Kustom Floors LLC

Description of Work: Hardwood floor repair. Individual areas stripped, re-stained and refinished.

Description of Work: Main floor repairs, fixed squeaks, heavy sanding/resurfacing, staining, and polyurethane. Consulting and customer education was provided free of charge :)

Description of Work: They took down a support wall, did carpentry to match the other part of the floors, and refinished the floors.

Description of Work: KK refinished my water-damaged kitchen and powder room floors. They did an excellent job of sanding the warped sections and refinishing the floors so that they match well with the connecting livingroom and entrance hall hardwood floors.

Description of Work: My wife and I contacted KK Floors to inquire about flooring because of their excellent ratings. Rudy promptly set up an appointment with us on the weekend and provided an estimate to install hardwood flooring in our kitchen, dining and front rooms. He arrived on time, was courteous, provided a detailed estimate and explained the process. He made 2 recommendations which really made the job superb; 1.) installation of matching hardwood heating vents that were flush with the floor and 2.) removing an existing railing and reinstalling it so it too would be flush and mounted into the new hardwood floor. Additionally, he offered convenient times to perform the job. After removing some linoleum, we discovered water damage by a door. I called Rudy to reschedule the installation date, this was not a problem. He even provided a recommendation and contact information for a handyman. The handyman provided reasonable estimate and we hired him to make the repair. He did an excellent job. The floor installation crew was prompt, courteous and professional. They finished the job in 2 days as promised. The floor was inadvertently scratched when a refrigerator was moved. They immediately repaired it, no charge to us. A second crew arrived on the 3rd day to reinstall the railings. The floors are even, wood joints tight with minimal nails showing. The railings are parallel to the floor, securely mounted with evenly spaced and perpendicular balusters. My family is extremely happy with the new hardwood floor and railings..

Description of Work: We had the entire first floor of our home re-done in hardwood. It had been a mix of carpet, tile, and some hardwood. All was pulled up and a new hardwood floor was installed. In addition, we had the staircase re-done in hardwood. It had been carpeted.

Description of Work: Install hardwood on our staircase and matched existing banasters to the new wood color. Required removal of existing spindles and banaster and re-installing once new flooring was installed. Also, needed to replace connection of stairwell banaster to the top railing.

Description of Work: KK Hardwood refinished our hardwood floors in the master bedroom, hall, stairs and living room. They had to replace several damaged boards, hand-finished the stairs and replaced all the moldings.

Description of Work: After doing some research and contacting several contractors from Angie's List, I decided on KK Hardwood Floors to refinish the first floor of my rental townhouse. I spoke to Rudy who met with me at the townhouse. We discussed the job and the fact that the floor need to be well protected as it was a rental. The previous tenants had been h****** the floor. Rudy offered me several options for refinishing using different products based on wear and usage. The crew refinished the first floor (living room, dining area and kitchen), replaced the shoe moulding, and filled in an empty space at the bottom of the stairs. The filler strip that was added looked great and made the floor look more complete in that area. The dust was kept to a minimum which was very helpful.

Description of Work: Replaced existing wall to wall carpeting with solid hardwood floors (upstairs level only)

Description of Work: We had an oak floor installed on the first floor of our home and replaced carpeting in the rest of the house. Rudy also repaired a stair railing

Description of Work: KK Hard wood Floors refinished my kitchen floor.

Description of Work: Remove old damaged and uneven hardwood floor in living room area and level, install proper subfloor, new hardwood flooring and baseboards. Repair hardwood in several areas in 3 additional rooms where old radiators and cabinets had been removed leaving holes and unstained/damaged in existing hardwood flooring.

Description of Work: KK refinished my hardwood floors on two stories. Two bedrooms, a staircase, and a living room. The quality of the work was excellent. They got every square inch of wood flooring refinished, even in hard-to-reach spots like underneath radiators. They replaced all the quarter-round floor molding, and even put in new thresholds where the flooring changes over to ceramic tile in the kitchen.

Description of Work: They sanded and finished hardwood floors.

Description of Work: Floor was scratched and had water damage in kitchen. They sanded half of first floor to a convenient stopping point. Recoated with two coats then did a complete recoating of all first floor to blend in. They also did upstairs hallway. They were extremely professional. Moved furniture carefully' covered up all exposed blinds counter etc. Prompt courteous. When finished put all furniture hack carefully after putting protective pads on all furniture. I would recommend them all very highly. They were competively priced and they were the only ones who volunteered the idea of putting three coats on the refinished section. It all looks great. Thank you to Rudy and his brother jimmy and their team.

Description of Work: KK Hardwood Floors stripped out the nasty, ugly carpet-- and the squeaky, decrepit old wood floor that was underneath--on the entire first floor of our condo. They disposed of all the old materials and moved all our furniture and boxed up belongings out of the way. They installed an additional 3/4-inch plywood tongue-and-groove subfloor over the existing subfloor and installed prefinished hardwood floors. They also removed and stained the stair treads on the spiral staircase leading up to our loft, sanded and stained the handrail of the balustrade in the loft, created a custom wooden threshold for the front door, and created a wooden mounting plate for a wall-mounted coat rack.

Description of Work: KK Hardwood Floors repaired a small area of my hardwood floor that had sustained water damage.

