Kustom Floors LLC

I am disappointed that they never did submit an estimate. Unfortunately, they preferred we have a mover come move our furniture and belongings out for basically two or three days (and it seems that we would have had to move out as well during that time) so they could make sure floor was level and do the engineered hardwood flooring. As we had several other estimates and those companies had included a charge to move furniture around to do the job, this was certainly a very last option. I have a feeling they may very well do quality work but we never did get an estimate back from them for the job and I even started considering whether I should do our main room first and not do the bedroom at the same time so it could be used as a swing space. I guess I really blew it when I walk the person to his car in back of our condo and he saw the roof desk and suggested we could move my stuff up there maybe and I said "are you kidding?" I wonder if I was to leave maybe my couch and loveseat and maybe table or bed up there on the roof desk for maybe two or three days? An overall big disappointment. So far, this has been the only Angie's List recommendation that has had high marks that I have not been very pleased with. Guess the beat goes on and I'll look alittle more and particularly for someone from Angie's List that is willing (or able) to work on a condo in downtown DC and not expect the place be basically empty to put in hardwood flooring and who will provide an estimate or at least tell me they are not interested in my job rather than keep me waiting for an estimate to compare them. I don't doubt they can do a great job if you can meet their expectations to have basically an empty room or house for them to come in and get to work. With the person's comment about coming in and leveling the floor, I expect they really do try to do a good job but, I cannot help but think they were not really interested in my job after seeing it and did not bother to send me the estimate.I probably would not have choosen them as it would be such a hassle to box up and move everything out of my two main room (only would have a very small kitchen and bathroom left which cannot hold much.) Maybe they were doing us both a favor but it still feels bad. Update 11/21/2013 -- I am glad the company responded to this review and can learn from my sad experience when they forgot to sent me an estimate back. (still have not got their estimate -- guess that is moot now) I do not doubt they can do good work and the floor might need leveling but it is rather hard to consider them when they forget to sent me their estimate and only become aware they didn't send it when they see my poor review of them. I stand by my comments that they are more suited to doing rooms that are already empty or can be emptied easily before they come -- they are probably not suited if you live downtown in DC in a highrise condo building in a small condo with 20 years worth of belongings and have to pack up all your things and move them out and then back in three days later unless you are doing quite well financially to pay your condo association twice to reserve a condo elevator (one for moving stuff out and again when you move it back in) plus paying someone to move your stuff out and hold it three days.. Yes, I had other bids and have selected another Angie's List member AG floors which are scheduled to install my engineered hardwood flooring on Dec. 1, 2013 and I will submit a review of that job when they have it done. (about two weeks from now). At least my review of KK will let other's know that you definitely should expect to have everything moved out before they come to install/level and that they do not work around a small condo in downtown DC like mine with lots of stuff. Had I seen that in their many positive reviews, I would not have bothered to call them to come and give me an estimate as Ipersonally knew that moving all my stuff out was not a good option for me. Maybe other Angie's List members in my kind of situation will be better aware of this limitation. I expect they do very good work and am sorry I am not in a position with my constraints to be able to further consider them. As for the forgetting to sent me an estimate, well mistakes do happen and maybe it is a rare event with them but it did happen to me so the ball was dropped (possibly intentionally as their review seems to just write that off and they don't say they actually ever did sent one. They admit it should be just used as a learning experiene when you forget to sent the estimate out and they don't want other members to miss experiencing their good work due to forgetting to send out an estimate. They are probably right that I was not worth their time given my situation to do an estimate as they have never apologized to me for "forgetting to send the estimate". Saying your sorry maybe isn't something they learned from studying my situation and review. You mess up, you don't need to say sorry, you just need to "study the situation" to learn something from it. LOL, but I do at least appreciate you responded to my review whether you apologize or not to me. So I still give you an F for customer service because you don't even say your sorry when you admit you messed up and regret the situation and impact on my experience with you. Maybe they are so good they are not used to messing up and saying sorry. Well, good luck to their business anyway as they do a good job for some folks. My updated simply reflects as an Angie's List member that I still do not think you have treated me as well as you should have and that's what Angie's list is all about -- to let other members know who does a good job and those that you think did not so well. If you don't think you should say you are sorry or apologize for making a mistake -- that seems like you did me poorly and you don't apologize for it, and your business practice did not help in my case. Bottom line: Your business could not reasonably meet my needs and you then do not send out an estimate and your response to my review you don't even apologize for your mistake regardless that you otherwise do good work and craftmanship. Update 01/21/2015: Just to help set the record more straight and add a maybe even a positive comment or two. I was contacted later by one of the owners and they did apologize that things had gone a bit wrong and it was during a bad personal time for them or they would have been probably on top of the situation. I do believe this company does an superior job for hardwood floors if you have a home being built or vacant house/condo as they intend to be sure your floors are level (meaning nothing can be on them) and will make them level if not. In my case, I've been in my 10th floor Washington DC condo for 20+ years with lots of stuff in about 600 square feet of space. To have to move things out would have been a nightmare for me -- the other Angie's list hardwood floors recommendation I chose worked out much better (see my review) given they were able to do the job in a few days by moving my furniture and belongings around -- still stressful but nowhere near as bad as the thought of having to move everything out of my unit (to storage or LOL they suggestion the roof deck) and then having to go back and have everything moved back into my unit (ie would have involved two condo elevator moving fees, unit storage fees and probably two moving truck fees). I wish some of the reviews had mentioned something like this situation so I would have been aware when I was trying to initially trying to decide on who to choose to do my hardwood flooring last year. Again, I truly believe these folks do a great job considering their attention to detail is top notch by wanting to be sure your floors are truly level and their reviewers attest to how well they do. I just did not have the luxury working with a vacant condo but one full of 20+ years worth of life and complicated by being in DC on the 10th (top floor) of my condo building. My hardwood flooring install job was better suited for a company who could work around my furniture and things -- doing the rooms separately could have been done but would have been in my opinion quite a work around compared to how easily the company I chose did work around my belongings by doing one side or the other and sometimes putting things in the middle. Hopefully someone who has a small place with lots in it will be more able to learn from my experience when looking to replace carpet with hardwood floors.

