Kustom Floors LLC

Rudy and team did a great job remodeling this space into an office area. Everyone was very courteous and professional. The new space looks great.

Rudy and Jimmy were very professional. They were more knowledgeable than other companies I contacted. They did a great job of matching the color of the stain. I found them to be very trustworthy.

The team arrived on the day scheduled, was well organized, and completed sanding, staining, sealing and coating the floors within three days. The work was exceptional, beginning with the sanding, and the finished floors are very, very nice. I was impressed by the skill of the team, their ability to work without direction from me, asking questions only when decisions needed to be made about stain color. Relationships with the Kustom Floors office were friendly and professional. The work was begun and completed on time, on schedule, and on estimate. I expect to use them again.

I contacted Rudy about putting hardwood floors in my rebuilt home. I had just gotten rid of a problem general contractor and Kustom Floors stepped in to finish framing, drywall, paint, and remove and correctly install the windows. Then they installed beautiful hardwood floors and stairs. All of his crews were professional. Best of all was finding a contractor who inspired trust and bent over backwards to treat me fairly. Thank you. I highly recommend Kustom Floors and plan to use them again.

It was a good experience from start to finish. They responded quickly when I first reached out and it was easy to schedule an appointment. Rudy came out to my home and gave me an estimate for the project. He quickly understood what I was looking for and offered options with pricing. Once I decided what I wanted, it was very easy to schedule the work. The project took about 4 days, but most of the work was done the first day. They took care to keep things clean while working on the job. The quality is excellent. I really could not be happier. A small thing is that there were some scratches on the walls that had been freshly painted. It shouldn't be too much of a problem to touch up, however. Karen

It has been a month and I have not received an estimate. I received estimates from all the other companies I contacted within a few days.

Very Professional. Receptionist warned that the price may be more than competitors' since Rudy is all about quality and making sure the job is done right. I was a little afraid that the estimate was going to be astronomical, but it turns out it wasn't too much more than what the other guys were charging. I went by the reviews here on Angie's list and decided to have Kustom Floors do the job. They got the project done with no delay and even finished ahead of schedule (in just 1 day!!). The floor looks amazing. Would definitely hire them again.

Rudy and his team did a terrific job. They came on time, communicated what was going to happen, worked with me on finding a date that worked for us, and coordinated with the decorative painter we hired to paint the kitchen floor. They carefully taped off cabinets, doors, etc. throughout the house to reduce the amount of dust that was released. They took care of details such as replacing matching shoe molding, and they made and installed beautiful floor registers that added a level of detail and quality to the job I have not seen elsewhere. They worked to make sure the hardwood color matched our existing floor - not an easy job - and were patient with me as I asked them to create different samples of colors. Rudy is a perfectionist and clearly wanted our work to be excellent. He and his team succeeded. Our kitchen floor, which Kustom prepped and then sealed after it had been painted by embellisher.net, looks amazing. I would definitely recommend everyone involved in this job.

They did a great job. Rudy and his team are easy to communicate with. They finished the job on time and show an attention to detail and craftsmanship that are hard to find. The floors and stairs look flawless and we could not be happier with the results. During the process of obtaining quotes they provided the most detailed and were able to handle all of the work on their own. In addition he was able to provide a reasonable timeline and kept to it.

Rudy came out to give us an estimate for the work and we asked about possibly replacing the original flooring (1951) since many areas had problems with gaps, cracks, nail holes from carpet tack strips and dark areas from possible pet or water damage. He said that we had very high quality R&Q white oak and he could repair and refinish it to our satisfaction. Two workers showed up on the proposed start date and got to work replacing the concrete step with oak which looked so much better even unfinished. The next day more workers came early and started replacing damaged boards and installing the new picture frame around the hearth. Sanding and staining started the day after that. They were careful to cover all other doorways with plastic sheeting to minimize dust. The next morning the first finish coat of Bona Mega waterborne went down and they left for the day to allow it to set up. On the last day the floors were sanded again with a fine grit pad on a buffer and the final coats of finish were applied. I never thought the old floors could look this good! You can't even tell where boards were replaced.

