The Micro Geek

This was the fourth time that I have used The Micro Geek. Once again, it went flawlessly. We were having trouble maintaining a consistent wireless internet connection in one room with the new Comcast modem, so we decided to go wired. A hole was drilled through the closet for the ethernet cable--a small hole was already there to accomodate Comcast cable for a TV, so the hole was just made bigger. The ethernet cable was run from one room to the other along the baseboards and around the dresser to the other computer in the other room. The internet is now wired, very fast, and very reliable. They also performed a complete system check on both computers and removed a virus from one of them. They also optimized both computers, and I noticed a free spyware removal program was thrown in as well on both computers, very nice touch! The service was wonderful, as always. They continue to be my go-to company for any computer issues that I may have. They never fail to deliver excellent service and prices!

After they performed much diagnostic testing and determining that my old system's hard drive had failed, I decided to go with a new system that had Windows 7 on it (old system was XP). They managed to salvage over 10GB of data from my old computer and transfered it to the new one that they provided. I had them put in a really good video and sound card in the new system, as well as extra memory. It is really fast and has great sound and video. This was my third experience with them, and, as with the two previous encounters, everything went exceedingly well. They came over on Christmas Eve to set up my new system. He was there until about 10:00 in the evening loading what still needed to be loaded and making sure all of my programs and data were there and working well. What other company would do that, especially on Christmas Eve? I can't say enough good things about this company. I am so glad I found them through Angie's List. Now when I have a computer issue, I don't immediately go into panic mode like before. I now know that I have someone who can really fix things. They also put a link on both of my computers to a program that lets them gain remote access (with my permission, of course) so that they can go in and fix things that don't require a physical presence. Their service and prices are excellent, and they are extremely pleasant to work with.

It could not have gone better. On his first visit he and I both agreed that my laptop was dead with little hope of revival. He suggested that I look for a replacement computer. He was not pushing any products on me. I did some research and settle on a Dell with a 24" monitor. As it turned out he would have also recommended a Dell. My prices were from Amazon and I thought they were pretty good. I passed on this information to Azad. A short time later he emailed me to tell me that he could get the same equipment (and I mean the SAME) for less money and with more options. He found me a better monitor for less too. He was back at my house in 24 hours to install and configure my new system. My lost files were fully restored and when he left that night, I was back in business. It was not until I was satisfied and had all my questions answered did he take any money from me. Not often can you say that about a vendor. If you are having ANY issues with your computers, software/network and you do not call the Micro Geek you are making a BIG mistake. He has found a client for life with me.

They did it rapidly. Done in 2 days. Happy with the price and work.

He was awesome. He is really good at his job.

Service couldn't be better. They are very friendly and professional. We HIGHLY recommend them!!

The Micro Geek is a two man show, Qais Husseini was my tech; they are responsive in terms of time and when he was delayed in their house call they kept in touch by phone. My MacBook Pro (three years old) was going crazy, coincidently after I down-loaded a new Mac OSI. The malware culprit seemed to be multiple "Defender" software down loads. It took two hours plus to clean the computer and get it back to original specs. It cost $200; given the house call and the apparent success the price seemed reasonable. I rated the quality N/A pending real use of the computer, I have no reason, to at this point, to doubt the "fix." Qais was focused, professional and did not try to up-sell. Given the problem with finding responsive tech support for Apple products, I would recommend them to others. Ron Morgan 301-320-5409

They're very good. I would use them again in the future.

He arrived quickly and promptly, diagnosed the problem, and fixed it. He was friendly and efficient. He is local. I would hire him again.

This was the first time I worked with Qais, a professional, polite, fun and knowledgeable young man. He impressed me and my husband right from the start with his friendly respectful personality. He was very patient and a skillful educator as we are not that computer savvy. We had an outdated operating system that was no longer supported by the manufacturer so it was clear that we needed a new computer. Qais was supportive and reassuring that he would make sure we understood how to use our new computer once installed. A week later he delivered, installed, transferred our data and left with us feeling confident about how to use our new computer. We love it and have not had any problems to date. If we did, Azad has always been available to us via phone or email for questions. We will always use The Micro Geek and highly recommend this company for your computer needs. Thank you Azad and Qais!!

AliDid not get a response from the web link, but he responded to my phone call and offered to came to my house within the hour since we live in same area. He brought my laptop back to me at my home, explained what he did, too time to chit chatted about life, gave me an nice Angies discount. Computer works great! Was worried as I'd never had anything bring my computer down before. Mr Azad Ali is very good.

I was very pleased with the work. It took a little longer than they said it would, but this was okay as the computer involved was not our only computer. The reason for the delay was the slowness of the failing drive required more time than anticipated for the backup to complete.They took the time to setup the user accounts as they were and they reinstalled some of the software that I had on the computer, including the firewall and anti-virus software. While the technician was in my home, he was courteous and professional and answered all of my questions. Though the technician found he had to do a bit more work than expected to get the computer running again, he charged me only what he originally estimated for the work. I found this service provider through Angie's List and was impressed with their reviews. My experience with them confirmed the high marks they have gotten from others.

