Case Design Remodeling Inc

Other than finishing up, the experience was generally positive - we do have a lovely new master bath. They are expensive, but the work was good and almost as importantly, we trusted them in our house. The designer should have caught the need for storage space above the new closets (they were there in the old closets) at the design phase rather than our figuring it out after the work was substantially completed. The project manager didn't do anything about the inspector's requirement that the window be replaced with tempered glass until the walk through - though he'd known about it for months - adding to delay in finishing the project. The amount of time it took to do the small punch list after the walk through was unacceptable - we got the feeling that since they had our money and were mostly done, they stopped caring about us and the project. The gentleman who did most of the work was extraordinary - on time/early everyday, but the company clearly doesn't allocate sufficient time in scheduling for follow-up/punch lists. If you decide to use Case, I would strongly recommend that you require them to have the necessary workers available to complete the punch list ... Renovations are a pain to live through and not being able to close out the experience for months (yes, months) is an unnecessary insult to injury.

They charged me $283 to give me an estimate that I never received. They also never gave me the model number so I order the skylight. They sent someone out who had fear about going onto the roof. I tried to call them at least 10 times, but I never got a response.

They are not inexpensive, but they stay with their price and were on schedule.

These guys were a hoot. Great sense of humor but very professional. Excellent work, once you get over the sticker shock. I am willing to pay more to get a job done right and with little disruption, but their pricing does make you think they don't really want to do your job. Nevertheless because I have used them before and having someone you trust in your home for several weeks can be a real pain, I went with them because I knew they would make it as painless as a renovation can be.

Case Design Remodeling was excellent. They were very professional. The workers were punctual. They were just amazing. The work was high quality. I would absolutely hire them again for any other work.

They had a good connection to suppliers. There was a problem with the shower faucet and they did come back and recommended that we try to fix on our own in the future. They didn't pay close attentions to some of the details and that is why I wouldn't hire them again.

They required a 75% deposit up front. Overall, they did a pretty good job, but I wouldn't hire them again.

Regarding the estimate, it went pretty well up until Mr. Bob Black started banging on the vent ducts above the kitchen cabinets. The kitchen clock which had been located there for over a year fell onto our glass stove top and broke the glass top completely through from front to end. Thank goodness the burners still work. I called to speak with Mr. Black's supervisor, a Mr. Odette regarding the incident. After telling Mr. Odette about the broken glass top the answer I received was that it must have been a short nail holding up the clock to have it come lose from knocking on the vent area. Mr. Odette didn't seem interested in taking ownus for the broken stove top but did say that if we chose Case Design that he would see that we received a "good deal" on the stove top appliance. Regardless of the length of the nail holding up the Clock it had done pretty well located above the cabinets until the knocking on the vents took place. That was the reason it fell, Mr. Bob Black was present when it fell no one was injured thank goodness but I still feel that Case Design should have replaced the stove top or given some sort of compensation for breaking the glass top.

We didn't really care for them. They sent an amateur do the tile. We were satisfied with the handyman services they offer, but didn't care for the remodeling service. A seven year old could have done better grouting then he did. They smeared the grout. They did not compensate for the imperfection of the tile which is crooked, they blamed the builders of the house. They sealed the door but it still leaks, they did what they said they would but obviously didn't diagnose the problem correctly.

Everything went very well. They were out here several times-it was not a big job, and we were happy with their work.

Dave was a thorough professional and very courteous. We really liked his attention to detail. All the tasks mentioned above took about 20 man hours to complete and he cleaned up well after the job was completed. On the downside, we waited a long time to schedule both the estimate visit and the actual job. Tom and Todd dropped in time to time to supervise the work.

This company explained their pricing to me and set a date to come out when I called. When they came out there was two guys instead of one, so I was being charged double than what I expected. I never received the quote in email, so I had no proof of what I was originally quoted. The workers themselves were great and professional and did a good job. They are hard to get a hold of after five PM, and once they finished the door the key did not work and I ended up having to climb in the window. Overall it was not the greatest experience based on their poor communication. He told me that he had sent me an email agreement, which he hadn't. If you end up using this company don't go forward with the work until you have a written quote or agreement.

I had to call 3 times before a rep contacted me, and then, only after I complained to the manager. The rep came out, and asked another rep to come and assess the problem further. After about a month, I received an estimate -- again, only after I called to ask where the estimate was. I received an estimate that was beyond ridiculous. They wanted $562. for caulking my 2 balconies, which measures about 4'x1' each. They wanted another $500. to repair/weld leaks in the copper pan they installed in 2003 -- the pan that was supposed to "last 30 years." I will never contact them again.

We did not end up having the work done, in the end, for unrelated reasons. I would not have gone with Case because of the high cost.

They would not commit to a time frame for completed work, or a fixed price for each job. This way it could be finished on their time which took forever. We contacted them to do some repairs around the house,i.e. toilet running, garage door not closing, and needed painting and bathtub repairs.

Overall it was very good. They have very good people working for them. There were times that I would have to wait for the next crew to come in, so it took longer than I would have liked, but Case did absolutely beautiful work and I have no complaints.

I thought that they were great on the minor roof repair. They did arrive on time and did quality work. The price was reasonable for the work that they did.

Overall, the project went very well. Omar from Case Design did an excellent job from start to finish. He was prompt, professional, skillful, and full of ideas. He offered a few ways for me to save money on the project and left me with advice on how to prime and paint the wall after he had left.

Gary came out and did fantastic work. They showed up when they said they would, and were very respectful of my timeline. I had a very short time to get it completed. I liked the fact that they were willing to do the work with me not just for me.

The estimator asked me for a $500 check before he would work up a quote for the project as a whole. I've never before, in 7 years of remodeling projects across 3 states, been asked for money to get a bid. So I tried to cut the project down to it's simplest first step, replacing a single ceiling beam, I and met resistance from the company. After numerous phone calls from them trying to convince me not to reduce the size of the project and even trying to push me into signing a contract to start the work before receiving a price quote, I tried to call another Case office (in VA) and found out that all calls to all locations in the metro area just get routed back to the Bethesda office, which is the office I was having trouble with. So, after a week of trying, I had to give up on using Case for any work at all.

Very punctual, courteous, and professional. They did an excellent job, and I am very happy with the result. Caution, these guys are not cheap. Time flies when you're paying $100/hr. But I am very happy with the finished product (you get what you pay for), and I would certainly use them again.

Overall the project turned out well and the work completed on time. Our bathroom looks pretty good.

The guy seemed very nice, and I thought that I had found someone that I could use for several different projects that I wanted to work on around the house. We worked on something with cost issues, and he said he would get back to me in about a week, and he never got back to me. Three weeks passed and I finally emailed him and told him that if he didn't want to work with me, just to let me know. He wrote me back and told me that my budget wasn't quite what they could work with because of the things I wanted done, it would have cost three times as much as I could afford. He seemed very reputable, and I was just really disappointed with everything.

Everything went very smoothly. The front and back doors took one day each to be removed and reinstalled, in spite of the surprise discovery of termites in the front foyer subflooring and door frame. The ceiling repair was well done, with stippling blending in nicely with the rest of the ceiling. There was a glitch in the measuring for the full backsplash, causing a delay, but CASE kept us well informed. The Marmoleum flooring took only one day to install, instead of the two that we scheduled, and the special pattern we requested looks great! The carpet edges up against the new flooring were not finished correctly at the time, but the issue was corrected within two weeks.

I used this company in the past for my bathroom and decided to use them again for my kitchen. They did an excellent job. Words can't express the quality of their work.