Working with Kustom Floors was a fantastic experience from beginning to end. We consulted with Rudy initially to determine scope of work. He was very knowledgeable and helpful. He provided advice and suggestions based on his experience, but was also very flexible to accommodate any request we had. The team's work ethic once they were on-site was phenomenal as well. We were having the floors redone as part of a larger renovation. Rudy and his team coordinated well with our general contractor. They also did a great job under pretty difficult circumstances. They were working in a very tight space (narrow DC rowhouse) and had to work around equipment, uninstalled cabinets, etc. that could not be removed from the space. The work itself was excellent. Our floors and base board turned out beautifully. They did an excellent job selecting the pieces of flooring with the most character, and they also did a great job installing baseboard on the curved walls of the turret. They have a high level of professionalism, a great work ethic, and high-quality results--I highly recommend them and will be using them for future projects.

In our initial interview we were impressed by Rudy's depth of knowledge and meticulous approach to the job--for example, he was the only contractor who mentioned that in a building our age the materials under the floor needed to tested for asbestos (there was none, thankfully). He promised that he would make certain that the floor was properly leveled first and the flooring would then be solidly glued down, which the previous floor had not been. He also recommended that we use a much better quality flooring than the previous one, as well as suggested that we might prefer having his crew finish the wood (even though it would require a 6 day curing time) rather than use the prefinished version. He suggested that using this quality product and natural finish would pay off in durability, maintenance, looks, and comfort in the end. We did some research on the products he recommended and reviewers of them seem to agree. We are very pleased with the result so far. Perhaps most importantly, Rudy and other members of the company were very responsive and patient in regard to our many questions and complex scheduling and billing needs (other contractors and insurance issues were involved.) The entire process took nearly five months, from the first meeting and estimate to completion of the project. The actual work began on February 18, 2015 and ended on March 11, plus 6 days for the floor to cure. Throughout it all, Rudy and his staff were available, patient and responsive. An excellent job!

Or wood floors are about 50 years old and may have been refinished once in their life with lots of rough spots and dog urine stains. We had previously removed a wall and had the wood floors patched, but the new boards had not yet been finished. We called the previous company who had made the patches as well as Kustom Floors, for bids to refinish the entire upstairs (about 1,.000 sq. ft.). Rudy came out to bid the job and immediately noticed that the patched flooring did not match the existing flooring and said that they would be noticeably different after staining - he showed us some examples. He said that the fix was to replace all of the patches with the proper flooring. He also suggested that we go with flush-mount thresholds for our 2 transitions from tile to flooring. Although Rudy's bid was higher than my other bid from the original contractor, we decided to go with Kustom, in hopes of getting a quality job. Rudy came the first day of the job to do the thresholds himself. Being a woodworker myself, I have to say that Rudy did an outstanding job. The thresholds look awesome - completely flush with the tile with matched wood grain. Well worth the extra cost. He also replaced the end of marred top step with the same precision and outcome. Will headed up all of the other sanding and refinishing work with his crew of 2 workers. The all did an outstanding job and paid particular attention to the details. There was not a corner or edge of the that floor went untouched. I saw one of the workers spent 10-15 minutes getting into one tight area to make sure it was sanded properly. The must have replaced 20-30 boards that were damaged - now, you can't tell where any of the bad spots were. They took great care to do the job right. After sanding, adding a water treatment and selecting a darker stain, we were able to match the previous patches to the existing flooring, thus, did not have them replaced. There is a minor, but not noticeable difference in the finished product - still looks great. The first attempt on staining the pine steps turned out to be a little dark and splotchy, as pine will do. After discussions with Rudy, they sanded off the dark stain (took several hours) and put a lighter stain to better match oak floors. That worked great and we were happy with the results. All in all, they did an outstanding job for us and we would highly recommend them if you want a quality job.

I was impressed with Kustom Floors, LLC from the second Janice answered the phone. Janice walked me through the entire process of refinishing my hardwood floors and was able to accommodate my tight schedule. Janice was an amazing Project Manager she was able to coordinate everything I needed from the staff from start to finish. I was so impressed and would recommend them to anyone. Good work team and GREAT work Janice!

Kustom Floors was fantastic! Very easy and pleasurable to work with. Reasonable price for the level of care and work. They were very flexible with us when we were shopping around for laminate flooring, happy to help install that for a good price. Worked with us to find just the right color of our hardwood. (We initially wanted a dark tint, but ended up going with a more natural, lighter look.) Would definitely work with them again and recommend them to others!