This is the second time I have used their services. As with the first time, this whole process went exceedingly smoothly. As I had been advised at the time of their last visit, one of my computer's hard drive was starting to fail, and now it was starting to make strange noises. They came over and did diagnostic testing of the drive again and confirmed it was indeed ready to die. We talked over prices since they offer new and refurbished computers. I chose a refurbished computer with Windows 7 (an upgrade from my previous XP machine since Microsoft doesn't support XP anymore), and he made a backup of my data and took some program disks with him. This was on a Wednesday, and by Friday evening, he returned with the new computer. He had it ready to go wth some programs and updates already installed. I had made a list of all the programs that I wanted on the new computer, and we just went down the list. He installed everything I asked for and more (some extra programs that he recommended--very nice touch!). It took almost two hours for the complete install, but when he left everything was working perfectly, and I have had no problems since. The computer is a refurbished Dell computer with Windows 7. It came with a DVD drive and a floppy drive. He supplied a new USB network adapter. I supplied the hard drive (which I already had). It also came with Microsoft Office, which is a plus in my book! This is always extra everywhere else. I was exceedingly impressed with his patience in installing everything I asked for, which was a lot. I really don't think I would have gotten a better deal anywhere. I will definitely use them in the future when my other Windows XP computer starts to go bad.

The house call model is great, service was quick and top notch and responsiveness could not have been better. These will be my go-to guys for all computer issues in the future.

Before going to see Mr. Ali at his home office, I had narrowed down the issue to the monitor only. (Since I could attach a regular monitor to the laptop and use it normally.) But, I was unclear if the issue was software or hardware. I wanted to do as much of the work myself to keep the cost down. Mr. Ali was willing to work with me that way. Mr. Ali thought that just buying a laptop screen would fix the problem. He showed me how to look up the identification number and how to order it. He also showed me how to remove the old one and install the new one. When the screen arrived, I installed it and my (expensive) laptop was fixed! :)

Qais Husseini came a little late, but apologized profusely. He was worth the wait: professional, courteous, patient and effective. He listened to my basic questions without condescension. He even took the time at the end to give me a quick tutorial on Windows 8. Qais saved me a whole lot of time and frustration. Excellent!

Everything went great, I would recommend their services to friends and family.

It went well. The technician was a bit late. It's my guess it was because many people were trying to change over their computers because this was the last day that Microsoft was going to supporting Windows XP. Our technician, Qais, was really good. He kept us informed as to what he was doing and asked us questions about what we wanted. We asked for advice on upgrading our system and in-home network and he gave us some. He configured us to minimize the differences from Windows XP to Window 8. He also said we could call him when we wanted to upgrade our printer and he would give us some advice. Qais had a great sense of humor and was really positive and answered all our questions. This was a really pleasant experience. This company gets a strong thumbs up from us.

The amazing tech, Qais Husseini, tried everything for over an hour, listened attentively when I explained what I had done, and finally was able to access the computer but I had a hard disk crash. Not only did he reload all software, imported my last backup, but he also updated my old MS office, he also installed software which Can tell me prior to it happening, the condition of the hard disk and tell me to back it up before it happens. Fabulous. When I had a follow-up question the next evening he called back immediately and helped me. The tech, arrived on time, was incredibly polite and knowledgeable. I'm soooo pleased. And the price was so much less than I would have imagined considering they came the same evening I called and had it back to me the very next day.

The repairs were done in a timely and professional manner. The repair of my iMac cost just over $200.00. They saved my data and installed a new and larger hard drive. I was looking at having to buy a new computer costing about $1700.00. My friends computer had a virus for every day to the month. Micro Geek got rid of the viruses and tuned up the computer in a very timely and professional manner.

I called at around 5:00 PM, left a message, and received a call back within approximately 15 minutes. He said he could come over that evening and arrived at around 6:15 or so. The technician (Qais) was extremely pleasant and went right to work. By the time he was finished with both computers, everything was running smoothly again like new. He even installed a more thorough cleaning program than the one I was using through McAfee. One of the machines was an older one that really never was that fast, but he had it back performing nicely, which was a great improvement on that one. The other computer was back to it's old zippy self. These were XP computers, and he told us that when the hard drives eventually need replacing, they could also come and do that and upgrade us to Windows 7 or 8, or even build us a new computer. I was extremely pleased with the service provided and will definitely use them in the future. All the previous reviews were helpful in making the decision to try them, and I hope that this review will also eventually help someone else. If you are in their travel area (Greater DC Metro area), then it is probably best to have someone actually come out and work on your machine instead of going with the option of remote repair. I think this way is more thorough, as he can actually open your computer up and clean out the dust and debris if needed. That can't be done otherwise unless by you. Anyway, I am happy to have my computer back and running smoothly thanks to Micro Geek!

They have been good. Unfortunately, the computer retired already. They couldn’t revive it anymore so what they did was to transfer data and set it up for us on a good price. They came to the house and spend a couple of hours checking and making sure that everything was alright, installing any additional data or specialized software. They were very courteous and prompt. We were really impressed with them.

They were careful about scheduling and the need to expedite the process. An extraordinary gentleman arrived who set to work immediately and confirmed the depth of the problem, offered solutions and they were resolved according to my needs. I have been ecstatic since using them and can't recommend them highly enough. I didn't know how poorly my system was functioning (and now see that it gradually became more cluttered) but I kept at it. It's as if I not only have a new machine but increased confidence that when anything goes wrong there are immediate resources. What a gift!

1. First, he provides one day turnaround service. Superb. Always flexible to schedule. 2. He analyzed my problem on desk top which is antique (Microsoft XP) and fixed it. Computer is slowly dying; I need to update to a better system. My computer is crappy - always fading out - receiving error messages and constantly failing to be able to access internet. He recommended that due to continuous problems that I either purchase a desk top or get a better up-to-date package. 3. Also, sold me a laptop and taught me how to use it - Windows 8. WOW - I'm impressed.

It was wonderful. Micro Geek did a wonderful job which took over 2.5 hours. I would recommend to the President to help get the computers up for the Affordable Care act. Mr. Ali has been doing work on my computer for the last three years. Whenever I have a problem with my computer he always fixes it. This week he will install a new printer for me.