Kustom Floors LLC

Rudy's team does incredibly beautiful work. Many people have come through our house and commented on the beauty of the floors. Rudy also personally installed custom pegs to match our cabinetry throughout the house and it really adds an artistic touch to his outstanding job. Rudy is simply the best. He's very professional and knows the field like none other. He's always on top of the latest and greatest approaches and very knowledgeable. He's simply the best and I would recommend him to anyone!

Rudy impressed with his passion for the work and professionalism when he came to give an estimate. It was not the cheapest, in fact the contrary of 3 other estimates received, but we wanted to entrust the job to people who cared about quality. The meticulousness to detail and attention given to the sub-floor preparation would not have been undertaken by a lot of other companies who basically told us the job would take only 2-3 days. Kustom Floors took around 5 working days. That explains why their estimate came out higher than the others. But it was worth it.

This is the second time I have used this company. The crew identified areas of the floor that needed replacement, carefully replaced those with reclaimed heartwood pine that matched the original 1881 flooring, then skillfully sanded the floor and refinished it with three coats of a high traffic Bona product that will better withstand the higher traffic experienced in a kitchen. Great team, great work.

Rudy transformed a very dated/poorly built original staircase into a beautiful display of master carpentry and workmanship. The finished product changed the entire look of the downstairs and 2nd floor areas - from ugly to clean/refreshed/and high quality. The job took about a week to 2 weeks and was clean/professional in every way possible.

Great. It's been almost 2 years since we had the new floors installed and they still look like new.

Kustom Floors installed new basement floors, completely rebuilt our staircase, repaired an old railing, and expanded a utility closet in the basement. The work was very high quality with lots of attention to detail. It feels like we have a brand new basement, and our son has a new home for all of his toys! The basement is brighter, feels warm and welcoming, and we're looking forward to enjoying the space for years to come. The plans and timeline was communicated clearly and they finished on schedule. I would strongly recommend Rudy and his team for future flooring work. Great job!

Kustom Floors, LLC, refinished our thirty-year-old oak floors which were pretty damaged. First, Rudy and his team efficiently and carefully moved all the furniture from every room of our main floor. The crew who sanded and stained were professional and did quality workmanship. The entire project stayed on schedule and the finished product is beautiful! In addition, Rudy was and continues to be both available and communicative when I need to get in touch with him. I will not hesitate to use his company again.

Excellent - they did a beautiful job on the floors in the time frame they promised. They did a great job and left the rooms spotless.

Rudy and his amazing crew did a wonderful job refinishing our hardwood floors. Kustom Floors sanded, treated and stained our entire first floor to a beautiful golden oak. It has truly transformed our living space. Rudy is a true craftsman and takes great pride in his work. His crew has a great work ethic and highly professional. They made sure our house was well protected from all the dust. They also took the time to replace the furniture, place protective felt on every piece and do a final clean up so the place was ready to be lived in again.And when I had a question about apiece of floor board looking a bit rough, Rudy personally fixed it with all his tools as only a true craftsman could. I highly recommend Kustom Floors LLC.

Rudy and his team were great to work with. They take a lot of pride in their work and genuinely care that they do the job correctly and that their clients are satisfied with their work. They finished the project right on schedule and were great at communicating progress and completion date. I would highly recommend this company, you won't be disappointed!

The floor is absolutely stunning. We get compliments on it from every other contractor that has been in our home during a recent renovation, and most importantly, it is exactly what we wanted. We were looking for a natural look to our new white oak floors, and Rudy was able to deliver that perfectly with Bona Natural Seal and a couple clear coats of Bona Traffic HD. Workmanship was excellent, and Rudy was very responsive to fixing small details we wanted addressed at the end. He cares about the product he delivers, and has worked hard to build a reputation for quality. Overall an excellent experience. I would say that while there are certainly more than one company in the area that can do a nice floor, the areas where Kustom Floors really excelled were in understanding our stylistic vision and being able to match the finish materials that would create it, and in being able to deliver a more modern style. Lots of places still seem to be more comfortable working with finishes that will give you a more antique vibe. If that is what you want, you have lots of choices. But if it isn't, I think Kustom is the only place to look. Rudy is someone who is always learning new things, and is skilled at working with Bona products (lots of people complain about Bona because they don't know how to work with them, but in our experience they are beyond excellent when properly applied). He understood all the different options for trying to get the look we wanted, and was able to intelligently explain why he recommended certain sealers and finishes. If I had one area of constructive criticism, I would only say that a lot of the onus for communication seems to rest on the homeowner. I am generally fine with that, I like to be involved in projects, but would just recommend when working with Kustom Floors to be proactive in seeking updates and maintaining regular contact. These guys are always available and glad to talk, but they are a busy, small operation, and not necessarily going to call as much as I think is ideal if you are not pressing for it. All that said, Kustom Floors will absolutely be our first call in the future for any flooring needs.

Rudy was very kind & professional - you can tell that wood is his passion! He shows you pictures of his home during the consultation & it's just beautiful. His crew arrived on-time & completed the job within the expected timeframe. We are so happy with the results!!

We received outstanding service with Kustom Floors. They worked within our budget, provided excellent advice and were very polite and friendly. A particular problem arose which required a custom threshold. We were very pleased with how skillfully and quickly the problem was resolved. The end product is beautiful! I will not hesitate to use Kustom Floors again and highly recommend them.

I highly recommend Kustom Floors. I hired them prior to moving into a newly purchased home which hadn't had the floors refinished in years. Rudy was extremely patient as I had a difficult time choosing the right color for the floors. In the end, they worked overtime, through the holidays, to make sure the job was done on time for our movers to move us in! Right now the floors look amazing and I am sure if I have any issues, Rudy will make it right.

This experience went well from the beginning. Rudy was professional and thorough with the estimate. The crew came every day at the time they said and did an awesome job. The floor looks amazing. They moved the furniture out and put it all back.

I put off redoing my wood floors for years because I couldn't face what I thought would be the stress of the dust and disruption to my home. WRONG! Rudy, Jimmy and Kustom Floors made the process about as painless as could be. They were meticulous about cleaning up as they went, conscientious about how they treated my stuff and returned to set the place back up when the floors dried. I only had to be out of the house for one night and they kept good communication about the process throughout. The work they did is outstanding. The floors look stunning; I only wish I had done this years earlier.

This is a very professional company who did an excellent job in both the bedroom and kitchen. They moved the furniture in both rooms - quite a bit in the bedroom including an elliptical trainer - and covered anything exposed with plastic. When they replaced the furniture, they put pads under everything. Both floors look terrific and we are very happy. The work was done extremely neatly. It is truly a joy to work with a company where the working team is professional, knowledgeable and so neat. I recommend them very highly.

Rudy and his team at Kustom Floors did a fantastic job in refinishing hard wood floors on two floors of our house. They first came to make an assessment, provide some views and ideas, in a much more engaging and thorough way than the other companies we asked quotes from. Next, they sanded down and stained several color samples on the floor, allowing us to see how the color of stain worked in our house and the type of hard wood our floors are, making it easier to decide on the color. They did the work on schedule, and worked hard, and the results are gorgeous. I can highly recommend Kustom Floors, and have already done so to e.g. our neighbors!

Rudy and his guys were great. I've gotten so many compliments on my floor. The price was slightly higher than other quotes I received, but the quality was unbeatable.

I'm picky when choosing contractors, and my standards for workmanship are pretty exacting. I don't recommend or re-hire contractors who do middling work or are difficult to work with. So if Rudy, Jimmy, and the rest of the Kustom Floors team weren't fantastic, I wouldn't have taken the time to write this review. These guys know their products and their trade, and they are meticulous - to say they're obsessed with detail is probably an understatement. (One day, when Jimmy was preparing to leave, he walked by a spot on our newly stained floor that didn't look quite right to him. Although it was late in the day and the rest of the team had already packed up to go, he immediately stopped what he was doing and re-sanded, re-scraped, and re-stained the "offending" area until he was happy. I still have no idea what he saw.) Our floors look fantastic, and the work was completed on time and without meaningful disruption to the rest of our home. (There was some dust - it's unavoidable - but they worked hard to minimize the amount they generated and cleaned up as much as they could throughout the project.) Equally important, they are unfailingly honest, and genuinely concerned with making sure you understand and are absolutely satisfied with every aspect of your project. Rudy fielded my questions and ideas about materials and finishes for nearly three months before our actual installation date, and at the beginning and end of each day of the work, Jimmy talked with me about what they were doing and what remained to be done. There were a few unanticipated changes to the scope of work once the project began, and in each case Jimmy explained the situation to me, presented me with possible solutions (and associated costs), and helped me decided how I wanted to proceed - without ever trying to up-sell me. And when the final bill inadvertently included work from the original estimate that hadn't been necessary (but which I couldn't verify hadn't been done), Rudy adjusted the balance accordingly. In short, this is the company you should want working in your home. We have several more flooring and finish carpentry projects on the horizon, and we plan to hire Kustom Floors for all of them. The only (and exceedingly minor) knock against them is that it is sometimes difficult to get in touch with them immediately. Just remember that this is a small, family-run business, and they're extremely busy. They always return calls and emails if they miss you, and usually within 24 hours. So be patient - it's worth it.

The team was very quick and it looks great.

My only complaint is that our communication wasn’t what I expected. Rudy told me the job would take a week but it took almost two. Without telling me, he filled my kitchen with furniture so I didn’t have a chance to get needed things. Because the work is so disruptive coordination is very important. The work itself is absolutely beautiful. Just be sure to ask lots of questions.

We were extremely pleased with every aspect of working with Kustom Floors. They came highly recommended by a neighbor who was very happy with the hardwood floor restoration they did on their house. I can't stress enough how pleasant it was working with Rudy throughout the process. We contacted two other companies to receive quotes. The other two were extremely rigid on what they would or would not consider doing. For every item, Rudy gave us options, offered his suggestions based on experience, and ultimately worked with us to make sure we received the best quality product within our budget. From the beginning, Rudy was very helpful in guiding us through selecting materials. His crew did a great job of meeting the tight timelines we had for some of the work, but was also flexible with scheduling follow-on items that were dependent on other work being completed. Rudy frequently stopped by to check in on his crews and communicate with us on progress and details. Once everything was almost completed by his crews, Rudy personally came by to take care of the last few touches and make sure we were happy. As for price, I would say he is definitely not the cheapest (he actually told us that from the start), but you certainly get what you pay for. Based on previous experience with other contractors, I feel that Kustom Floors is extremely reasonable on price, once you factor in the quality product you get, the professional customer service, and the great communication from start to finish. I would highly recommend Rudy and Kustom Floors to anyone who cares about quality, attention to detail, and good customer service throughout the process!

Excellent - work is of very high quality. Rudy, the owner, was there himself and made sure the work was perfect. Very happy.

It was seamless--they did an excellent job