The whole project came out excellent, largely because Rudy and Elgar were always able to deal with the unexpected things we uncovered while gutting and digging up a 100+ year old house's basement. You would never know you were in the same basement today, because it's two nice, clean, carpeted bedrooms and a nice big bathroom with double vanity and frameless glass shower with tiled walls. KK Hardwood did everything except the shower glass.

Extremely happy with floor refinishing advice and floor repair/refinishing itself. Painting work was also excellent. In addition, they were able to accommodate a tight schedule and finish on time. Slight disappointment with cleaning dust and some paint drips, but responded to my concerns and corrected quickly. Recommended.

Outstanding all around! Rudy did a very thorough job of walking us through our options on both pieces of work and layered in recommendations based on his experience. Where we landed tuned out to be just perfect. The new hardwood flooring inside and the refinished mahogany flooring for our screened-in porch outside are both beautiful. In fact, the floor for our screened in porch looks better than it did when it was installed 2 years ago. These guys are true craftsmen. They are meticulous. They obviously take great pride in their work. I could not recommend them any higher.

Rudy was the most informative and thorough of the 3 contractors I had come out to review the job. I learned more about my floors and how to maintain them in his short inspection than I ever knew. I was amazed at the seamless work where he replaced some water damaged areas and finished some areas that had heavy scratches. The floors look like new now. He was polite courteous and thorough in his work. The work was of the highest quality and after six months the floor still looks as good as when he first finished them. I would highly recommend and use him again.

They did a great job. They were very responsive. After the contractor I had previously hired backed out of the job, Rudy and his crew came within a couple of days of my contacting them. They were very professional, and the final product was beautiful. Also, they clearly understood what to do with OLD floors. That wasn't the case with everyone I spoke with. They were a little more expensive than other options, but still very reasonable, and I'm glad I paid a little extra, given the excellent results.

