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Sparkletime Cleaning Service

House Cleaning, Carpet Cleaning, Floor Cleaning and Waxing,

About us

Here at Sparkletime we value customer satisfaction, which is why we provide quality carpet cleaning, house cleaning, office cleaning and upholstery cleaning services at a very reasonable price. Sparkletime is family owned, operated, and provides the very best cleaning services in most parts of Maryland. We are registered and insured with one goal. Exceed every customer's expectation every time.

Business highlights

16 years of trusted experience

Services we offer

House, Office, & Commercial Cleaning. Carpet & Upholstery Cleaning. Post Construction Clean Up. Move Out & Move In Cleaning.

Services we don't offer

Ask for details.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

5%



Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.6382 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
73%
4
15%
3
8%
2
2%
1
2%


Rating CategoryRating out of 5
quality
4.6
value
4.6
professionalism
4.7
responsiveness
4.8
punctuality
4.7
Showing 326-350 of 382 reviews

Sarah B.
04/2015
5.0
house cleaning
  + -1 more
.
Description of Work: I had several unanticipated scheduling changes which they accommodated. They were prompt, professional and I will hire them again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from Sparkletime Cleaning Service
Thank you for choosing us.

Dale M.
04/2015
4.0
house cleaning
  + -1 more
unknown
Description of Work: General cleaning. What they did was good but I didn't realize until after they left that they had not vacuumed the steps going to the basement which I had specifically asked them to do. It took them quite a while to do my small home. They were friendly, but were afraid of my small dog, so I had to keep him away from them. I do wish companies would let you know that ahead of time; maybe they could ask whether you had pets. My dog is not aggresive, but he does bark, so there's no blame, just a need-to-know. As I said, what they did was well-done; however, not worth $300 as the advertised "regular price."

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$199

Response from Sparkletime Cleaning Service
Thank you for the feedback.

Andria C.
04/2015
5.0
house cleaning
  + -1 more
unknown
Description of Work: Cleaned our house prior to an open house. There was an issue with their vacuum cleaners, but the owner came by with one, saved the day. They cleaned some areas they missed on a previous visit, so I gave them an A overall. They are a little more expensive than my old cleaning company, but more thorough and responsive.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$270

Response from Sparkletime Cleaning Service
Thank you for your patronage.

Michael J.
04/2015
4.0
house cleaning
  + -1 more
unknown

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

$200

Response from Sparkletime Cleaning Service
We had to discontinue service at the customer’s house because she had a request we could not honor for the price she proposed. The service was ended amicably.

Shelly L.
04/2015
4.0
house cleaning
  + -1 more
unknown
Description of Work: The cleaning was done well for a one person team. Was surprised only one person was sent to do the job of an entire house cleaning. But she did a good job and went back to re-do some spots that were missed. Overall good value for the money.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from Sparkletime Cleaning Service
Thank you for choosing us.

Emily K.
04/2015
5.0
house cleaning
  + -1 more
unknown
Description of Work: Two ladies cleaned the house top to bottom for a good 3.5 hours. They were amazing and I will be booking them in the future.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from Sparkletime Cleaning Service
Thank you for choosing us.

Earl D.
03/2015
5.0
house cleaning
  + -1 more
unknown
Description of Work: She reported on time and went directly to work. The house is 3400 ft and I thought one person would not be able to complete it in one visit, but she did and did a great job. I will use them again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from Sparkletime Cleaning Service
We are like the Marines of the cleaning industry. Thank you so much!:-)

John B.
03/2015
4.0
house cleaning
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$180

Response from Sparkletime Cleaning Service
Thank you for your patronage.

Andrew R.
03/2015
4.0
house cleaning
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
$199

Response from Sparkletime Cleaning Service
Thank you for your patronage.

Earlene G.
02/2015
5.0
house cleaning
  + -1 more
unknown
Description of Work: She arrived promptly. Cleaned entire house including vacuum, dusting, floors, etc. in a timely manner. She was very professional and did a fantastic overall job. I would definitely use this service again

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
punctuality
5.0

Yes, I recommend this pro
$199

Response from Sparkletime Cleaning Service
Thank you for your patronage!

sylvia P.
02/2015
5.0
house cleaning
  + -1 more
Well
Description of Work: Cleaned the house

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$275

Response from Sparkletime Cleaning Service
Thank you for the review!

