Sparkletime Cleaning Service

Service was purchased through a deal in this site. They made contact within a couple days to schedule the service. We received an expected arrival time and they arrived at the beginning that window. The two cleaners got right to work and did a superb job on the entire house. They did everything on the list we provided and a number of additional things we didn't think to request. Could not have been more satisfied with the experience. They arrived with all of their own materials and supplies. Our house was left as clean as it has been since we first moved in.

Second time I have used this service provider. Very considerate and professional. do a great job

They were prompt and got right to work. What I did not like was how the one lady cleaned. She used a rag with water no cleaning solution. As the rag dried she would wet it again. I am selling my place and was hoping for a real deep clean. The owner squeezed me in which was great but I had to go over the work. Lastly, as they were leaving she left the dirty rag on the kitchen table which was filthy. They were nice and the owner was great.

One person came to do a move-out cleaning from a house we rented. She did an amazing job! We got our security deposit back and the owners were very impressed with how good the place looked. Definitely would recommend! thank you.

The two female cleaners were nice and professional. They did a very good job. The house looks great!

After scheduling, I realized that I needed a different date. I sent an email to the provider to ask for a different date and he called me. I also received an email asking about how big my house was and there were other questions about my basement. So, I called the provider back and he seemed as if he was put out that I lived "so far away." It was a very strange conversation to say the least. I would not use this company. Unprofessional and sketchy questions.

Purchased a big deal and they did a good job for the price.

Gave this as a gift and the recipients said they were pleased with the service. The only exception being a sticky product used on their laminate kitchen floors.

arrived on time; did a decent job.

Very well. The only thing is I needed them to use my cleaning supplies. They used bleach on everything!

Emmanuel called about half-way through the cleaning service to see how things were going and if I was satisfied. His staff was so professional, courteous, friendly, and committed to getting the job done (no matter how long it took). It was truly a pleasure to have her in my home and would love for return service as needed. All cleaning supplies were provided and trash disposed of after the job was complete. Couldn't have asked for more. Feel that they went above and beyond and really cared about my satisfaction as well as how I wanted things done.

The cleaning went great, we have multiple pets are lives are really busy so we have a very hard time getting our house clean. The lady was nice and thorough cleaned each room of our house. I have to admit some of them really needed cleaning. Overall, this took about 4 hours. I really enjoyed that the $199 deal covered the SQFT and not by time. In the past I've had 2 hours strict cleaning with another provider and it didn't even cover most of my house. She was lady was very diligent and exhibited a strong work ethic and was happy to turn my house from a mess to exceptionally clean. There were a few places, that she missed such as cobweb's and a few dust areas but overall it was a huge improvement and I was really pleased with the work. I would say it went from like 4/5 to like a 9 out of 10. We hadn't had a deep in a really long time. I've gone with three or four different cleaning providers and I would say this has been one of the best. I hope to schedule a bi-weekly service.

The girls that came did a thorough job in an adequate timeframe. They dusted blinds in addition to the furniture. Their bathroom cleaning was very good. A supervisor came by after they were done to review the job and make sure we were satisfied.

The cleaning was great! Sparkletime exceeded my expectations. They made the appliances look brand new again (which was a tough job). The floors and windows gleamed. They dusted the ceiling fans and baseboards and the three bathrooms were spotless. They even swept up all the dust and cobwebs from our storage area in the basement. The house looked amazing and I felt good about leaving it to the new owners in such a clean state. The house even smelled good! (not that bleach and chemical smell you usually get after a detail cleaning). I couldn't be happier and I highly recommend. But the best part was that the ladies who did the cleaning were cheerful, polite, and kind. Moving is exhausting, but Sparkletime made it so much easier!

They are not the cheapest, but when they are here they clean nonstop and it is worth it. Their work ethic is excellent and they are a pleasure to work with. I also like the fact that they are going to charge a base fee for general cleaning and an additional fee for specific needs such as cleaning the fridge or the baseboards. I will be hiring them on a bi-weekly basis from now on.

Traffic prevented them from getting to my home by time promised but they called and texted to let me know the status of their ETA. Sparkletime lived up to their name --- my house sparkled when Yetty had completed cleaning. Very professional and performed qualilty service. I would definitely use their services again AND would request Yetty! Thank you Sparkletie.

