Case Design Remodeling Inc

I was relieved there was a quick response to the problem when I called & it was fixed quickly. The company was easy to deal with all round.

I have been using them the last couple years. They have been doing a great job and have been very reliable.

I liked their seminar. I didn’t spend anything. They were very professional. I didn’t dislike anything. I enjoyed my visit and I did learn quite a bit. I even made an appointment, but I had to cancel it. So, there was nothing, but I may probably reschedule with them when my work permits it. I don’t know about their quality, but the seminar went very well. However, the quality of their seminar was very nice. The quality of their showroom was good since they had quality items in there. When I was requesting for a little brochure, they were very responsive and gave it to me immediately. They were very punctual in starting their seminar. They were certainly hands down. I would consider using them in the future.

Oak handrails (unfinished) installed for basement stairway. Spindles were installed for part of stairway that opened up to rec room. Worker was professional and prompt. Workmanship was very good. Very good experience, would definitely recommend.

pass through opening was too low, but Case immediately re-built the wall and result was perfect. They were meticulous and kept the work area spotless each day. Prices are higher than average but they are reliable and do very good work.

We did not have a large budget for renovating our outdated kitchen. In previously owned homes, we have done the majority of kitchen renovations on our own and/or using Home Depot. However, with this renovation we wanted on-going access to a certified kitchen designer, ability to access higher-end materials, and we wanted someone else to manage the process and maintain accountability (I am quite pregnant, so serving as both labor & general contractor wasn't an option this time around). We interviewed several local design-build firms and, oddly enough, were told outright by many that our budget wouldn't get us anything (we had a $50,000 budget for the kitchen but were planning to manage/finance demolition, appliances, hardware/light fixtures, and flooring via a separate source of funds). Case was the only firm that came in with a "can-do" attitude and immediately provided us with great ideas for maximizing our budget AND getting the kitchen of our dreams. I cannot commend Mike O'Hearn enough for being so positive and helpful as we sorted through our initial decision-making process. Although our renovation process took longer than I would have liked at 3.5 months (it took us some time to settle on a design we liked and then a full 6 weeks for our cabinets to be constructed - the actual labor part was only 6 or so weeks), the Case team was SO professional, meticulous, pleasant, effective that I really cannot complain. Literally, everything was done to the absolute highest standard and every member of the team bent over backwards to ensure our house stayed clean/dust-free and that we were inconvenienced by the daily construction as little as possible (not unusual to see contractors/subcontractors vacuuming the house at 6:00 p.m.). Whenever unforeseen problems arose (as they always do in a renovation process), Case was quick to come up with a cost-effective solution. Anything we asked them to do along the way, they worked into our project immediately. Team members even gave gifts to my toddler son and filled my dogs water bowl! In the end, it is amazing to see that my dream kitchen - long carried in my mind's eye - is now a reality and I owe it all to Case and their meticulous design-build process. You pay for this level of service, no doubt about it, but in this case (no pun intended), I got what I paid for and I am so grateful! Kudos to Kevin Morrissey and team for a job well-done.

Outstanding architect, prepared 5-6 alternatives & made good recommendations. Builder was always on time, job finished ahead of schedule and consulted with me throughout. Mistakes were made ,but promptly fixed. Overall, a quality job. Expensive!

