Priddy Chimney Solutions

On 3/8/11, Andrey of Priddy Clean came out to do the estimate. I hired Priddy to do the work on 4/6/11. Two workers, Miguel and his co-worker, arrived on time and relined the gas water heater flue, rebuilt 7 courses of that chimney and relayed the crown. This was an all-day job, as expected and the work was done satisfactorily. In addition, Miguel took photos of our fireplace chimney showing where there are cracks in the crown and recommended relaying of that crown. He provided an estimate for this work and for cleaning the gutters. They also offered to leave me with some of the old bricks from the chimney in case I would ever need some for repair work elsewhere on the house --- providing a perfect match of the 60 year-old bricks. In follow-up to this job, I received a letter from Priddy giving me detailed information on the cracks in the crown and the implications which may result from possible water leakage. It was very informative. As a result of the good work and professionalism of Priddy, I will most likely hire them again to tend to the crown work on the other chimney.

They were very professional. They were very good about laying out options and explaining why we needed to have the work done. Their price was a little high, but they were willing to negotiate with their price. I would use their service in the future.

Priddy Clean came out to reline our chimney after we had to replace our furnace and were told our chimney was no longer up to code and that it would not pass the mandatory state inspection. They came out quickly, checked out our chimney and took close up pictures of it with their smartphones to show exactly what work needed to be done. They gave us a good price & warranty and then came out promptly and completed the work in a timely and efficient manner, and then took photos again of the completed work to show us what they had done. We were very pleased and would use them again in the future.

I haven't used it yet but it is supposed to be easier to use. I've used them in the past and I was happy with them. They were very good and very polite. There were two guys and one went to the back of the house and when the other one came in I asked him if they also work on storm doors because our storm door had recently been blown during a storm and was kind of coming off at the hinges. He kind of laughed and said no but the next thing I heard an electric screw gun and he was repairing the door, which was very, very nice. I would definitely call them again. The price was fair and it was very close to an estimate they had given me several years ago.

The work was completed on-time, within budget, and in a professional way. The results speak for themselves - we had a chimney that was ready to fall off the house and we now have a fully-functional, beautiful chimney!

They were average. They came in and did what they were supposed to be doing. The bill wasn't what it was supposed to be because they charged for additional vents. I prefer to know the cost upfront and not surprised in the end.

They had taken pictures to show us where the original crown was kind of cracking and where it needed to be repaired. They sent a real detailed follow up letter afterwards, which I liked. It seemed like it wasn't a boiler-plate document letter and that somebody had actually typed it up showing the problem and it wasn't just a standard letter sent out to everybody. After a couple of months we decided we would get the work done. The price seemed to be fairly reasonable. We could have probably got it done cheaper elsewhere but they seemed to know what they were doing. They were responsive and we didn't need to be home for the repair. The guys that did the repair wee great. I talked to the office about them doing a separate cleaning afterwards and the other team never showed up. We would probably use them again but it was a little frustrating that the sweeping team never showed up.

We chose Priddy because their estimate was 15% lower than our normal chimney sweeps and Priddy had decent ratings. The job was supposed to be done in one day. The team showed up on time and started the work. The day was cut short because of rain. On the second day, a second team showed up in the morning and worked all day removing the terracotta tiles and installing the liner. They couldn't finish and said they would return the next day for a couple of hours. That night, we realized that there was soot covering everything in the room with the fireplace. The contract has the following line "We Guarantee Absolutely No Mess!" Now, we wouldn't have minded if they had warned us that their preventative measures might not work. We could have covered our furniture to make the clean up much easier. The next day, a new crew arrived (late) to finish the work. Instead, it became obvious that something was wrong. Although we could tell something was wrong, we couldn't tell what because neither member of the team spoke English well. We had to call the office to inquire what was wrong. Apparently, the second crew damaged the liner while installing it. Basically, it had a hole in it which would create a fire hazard. We do give credit to the third team for identifying the problem and basically starting over. This team spent the entire day redoing the work of the second team. What was supposed to be a couple of hours turned into 11 hours. The third team also took care of the mortar work on the exterior of the chimney. After they left, a dollop of mortar fell out of the crack being fixed onto our deck below. The next day we realized that the wire for the top damper cut through the parging in the smoke chamber. Although we explained the situation and which team had done the work to the receptionist, Priddy sent a fourth crew to investigate. That crew suggested that we needed a tube for the wire to go through and that we had to contact the owner to have this approved. When we spoke to her, she contradicted him saying that they don't use that piece of equipment..

One day one the Priddy team arrived on time, and demolished the the parts of the old chimney. The next the team again arrived on time and began installing the new brick and flu. The third day, the workers finished and checked all work, cleaned up all the old brick. Everything went well and the team leader kept us informed on what was being done all along the way.

I would recommend Priddy Clean Chimney Sweep, Inc. service to other members also. They did a good job and they were quick. I would use their service in the future too.

We got on their schedule for the inspection, which was easy to set up, but the guy was pretty late in showing up. He did call to say he was going to be late, but it was still a little frustrating. However, once he got here, we were quite pleased. He swept the entire chimney and installed a rain cap, and inspected the rest of the chimney. He took pictures up the interior from inside, and from the top of the chimney too. Unfortunately, the chimney was in pretty bad shape. The lining was cracked in several places, and the top 8-10 flights of bricks on the top of the chimney had very little mortar left around them, and were starting to seriously crack. The guy gave us a quote for what it would cost to reparge the interior of the fireplace (to fix the lining) and do the top 10 flights of bricks. We called a day later to arrange them to do the work. They e-mailed us the contract, which we filled out, scanned, and e-mailed back. They came out the next day while we were at work and did the masonry work on the top of the chimney, which looks quite good (the bricks match exactly). They came out that weekend to do the reparging. They were on time for that, and it took about an hour to do. The guys took photos before and after so you could clearly see the work they had completed. The only issue we had with them was that we authorized them to charge the deposit to our credit card, but didn't authorize them to charge the balance. However, they did charge the balance to that credit card once the masonry was done, but the reparging wasn't done. I called their office and got what I think was a sincere apology for the mistake. At any rate, we were happy with their work, so it didn't become a bigger issue.

