Tri-County Pump Service Inc

Everything went fine

They fixed it in under 2 hours

Very well!

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The original pump installation went fine. They came out quickly and fixed the problem. However, the price was very high. Less than two years later, we started getting air in the lines and called Tri County to come look. The crew they sent out this time seemed much less experienced and didn't really seem to have a good understanding of our plumbing system. After wandering around for a few hours, they pulled the pump to see if that was the problem and said it "looked fine". They then said since they couldn't find anything else, it must be a leak in our water line and they gave us a price of $1800 to replace the water line. However, after they left, we realized the problem had gone away. No more air in the lines. A second plumber we called to get a price quote said that since it had stopped after they pulled the pump, he suspected there was a problem with the pump and pulling it had fixed it. Four months later, the problem is back. Since we were not impressed with the knowledge of the last Tri County crew, we called another plumber, Larry and Sons. They came out and took a look. Everyone we talked to at Larry and Sons had a lot more knowledge of what we were dealing with and felt fairly certain that it was the check valve on the pump. Since the pump is still under warranty, we felt that Tri County should replace it. They are refusing to do anything until we pay another $400 to have them come out and pull the pump. Even if they determine the pump is faulty, we still have to pay $400 for them to pull it out in order to replace it. So they have sold us faulty equipment for $1300, charged us $300 for a service call in which they misdiagnosed the problem and tried to get us to do another $1800 worth of work that probably wouldn't have fixed the problem. And now will not even consider replacing the warrantied pump without us paying another $400. In addition, their employees seemed very inexperienced and not very knowledgeable, and they have been very beligerant to us on the phone, basically telling us that if we won't pay the $400, we can find someone else to fix it. Which... we are.