

FAQ

Sparkletime Cleaning Service is currently rated 4.6 overall out of 5.

Monday: 9:00 AM - 5:00 PM

Tuesday: 9:00 AM - 5:00 PM

Wednesday: 9:00 AM - 5:00 PM

Thursday: 9:00 AM - 5:00 PM

Friday: 9:00 AM - 5:00 PM

Sparkletime Cleaning Service accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
Yes, Sparkletime Cleaning Service offers free project estimates.
Yes, Sparkletime Cleaning Service offers eco-friendly accreditations.
Yes, Sparkletime Cleaning Service offers a 5% senior discount.
No, Sparkletime Cleaning Service does not offer emergency services.
Yes, Sparkletime Cleaning Service offers warranties.
Sparkletime Cleaning Service offers the following services: House, Office, & Commercial Cleaning. Carpet & Upholstery Cleaning. Post Construction Clean Up. Move Out & Move In Cleaning.
Ask for details.

Contact information

8721 Hayshed Ln, Columbia, MD 21045

http://www.officeandhousecleaningservice.com

Service hours

Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM