Kustom Floors LLC

Hardwood Flooring Sales and Installation, Flooring Sales and Installation, Finished Carpentry and Woodworking,

This pro has maintained an average of 4.5+ stars throughout their time with Angi.

About us

Kustom Floors is a Family Owned and Operated company specializing in Quality Hardwood installation. Please call our office today to schedule an appointment 301-564-0474 We also provide laminate installation, custom handrails and painting services. Our philosophy is to provide you with exactly what was promised, using the highest standard, without the rush. Due to our current install schedule we are not currently offering repair work.

Business highlights

15 years of trusted experience
Minority Owned & Operated
Family Owned & Operated
Emergency Services Offered
Eco Friendly

Services we offer

Hardwood Flooring Design, Installation, Restoration, Sanding & Finishing. Carpet Installation. Laminate Installation, Carpentry.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

Check

Photos of past projects

Reviews

5.0382 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
95%
4
2%
3
1%
2
1%
1
1%


Rating CategoryRating out of 5
quality
5.0
value
4.7
professionalism
5.0
responsiveness
4.9
punctuality
5.0

Filter reviews by category

Showing 1-25 of 382 reviews

Rosana A.
08/2024
5.0
hardwood floor
  + -1 more
Very responsible people to work with! Highly recommend their service. Great job!!!!!
Description of Work: Removed old carpet. We did hardwood floors in the living room, dining room, and stairs. They add a new handrail as well. Fabulous job!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$19,000

Gina D.
08/2024
5.0
hardwood floor
  + -1 more
Rudy and his team did an excellent job of replacing water damaged wooden floor in our kitchen. He has an eye for detail and his vast experience in flooring showed as he inspected the damage. I was also incredibly impressed with the workers who too the time and care to protect the floors in our house and our belongings from dust. Work was done perfectly and house was left in perfect condition. Would use again for any flooring need without question.
Description of Work: Replace water damaged hardwood floor

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,900

Nancy N.
02/2024
5.0
hardwood floor
  + -1 more
Kustom Floors refinished our hardwood floors and I am very happy with the way they came out. They look great. I love the Rubio Monocoat finish. Rudy was great to work with. I highly recommend!
Description of Work: Refinish our hardwood floors, fix existing slope issues, paint and refinish baseboards, move and replace furniture.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$26,000

Rosana A.
02/2024
5.0
hardwood floor
  + -1 more
Wonderful people to work with, from the management to all the workers! The level of craftsmanship and detail was excellent! We LOVE how our house looks now!!!! Thank you!
Description of Work: Dinning room, living room, stairs and handrail

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$20,000

Drew R.
11/2023
5.0
hardwood floor
  + -1 more
I generally think contractors will cut corners to save time/money, especially if they think the customer won't notice. But I notice and insist that things be done properly. By contrast, Kustom Floors did everything to a very high standard the first time and I love the quality of their product.. the floors are beautiful. I would highly recommend them to anyone.
Description of Work: Refinished hardwood floors in living room and dining room and added a picture frame around the fireplace hearth.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

Amy F.
11/2023
5.0
Trust. To bring a team into your home to repair or improve it, to believe that they will make the house better than it was, takes trust. And I trust Rudy, his brother Jimmy, and the whole team at Kustom Floors. They care about the quality of their work and they go out of their way to make your renovation or repair the least disruptive that they can. I didn't think twice about leaving them the run of my house in my absence--I knew the work, and my stuff, were in good hands!
Description of Work: The team repaired three rooms that were destroyed from water damage.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Joshua A.
09/2023
5.0
hardwood floor
  + -1 more
Rudy and team were all we’d hoped for; professional, friendly, and with expert skill. They were very sensitive to our environment, being sure to wrap and protect anything that may be exposed to dust, etc. and the went above and beyond to ensure that the initial issue was repaired so it wouldn’t happen again. We highly recommend Kustom Floors, you won’t be disappointed.
Description of Work: We need part of the kitchen hardwood flooring replaced.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Erin G.
08/2023
5.0
hardwood floor
  + -1 more
Rudy recognized water damage on my hardwood floors. With his expertise I was able to fix the underlying problem before my floors were repaired. He provided the most meticulous and detailed estimate of several companies. My civil engineer friend reviewed his plans and agreed that he is a quality contractor. Rudy and his team installed new plywood and hardwood in the damaged area, refinished and also installed new hardwood in two bedrooms. The result is spectacular. I highly recommend Kustom Floors.
Description of Work: Plywood and hardwood replacement, drywall replacement and painting, hardwood floor installation

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$22,000

Stephan S.
08/2023
5.0
hardwood floor
  + -1 more
Rudy and team did an excellent job, from removing, to completely redoing my entire 1st floor in herringbone pattern. The team is very knowledgeable and puts quality and customer satisfaction first. I was all around satisfied and would recommend without hesitation.
Description of Work: Removal and installation of whit work hardwood floor in herringbone pattern

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Tristan R.
06/2023
5.0
flooring contractor
  + -1 more
Rudy was fantastic. Extremely high quality work and he also helped us through the aesthetic options (oil vs wood; color; etc). A true craftsman that loves his trade. Highly recommended for all flooring work. He also subcontracted some drywall demolition and tile installation which was great. Highly recommended!
Description of Work: Sand and refinish red oak floor, as well as staircase and bannister. Staircase had to be done manually. Oil based monocoat used.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$11,000

Michele G.
03/2023
5.0
hardwood floor
  + -1 more
Rudy and his team provided professional, courteous services to refinish and repair our existing hardwood floors. Their attention to detail was excellent and the result was beautiful. I would hire Kustom Floors again.
Description of Work: Refinishing and repair/corrections of existing hardwood floors in multiple rooms, first floor.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,351

DayronDelgado R.
03/2023
5.0
woodworking
  + -1 more
We contacted Kustom Floors, LLC for second time as we liked the previous work performed last year. The team was punctual, kind, and excellent. We were happy with the final results after our floor restoration. I strongly recommend this company if you like to highlight the original features of your floor at an affordable price and high quality.
Description of Work: painted wood floor

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Elizabeth N.
01/2023
1.0
hardwood floor
  + -1 more
Rudy responded quickly to my request for a quote to refinish all of the hardwood floors in my house. When he came to my house, we also talked about them also doing a small kitchen remodel and replacing my banisters. I thought he had some good ideas but a week later I still have not received a quote from him. It’s quite disappointing because it appears they do good work. I can’t recommend this company.
Description of Work: Refinish hardwood floors

Rating CategoryRating out of 5
value
1.0
responsiveness
1.0


Deb S.
07/2022
5.0
hardwood floor, woodworking
  + 0 more
Kustom Floors miraculously eliminated creaks in certain spots in my hardwood floors that have been an annoyance for years. Rudy provided me with an estimate on the spot, completed the work in one day, and left my house spotless. I was impressed with not only his expertise, but his professionalism. Highly recommend.
Description of Work: Fix Creaky/Squeaky Spots in Hardwood Floor

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Judy W.
06/2022
5.0
contractors
  + -1 more
The owner of Kustom Floors, LLC Rudy is a wonderful and pleasant person. I found Kustom Floor, LLC through Angi's. Rudy was willing to help me finish the kitchen floor that I started. He and his team are kind, respectful, and very efficient. I am well pleased with the finished work. Also, the team left my kitchen floor nice and clean after the job was complete. I recommend Kustom Floors, LLC, you will be very happy with the work they did. I love entering my kitchen, I am so please with the professional job I received. Thank you, Rudy and Team! I will remember Kustom Floors, LLC for my next floor job.
Description of Work: Kitchen floor

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Eva Katharina R.
04/2022
5.0
flooring contractor
  + -1 more
Fantastic, it went great. They took care of everything. And if anything go not according to plan they took care of it immediately
Description of Work: Hardwood flooring installation
Rating CategoryRating out of 5
Yes, I recommend this pro

Drew M.
03/2022
5.0
flooring contractor, hardwood floor, remodeling, home remodeling, interior painters, floor cleaning
  + 4 more
Can only say it simply - these are the guys you want working on your house. Rudy, Jimmy and his team transformed the bottom floor of our house and made it new. The town home had an old ceramic tile in the kitchen that was replaced by Kustom Floors with beautiful hardwood. Rudy matched the wood perfectly with the rest of the house and then laid it in the original floor. You can't even tell where the new floor begins, it is integrated that perfectly. His team then leveled the new floor perfectly. Kustom floors also re-finished the stairs and added new hand rails to the side and a new banister. It looks beautiful and I love it every day. Jimmy (Rudy's brother) and Rudy went the extra mile to help us, adding concrete to gaps in our old house to help with insulation. They treated this house like it was their own and treated us like family. I can't thank Kustom Floors, Rudy and Jimmy enough for the amazing work they did. These are the guys you want working on your house.
Description of Work: Hardwood floor install and refinishing

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$23,000

Jeanne M.
02/2022
5.0
contractors, hardwood floor
  + 0 more
Excellent job. They did a great job blending the repaired section to the original floor and you cannot even tell that they replaced the floor boards. They were on time, quick and hardly any dust.
Description of Work: Hardwood floor repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

Donald G.
11/2021
5.0
contractors, hardwood floor
  + 0 more
Work was done on time and in an excellent manner.
Description of Work: Repair of water damaged floor in kitchen area.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,900

David P.
11/2021
5.0
flooring contractor, hardwood floor
  + 0 more
Kustom Floors and its owner Mr. Rudy Arredondo did a spectacular job refinishing the hardwood floors in my home. This hardwood floor installed in 1954 needed to be replaced because it looked ugly, worn out and beat up. Kustom Floors did such a high quality job that the refinished floors now look like new. My wife and I sometimes look at pictures showing the flooring before KF came in and it is honestly hard to believe it could be rescued from so much deterioration. I only wanted to use a stain and coats that were green and zero VOC. I contacted another well regarded company and they only offered duraseal which is toxic and I did not want my family and dog to inhale its toxic fumes. Thankfully, Kustom Floors offered a zero VOC solution (Rubio Monocoat): natural, clean and beautiful. To my surprise their pricing for their superior zero VOC stain and coat was reasonable compared to the duraseal estimate from the well regarded competitor. They also removed an old dirty carpet in my basement and installed vinyl flooring. This job was executed with precision and attention to detail. I highly recommend KF. In fact, I am interested in replacing my kitchen floor with them.
Description of Work: Sand and finish with stain existing hardwood flooring and installed vinyl floors
Rating CategoryRating out of 5
Yes, I recommend this pro
$13,000

Patricia B.
08/2021
5.0
contractors, hardwood floor, floor cleaning
  + 1 more
I am extremely pleased with the work performed by Kustom Floors who restored my hickory floors with an amazing Rubio Monocoat finish which brought out the rich variations of the wood with the deep glow and warmth of the hickory, which is a very hard and beautiful wood. Not only did they understand the care required in the sanding of the floor, but their finish trim work in some difficult areas was flawless.
Description of Work: Repair and refinish wood flooring
Rating CategoryRating out of 5
Yes, I recommend this pro

Angela R.
06/2021
5.0
contractors, hardwood floor
  + 0 more
Kustom Floors did a wonderful job installing hardwood floors in 3 of our bedrooms in 2019. The floors were masterfully installed and the work was completed right on schedule. I have recommended their company to several friends and neighbors.
Description of Work: Hardwood floors were installed in 3 bedrooms.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

andria M.
06/2021
5.0
drywall, flooring contractor, hardwood floor, remodeling, woodworking
  + 3 more
We chose Kustom Floors to refinish our parquet, redo our staircase, and lay LVP on the lower level. I am a first time homeowner and had no idea what I was doing. I received several quotes from other companies and I picked Kustom Floors because of referrals from someone else in my community, their photos of previous work, and it was clear how passionate and knowledgable Rudy (the owner) was about the work. He was so patient and helpful with us, and I probably would have made some choices I would have regretted had he not taken the time to work with me. They did an amazing job refinishing our original parquet to a beautiful stain, and, after replacing our pine stair treads with oak, stained them to the same shade. Rudy also helped us pick out an LVP brand we had not heard of (Impressions) that modernized our lower level and is easy to care for. Besides doing great work, Rudy and Jimmy also were done on time before we moved in. We get so many compliments on their work, and we've already hired them again and plan to do so in the future. They truly deserve their five star rating!
Description of Work: Floor and stair refinishing, floor installation

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro

Donald C.
04/2021
5.0
hardwood floor
  + -1 more
I recommend Rudy and Kustom Floors. Rudy goes out of his way to make sure the work is done in a high quality manner. The crew did a fine job restoring our basement 1932 pine floor which included: remove rotted/damaged boards, installing refurbished pine boards, rebuilding (2) sections, sanding, and (2) rounds of staining. They also handled a hardwood pine staircase refresh in the same week. Rudy takes pride in his business, and I enjoyed working with him.
Description of Work: Rudy and Kustom Floors did a significant restoration job on my original 1932 pine hardwood floors

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$9,500

Laurie W.
04/2021
5.0
contractors, hardwood floor
  + 0 more
Kustom Floors really did an amazing, terrific and expert job installing hardwood flooring in my hallway, living room and dining room. I am so happy with the beautiful job that they did on my floors. My home is 94 years old, and the floors had settled in the dining room up against the wall and between the living room and dining room area. Some of the existing slats in the floor were loose and needed to be nailed down before the work could start. Rudy’s team leveled the floor where it had settled in the dining room and living room and then reinforced the existing floor with nails and installed natural red oak flooring. Rudy’s team restored life back into my floors. The rooms look so beautiful. He even installed an access panel with the same flooring natural red oak color over the existing access panel. I absolutely love the job that they did, and very well done. Rudy and his team are very professional and friendly. They respected my home. They took care in covering my furniture and moving it. I highly recommend Kustom Floors to anyone who is looking for an expert flooring company that care about the work that they do. It was a pleasure working with Rudy and his team!
Description of Work: Hardwood flooring installation
Rating CategoryRating out of 5
Yes, I recommend this pro

Contact information

8901 Kensington Parkway, Chevy Chase, MD 20815

http://kustomfloors.com

Service hours

Sunday:
9:00 AM - 2:00 PM
Monday:
9:00 AM - 5:30 PM
Tuesday:
9:00 AM - 5:30 PM
Wednesday:
9:00 AM - 5:30 PM
Thursday:
9:00 AM - 5:30 PM
Friday:
9:00 AM - 5:30 PM
Saturday:
9:00 AM - 2:00 PM


Licensing

Insured

Licensed*

Trade License Number
106231
Trade License Locale
MD
Trade License Authority
Maryland Home Improvement Commission
Trade License Expiration
05/06/2023

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Hardwood Flooring Sales and Installation,
Flooring Sales and Installation,
Finished Carpentry and Woodworking,
Interior Painting,
General Remodeling,
Floor Cleaning and Waxing,
Carpet Sales and Installation,
Drywall,
Unfinished Carpentry,
Ceramic Tile,
Cabinet Refacing and Refinishing,
Kitchen and Bath Remodeling

FAQ

Kustom Floors LLC is currently rated 5 overall out of 5.

Sunday: 9:00 AM - 2:00 PM

Monday: 9:00 AM - 5:30 PM

Tuesday: 9:00 AM - 5:30 PM

Wednesday: 9:00 AM - 5:30 PM

Thursday: 9:00 AM - 5:30 PM

Friday: 9:00 AM - 5:30 PM

Saturday: 9:00 AM - 2:00 PM

Kustom Floors LLC accepts the following forms of payment: Check
Yes, Kustom Floors LLC offers free project estimates.
Yes, Kustom Floors LLC offers eco-friendly accreditations.
No, Kustom Floors LLC does not offer a senior discount.
Yes, Kustom Floors LLC offers emergency services.
Yes, Kustom Floors LLC offers warranties.
Kustom Floors LLC offers the following services: Hardwood Flooring Design, Installation, Restoration, Sanding & Finishing. Carpet Installation. Laminate Installation, Carpentry.

Contact information

8901 Kensington Parkway, Chevy Chase, MD 20815

http://kustomfloors.com

Service hours

Sunday:
9:00 AM - 2:00 PM
Monday:
9:00 AM - 5:30 PM
Tuesday:
9:00 AM - 5:30 PM
Wednesday:
9:00 AM - 5:30 PM
Thursday:
9:00 AM - 5:30 PM
Friday:
9:00 AM - 5:30 PM
Saturday:
9:00 AM - 2:00 PM