Priddy Chimney Solutions

This company did a great job. The job proposal was set for two days but the work was complete in one. The crew was very professional and kept me informed through the entire process. This is a trustworthy company. Hind was fabulous to work with she corrected any issue I had. She is a great asset to this company.

I used the Google reviews when I chose Priddy to work with and I wish I had checked Yelp before making what was ultimately a poor decision. Yelp’s reviews are more indicative of the experience I had. My advice is to not use this company for more than a chimney cleaning. Right off the bat, it's really expensive for work that is good but not good enough for the price. More importantly, dealing with this company has been the worst experience I have had with a company, I think, ever. They started out great, very responsive and helpful until I paid my deposit and committed to the work. The workers were supposed to arrive between 8AM - 10AM which didn't happen at all, they were arriving between 11 and as late as 1:30PM and leaving by about 3 - 3:30. Twice they failed to arrive at all, no phone call from anyone, they just didn't show up and when I called I was told the main worker called in sick but no one thought to call me. What was supposed to take a week dragged out to close to 3 weeks because at one point they sent the workers to another job. The "project manager" Hind, didn't show up at all during the install, despite telling me she'd be here frequently to check how things were going, I saw her once, at the end. Then they sent me a "final bill" and once that was paid, they sent me another "final bill" and when I asked what it was for they just kept emailing the invoice. Finally, they said I had not paid for the actual stove which ended up being a blessing in disguise. Why? Because they sold me a stove that I can not get logs for - standard sized logs are 16" and the stove they sold me only takes 12". When I called around the city to find 12" logs no one cuts them that size and finally one of the vendors told me that it is very expensive to alter their equipment and since so few people need non-standard sized logs they don't cut them and that is why I can't find them. Maybe someone, somewhere would do it but I'm guessing at twice the price. So, I told Christine and Hind at Priddy to come and get the stove because I wasn't going to pay for a stove that I either needed to use a chop saw to cut the logs or hire someone else to do it - not an easy or cost effective solution. I've never owned a wood stove so I relied on these over-priced "experts" for information and guidance and they should have explained, when they RECOMMENDED this wood stove, that I would not be able to use standard logs for it and I would not have bought it. In fact, it was actually the ONLY stove they recommended so it's not as if I would have noticed the specs and asked, why does this one say 12" logs and this one 16"? When I sent them an email telling them about this problem, I didn't get an apology or even an immediate call back, in fact the first call back I received after I sent my email was about 2 weeks later and when I told her I was right in the middle of a meeting and to call back, it took her another 3 weeks to call me again. When she did, again no apology for what they'd done, just a demand that I pay for the stove and when I said come and get it she responded with, "it doesn't work that way." Okay well don't come and get it but I'm not paying for it. Maybe in her world, it doesn't work like that but in my world when you are sold a product that is unusable or when you are not satisfied with a service you don't pay, you send it back and you never use that company or service again.

They were great. Great job at a great price.

These folks were great! Super fast. Excellent price! (I did have an Angie's list coupon which provided a great discount.) I noticed that my chimney cap had been blown off recently, not sure how long it had been like that. Priddy Chimney had a crew in my area and could do the install SAME DAY! The team was quick, professional, and cleaned up after themselves (unlike some contractors). Quick and easy job for them. Great price for me. I would certainly hire them again!

To start with, they charged me $1 more than the Angie’s list price despite my having confirmed the price in advance. They also installed the wrong type of cap (appliance to be vented is gas). They told me that in order to stop the leak I would need to have the chimney repainted for $1850. They continued to contact me about this by phone and mail, including a form letter that enclosed a form letter addressed to another client. It turns out that the leak came from a hole in the chimney liner, which has now been successfully repaired by another company.

They worked Extremely fast, very professional, and they were upfront about the price. They honored the price that was initially quoted and just did a great job. They even cleaned the gutter for free.

We had an outstanding experience with Priddy...in fact, it was probably one of the most efficient experiences we have had with a home service provider. I understand they have new ownership, and there is certainly pride taken in a job well done. We sent an email to Priddy and immediately heard back from Christina. She was very pleasant and explained the process and answered questions. She was able to provide a quote by reviewing satellite images of our house. Two workers arrived as scheduled. They were polite and cleared out all the mess. The work took about 3-4 hours ...much faster than we expected. Overall, we would highly recommend Priddy.