This is my second time using Kustom Floors (formerly KK Floors, do not confuse with K&K Floors). They had done a fantastic job with laying pre-finished wood in our townhouse, so we called them again after we moved to a new house. This job was huge, it did take some time for everything to get done, and I admit the cost is higher than what I originally budgeted by about 20%. But the quality of work is particularly excellent. The floors and the stairs are really beautiful, and I am very happy with the carpentry work. So what this all really means is that if you use KF, you do not really have to worry constantly about whether the job will turn out ok because it will turn out just fine. If it is not fine for some reason, KF will address it. Sometimes with some companies you have to hover and micro-manage because the crew is sloppy. You would not have to do that when working with KF. KF holds itself to a very high standard. Example: When the carpenter was working on the stairs, the impact from hammering resulted in nail pops on the ceiling of my basement staircase. They just decided they needed to fix it. I didn't notice, but I'm really glad somebody did. Another example: The crew borrowed our ladder in the garage. They made sure they padded all four feet before placing the ladder on the floor. This is a level of detail, trust and peace of mind that I must say I very rarely find nowadays with any service.

If you are looking for a knowledgeable, caring, honest and qualified contractor to work on your floors and/or do home remodeling, save yourself lots of time and energy by working with the fine people at Kustom Floors. Honestly, LOOK NO FURTHER! This is the second time in one year we have hired Kustom Floors to do work in our home. Based on the first great experience, we knew immediately that we would call Rudy at Kustom Floors when we decided to tear up the floors in our sunroom and replace it with hardwoods. This experience with them was equally as outstanding and pleasant as the last one, so much so that I felt I must post another review on their behalf - just as I did last year. When I first called, Rudy remembered us very clearly and immediately arranged to come over and look at our next project. He listened carefully to our ideas, made excellent suggestions, and sent us a proposal to complete the work. We scheduled the project for just after the first of the year and the crew showed up as promised. Jimmy was the head of the crew ( we worked with him last year as well), and he is a true artisan when it comes to customizing cuts that need to be made, laying out floors in different directions, and matching the color of the floor from our previous refinishing to the new floor in an adjacent room. Not only that, but Jimmy was so incredibly patient as he laid out different patterns on the floor until I could pick what I liked. The crew was very careful in sealing off the room, considerate with the mess as both my husband and I work from home, and diligent to clean up areas where the dust invariably managed to escape. They were punctual each day, had some unexpected issues along the way that they worked hard to manage without up-charging us, and worked well into the evening to be sure to stay on the timeline they promised. The job was completed on time and on budget, and the entire experience was as pleasant as the last time. We are planning some additional work in the near future - both flooring and possible renovation work, and we already know we will work with Rudy and Jimmy and the entire crew at Kustom Floors. You should definitely do the same!!

Kustom Floors, LLC did a sensational job installing white oak floors in our dining room, hallway, living room and stairs. The work was beautifully done and with great attention to the details. The new floor is magnificent and Rudy was a tremendous help throughout the entire process -- patiently providing feedback and advice whenever we asked for it on everything from the type of wood flooring and staining that was used to the refinishing of the railing between our living room and dining room. Can't say enough about the crew they brought in to do the work, led by Wil Escobar and including Jorge, Jose and Amilcar. They were all artisans and highly efficient at what they do. Kustom Floors is great with the details. Everything we wanted to have done was accomplished exactly as we had hoped it would be, and exactly as Rudy had promised. We also used his electrician, Jose, to install recess lighting in the livingroom, and like everything else they did the lights are perfect. It's clear that Kustom Floors really cares about the work they perform for their customers. They have a wealth of experience transforming drab rooms into beautiful ones, and their workmanship extends to the care they take in the initial estimate. Right from the start, Rudy patiently worked with us until we had arrived at the exact specifications we wanted for our floors. We will definitely use Kustom Floors for future work at our house.

