Rapids Flood Team, LLC

They are scam artist they submitted a bill for 43,000. My insurance company calculated the work at 5,000. Their bill was filled with falsehoods that never occurred. I would advise everyone to stay far away as possible!

Arrived 4 hrs late. Took 3x time estimated which took till 3:30 AM !!! Estimate of cost was 1/7th of actual invoice. Mislead about insurance requirements, timing mandates etc. Super high pressure to act quickly before chance to check on insurance, health requirements, etc.

Charged my insurance for clearing the water, when I had done that myself the previous night.

Beware. Very hard salesman pushed hard for contract to be signed before I could confirm insurance coverage. Misrepresented insurance rules about requirement that work start within 72 hours of flooding. Reluctant to give me ballpark figure for cost, but eventually agreed that cost would be roughly same as cost I told him next door neighbor had paid for same work , i.e. $3000-3500. They submitted an invoice to my insurance for $22,000 for removing carpeting, baseboards and lower 2? of drywall. I was told workmen would arrive 5-6pm and take about 2-3 hours. Workers actually didn?t show up until 8:45pm and worked noisily until 3:30 A.M.!!! (when not outside taking smoking break) . Now my basement is an unfinished war zone, I must pay my deductible and the costs over my insurance maximum coverage for sewer back up damage, and still must have everything restored. My experience with this company has been and continues to be a nightmare.

The Rapids Flood team did an amazing job when my basement flooded. Robert did a great job walking us through the process, and his team did a wonderful job. I recommend them wholeheartedly!

Sent only one person. He worked smart and hard, but could have used a helper. I helped move heavy items and furniture. Fans and dehumidifiers in place drying things for 2 more days.

Experienced, knowledgeable, nice work, honest. Highly recommended.

Arrived promptly and did a very thorough job. They came back and retrieved their equipment after several days to allow it to thoroughly dry.

Entire basement was filled with wastewater do to pipe clog. Robert and his staff were super punctual and highly experienced. Very glad to have hire Rapids Flood Team

I love this company! My baby was playing in her crib. When a water leak occurred in the adjacent bathroom. Robert on behalf of Rapidsfloodteam. Was swift and cleaned all the damage, before it spread into my infants room. Highly Recommend!

Rapids Flood Team, Responded in 30min exactly. The entire process was fluid. I didn t have to pay a cent! They even covered my deductible! They dealt directly with my insurance. Very easy process. Rapids Flood Team did a wonderful job! My basement was restored back to its original condition.

Excellent Company! Great Quality and Customer Service..

Robert was very responsive and reliable. He explained very well with the water flood damage and mitigation/installation process. At the same day. Ros team came to my house to expedite the process of water mitigation and installation of my basement floor. Rob handled the cost estimation very professionally and directly worked with my insurance company to get into the agreement with the final cost estimation. I am totally satisfied with the service from Rapids Flood Team. If any issues with water damage, call Rapids Flood Team. Good jobs, Guys! Kevin & Shu

They arrived on time, completed the work and cleaned up well. I have no complaints as they are professional and friendly.

I had a leak in my water storage tank and it caused quite a bit of water to soak my basement carpet. After fixing the leakage problem, I contacted the Rapid Floods Team on Wednesday and within 2 hours, they were at my home, drying the area and setting up fans and the dehumidifier. They were the ONLY company that provided me an estimate over the phone and it was substantially less than some of the other more "well known" names in this business. The person who came out and dried the carpet and set up the equipment was professional and kept me posted on what he was doing. At the end of the day, the work was done competently, fairly and at a reasonable price. Although I hope I never have to use them for this purpose again, if I do, this will be the company I call.

I love this company! They saved my home and day!

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The lead guy Robert was top notch. Not only did he arrive within a few hours of my call but they finished the project early. They left my house in better condition than even before the storm. They were very professional and helpful! They took me step by step through the insurance process which was very helpful, as well!

This was an insurance claim. Rapids had told us that they used the same pricing model that the insurance company does, so their charges would be approved and paid. We were pleased to discover this was true! There was a communication problem regarding one area that needed to be cleaned. Once the misunderstanding was resolved, the technician went out of his way to make it right.

Robert and his team went right to work on my emergency situation.

Super quick and efficient. Great communication. Robert was wonderful.

Very professional and punctual. Friendly management who kept me apprised of their work effort.

Robert is an excellent PRO! Rapids Flood Team was on top of its game from the initial phone call, to the completion of service. I had a full basement damaged from toilet water that overflowed. Rapids Flood Team, brought my basement back to its original beauty! Highly recommended.

When we brought items to their attention that required further attention, they were quick to accommodate.

They did a really good job.