Angela M.
02/2015
4.0
house cleaning
  + -1 more
unknown
Description of Work: They cleaned 3 bedrooms and 3 baths plus kitchen,living/dining combo,family room,and mud room. I returned home just as they were leaving. The garbage bag was sitting in the kitchen floor. They said they didn't know where to put it. My garbage can sits outside right next to the door in the mud room. One peak outside would have revealed it. Professionals should take the garbage they create with them, in my opinion but certainly not leave it in the floor for the homeowner to dispose of it. There were cobwebs visible on a couple of chair legs and the leg of an armoire plus wood floor under the chairs that were not touched. Also an area of carpet I had to run the vacuum over. It was a big job for 2 people so I would give a B-. I probably would not use them again at their full price. The $199 was a special.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

$199

Response from Sparkletime Cleaning Service
The customer purchased our well-priced deal which included one cleaner. It is very clearly stated on the deal. The home is about 2000 sq. ft., this is a one person job, however as a courtesy and as our schedule permitted, we provided two cleaners. Any reputable cleaning company will tell you that it is unhygienic and impractical to take “garbage they create with them” as the customer stated. The garbage came from trash cans that were emptied by our cleaners from different rooms all over the house. Our cleaners do not create garbage, it is not “our garbage” as the customer stated. Our cleaners place garbage in appropriate receptacles at each location. If they are unable to locate a garbage receptacle, then they are compelled to leave it in a leak proof bag in a conspicuous location. This is so it doesn’t go unnoticed for days, creating an odor. Moreover, the customer pointed out the location of the garbage can and our cleaner immediately placed it in the garbage can. In regards to the cobwebs found, that was an oversight. If she had informed us, we would have gone back immediately to clean the cobwebs found on the leg of the chairs. We are happy to fix any oversights; tell us our mistake we will fix it and all parties will be satisfied.

Victoria D.
02/2015
5.0
house cleaning
  + -1 more
unknown
Description of Work: Fabulous job. My house truly sparkled when all was completed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$199

Response from Sparkletime Cleaning Service
Thank you so much :-)

Paul D.
01/2015
5.0
house cleaning
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Sparkletime Cleaning Service
Thank you for your patronage.

Barry H.
01/2015
5.0
house cleaning
  + -1 more
Excellent
Description of Work: Whole house cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Response from Sparkletime Cleaning Service
This review put a smile on all our faces -:) Thank you!

Tara M.
01/2015
3.0
house cleaning
  + -1 more
unknown
Description of Work: They were late. There was only one cleaner cleaning a townhouse, so she skipped over a lot of areas. Although she used cleaning supplies that made it smell good she only wiped down dirty surfaces. For example, my shower doors were only wiped down so there was still soap scum on them. There was a grimmey film in my sinks. It did not look as though my place had even been dusted. My bedding was merely drapped across the beds...my 10 year old could have done a better job at making his own bed. I am quite sure that if I were not their last customer for the day and there had been more than one cleaner they would have done a better job...at least I hope. In all, I will not use them again, no will I not recommend their services.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
3.0

$199

Response from Sparkletime Cleaning Service
We take customer complain seriously but this particular complain was difficult for us to resolve because the customer made some statements that are contrary to what we discussed with her prior to cleaning her house. For instance she knew she bought a one person deal and we also reminded her about that when she emailed us to set up the appointment(So why complain one cleaner showed up when it was made clear to her and it’s clearly stated on the deal she purchased that it could be one cleaner doing the job). She also complained we came late when she clearly stated herself that 4:30PM would be best (She initially wanted a morning appointment and she later said 4:30PM would be best). We still had a word with our cleaner about the quality of service and we called the customer to apologize about the quality of the cleaning and we also offered her a re clean. She clearly made statements that are just not true. Truly there are times we arrive 30 minutes to an hour late. It’s inevitable in this industry – As long as you communicate the lateness with the customer. Please see the chain of emails between us and the customer below to have a better understanding of our frustration with her claims about not knowing it’s a one cleaner deal and time of arrival: Sparkletime Cleaning Service 8/10/2014 Hello Mrs. [removed member name], Hope you had a nice weekend. Please let us know when you'll like to have your house cleaned. Thank you. [removed member name] 9/13/2014 Would I be able to get my house cleaned on November 30th or December 1st early morning? Sparkletime Cleaning Service 9/13/2014 November 30th is a Sunday. We don't work on Sundays. We can do December 1st to arrive between 3;30&4:30PM. If that works please confirm the home address and a good contact number. Please see below for deal guidelines: Attention all customers - Deal Disclosure already on deal fine print but missed by most: Please be aware that this is a one or two cleaner deal. House cannot be over 3500 Sq. FT All dogs have to be secured regardless of size. All these conditions must be met for service to be provided. Thank you for your cooperation. Sparkletime Cleaning Service 9/13/2014 Sorry you said early morning. December 1st at 10AM. Thanks [removed member name] 9/13/2014 Hello. Actually Monday, December 1st at 4:30pm would be best. I have read and agree to your guidelines. My address is as follows: [removed member info] Sparkletime Cleaning Service 9/14/2014 Hi [removed member name], You've been scheduled for the 1st of Dec. They can arrive as early as 3:30PM. Thank you.