We had been wanting to replace the carpeting in a number of rooms on the first floor of our home with hardwood flooring. We also decided to include the carpeted curved staircase and second floor hallway and landing into the master suite. Based on the great reviews in Angie?s List we decided to have Kustom Floors give us an estimate. Rudy came out to the house and only after listening closely to what we wanted to do, looked throughout the planned work area, provided some great suggestions to make things look even better and worked up an estimate. Because we were doing some custom work with a curved staircase, he came out a second time to explain in great detail what work they would do. Rudy also brought a number of samples that we could put on the exiting floor and decide the type and color of hardwood flooring that we wanted to use. He gave his opinion and provided pros and cons of each material. His estimate was very thorough and he answered all of our questions. We decided to go with prefinished hardwood on the floors. Because the staircase was curved, Rudy suggested that we use unfinished wood that they would sand, stain and seal to match the floor, as best they could. Instead of replacing the bannister we decided to sand, and refinish the existing railing and posts, and paint the balusters on the staircase and second floor landing. Rudy?s brother, Jamie is the supervisor of their crew and also did all of the custom work. Let me say up front that he is a miracle worker. We had two transitions into the kitchen that were uneven due to tiled floor in the kitchen that was installed after the house was originally built. Where we previously had a piece of molding in the doorway between the foyer and kitchen Jamie was able to adjust the new hardwood floor to imperceptibly rise to the level of the kitchen floor at the transition. He also did a beautiful job on the curved staircase. There was a lot of manual cutting and sanding for each tread, riser and bracket. Jamie?s crew moved all of the furniture, put felt pads on everything that would ultimately touch the wood flooring, put plastic sheeting up on the doorways outside of the worksite and very thoroughly cleaned up each evening after stopping for the day. They arrived every day at 8:00 AM and would rarely leave before 6:00 PM. While Rudy estimated the job would last a week, it actually lasted two weeks because the staircase was more of a challenge than I think he originally estimated. We were fine with this because they took the time needed to do the work correctly, instead of hurrying through the job to meet the initial deadline. Rudy was very attentive and called frequently to see how things were going and to answer any questions that we had. Jamie would provide us with a daily status before he left letting us know what they had accomplished and what was planned for the next day. The demo of the existing flooring went smoothly and they prepped all areas including adding additional screws to the subfloor to stop them from squeaking. Installation of the new flooring was very methodical and professional. It was very clear that Jamie and his entire crew knew what they were doing. We are probably not the easiest customers to deal with during a job (perfectionists) and tend to point out any issues before there is a chance to correct them. Due to their do it right the first time attitude, there were very few instances of this and when there were, Jamie patiently listened to us and promptly addressed our concerns. Kustom Floors also provided the carpet installer to take care of all of the newly formed transitions from wood to carpeting in our second floor bedrooms, and painter to paint the staircase trim work, and balusters. We highly recommend Rudy, Jamie and their entire crew for any flooring project you might have, no matter the size or complexity.

Along with other renovation projects, we had Kustom Floors come to our historic townhouse in DC to refinish and replace flooring and stairs throughout the first floor. We challenged Rudy and his team with Kustom Floors to not only refinish the solid maple flooring that was preexisting, but also to match the existing floors with new engineered maple flooring to be installed over a cement slab sub-floor that lead into the kitchen. Our staircase had been carpeted and creaked and flexed when walked upon so that had to be dealt with as well. Our design vision was to not only match floors but to end up with a modern/contemporary finish throughout the space. That meant sanding the existing floor heavily due to the extraordinary wear and unevenness that were present when we moved in. I was a bit skeptical that this could be done since I was simply unable to see the beauty through flooring that looked like Riverdance had rehearsed there for a full decade. Rudy and his team, along with his brother Jimmy transformed the entire floor. They began by pulling up the original stairs that were in poor condition and replaced with light maple treads and white rises. When finished with the stairs, aside from the visual impact, they are solid and level and feel like they had just been installed in a new home. They ripped up existing ceramic flooring over the concrete slab and leveled the entire slab. From there, they laid new engineered hardwood of a near-perfect match to the existing maple hardwood. The entire floor was sanded, removing nearly every single blemish that was present and after sanding, the work was done so well, the floor appears now to be entirely flat. Regarding the finish itself, we chose a finish that would allow the actual color and character of the high-grade maple to remain intact. After applying several coats and sanding in between, we were left with a magnificent result. To finish the job, Rudy's team installed 1" square base trim to complete the modern, streamlined look that we were after. I highly recommend Rudy and his team with Kustom Floors to perform the same miracles to your floors that his team did to ours. Again, the transformation speaks for itself. We had several friends who had seen the "before" and they had assumed upon seeing the "after" result, that we had laid all new flooring. You needn't look any further when selecting a team to refinish or replace your floors. Kustom Floors will bring the flooring experience and expertise that you can be completely confident with, all done with very reasonable rates.

