Kustom Floors LLC

I had water damage to my hardwood floor. I called Kustom Floors LLC three times. They never called me back to schedule to discuss the damage or to schedule an appointment. With such poor service, I cannot recommend this company. Update as of 04.12.2021: This is an update of my review on April 9. I went to remove that review but the system would not let me do so. I received a call back from Rudy at Kustom Floors. He came to that house the same day. He was friendly and knowledgeable and said he would send us estimate shortly. We may use this company. It will depend on whether their price is competitive after we collect a couple more estimates. I will provide another review if we hire this company.

This is the second time Rudy and his team brought our 1960s oak floors back from the dead. He truly loves wood and the results show it--expert refinishing and repair with beautiful details like matching shoe molding and a wood floor grate, as well as replacing damaged boards. The team moved all our furniture and cleaned thoroughly before moving everything back into place with the addition of felt "feet." Floor refinishing is a bit process but Rudy made it as painless as possible, and we love the results!

Extremely well and in a timely manner.

refinish and stain oak hardwood floors in bedroom and adjoining office. Removed old carpeting and move large furniture out and back in

All went wonderfully. Work had to be done in multiple phases so church services could still be held while the work progressed. Dust collection system was amazing. Very little dust was created during the sanding process. Rudy, the owner, listened carefully to what we wanted to have accomplished, how we wanted the work performed, and what our time constraints were. After understanding our need, he gave us a very fair quote (comparable with most others received but priced slightly less) and he finished the project before our deadline. This was a difficult job since the flooring was 150 years old and was in desperate need of restoration and refinishing. Soft spots are no longer "soft", broken boards were repaired or replaced, floor gaps were filled, and I believe the flooring is more sound now than when it was first installed in the 1860's. Numerous parishioners complement on how the refinished floors look. Rudy and his team were first class should be considered if you need flooring work. If you are a church needing wood flooring work call him first for a quote and come look at the final product our church.

Rudy and his team did an excellent job with our new townhouse. We reached out to Rudy through a referral from our real estate agent. From our first time speaking to him, it was clear he’s an expert in flooring, and unlike other contractors we met with, he came with many photos of previous work he had done in homes just like ours. We originally had thought Kustom Floors would only redo our floors and stairs, but Rudy gave us a very reasonable quote for all the additional work we had in mind (basement finishing, painting, various cleanup). We decided to contract Rudy’s team for everything and we did not regret it. They completed a huge amount of work within our tight time constraints, and at no point did they cut corners on any details. Of course, our new floors are our favorite part of all the work Kustom Floors did for us. A member of our house experiences significant vertigo on floors with any unevenness. Rudy’s team pulled up all of the flooring and plywood of our 1923 townhouse and reinforced the joists to make the floors perfectly level. In the basement, they leveled as much as they could using self-leveling fluid, at a price much cheaper than another estimate we had received. This leveling work resulted in many additional modifications (new front door threshold and adjusted stair riser height), but Rudy’s team took care of all of that for us. They are masters at what they do with common sense to make sure everything works together properly. The installed floors look amazing, with Rudy’s team taking care to cover all finished flooring and keep it spotless by the time we arrive. We were especially impressed with their work in our bathroom, where they managed to cut the tiles perfectly around an existing curved bathtub. Overall, we would recommend Kustom Floors to anyone looking to do renovations, especially if they are interested in perfect flooring.

The finished product was good quality. Very pleased with the final result. This was not an easy task, and the workers did a very nice job.

5 stars - Fabulous work, fabulous workers.

Kustom Floors LLC provided excellent service. The company's attention to detail, thoroughness, timeliness and client-oriented service were outstanding. Its manager, Mr. Arrendondo, explained in detail the technicalities of the process, available materials and finishes and advised on best practices. He also provided a set of sample finishes for selection. The full delivery of the project was of the highest standard, and the after-sales service and follow ups have been a welcome bonus. I would not hesitate to hire Kustom Floors LLC again, and highly recommend this company to prospective clients.

Flooring and new interior door installation

The cost assessment was.considerably higher that the other two parties invited from personal references, Hence they were not invited to conduct the job.

I ended up using a contractor through Leisure World. It worked out be easier for me while living in Leisure World.

Rudy and his Kustom Flooring crew did a great job. They were great about communicating to make sure the project was well-scoped and there were no surprises. Their work was top-notch. The floors look amazing and they made the new flooring pieces look like an integrated part of the old floors. Even better, they left the job site spotless. I would definitely hire them again.

Rudy & his team were great! They are professional, punctual, and easy to work with. Rudy has a great eye for design and helped us choose the perfect color. He also provided multiple samples for us so we could be comfortable with our choice. The results speak for themselves! Highly recommend!

I could not be happier or more grateful to Kustom Floors not only for the finished product, but the entire process of my bathroom renovations. I had two bathrooms completely remodeled, one of which was converted from a half bath to a full bath with a shower. There were a few things notable about Kustom Floors: They don’t just do floors- obviously! They do everything- including entire home remodels! They are really easy and transparent to work with. Rudy offered consultation regarding designing within my budget during the planning process and continually throughout the project. I opted to procure most of the materials to keep costs down, but the crews assisted me in person at Home Depot (I didn’t know a thing about grout, this set, bullnose, etc.) and hauled the load to my home in their truck. That was so helpful given I have a small car. The crews are fantastic and really talented. You could tell they took a lot of care to contain dust and they cleaned up afterwards. I expected to need a professional cleaning, but did not. They go above and beyond. They do not cut corners. They keep you informed throughout if anything was discovered or if they needed to vier from an original plan for whatever reason. It turns out the wall between my two bathrooms was a false wall. Not any more. My condo did not have an accessible water shut off, so they gave me one and added a discreet access panel. Not only structural details that the eye wouldn’t see, but Rudy also had many aesthetic ideas to make the spaces seem larger: pocket doors, smaller tile, etc. They stuck to the timeline. This was huge as I needed to move into the home by a certain date. It’s common for construction to take longer than expected, especially when you’re building a new wall you didn’t intend to, but the crews came on Saturday’s if needed and finished the job on schedule. Kustom Floors is highly professional. You get electronic quotes with detailed line items, recorded change orders if applicable, and a final invoice with final line items and detailed explanations.