Mark A.
01/2015
5.0
house cleaning
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$199

Response from Sparkletime Cleaning Service
Thank you for your patronage!

Joy C.
12/2014
5.0
house cleaning
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$199.99

Response from Sparkletime Cleaning Service
Thank you for your patronage.

Tyree N.
12/2014
5.0
house cleaning
  + -1 more
Very well.
Description of Work: Clean house

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$199

Response from Sparkletime Cleaning Service
Thank you :-)

John E.
12/2014
5.0
house cleaning
  + -1 more
unknown
Description of Work: Cleaned the entire house and did an excellent job.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

Response from Sparkletime Cleaning Service
Thank you. Happy Holidays!

Nicola D.
12/2014
5.0
house cleaning
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$199

Response from Sparkletime Cleaning Service
Thank you!

Melanie R.
12/2014
5.0
house cleaning
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Sparkletime Cleaning Service
Thank you. Happy Holidays!

Gregg B.
11/2014
3.0
house cleaning
  + -1 more
Unable to schedule.
Description of Work: .
Rating CategoryRating out of 5
$199

Response from Sparkletime Cleaning Service
Customer bought a deal a few days to thanksgiving and wanted the cleaning done immediately. I explained to the customer that we were fully booked because it's thanksgiving week and a lot of people had already scheduled weeks in advance. I then provided him three possible dates to choose from but he became rude and asked for his refund and I advised him to get his refund from Angie's list. I wished he inquired about availability before he purchased the deal when he knew it was urgent, which is what most customers with an urgent request do. I still don't understand why a few customers take it personal when you don't have availability for the date requested. I do not believe this to be human nature. If you'd ask me, I'll say it's petty. ..

Linda J.
11/2014
4.0
house cleaning
  + -1 more
unknown
Description of Work: I bought a deal for $199 for a whole home housecleaning. My wife wasn’t too pleased since they sent one person to clean the entire home.
Rating CategoryRating out of 5

Response from Sparkletime Cleaning Service
Yes, we sent one person because the deal clearly states that it could be one person. I'm not sure I understand why the customer's wife wasn’t pleased. The house was cleaned to completion. All tasks were completed as stated on the deal. She bought a one person deal. She prepaid for the deal online so knew what to expect.

Courtney J.
11/2014
4.0
house cleaning
  + -1 more
Great
Description of Work: $199 for a Whole Home Housecleaning (Homes up to 3,500 sq. ft
Rating CategoryRating out of 5
Yes, I recommend this pro
$199

Response from Sparkletime Cleaning Service
Thank you.

Contact information

8721 Hayshed Ln, Columbia, MD 21045

http://www.officeandhousecleaningservice.com

Service hours

Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM

Licensing

Bonded

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

House Cleaning,
Carpet Cleaning,
Floor Cleaning and Waxing,
Window Cleaning,
Oriental Rug Cleaning,
Upholstery Cleaning,
Errands

FAQ

Sparkletime Cleaning Service is currently rated 4.6 overall out of 5.

Monday: 9:00 AM - 5:00 PM

Tuesday: 9:00 AM - 5:00 PM

Wednesday: 9:00 AM - 5:00 PM

Thursday: 9:00 AM - 5:00 PM

Friday: 9:00 AM - 5:00 PM

Sparkletime Cleaning Service accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
Yes, Sparkletime Cleaning Service offers free project estimates.
Yes, Sparkletime Cleaning Service offers eco-friendly accreditations.
Yes, Sparkletime Cleaning Service offers a 5% senior discount.
No, Sparkletime Cleaning Service does not offer emergency services.
Yes, Sparkletime Cleaning Service offers warranties.
Sparkletime Cleaning Service offers the following services: House, Office, & Commercial Cleaning. Carpet & Upholstery Cleaning. Post Construction Clean Up. Move Out & Move In Cleaning.
Ask for details.

Contact information

8721 Hayshed Ln, Columbia, MD 21045

http://www.officeandhousecleaningservice.com

Service hours

Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM