Sparkletime Cleaning Service

During the pandemic my father's regular cleaning service was discontinued and he asked me to find an alternative outside service. Sparkletime came to the rescue! They were willing to take a risk and go to a senior living community. They perservered in finding the location even though there is a maze of buildings on campus. And they did a great job doing both a deep cleaning and carpet cleaning for reasonable price. I was calling and texting the owner with many instructions and requests and Emmanuel was nothing but professional and kind. I would highly recommend his service for anyone in the Baltimore/DC area. Thank you Sparkletime!

I have used them for almost a year and have been very pleased. The staff is cordial and professional, and “hit the door running.” Unlike other cleaning companies, the ladies clean in the crevices and corners of the room and vacuum behind furniture. Most importantly the owner is very responsive to any questions or concerns - texting me immediately with the answer. While their services cost a little more, it is well worth it.

Workers were very punctual, courteous and professional. The carpets and the house were very clean. Would definitely hire again.

I hired this company for monthly cleaning and they started off strong for the first 2 cleanings and then rapidly deteriorated. First I requested a morning cleaning spot that quickly changed to the afternoon and/or evening and when I complained nothing changed. Second, they spot cleaning or completely skipped certain rooms. When I questioned the owner he repeated became defensive and argumentative. I complained repeatedly about the floors not being cleaned and the last straw was damage to the wood flooring. Not until I was canceling my service did the owner offer to have the cleaning redone and that was because I requested a refund. When I did cancel my service and discussed the damages as well as obvious rooms not being cleaned, the owner became scary. He attacked my personal character, threatened me, and stated: "I'd die before I give you a refund."

The quote was provided site unseen. Emmanuel found our home listing on zillow to come up with an estimate based on square footage. After they performed the first cleaning, there was some back and forth on the price as the home was apparently larger in person than what was shown online but ultimately, we landed on the original quote. The cleaners are afraid of dogs which forced us to keep Baxter secured during the cleaning. Baxter didn't like this. The cleaning was good but not great. Due to the fear of dogs and not being thrilled with the cleaning, we moved on to a different cleaning service.

Technician arrived on time and was very pleasant and professional. He thoroughly cleaned the carpets, removed stains and made sure everything was back to normal before he left. I was very impressed with quality of work and price.

I told them which levels to do and if there were any rooms they did not need to worry about. After they did the job I let them go. I didn't have any complaints. I will use them again.

It went OK. I should point out that this was my first time using this type of service and from that perspective Sparketime was very responsive and easy to work with also they encouraged me to check as they went so part of the "B" is my fault as there were items I didn't notice while they were onsite. That said, I would have preferred that they focus on the items I requested. Sparkletime dusted and vacuumed areas that weren't requested which is time that could have been spent focusing on the items I specified when they arrived. It was clear that they ran out of time, they left rather abruptly so I didn't get to inspect the areas they worked in the last 30 mins or so. I would use this service again, I would just be more attentive.

Very well. Communication is great & work is high quality. They usually send two people & that helps get the job done quickly. That's important for me since I work from home. They're all very nice & we're glad that we switched services to them.

Once I connected with Sparkletime, there was a brief text exchange for a price quote and we got on the schedule quickly. I left a note for the cleaners highlighting a couple key areas. We came home to a beautifully clean home with our concerns properly addressed.

We hired Sparkletime to clean our home. They were punctual and professional. All rooms were vacuumed, dusted, and surfaces cleaned. They did a wonderful job in our kitchen and the bathrooms.

This is the second time we've used a cleaning service. This company does a better job of dusting compared to our prior service. The other service did a much better job mopping the floors.

Sparkletime's cleaning team is prompt, professional and easy to communicate with. I really appreciate the text confirmation of the cleaning and time the day before. Very satisfied!

It was fine. We've had them only one time and they were on top of everything.

Very poorly. One the first visit, one of the women who was cleaning the kitchen misplaced a critical component of the garbage disposal system, which I had to replace via the Internet. While I deducted that amount from their bill on the second visit, I was still very unsatisified.

The staff was very nice and efficient. Things were a bit chaotic when they arrived, but they were able to get to work with little oversight and direction. They worked around cats, a crying newborn, and a tragic kitchen accident. We appreciated their help in making our home livable again.

Two cleaners arrived and were extremely slow. Not only did we not want to pay that much for cleaning we did not want people in our house that late.

Very well - only one person did the cleaning but she was very good and stayed over 5 hours to complete the job.

Very responsive and professional. The cleaner showed up on time and was meticulous. Will definitely be using them again

Two ladies start at one end of my house and in two hours time the place is brand spanking new and clean. I am amazed at how quickly and powerfully they work and how wonderful the house smells when they have finished. I couldn't be happier with a service! Bravo!

2 women arrived with all the cleaning supplies and just cleaned overall good job

Very nice and professional service. Did a thorough job.

It did not go well, they damaged our walls, ripped a toilet paper holder off the wall and they broke a mirror. The owner did take care of everything after filing a claim with their insurance.

We were really in need of a thorough cleaning and this company did not disappoint. The cleaners arrived on time, worked efficiently, and the house was left spotless. I really couldn't be happier and I plan to use Sparkletime again.

My house is sparkling clean. I am not exaggerating. They did everything. Cleaned three bathrooms (one was really disgusting), ceiling fans, base boards, wood floors, microwave, etc. My entire house smells and looks wonderful. I have never had my house cleaned before and it was a treat! Two people cleaned my house thoroughly in approximately 4 hours. Smells great and looks great. I will definitely call them in the future.