Description of Work: I found this company via angie's list. I have a newly redone row home in DC. The floors are a pre-finsihed maple, which are very nice looking. They are dark with a slight red-orange tinge to it. The builder was able somehow to match the color of the oak steps from the main floor upstairs, but the finish was bad, it looked like the builder varnsihed over sawdust. Rudy, the owner of KK, told me one could not just redo the finish, he would have to take the 14 steps, 14 feet of wood railing, and 2 wooden posts down to the bare wood, re-stain, and seal with three coats, which he recommended. Rudy said the rails and the posts would have to be sanded, stained and finished by hand. He said he could not give me an exact estimate of the time, but he said from his extensive experience, it would take 30-40 hours at $50 an hour for the rails and posts. The bottom of the one post at the foot of the stairs had a couple of dowels sticking slightly out of it, which looked bad, and Rudy said he could make it perfect, because he went to a class that taught him how to do it. I was impressed! Rudy gave me a fixed price of $900 to sand, stain, and finish the steps. So, I agreed to it all. That was my first mistake, to agree to a contract that combined a fixed price for one portion of a job, and an hourly rate for the remainder of the work. The job went smoothly at first. We had found the stain used on the steps in the basement of the home, and Rudy, when he did the first home visit, pegged it correctly at Miniwax Gunstock. Rudy knows his business! So they applied the stain to a couple of steps. They asked for my approval of the color. They used Gunstock. I thought the color would darken with the finish. Wife saw it and did not disagree, so we gave them the go ahead to proceed. Bad, bad, bad!!!!!My second and biggest mistake. The first coat of finish revealed a much lighter color. There was no tint of red/orange to it. Wife did not like it, AT ALL! Rudy told me the only way to rectify the problem was to start all over again, to take the wood back down to bare, re-stain, refinish. I gulped, but I was stuck. I told Rudy to do it. So they did it all over again. Next problem: they could not get a color match that my wife liked, and I wasnt there, because by now, it was Thursday(they started this on Monday), and I had a work appointment that I could not miss.. After 12-15 samples, she relented and picked one. So I got home Thursday evening to find a dark oak stairs without any hint of that red/orange. Sigh!!!!!!! So they put 2 coats of finish on Friday, and then came back on Saturday when they applied the last coat. Rudy returned on a next weekday to re-install the metal spokes to the stairs, which they had removed at the start of the job. Then I got the final invoice. The hours seemed high. I was a very unhappy camper, and expressed my displeasure to Rudy, who told me he starts the hourly rate when his men leave the shop, in Montgomery County, into DC. That was not previously disclosed. To me, that sounded unprofessional, but Rudy disagreed. Then, I was charged 12 hours to fine-sand and apply 2 coats of finish to 14 feet of railing and 2 posts. Now, while they were doing this, they were also doing the same thing to the stairs, which I believe was the bulk of the work(and time) for the 12 hours. But the stairs were a fixed price of $900, which I argued with Rudy to no success, that I was being double-billed. I was also charged a couple of hours to re-install the spokes. Then I pointed out that there was a 5% Angie's List discount, which had not been applied. We went back and forth for 2 weeks, to no avail, on my part. Rudy remained adamant about the hours. He reluctantly gave me the Angie's discount. So I paid him what he wanted. Now, the quality of the work is very good, the wood is smooth, the dowels are gone, and it looks great (except for the color)! I accept my responsibility for my part in creating this uncomfortable situation for all, but the company was wrong, too. My mistakes were accepting a combined hourly/fixed rate contract. It should have been one or the other, probably a fixed price. Next, I accepted a color that did not match, taking for granted they could do a color to match what had previously been done. Third, I had no way to refute the number of hours charged, which I believe was high. Their mistakes. They combine a fixed price/hourly rate contract. It should have been one or the other. Two. They included travel time, which was not previously disclosed. Three. They couldnt match the color. Four. Their calculation of the hours was kept by Rudy. There should have been a previously agreed verification method. I am trying to be as fair as I can about this job, and to Rudy. I rated them fair on professionalism and overall expereince because they did not disclose they were going to charge travel time, their inability to match the color, their unwillingness to give the angie's discount for the entire job, and their combinination of using a fixed rate/hourly rate contract. Upon reflection, their work was of high quality, I thought it was expensive, and I probably would have written a better review had they been able to match the color!!!!

Description of Work: Removed old pine wood floors in kitchen and replaced with 4"oak floors. Tied into rest of house with mahogany thresholds. Sanded and finished after cabinet installation.. Kitchen looks like a work of art.

Description of Work: I had a new sub-floor installed in my kitchen and living room. The two rooms are attached and are approximately 540 sqft.

Description of Work: Installed new wood floor in kitchen and refinished existing wood floor in living room, dining room, hallway, office and bedroom.

Description of Work: Rudy's team repaired a big hole in our 150 year-old pine floors. Some of the floorboards were fragile, and eventually someone stepped on them on too many times and they cracked. KK Floors took up the broken board (2 of them) and replaced them with new pine boards which he fitted, sanded and stained to match the rest of the floor.

Description of Work: 3 levels of oak hardwood floors were sanded and then stained and finished , this was a lot of work and was done within the time frame estimated and in a manner that created minimal dust, they also cleaned up after the fact. Rudy took the time to ask what needed to be done, recommend stains, finishes, re-work / repair, no other contractor that bid on this job took the time to get into the details like Rudy

Description of Work: KK Hardwood Floors came out for a second visit to refine their estimate. They were going to remove the carpeting, floor molding, and shoe molding in 4 rooms and replace it with a hardwood floor.