I was promised a ?deep cleaning? (the owner?s words) of my father?s home as I prepare to sell it following his death. I was quoted $510 for which two people would clean the house and a third person who would clean two rugs. Given the large job with lots of windows and three full baths I thought the price was reasonable. What I got in return was an exceptional rug cleaner but only one cleaning person who did a very sloppy job. I was still finding problems with the house cleaner?s work four days after she returned to the house a second time following my initial call to complain. When the owner phoned me the morning of the appointment date to inform me that only one cleaner would be there I reminded him that it was a big job. He reassured me that he was sending out a ?team lead? and that she was more than capable of completing the job. I really don?t think she knew what she was doing. The windows that she did clean where heavily streaked with grime like she was using dirty water to wipe them down. Some windows she never cleaned. I specifically told her to clean a sliding glass door. When she returned after I called to complain she said, ?You left the door open so I didn?t think you wanted it cleaned.? (The door was open to help the carpet dry.) Two hours after she left I discovered she had not cleaned a single kitchen drawer and only one or two cabinets had been cleaned. One bathroom cabinet had sticky gunk on it. The mirrors and windows in one bedroom weren?t cleaned. An area of floor with spilled soap on it was pointed out to her and she still didn?t clean it. My sister rewashed the wood staircase and only then did it look clean. I?m just giving the highlights here. Some of this stuff I just didn?t check at first because I never dreamed in a million years that things like kitchen drawers would be ignored. I depended on Sparkletime to do the job right so I could focus on other issues related to getting the house ready for sale. (I don?t live in Maryland.) What I received was a headache requiring my sister and me to redo much of her work. Yes, the owner did come out personally and ask me if I was satisfied that evening the cleaner returned at 7 pm to respond to my complaints. But there comes a time when one realizes that the effort needed to make something right is too great for the circumstances; she would have been there another three hours to fix the problems I found later. I needed the house cleaned right the first time, especially for the price charged. I am on a tight schedule to get my deceased father?s home organized to sell. I have other contractors on timelines coming in and I didn?t have time to argue with Sparkletime over this. Perhaps the owner has other employees who would have cleaned much better; to call this person a ?team lead? and her work ?deep cleaning? defies the truth. With the exception of the carpet cleaner, Sparkletime wasted my time and my money.

I wish I could remember the young ladies name, but she was very kind and respectful! She did an awesome job.

Two women arrived and they were pleasant and started work right away. The bathrooms and the stove top needed particular attention and they did an excellent job. Bathroom shower doors have never looked so clean. They did a very thorough and detailed job. I would definitely use this company again.

They have different levels of cleaning. I was very happy the first time they came. I wasn't thrilled the last time. The first time they were prompt. The people were very good and they did everything that needed to be done. I wasn't here the second time and they left a lot to be desired. They forgot to wash the kitchen floor, but I think I'm going to give them another chance. I don't think they would do it again the second time. The price was fine.

They out performed my expectations. The cleaners were very nice and did a great job. I was not expecting as much as I got and the house was very clean.

Called up Sparkletime Cleaning Service at 12:20pm, explained we had an emergency and needed their services today. They said they would have somone out to me between 1pm & 2pm. 1:30pm they show up and got to work and were done quickly!!! Very Very Professional, Very Punctual and Most Accommodating for an emergency situation. I would recommend and will use them again!!! Thanks Sparkletime Cleaning Service!!!

I purposely did not give a comment about them. I’m trying to be fair because the owner of the company tried to help us work out some things. Our house was too big for the big deal that we bought so we were not able to use it. Our house is more than 6000 square feet. We had some other arrangements that we could do and I thought that was a reasonable thing for someone to do and we appreciated it. The services started and we were not pleased with the services that were being given but we did stick with them for a while and then we just figured that we will give instructions on things that we wanted them to do differently and where they should concentrate on more. Hopefully in time they will improve. There was actually some improvement in time. We never thought that they will do a good job but they created a big problem that was pretty bad and I guess they will have to pay for now. Towards the end of last June, He billed us money and that became more and more apparent to me after what we have done through for months when ultimately I think he does not want to be reached until he stopped corresponding with me even after we had a couple of pleas with the schedule. I was not hearing anything from him anymore and I just want him to get back to me regarding the financial arrangements that we have. So basically he was rude and wrong. I was basically upset about the financial situation, to begin was not even accurate. I am very confused. So ultimately I was not happy with the service in addition to the fact that we could no longer work with him in a personal way and it’s just about money. I don’t think that the staff listened to us very well. They just agreed with us but nothing was done about the situation. I don’t think that they were very thorough. I think that they cut a lot of corners. One thing that I like was that he was very flexible about the time when they could come and clean. We have crazy schedules and we could not commit a definite time for them to clean every week. So we always have random time for them to come out and clean and we worked with us well and was very understanding about that. I want to be fair in telling you what was good and what was not good. But I will never worked with him again. I felt just very uncomfortable with him. He was just trying to over charge us. He terminated his services with us without telling us.

the cleaning was above and beyond what I expected

The cleaner was very thorough, did a fantastic job, but took a longer time to complete the job than I had expected. Overall, positive experience, just wished I had planned for more time.