We chose Kustom Floors to remodel to our first floor in our ca. 1889 DC townhouse. After vetting five total contractors for the job, Kustom Floors was chosen due to the professionalism, vision, and quality of work that the company represents. When we moved into our home, none of the original character was left intact, it had probably been remodeled about twenty years before, and therefore was out of date. We had a vision of expanding the kitchen and replacing all cabinetry with a clean, modern design. We also wanted to rethink and improve the flow and usability of the dining and living areas. Our biggest concern with working with any contractor was that we weren't sure if they could follow such a modern design. Futhermore, we weren't sure that it could be done at a reasonable price. Rudy (owner/proprietor) came out to consult with us several times to make sure that he and his team could fully understand our design vision. It was clear from the beginning of working with him and his team that they were very capable of creating such a modern space with amazing attention to detail. Some of those elements included drywall returns for doors (no trim, very modern and seamless framing) , installing frameless cabinetry that required perfect alignment to the wall and to adjacent cabinet boxes, and plaster/drywall work that helped to conceal the errors of previous remodels. Their responsiveness, professionalism, and extraordinary attention to detail are just a few of the many hallmarks that really shined through during our experience working with them. Rudy and his entire team transformed our first floor with such spectacular results that we're actually having the team come back for additional renovations to our second floor. I have no hesitation in highly recommending Kustom Floors and have even referred our neighbors and several friends to them. Rudy and team truly want to do well by their clients and will do whatever it takes to make your space beautiful. They have the expertise to provide spot-on recommendations regarding design esthetic and actual production of the work. That makes them a 'best choice' in my book.

Can't say enough wonderful things about this team. I have never worked with contractors at this level before and was really nervous. These guys made the experience absolutely delightful. Rudy first visited the house to provide an estimate and his enthusiasm was contagious. Of all the people I got estimates from, he was the only one who really seemed to CARE about the final product -- at times I almost felt like he was more excited about the potential of this remodel than I was! He made some great suggestions on how to give the work a really nice polished look -- he was right about all of them. His team completed an incredible amount of work in just five days. They were seriously professional -- most of the time I was at home during their work day (I work from home) and they were really respectful of my space and did everything they could to limit dust and other inconveniences. They completed everything really quickly and didn't do that thing I was warned of by friends who've used contractors in the past where they leave final touches uncompleted for weeks and weeks. These guys closed out the job, got every detail perfectly correct (even my somewhat odd and detailed paint color requests), did a really thorough clean up job, and left. They were so detailed and thorough that, among other things, they went out and bought a couple door stops so that the doorknobs on my closets wouldn't put a dent back in the wall where they'd just repaired the dent that had been there for years. Rudy called to check in every night of the five day job. I mean...these people CARE about their work. I'm having them come back to do the downstairs, now. I would recommend this team to ANYONE. Please, please use them!!

In all, the Kustom Floors team did an excellent job that yielded beautiful floors and probably saved us greater expense in repairs down the road. We are very pleased and would highly recommend Kustom Floors LLC to homeowners seeking to beautify their hardwood floors. When examining the floors to provide the estimate, Rudy was more thorough than the other company reps who visited, alerting us to some potential problems and explaining what his team would do. The original finish from the 1970s was oil-based, and we wanted a newer-looking, more environmentally-friendly finish. After sanding, they used a low-VOC water-based finish from Bona. The quoted cost was higher than the competition and it went up from there as explained below, but we are very happy with the responsiveness to our specific needs and with the professional job done. Superior service and materials cost more, because, well, they are better than competition. What started as a very straightforward refinish job in a reasonably well-maintained residence became more complex when the team discovered some moisture in the subflooring under a few tiles we wished to replace. Those tiles did not match the rest of the flooring very well, and we suspected there was something wrong, as indeed there was. Rudy was careful to arrange for the repairs to be done right and advised of the extra cost and time required (including curing time).

Kustom Floors installed a hardwood floor in our kitchen during the summer of 2014. The workmanship was excellent. Kustom Floors was very courteous at all times and provided us with an expedient service that adhered to the prearranged schedule. We were particularly impressed with the company?s policy to be available to address any issues that may arise regarding their work even after the job is complete. Needless to say, we were very pleased not only with the work performed but with the very high level of responsibility conveyed by this company. I would recommend Kustom Floors to anyone who is considering installing a new wood floor where the quality of material, workmanship and company integrity are important factors.

I had several estimates on this job. Kustom Floors was not the least expensive, but it was clear from the start that their quality was far superior. We were replacing carpeting with flooring to match the rest of the house. Rudy (the owner) carefully inspected the flooring in the hallway, and checked underneath the carpet to inspect the subflooring. He reviewed all of the finish options and their pros/cons. The best part was how carefully they matched they matched the stain so the new flooring blends with the old in the hallway. They made several trips with different stain test areas to get it just right. The whole installation went smoothly, was on time, and excellent clean up. I was really impressed with the attention to detail.