Rudy and his crew did an excellent job. The new railings and newel posts are fantastic. They were the only flooring company who said that they would be able to put in the new railing on their own, and it looks great. They also re-plastered ceilings on the first floor and look brand new. Other companies wanted to hang drywall to cover up the patterned plaster on our ceilings (and is what the previous owner did elsewhere in the house) but Rudy's crew was able to knockdown the old plaster and put the new up within a few days. It saved us a little bit of ceiling height and we have no worries about drywall seams or sagging. The flooring work was also first rate, with the sanding, staining, and finish all looking great. There were a few problems we found on our final walk-through (places where the stain didn't take, knots, etc.) and Rudy worked with us to fix those. Also, the new wood they put in to replace the marble flooring we took out was of lesser quality than the original flooring, but that might be because of a general deterioration in wood quality over the past few decades. We are very pleased with the final work, we plan to use Rudy and his crew again, and we freely recommend him to friends and colleagues.

Simply put, these guys are the best, I couldn't recommend them more. A lot of times you read these reviews and it seems like a competition between who can write the most effusive praise for someone, or it seems like it's too good to be true so you wonder if people were given discounts to write a review (I've heard this is true). So I'll try to keep the hyperbole down, but from start to finish I was happy with KK Hardwood Flooring and plan to use them in the future when I do other parts of my house. I had multiple estimates done by Angie's List recommended vendors, and ultimately ended up going with KK due to Rudy, the owner. He's young, but seemed by far the most knowledgeable of the bunch, pointed out potential problems, details and options that other vendors did not, and really, he just inspired confidence in the company. I'm fairly new to the contractor game with my first house, so always thought I'd go cheapest. KK was not the cheapest, although I didn't think unreasonable, and I see now why people end up willing to pay a little more from someone they feel is honest and knows their craft. After going back and forth with Rudy over what kind of wood flooring I wanted for my den and living room, we made the order and 3 weeks later I had Rudy's brother leading a crew of guys taking out my old red oak floor and installing brand new quartersawn white oak. First they had to level off a part of the living room that used to be a porch, which some carpenters handled first. That part of the job was by the hour. After that, everything went smooth and the floors turned out just beautiful, with a Rubio Monocoat natural finish. The trim they put around my fireplace was great, and Rudy's brother- Jimmy- couldn't have been more competent and professional. They were done in 4 days, with 1.5 days for the stain to set. They started Monday morning and everything was move-in ready by Saturday. Throughout the whole thing, Rudy would check in with me, provide some options for this or that, explain some processes, and most importantly, seemed genuinely to care that I was happy with how it was looking and inspired real confidence that it was all going to look great. I had a small hiccup with my radiators, which had to be removed and turned out to be a larger project than I envisioned. When I became dissatisfied with the plumber I had hired to take them out and then reinstall, it was Rudy who helped me find a real gem of a plumber to fix it all at low cost, and Rudy even took the additional cost I incurred from the debacle into account when settling my final invoice. That was truly appreciated, especially to a recently furloughed government worker. Rudy, Jimmy and their crew are real pros: honest, knowledgeable and more invested in their business than any of the other companies I brought in to bid for the job. I would recommend to anyone considering new floors to hire KK with confidence.

The entire team from KK Hardwood floors was extremely courteous and professional. They took the time needed to do the work correctly and carefully with fantastic results. Because the work took place over several days, they were clear in letting us know what had been done so far, when they'd be back, and what they would do during the next day. We couldn't be more pleased with the results. Our floors look like new and the new hardwood transitions and picture frame around the hearth were very nice upgrades that have added value to our home. We would highly recommend KK Hardwood Floors to anyone needing to have their floors repaired and refinished.

This was part of a larger remodeling job in which I had my floors refinished in the same rooms (see review in Wood Floor Refinishing section). Edgar and his co-workers did a terrific job. They spent a day prepping the walls, as the walls had a lot of imperfections, and the crown moulding was new so had some joined sections that required patching and filling in. The paint work took another two days. Edgar and his crew arrived on time each day, were responsive to my questions and requests, and were completely professional at all times. The outcome was absolutely beautiful.

