BoonPC

Mr. Boon fixed our problem very quickly, and then even came in on a Sunday (when he is normally closed) to get our computer back to us when my son realized that the computer had a paper that was due the next day on it!

The level of expertise is very high. Their service is very friendly and patient. Their prices are really reasonable. We would definitely hire them again.

He is a funny guy and he is pretty good too. He had a set fee but he gave us a discount because we found him on Angie’s List. The price was definitely competitive - it was a lot cheaper than other providers. We have used him twice already, and I would rate him highly. I am actually going to him tomorrow for some more work.

Very well. I got good advice and would return to him with a larger problem in a heartbeat.

The guy was very upfront. He looked at it and made several attempts to fix it. He told me what the problem was and why He couldn’t fix it. He did not charge me anything for this. The guy who came was fantastic.

I have had continuous problems with trying to burn a DVD using my Gateway Laptop. After contacting Gateway twice and getting a new burner, as well as having a separate technician look at my computer, Boon was able to diagnose the problem immediately. He also told me what was slowing down my computer. It took a short time and he did a great job!

I dropped my computer off on a Friday and Mr Boon called me at home THAT SAME DAY with an estimate of what needed to be done. He also offered that he never fixed a computer (gaming rig) like mine, but would look at parts the next day and let me know. He called me on Saturday to let me know he found the parts and fixed my machine. I picked up my computer on the very next Monday and have had NO problems ever since. He took the time to start up my computer in his shop and walk me through the repairs that he did.

I found Mr. Boon on Angie's list, selected him because he was nearby and had straight-A recommendations, and took the computer to him. He listened carefully to my description of the problem, asked the right questions, and told me he would call me. A few hours later, he called to ask more specifics about the data I wanted transferred to the external drive, then called me an hour after that to tell me I could come and pick up the computer. Fast, friendly service!

I appreciated the quick response (I had expected to leave the machine with him, but ended up just waiting as he worked), and his attempts to talk me thru the problem on the telephone before I brought it in. If there were an A-plus rating, I'd give it to him.

Very professional, willing to discuss what he did and what to avoid in the future, as well as what I should use in the future to minimize problems with my computer. A very satisfying and professional experience.

Excellently. See above for start to finish details

I thought my power button was not working. Mr. Boon said it was fine and so far it has been fine since I got my computer back. My computer is not noticeably faster after the clean up like I thought it might be, but it is somewhat old. Mr. Boon was very professional, responsive and the price was very reasonable.

He understood the problems immediately and explained how he would fix them, gave me the price up front, told me the risks. The work was done sooner than I expected and he phoned me when it was done. He solved a problem that had been a major source of frustration on my computer for several years (Sony had partitioned the disk so that the C drive was much too small and the D drive, unnecessarily large).

Most times I have dropped off the PCs at their offices. Ample parking and only one flight of stairs. They usually complete the repair same day or by next day and call me when it is ready. Friendly and competent repair shop. Note that the average virus removal or tune up costs about $75 or so.

Boon performed numerous tests and concluded that the motherboard was defective. Repair could only be effected with replacement. Boon advised that the computer was not worth repairing as it was over 4 years old and I would be able to buy a new desktop for about the cost of repair. I appreciated the honesty.

We were having problems with 2 computers. Thought we might have to replace both. Mr. Boon was able to diagnose and fix both computers. One needed a new hard drive and the other needed to have some programs and problems removed. Mr. Boon answered all our questions. Told us what things we could do ourselves and repaired those things that were more difficult. He responded to questions by phone afterward. Repairs were done quickly and professionally. Told us we did not need new computers at this point.

Mr. Boon was amazing. He clearly described the issues. He maintained contact with me throughout the process. Even my friend (who owns an IT business) was amazed at the quality of service and the wonderful customer service provided.

They did exactly what I had asked them to do. They didn't try to do any more work and they didn't fail to do any less. They seemed to be very knowledgeable about the services they provided.

Mr. Boon was pleasant and competent. He guaranteed his work and offered a more extreme overhaul if speed was not improved.

Brought in an enclosure and internal hard drive. Got everything ported over to a new one the same day. Highly recommended.

When I dropped off the laptop, Mr. Boon recognized it as approximately 8 years old and promised a 24-hour response. He called me for guidance because he could not replicate the problem. Once he did-what I thought would be a faulty graphics card turned into the need for a new system board. I priced the board-but Mr. Boon convinced me the cost of the board plus his labor would be about 1/2 the price of a new PC-and provided free buying guidance! He backed up my important files/folders to DVDs-and only charged me $55! I will return! A bonus is the location-free 2-hour parking in the heart of Bethesda!

Mr. Boon took care of the problem immediately. I dropped the computer off and the next day it was ready and running **way** better. He even suggested a free virus software that could replace the software I am suing that slows everything down considerably.

He arrived a few minutes late, but no big deal there. He got right to work, and had the network established, laptop access, and the desktop switched from direct DSL to wireless access within 90 minutes. He also had to do a couple of quick fixes to my desktop, to make it run faster. The only minor glitch was that at first he thought he couldn't establish Internet access to my desktop since the wireless plug-in needed a newer version USB port than was available on my desktop. However, once I asked if he couldn't use a port on one of my USB busses, rather than directly to one of the desktop USB ports, he was able to make that work. He had to re-set my printer spool service, but did that quickly. Overall, I was very impressed, and would recommend this company to anyone who asks. And all of this work cost me $85! Amazing!!!

The only problem we had was in waiting for the estimate for repair. After not receiving a call for a week, I called him. Turns out he does not have long distance service on his work phone so he was unable to call me. Other than that, once we exchanged e-mails and started communicating that way, he was very responsive and quick to complete the task.

Talk about a great computer experience, Boon PC is it!!!! I considered myself a reasonably informed computer user. When my computer started to slow way down, I did some investigation and testing and figured the hard drive was going. I then consulted some big box stores with computer repair services and then started to panic! The possible diagnoses and prices (ranging from $150-350) as well as length of time to get my computer back made me think it would be cheaper to get a new computer. I then consulted Angie's List (which I should have done first) and found the top rated Boon. He did not offer any diagnoses without checking it out first. I was very surprised to get the call back on Monday that he had fixed the problem which was not the hard drive but rather a complex software issue. He also suggested adding extra RAM. When I came in to pick up my computer he gave me a mini tutorial and now I am a better informed computer user. I couldn't have had a better experience.