They came on time, did good work, and cleaned up afterward. Their cost was lower than others that bid.

Company got rid of all the original terra cotta liner and then put in a new metal one. Very good customer service- I was freaking out because of the noise and the woman on the phone talked me all the cliff : ) Everybody was very nice and the chimney works! They also delivered firewood for a very decent price. I wouldn't use another chimney sweep.

I have been very pleased with the quality of the work done. The masonry work for the chimney and all the repairs were excellent. I was so pleased with the work of the master carpenter, Hugo Terrazas, that I have continued to have the company do extensive repairs and remodeling work both inside and outside my home.

It went smoothly and well. They did what they said they would, when they said they would, cleaned up after themselves. It was great.

They came to figure out why I had a leak in my living room above the mantel. They said I needed to do a chimney rebuild above the roof line. They took pictures, but the pictures were never sent to me and never included in their proposal. They said the chimney repair would cost me 3,300 and an extra 2,000 for a stainless steel chimney liner. I ended up getting another company to do the same work for more than half off this quote. They never called me back when I had questions regarding their proposal. I am not sure I would do business with this company in the future.

We had a positive experience. My wife was there when Priddy Clean showed up. She said everything went well. Afterwards, we received a letter proposing to do additional work on the chimney cap. It'd cost over $600 which is a bit more than I can spend at the moment. Still, I liked our experience and trust Priddy Clean.

Called and set an appt. They gave me a window for a Saturday. They never showed up during the alloted time. I had to leave the house to run errands, when I got back, they left a note saying to call the office to re-schedule. A phone call would have sufficed.

Installed a chimney cap and also fixed a crumbling crown at the top of the chimney. Very friendly. They were a little later than the time scheduled for arrival, but no complaints otherwise. I appreciate the good work.

I use Priddy Clean Chimney Sweep Inc a lot. They used to clean chimneys in my old house too. Once I had scheduled them to clean all 3 chimneys in my current house. They came out and after looking said that the chimneys were all in perfect condition where they did not need any cleaning. They just charged me just the inspection fee. It was really impressive. They are honest. I have been using them for more than 10 years.

Priddy Clean did a fantastic job and kept my house very clean, despite the messy nature of their job. I would definitely use them again!

Technician arrived promptly at the beginning of time window, was quiet, respectful, efficient and completed the sweep as expected. He was not, however, able to remove a flue component and didn't offer to try, however was quite thorough in the inspection and offered advice for individual components of the estimate. He did not, however, honor a coupon I printed online, however took it so perhaps they will credit us in future services. The esimate for repair work, however, seemed EXTREMELY high. BOTTOM LINE: Efficient, thorough, relatively expensive, however easy to work with.

Initially the work went well. We were told that the work would take a week or two depending on availability (this was in September 2010). The fireboxes were re-built early on along with dismantling our old flue and installing the liner. However, all of this still took until late November. Rebuilding the chimney (something we did not anticipate) and completing the remainder of the more cosmetic work (installing the mantle, laying the hearth, tighterning the damper pulls) was a nightmare. This has now be in the process of going on for over three months (six months since we began the process) and appears as if it will end this week. I like the people at Priddy and I think that their work was sufficient, but considering the amount of money that they charge, it is inconceivable that they would let something go on for so long. There were at least six or seven situations that I can think of where I was told they would come by the house only to have no one show up, call to tell me otherwise, etc. In addition, there were at least another five or six times where they did not show but at least told me that day. I understand that their workload picked up during the winter months but that is certainly no excuse for ignoring ongoing work. I haven't had tons of experience with contractors and Priddy came highly recommended by a friend. If I were more knowledgable I'm sure that I would have just backed out of this contract back in November, so the best I can do is simply post that I would never consider using them again and will adamantly tell any friends to not use them. Again, I like them, I like their work, but as a business this was the worst experience I've had so far.

stayed only 10 minutes, left burnt log and pile of ashes in fire place.

We got several estimates for the service. Priddy Clean came out on the higher end, but they came so highly recommended by Angie's List, we decided to go with them. They were very pleasant. They started the work on a Saturday and stayed most of the day. They cleaned up and were very nice. It started to go off course after this. We knew they had at least another day of work in order to complete their job. Since they started on Saturday, we assumed they would not come Sunday. The following week brought inclement weather. We did not hear from them at all. I called them the following Monday to follow-up. The gentleman who answered my call apologized and we scheduled another day for their guys to come over and finish up. My father waited at the house for their men to show up (this was the day they were supposed to finish). They did part of the work, left for lunch and did not come back! I called them back the next day, again got apologies. They told me that their guys would come when it was convenient for us. Since my husband and I both work, I scheduled them for an evening (after 5pm). On that day, I got a call at work at approximately 3pm and they said that they were on their way! I reminded them of the time we agreed upon. Later that evening, they showed up and finished their job. Overall, the work itself was very good. For the money we paid, however, I didn't appreciate slipping through the cracks.