The experience was the most positive of any home remodeling project I've done. I dreaded the sawdust mess that the floor sanding job would create and there was no sawdust whatsoever (I paid $400 extra for a sawdust vacuum attached to the sander - worth every penny). Rudy came to the house on time to review the job and give the estimate; he noticed everything that needed to be done and some things I hadn't noticed. Jimmy (the site supervisor) and the crew were prompt every morning, very courteous and professional at all times. I left them to do the work in my home while I went to work and it was fine. Members of their crew clearly have specialized skills (staining, for example) and the outcome was absolutely gorgeous. My floors were heavily scratched, two of the steps were cracked and were a daily eyesore. Now they look like new. Even though having KK move the furniture back and forth was costly ($800), the padding they placed at the bottom of the furniture was important to me to keep the floors looking so beautiful. It also worked out well to have KK's painters paint the rooms, because the sequence of moving furniture, painting, sanding and refinishing the floors, putting the furniture back, and then touching up the paint ensured that the outcome would be perfect, and it was. This is a very reliable company that gets the job done right.

Rudy and The KK Hardwood Floor's team did outstanding work sanding, staining and fishing the well-worn oak floors. The project included the first floor covering the living room, dining room and kitchen, as well as the stairs and landing to the second floor (or about 1,100 square feet). They did everything from removing and returning all of our furniture from the work area with the utmost professionalism and care. Equally impressive was the attention they paid to minimizing dust levels during the restoration process and cleaning up remaining residues when finished. They literally wiped away nearly 40 years of wear and returned the floors to like new condition. The painting assignment, although somewhat smaller in scope, required precision and skill. KK Hardwood Floor's painter met the challenge with a high level of expertise and professionalism.

Hardwood Floor Refinishing I strongly recommend Rudy for refinishing wood floors. I hired him and his team to refinish our heart of pine floors from 1915, which had at least 20 broken boards or boards with holes, and an unsightly staircase full of nails. Rudy sourced pine replacement boards that look identical to our wood floor and repaired the holes so that you?d never have known they were there, he sanded and refinished the floors expertly, and he filled the nail holes on the staircase making them virtually unnoticeable. He had a lot of suggestions that helped us figure out how to get the floors in great shape, including adding shoe molding and fixing a large hump in the floor so that it was flat afterwards. Rudy is a true craftsman who pays careful attention to detail and takes enormous pride in his work. This shows in the final product, which is as near to perfection as you can get, and at a totally reasonable price. He?s also extremely personable and I found him to be quite responsive to phone calls and emails. Painting I give Rudy the highest marks for painting. Rudy fixed some sloppy work that another painter had done, including repairing some damage that the other painter had done to our newly refinished floors. I should have hired him and his team in the first place, and I ultimately lost time and money by not doing so. I had no excuse because his price was fair. If you can, hire Rudy for painting.

I called KK Hardwood floors after reading their positive reviews on Angie's list. I was in the middle of a kitchen renovation and needed wood floors installed quickly as my cabinets were arriving earlier than planned. Rudy answered my call and offered to come by to give me an estimate that same day. For all the work there was to do, I though his price was reasonable. His wood samples were beautiful. KK Hardwood's pre-finished solid hardwood strips fit together precisely so the new flooring matches the style of the original floors in my dining room and living room (unlike some samples that I had seen at a local supplier which made small divets between each strip). Our meeting was on a Friday, on Monday I had a contract and wood samples to approve, and on Tuesday the flooring materials were delivered to my house. A team of installers arrived on Wednesday and removed all the old tile and linoleum flooring in the morning. By that afternoon, they began to install the floors. They finished the whole job on the following day. I could not be more pleased with the finished floors. Rudy and KK Hardwood are the best. They kept my kitchen renovation on schedule and within a reasonable budget while delivering top-quality craftsmanship. I am happy to recommend them with a highest rating.

Our family recently bought a 70 year-old home in Bethesda, MD. The home while in generally good shape needed serious attention to the floors, walls, and ceiling. One complicating matter was that the previous owner had changed some of the floors several years ago -- same material, different age, different darker stain. It gave the home a slightly out of sync feeling. The existing paint was darker which made the rooms appear smaller. Sensing an opportunity to correct these items but not knowing what to do, we turned to Angie's List. Thank you Angie! We found KK Hardwood Floors and in talking with them discovered that they not only specialize in floors -- and they are very good -- but they also paint, provide home repairs, improvements, remodeling, etc. When I considered the pain of working with multiple contractors, it became clear that having it all coordinated under a single person would be considerably easier. So I called and Rudy Arredondo came with a another team member to our new home. They carefully looked through all of the rooms, took measurements, and shared a portfolio of their work all of which was very well done. Rudy then took us through the flooring options in terms of refinishing, replacing sections, potential repair work, as well as the various possible stain and finishing choices. We then talked about the painting work, general needs, and overall schedule. The team was never pushy, only provided information as well as options. While talking with the guys, there were aspects of the job that we did not even consider such as replacing the ceiling in our family room, refinishing handrails, or sanding the pebble finish from the powder room in order to provide a smooth more polished look and feel. We were grateful for the advice. At the end of the visit, they provided an estimate, expected time to completion, web sites on the stains/finishes, and a requirements on the amount of paint needed. We provided the paint, they provided the expertise. One stop shop -- nice. The company showed up on time and immediately got to work prepping the house for painting. We had them remove the existing shoe rail if it were installed as well as the doorway thresholds. Once we removed the doorway thresholds, it was clear that many spots would require repair either from damage or missing pieces which were expertly feathered into the existing floor. Then the tiled ceiling came down and a new one went up in its place. The work was meticulously completed and it changed the entire feeling in the room to a more finished appearance. Everything was painted and looked fantastic. The painting and flooring teams seamlessly switched and the floors were prepped for sanding. We decided to go with a nearly clear stain and commercial finish that's tough enough for our pets, little girl (and toys), as well as heels. The satin finish is astounding and the newly installed shoe rail looks fantastic. Even better yet, the out-of-place juxtaposition of the old and new floors is gone. It looks uniform as though they were installed at the same time. The whole house feels lighter, more airy, with a warm inviting feeling. It's a really huge improvement. The guys finished on time with a few days left for everything to dry and cure. Rudy asked if we'd like the handrails installed with the old hardware or would we prefer to pick up new hardware. We decided that we would pick up new so that everything looked as good as could be. Rudy said, no problem. Just give us a call and we'll come back and install them for you with the new hardware. Fast forward 4 weeks after we moved in, got things settled and actually had time to pick up the hardware. We called Rudy and true to his word, they came back to install the refinished handrails. After they were on the walls, the guys touched up the paint to look perfect again. And not only did they touch up the paint around the handrails, they touched up several marks on the walls generously left by the movers. Now that's attention to detail which is critical, serious follow-through, and going the extra mile.

Our company manages over 300 properties in DC and are constantly using various vendors and contractors for repairs big and small. KK is one that we will definitely use again.

Outstanding. These are the second and third jobs that I have hired KK to do, and each time they have done an outstanding job. Highly recommended, and the floors looks beautiful.

The stairs look beautiful. The men came when they said and cleaned up the are prior to leaving. They were very professional and did a great job.

Our house is old - about 90 years old. We purchased it from a flipper seven years ago. The entire second floor and stairs down to main floor were covered in cheap ugly wall to wall carpet. I want to keep the original decor of the house (no real modern changes, just quality renovations and updates). I struggled on Angie's List to find a floor company who could deal with the quirks of an old house. I thought there was a subfloor because, under the carpet, it was clear there were some issues with leveling and creaking. Rudy came from KK Hardwood Floors right on time. He asked if we were serious about doing the work before he peeled back a corner of the carpet to reveal hardwood floors underneath. Oak stairs and pine floors in the bedrooms. The floors were covered with paint drips and very old and worn out finish/stain. The workers arrived exactly on time and immediately got to work removing the carpet. They worked from 8am until 6:30pm as they began preparing the floors for sanding and sealing. They had to replace about 25 planks due to splits and chips. They used reclaimed wood that fits perfectly with the existing flooring. We learned there is no subfloor in our home, rather, the unlevel parts of the floor were actually due to joists . KK Hardwood removed the existing planks and added additional support to bring things level again. You cannot tell where that work occurred unless you knew where the problem was before. The porch on this floor is what is called a sleep-out porch. From the days before air conditioning these porches were designed to have windows on three of four walls which were opened on hot nights to provide the coolest sleeping conditions possible. There were wood floors underneath a layer of some kind of plastic or rubber waterproofing. KK Hardwood hand scraped that floor to reveal beautiful wood underneath. They then sanded the porch floor twice to remove the old layer of waterproofing. We now have an entire floor of gorgeous original flooring in our beautiful 90-year-old home. We couldn't be happier with the results. Not only was the work professional and efficient, they were very neat. Imagine the dust from sanding an entire floor of your home. They blocked the bottom of the staircase with plastic to minimized dust. A good thorough vacuum job on the main floor and there are no remaining signs of the major work just completed. The carpeting was a minor part of our job. We wanted plain durable carpet for a heavily trafficked area of the home. We selected the carpet, they waited for us to recover from the wood flooring work and then came for one day to install the carpet beautifully. This was a big job and our home was in chaos for about a week but the results could not be more beautiful. We are thrilled with the results.

