Tri State Restorations, LLC

Description of Work: Tri-State Restoration was called by my condo building manager to assess flood damage caused by a plumber working in the unit next door to mine while I was out of the country last year, and while Tri-State did a decent job assessing the damage (but with way more than needed water meter holes punched into my walls) and immediately setting up industrial-strength fans and dehumidifier to absorb the water, they completely dropped the ball with a personal request from me to supervisor Vince Paget. When I returned home from overseas, I personally asked Mr. Paget to perform mold testing (payment would come directly from my pocket since insurance doesn't cover this) by taking out a chunk of one of the effected walls -- since moisture/water had been inside the wall for more than a week before I returned home -- and determine whether there was any dangerous mold growth and whether mold remediation would be needed. Mr. Paget agreed with me via phone to do this; we agreed on the price; we agreed to meet at my home at a specified time that same day but I had to first confirm early leave with my office; and yet after several calls to Mr. Paget's cell phone in the afternoon to confirm that I could meet him at that designated time, I never ever heard from him again. Bizarre, to say the least, but totally unprofessional and inexcusable, and therefore the F rating across the board.