Rudy and the Kustom Floor team were awesome. I needed the floors in my 100 year old row home refinished, in addition to patching several holes left by previous remodels. The Kustom floor team did an awesome job. Not only do the new floors look great, but they were able to remove some floating floors I had in the kitchen, raise the kitchen subfloor without impacting the surrounding cabinets and install/stain new floors to seamlessly match the rest of the first floor. They also fixed some molding issues around a weirdly installed doorframe like it was nothing.

Overall, Rudy and his team did a wonderful job on our floors. They did meticulous work. We couldn't be happier. -I received several quotes for what I learned was a complicated job. Rudy's initial response was professional, detailed, and prompt. When he arrived for the consultation, he was thorough, examining our current floors carefully, and patiently answered many questions. He was clearly an expert and inspired confidence. -After hiring Rudy, he continued to promptly answer our many questions. He gave good advice about our options and worked within our tight timeline to provide personalized samples. He even completed some unexpected preparatory work on the floor with very little notice so that a plumber could complete a task that had to be done before the floors could be installed. Rudy didn't charge for this work, which took the better part of an hour. -Rudy paid close attention to every detail throughout the process. His quotes were accurate and he was straightforward about the costs of various options. He worked closely with a plumber and building maintenance staff to ensure he wouldn't damage pipes. The finer details, like corners and edges, were done meticulously. -The final product is incredible. Rudy and his team transformed our squeaky, squishy, and, in part, broken 90-year-old floor into a subfloor before installing new floors on top. It feels completely solid, the squeaks are gone, and the finish is beautiful. We're so happy to have found Rudy and that he was willing to work with us.

Rudy and his team did an absolutely excellent job redoing our floors and repainting our new condo. I received three different quotes for this work, but when Rudy came over to talk to me and my husband about what he and his team could do, they were immediately the clear choice. Rudy knows wood really well, and was able to talk us through what different options he could offer us to get us exactly what we were looking for. I has a pretty specific idea of what I wanted, especially for the floors, and the two other contractors we spoke with didn't fully grasp it at all. Rudy got it immediately, and showed me various wood and seal options that could achieve exactly the look I was going for. Our new floors are absolutely gorgeous. They also redid out staircase, beautifully evening out the stairs in the process. The paint job they did was also impeccable. Overall, team were very respectful and clean. Rudy has a strong work ethic, and a commitment to customer satisfaction, which makes him a pleasure to work with. I would work with them again for any renovation needs we may have, and highly recommend them.

Rudy and his team were absolutely fabulous from start to finish. We needed to repair and fully restore hardwood in an office and refinish our downstair floors, with the goal of keeping everything looking like original and diminishing squeaking. Rudy listened carefully and provided us with several different options, he knew exactly what kind of unique flooring we had, and he was able to source reclaimed wood to match it. He also stayed within our budget on the project. His team was prompt and incredibly professional, and their attention to detail was impeccable. When questions arose, Rudy was always available quickly and solved problems. The team was also able to somehow remove some severe pet stain damage on the floor in the office: it looks perfect, and saved us money. The end result was more beautiful than we imagined it would be, and our friends and family cannot believe how gorgeous the floors look. We would recommend them to anyone without hesitation.

Rudy's team did a great job, with extreme attention to detail. He was higher than two other bids but I think it was worth it.

The project was managed by Jimmy. He and his team did a great job. Rudy and Jimmy are very knowledgeable and gave us good advice. It's been two years since they performed this work, and our floors look great!

The quality of the work was exceptional. Before we left for vacation, we packed up the contents of shelves and other furniture. Kustom Floors prepped a small area of one floor with three different stains so we could choose one ourselves. During the two weeks we were away, Kustom Floors moved out all the furniture, made several small repairs to the oak floors, and completely refinished the oak floors on the main level of our home (except for one very new floor in one room) and installed the new linoleum in the basement. After we returned, Kustom Floors re-finished the stairs to the basement and took care of some minor details. Kustom Floors delayed the work on the basement stairs to allow us the opportunity to select a stain and otherwise have input into that part of the project. Kustom Floors gave us the information we needed to select the protective coatings for the floors and we chose the higher priced commercial grade water-based product. We are highly satisfied with the results. We can feel the grain of the wood in the floor and nothing feels like it is coated in plastice. Furthermore, the floors can be buffed and re-coated in the future without having to be sanded again.

I've used Rudy in the past. As then, the work was done professionally, neatly and on time. I would highly recommend Kustom Floors.

Rudy and his team did an outstanding job from start to finish. They showed up on time every day and completed the work on budget and within the expected time frame. We paid extra for special inlays in our dining room and in our family room floor in front of our fireplace and we are glad we chose this option. Rudy personally installed these inlays and they are a beautiful addition and everyone that comes into our home loves them! We originally wanted to replace our 20-year old wood floors that started in the main entrance of our home and continued into the kitchen and Rudy said he would sand and re-stain and they would blend right in with our new floors and we are glad we followed his advice because these old floors look brand new!! Thank you Rudy and we look forward to working with you when we complete our basement as we will use KK again!!

It did not go. I confirmed the appointment with both the receptionist and the technician. I took off work and the technician did not show up.