initially wanted an entrance door adjusted and some outside holes (made by squirrels) patched. I was impressed by Dick Oetner (Case representative who during a quoting session, diagnosed a problem that I had (nothing to do with the entrance door) - kitchen cabinet door that would not close properly and provided an advice that in two minutes, fixed the problem and did not cost anything... let me say that this problem stomped my previous contractor whom I hired to refinish the cabinet... and that one did a good job on the refinishing but failed to fix the closure issue). I was impressed with Dick.s knowledge as well as being helpful with no string attached. I ended up painting all the exterior wood and replaced quite a bit of rotten wood due to weathering with the composite wood. I trust their work so much that I am planning more work for case to do to fix up my house.I have had many home improvement contractor and Case is as good as they come. First the one (Dick Oetner) quoting the job (typically a sales and marketing type for other company) is very knowledgeable and knows the technical details, very thorough and cover every aspect of the problem including taking photo, documenting in details, walk through not only with me but also with one doing the job (so important in handyman type job). In addition, they are also very responsive and accomplished what they promised exactly with no hype. This is rare. I wanted the siding stained by a certain stain that only available in California, they ordered it and got it done. What is important to me also was to get it done with certain completion date. They are one of the rare contractor that actually get the job done on time and as promised. The door adjustment that started this job was done in a very professional manner and my wife was very pleased... and I know she has an ultra high standard. Considering the top quality work, timely delivery and know what they are doing, the price is fairly competitive. I consider finding this company a great find and one can rest easy dealing with a trustworthy company in the home improvement world.

We were a little concerned with hiring Case a second time. They had worked very well with us on our complete kitchen renovation. The design process was excellent. But there were some bumps over choice of materials and painting (which they would not do) that caused us to split the contract with a second company. The biggest concern we had was that their job costs ran considerably over their estimate. Overall their quality of work and professionalism was high though, so, for a small job (building closets from an alcove and some other minor repairs) we hired them again. Their work was professional again and the quality excellent - including a willingness to make multiple adjustments when we were not satisfied. For a second time, though their price came over estimate. This time I had asked for time and materials so that I could see hours charged to activities. Too many hours were charged for simple electrical work. I have a concern that the hours charged for the drywall construction were padded. So we will not use them again. We recognize the quality of work, really appreciate the design of our kitchen but seriously question their billing and estimating practices

I continue to be very pleased with both the process and outcome of Case's work. For the latest project, I called Case in a state of dismay about how the former contractor left my porch project. Case staff was very responsive and sent a skilled estimator to look over the project situation, and within 2 days I had a written estimate of the repairs needed and a scheduled time for performance of the work. The carpenter, Glenn, was very skilled and professional, and in a matter of days all of the repair work was completed and looked great. There was one lingering issue on the fit of closet doors, and about a week later, I conferred with Case staff and Glenn, and he came out and resolved the fit problem with an innovative and practical solution. Case is great because their building staff is very skilled, their project estimating and oversight is hands-on and professional, and their work is guaranteed. My building site has always been left cleaned up and safe, and the workers are prompt and courteous. Case may seem a bit more expensive, but it is well worth it for the high quality of their work and the professionalism of the supporting business processes.

The salespeople they send seem to be very good listeners. They are responsive and respectful, and they take their time with me. They were excellent when I asked them for drawings for a pergola. I didn’t ask them to complete the work because it wasn’t a good time for me, but I appreciated the time they spent.

You have to pay up front the $1000 fee for them to do the sketch, a couple of ideas, measure the rooms and put together a proposal and design. The service was average. They would have been remodeling the kitchen and a porch. We didn't get everything we expected from that $1000 and we thought they had some very uninspired ideas for remodeling. We felt like the didn't fully listen to us when we explained what was important to us as customers. One of the key factors was integrating some new windows into the house and they didn't have the specific information on windows that we requested. They were willing to work with us on it but we were so uninspired by what they were offering that we didn't follow up. After the initial interview they told us that they would be back to us in 4 weeks and they didn't get back to us until 8 weeks and that was only after we called and pestered them.

I put out a very general request for a proposal to about 5 or 6 companies to take down the walls. Case responded almost immediately. Within a day or two a sales rep., Chuck Khiel, from the company came by to do the estimate. He explained the scope, process, and timeline well and he seemed very knowledgeable. The visit was on a Friday afternoon. He had the detailed quote to me by Tuesday at 6:40am. The quote was clear as crystal. I got another quote from a contractor who works by himself but is fully licensed and insured for about $3,300 for the entire job. This other contractor is currently doing my coworker's 3 bathrooms and probably works at a much slower pace, and perhaps skips steps like having a lead inspector on-site, fully sealing all areas that might have lead paint, etc. The lower bid contractor's quote took much longer to get and he'll probably take longer than he states in his quote. In short, I'm sure Case would do an awesome, timely, by-the-book, rules-according-to-Hoyle job, with specialized electricitions, carpenters, etc. when needed, but at a SUBSTANTIAL cost (i.e. 3x the cost). I'm willing to go the slower, perhaps less by-the-book route by a contractor that I trust because I've seen his work.