After doing a nice job cleaning our chimneys and furnace flue, inspection revealed that chimneys were in poor repair. I hired Priddy Clean to install a stainless steel flue liner into the old furnace flue. The job required two holes to be made in the existing brick chimney. Old flue tiles had to be busted out by hand to allow the liner to be installed and routed through the chimney to the furnace. This turned out to be a bigger job than anticipated, but the work was accomplished professionally and much to my appreciation. The brick repair was done exceptionally well. I could barely tell where the holes had been made. Most importantly, no extra charges were added. I would recommend Priddy Clean highly to do any chimney work needed.10

I could not get my fireplace damper to close. Had others try also. They quickly figured out that it just needed a good push, so I need to use two hands to close it. I was charged for the house call, which was fine. I could not have figured out what the problem was without them. Money well spent.

On July 2018, I contacted Priddy Clean Chimney Sweeps, Inc, a company that was recommended by Angie’s List. I asked for an estimate to reline the hot water heater flue as the technician initially believed that the airflow was blocked. [Actually, it was not the case]. The person who wrote the estimate also showed me 2 pictures. On these pictures, I could see cracks around the crown of the chimney and these needed to be fixed as well. Finally, I apparently needed a new damper as they could not find one in my chimney . Ultimately, they took that item off the quote after I took a picture of it and explained that it was already there. I received the following quote [i.e. $3,600]. As can be seen on the picture of the estimate, the "Service Description the Stainless Steel Rain and Animal Guard" is listed at no additional cost. Therefore, I thought that its replacement was included. As I needed to have hot water as soon as possible, I made the mistake of not asking for a second quote from another company. [Picture 1] After the job was completed, I asked for a picture of the chimney to make sure that the job had been completed. They only provided me with the following picture. [Picture 2] As can be seen, the "facelift" of the upper part of the chimney/the crown has been completed. Everything appears to be new, except for the rusty rain and animal guard that had not been changed. I argued that it was included in the estimate at no cost, but to no avail The company replied that “We are not in the business of simply replacing things because they are old or don’t look as pretty – we are in the business of making chimneys SAFE and OPERABLE for homeowners.” After spending $3,600, that was really good to know. Bottom line, to get a new rain and animal guard, I had to pay an extra $110. The amount is trivial but I was not particularly happy with the outcome and the answer provided by the company. One needs to spend a considerable time to review the initial quote and make sure that even minor items are fully accounted for. This is the first time that I negotiate the repair of my chimney and I am assuming that this company has negotiated hundreds of these contracts. I was clearly at a disadvantage. Some companies react properly and others don’t. This company is clearly in the second category.

Company did not arrive as scheduled, had to call to get company to reschedule a different day.

Chimney service was good. After spending a lot of money on the chimney they flaked out on another smaller job and never called or emailed me back.

They're excellent, I'm very happy with them. I would use them again; I'm very happy with them.

They gave me a couple option of brand new ones or used ones for $60. The guy was on time and I didn't think he was pulling my chain.

Quick, well executed, good clean up of debris.

Great job. Would use again. Only complaint was when they cleaned unused mortar from gutter they just threw it on the ground and left it there.

It went fine. Will call them again.

My hot water heater venting had asbestos in the pipe to the outside of the house. It had crumbled and was blocking any ventilation causing carbon monoxide to back up into the house. The gas company ticked my hot water heater and the plumber I called who put in the hot water heater a couple years ago told me that the furnace uses the same venting system and that I shouldn't use it either. Christina at Priddy was FANTASTIC! She not only made our job a priority because we were without hot water and heat, but came out and explained everything to us, showed us pictures taken of the crumbled pipe. They removed the asbestos and answered all my questions. The technicians that did the work were extremely polite, efficient, professional and cleaned up as they went. They left things in order. Christina even went above and beyond to ensure the work they did added a bit of curb appeal. I was delighted to hear they do other work as well such as painting and we discussed electrical options for me on a project I had in mind. Very positive experience.

Excellent on time and very professional service.

Were very thoughtful and on time. Clear communication and detailed bid for a relatively large job. I went with another contractor with a material lower price. My sense is these guys would be very good to work with.

Excellent! Would highly recommend. Extremely professional, communicative, responsive, great contractor!

The workers were very professional and careful about not making a mess. They even helped install a new fireplace door while they were there.

Excellent service. The company was very professional, prompt, and competent. They did the inspection very quickly after my initial call. The report and estimate was thorough and reasonable. Once I hired them to do the work, it was done promptly. The workers appeared to be completely competent and professional. The work was completed in a faction of the time cited to me at the time of estimate.

I paid $870. It is basically pro-rated and you pay the difference in how many extra ducts are in there. When they first got there, I never had an HVAC cleaning done before so they had to explain the process to me and call me and tell me that they were going to cut a hole in my HVAC, but they were going to patch it. They were able to work with the house because of my HVAC system being on the third floor. They were able to run the tube all the way up to the third floor and have the machine down on the bottom level. So, that was useful. All around, they were just really professional about it.

Very simple as we don't use the fireplace. InspecTion is required by our condo assoc. We've used Priddy before and will continue to use them.