Rudy visited our house several times to help us decide how much flooring we wanted to do and what type of materials and color to use. Due to settlement over the years, we had some uneven subflooring in our home. The KK carpenters were phenomenal in getting our subfloors level before the hardwood installers came. The hardwood installation went beautifully and the new flooring looks fantastic. Finally we had a section of very loose handrail that KK repaired so that it doesn't move an inch. What we really liked about KK was the fact that this company has teams of very professional carpenters, hardwood installers, and handrail mechanics. So no need to deal with subcontractors and everything is done to the same high level of expertise, detail, and quality finish. We are very pleased with KK and will have them come back in the future to hardwood our stairs and replace all of our original handrails.

I had hired KK Hardwood Floors to refinish the floors in a home I just bought. I was pleased that they also offer painting services, and hired them to do both jobs. The work on the floors is reviewed elsewhere. This review is about the painting. The job was pretty simple--I provided the paint, they did the work. I only asked them to paint the walls, not the trim, which had recently been painted. The crew showed up as agreed and was able to complete the work in one day. They did a very nice job and were tidy about the work (I did find a little paint on the shower curtain in the bathroom, where they must have cleaned their brushes, but not bad). With such a small and straightforward piece of work it's hard to say too much--it was a good experience and I would hire them again for similar work!

I bought an apartment that had relatively new prefinished hardwood floors. I hired KK to strip them, stain them darker, and refinish them. Rudy was very responsive from my very first email, provided a clear estimate, and was able to schedule the work for when I wanted it done. The crew arrived right on time on the agreed-upon date and ready to get to work. As is sometimes the case with this kind of work, there was a slight language barrier with the workmen, but we seemed to be able to make ourselves understood. (Rudy was not on the job site--his brother Jimmy ran the crew.) The work on the floors took one day longer than expected, but that is because the finish on prefinished floors is very hard to sand off. The crew did a beautiful job--no marks from the sander whatsoever. They also did a very good job staining evenly in the color I chose. (I ultimately wished I had gone a shade darker, but that is not their fault!). They applied a satin finish that was also done beautifully. My only complaint was that the workmen were sloppy. They apparently put cans of stain down on the windowsills while they were working, so there were brown stains on the sills when I went over to check out the work. Having said that, when I reported the problem to KK, they responded immediately and when they came back to do additional work (I had also hired them to do some painting--though not originally of the windowsills), they cleaned up all the stains. KK's estimate was more than some of the other estimates I got ($3/sf instead of $2/sf for staining and refinishing), but I learned the hard way on a past floor job that you get what you pay for. This work was well worth the cost, and Rudy's responsiveness and flexibility made this a hassle free job. I would work with KK again and would recommend them.

Patrick at K & K worked with me to order and schedule installation, and did a great job. He and his installers were courteous, professional, punctual, and easy to communicate with. I especially appreciated that Patrick stayed in touch with me via email. They did a great job and I would use them again.

Rudy responded on time and was readily available during the process. The workers were on the job as scheduled and worked diligently to get the work done on schedule and on budget. They were able to restore hardwood floors that another contractor said needed to be replaced. The floors look great, the paint job went well and they were able to work around the plumber who took longer than expected to complete their work. All were knowledgeable, friendly and very polite. I will use them for future similar projects.

Rudy and the guys at KK Hardwood were fantastic. They were very professional and communicated through the entire process. They did a fantastic job on the floors, and while some dust and mess is inevitable, it was very minimal. Their estimate was right on the money. I would definately use them again on my floors!