We received an estimate. They were easy with work and seemed very good but their price was a little high.

It was a nightmare from h***. We had a lot of communication problems, before and after they started the work. They didn't really follow the initial plans that we had. There was a lack of professionalism, and I would not using them again.

Arrived on time, very professional - have not received cost estimate yet.

They were extremely professional. They came on time. They were very pleasant. I would use them in the future.

We didn't end up using Case because they were out of our budget range.

We continue to use them. They were very professional and very good. They were very flexible to work with. Their price was higher than other places, but we were happy with the work that they did.

They do good work and they're very through. The price is a little high, but the quality of the work is well worth it.

They are not reliable. He did a good job on the doors, but he left. He was supposed to come back, but he never came back. He came back eventually. We had the most trouble with the staff; we could never get a hold of them, like the people whom you call to make appointments.

They were extremely careful in measurements, a critical step of the procedure, since even being off a few quarters of an inch would have caused serious problems. They measured not once, but THREE times. The work was fantastic.. Case is very polite and tidy, always cleaning up after each day of work. I loved their design and the fixtures they suggested for me. I couldn't be happier, and it really added to the value of my home.

Excellent. It was tougher than expected for the carpenter because I have a steel door; but he was very fastidious and sealed the cat door beautifully. A very tidy and competent job.

When I first contacted Case Design for handyman services on 23 May 2011 I spoke with Steve Owen who noted that he would be my point of contact. It is nice for a change to have a person to reach out to with questions or concerns. He asked what could he do for me and I began rattling off just a few things that had been on my list of things to do. As a single female home owner, my list has grown over the four years I have been in my home, so, after about the third item on my list, Steve indicated that based on what I had already told him, the work would be done on a Time and Materials basis which was less expensive than the per hour charge. In response to my inquiry to additional tasks to tackle, Steve said that since it is Time and Materials, I could have the craftsman complete other items on my list. He also understood what repairs needed to be done because as he explained to me, he used to do the work. So, we arranged for a craftsman to come to my home at noon on 10 June. Sure enough, the craftsman, Mr. Doug Moore, not only showed up on time but he was at my front door about 15 minutes before noon ready to go to work. I pointed out about 13 different things requiring attention: from hanging a picture, repairing a loose toilet, caulking tub & sink, repairing stove/oven, replacing bedroom bi-fold closet door (which he had to use a saw to cut to fit), repairing a closet shelf, to replacing over the sink light in the kitchen. Mr. Moore was a real trooper because he was at it for about 4 1/2 hours despite the fact that my air conditioning was out of whack and it was extremely hot and humid. He marched right on with a smile and without complaint. Moreover, for the cracked basement window that he could not repair, he gave me the name and number of someone that could help me. It has been a struggle to find a handyman and other technicians that service my area and that also do great work, so, I was concerned about working with Case. I am more than happy with my experience from my initial contact with Steve to the completed Mr. Moore's work. I would use their services again. Great job Case Design!

Had a walk through the day before the installation of the hood which was thorough. The next day the carpenter and electrician showed on time. The floors were covered so the workmen's boots would scratch the floor and the counter tops as well. The project took one and half days to complete. The carpenter was creative in solving the problem of how to vent to the outside. We are very satisfied with the work and the price. The representative from CASE's handyman division was Steve Magill. He was easy to work with and was willing to work within our budget. The division of CASE that does small jobs is now called FRED. Didn't find FRED on the search, which is why I choose to put this report under CASE Handyman Services.